5 Minute Training

Attitude

5 Minute Training

The right mentality starts with the correct attitude. Attitude is important to the customer, to your colleagues and also for yourself. Work is more fun with the right attitude. To win every day you need team players who feel responsible and involved. We make a real difference. This is no ordinary café! LoyaltyDe Refter cannot succeed without loyal employees. Loyal staff means continuity, offers the possibility to grow as a business and certainly as an individual. We are there for each other and work together in a welcoming atmosphere. The correct attitude comprises the following features:

Reliability/integrityAble to work alone and with discretion

Focused on collaborationA team player, helpful and always striving as part of a team to achieve the same goals

FlexibilityA considered approach that leads to the best possible outcomes

EmpathyPut yourself in the position of a colleague or customer

HospitalityPositive attitude, good listener, radiate enthusiasm

Attitude

5 Minute TrainingAttitude

Working efficientlyWorking quickly and efficiently gives you satisfied customers. This gives the customer and above all you a good feeling about your work. It motivates you to improve. You can work quickly, you can also work efficiently, and you can work in a chaotic way or in a structured manner. Which method do you see yourself in?

Effective working means that you are well prepared and know exactly what you are doing. You can prioritise. At the end of your shift you evaluate the day and set yourself new goals for your next shift.

Chaotic working means that you are always busy but unfocused. You are multitasking, doing 10 things at once but finishing nothing. You have no set goal for the day. Too busy doing everything you lose your focus and you lose productivity. A structured approach means that you are constantly planning and adjusting. Risks are identified and you are prepared for any scenario. Everything must go right and nothing can go wrong. Your productivity suffers because you are too immersed in planning.

This is how we work quickly and efficiently… Cooperate Know your job Set priorities Never walk with empty hands Focus on customers

Don’t laugh or chat loudly with your colleagues

Think first, and then act Make a to do list during quiet moments Finish the job in hand before you start

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5 Minute TrainingAttitude

Step 1 – Situation: What is happening?

In order to have the correct attitude it is important that you are comfortable with yourself. Ask yourself the following questions:

• When do you enjoy your work?

• What is a good working attitude?

• When are you an efficient worker?

• How is your work percieved by your colleagues?

5 Minute TrainingAttitude

Step 2 - Team: How do your work?

A good working attitude isn’t only important for our guests, it’s also important for the cooperation within the team.

• At what point in your working day, do you find it difficult to present yourself well? What can we do about this?

• What can we do that would encourage us to keep the correct attitude throughout our shift?

• What goals can we link to this?

5 Minute TrainingAttitude

Step 3 – Action: What are we going to do today with regard to our working attitude?

The best and most practical/applicable actions of the team are the foundations of our approach to our work.

Devise, together with your team 3 action points that you can work on together to maintain a good working attitude.

5 Minute TrainingAttitude

Step 4 – Result: How can we ensure continuity of our standards and learn from our experiences? • How can we ensure that our new working methods are made permanent?

• You and your team can come up with solutions as you discuss the results of the training session.

• Set a common goal for your team at the start of every shift.

• Clearly define tasks. It doesn’t have to take long: you can cover a lot of ground in just 3 minutes.