DD2875 – System Authorization Access Request (SAAR): · Web viewUS Army IMCOM – Getting an MWR Library Sierra Account Library staff Sierra access. (Review the Requirements for

General Library Information System (GLIS)Classification: UNCLASSIFIEDCaveats: FOUOSierra Account Creation Process

US Army IMCOM – Getting an MWR Library Sierra Account

Library staff Sierra access. (Review the Requirements for Accessing Sierra – Appendix I)

Staff should first complete IA Cyber Awareness training available at https://ia.signal.army.mil before proceeding with Phase I below. Go to https://www.armybiznet.com/ for all forms.

Required Forms1. A new employee must complete the following in order to obtain a Sierra account:

a. signed IMCOM AUP (available at https://www.armybiznet.com/ under Helpful Links)b. signed IMCOM PII (available at https://www.armybiznet.com/ under Helpful Links)c. signed DD2875 (available at https://www.armybiznet.com/ under Helpful Links). d. Cyber Security certificate (available at https://ia.signal.army.mil).

Be sure to copy and save all forms and your Cyber Security certificate.Directions for completing the DD2875, IMCOM AUP and IMCOM PII can be found at Appendix II page 7. Use the DD2875 on ArmyBiznet. Be sure to complete all the information in Block 13.

Position:UIC:Installation:MACOM:Official email address of employee:Contact phone number(s):

Be sure to complete all the information in Block 27. Delete any privileges NOT required.Privileges: Circulation (includes Circa, Programming and full circulation)Cataloging (includes Serials)

Staff in Europe submit a Help Desk ticket with the above information. Attach all of the above

documents to the Help Desk ticket. Staff in CONUS/PACIFIC send an e-mail to the GLIS System Office [email protected]

with the following information. Attach all of the above documents.

E-mail subject line: New Employee GLIS accountMessage: Documents are attached for new employee (Name of employee)

Page | 1 11 December 2017

https://ia.signal.army.mil/

https://www.armybiznet.com/






2. GLIS or Europe System Office staff will review your documents and approve them. You will be notified when approved. You will receive your Sierra Username and Password. Your request for an Army BizNet account will be sent to the MWR Helpdesk for creation and completion. You will receive a return confirmation email from the MWR HelpDesk.

3. Go to https://www.armybiznet.com. Click the “CAC login” in the MIS Login box.

4. When prompted for a certificate, select your DOD EMAIL CA-XX certificate.

5. Enter your ActivClient PIN when prompted.

6. You should see the Citrix StoreFront containing the Sierra apps.



7. Click on the icon for Sierra

8. The Sierra login screen should appear.

Congratulations you are a new Sierra user on Army Biznet.

TROUBLESHOOTING1. If you experience a problem logging into Sierra and you have completed the Citrix/ArmyBiznet

account process and you have a Sierra login, check the following:a. Does the computer you are working on have the Citrix receiver installed (see page 10 and

11 of this document)?b. Check the compatibility settings in the browser (see page 8 of this document)c. Affirm your CAC certificate is installed on the computer you are using and that you

selected your DoD E-MAIL Certificate in step 4 above. If you did not, close your browser and start again.

2. Still unable to log into Sierra, send a screenshot and submit a ticket to https://cloud.wr.army.mil/DiirectService/ss or email the MWR HelpDesk [email protected]. Europe staff can submit a Europe Help Desk ticket.


mailto:[email protected]

https://cloud.wr.army.mil/DiirectService/ss


Appendix I

Requirements for Accessing Sierra

1. The MIL ID/CAC is a requirement in order to access the Sierra application going through the ArmyBizNet Citrix portal. These requirements are in place to ensure that ArmyBizNet.com remains both a certified and accredited network.

2. All MWR GLIS Sierra library staff must have a CAC Card to get an ArmyBizNet account. In addition the following individuals who regularly use GLIS should have a CAC card.

a. Hired students accessing Sierra: notify the hiring Program manager at your garrison that the student needs a CAC card.

b. Volunteers that use Sierra on a regular basis (of course they must not replace paid employees – AR 608-1, 5-9, c). Talk to your local ACS Volunteer Coordinator about what must be done to get library volunteers CAC cards. Volunteers who do not require Sierra access are not required to get a CAC card.

c. Local Nationals, contractors, wounded warriors, and non MWR Library staff (TRADOC, MEDCOM).

3. EVERYONE using and accessing Sierra via Army BizNet must complete the following forms and all steps above:

a. DD2875 – System Authorization Access Request; digital signature required b. IMCOM AUP FORM – Acceptable Use Policy; digital signature not requiredc. IMCOM PII FORM – Personally Identifiable Information; digital signature not required d. Cyber Awareness Certificate (IA) Challenge Exam – available at https://ia.signal.army.mil /

4. Required forms are located under “Useful Links” at https://www.armybiznet.com/





Appendix IICompleting the Forms

DD2875 – System Authorization Access Request (SAAR):

Completing Page 1

1. Type of request. Initial or modification. Choose one.2. Complete date block3. System Name: Army MWR Library4. Location: (your installation or garrison)

Part 1 (completed by requestor)

Block 1. Name. Enter as it appears on MIL ID/CAC

Block 2. Organization. Enter respective organization. Ex: IMCOM FMWR Libraries

Block 3. Official Symbol/Department. Enter respective symbol. Ex: IMAN-MWR

Block 4. Phone. (May be commercial or DSN).

Block 5. Official E-Mail Address must be a government email address. Library staff utility email and/or use of a “dot com” email address is prohibited.

According to AR 25-1 Chapter 4-1-F-3. Basically only government provided emails are authorized to be used for communications and tied to the CAC. The individual is not able to use a Gmail or Hotmail, etc. email account. Commercial email addresses cannot be tied to the CAC.

(3) Use of official Government email service. Only Government-provided email services are authorized for use as primary simple mail transfer protocol addresses and for use on CACs. Email services provided by a commercial service provider are prohibited for Army business communications. Automatically forwarding from an official Government account to an unofficial (commercial service) is prohibited. "Auto-forward" default settings on email will restrict individuals from automatically forwarding their email messages to commercial (private) addresses. There is no prohibition for manually forwarding email messages, one at a time, after opening and reading the content to ensure that the information is not sensitive or classified.

Block 6. Job Title and Grade/Rank. Enter your title and grade/rank. Ex: Library Technician NF-2.

Block 7. Official Mailing Address. Enter library mailing address.



Block 8. Citizenship. Change if necessary.

Block 9. Designation of Person. Change if necessary.

Block 10. IA Training and Awareness Certification Requirements. Current DoD Cyber Awareness Challenge Exam must be submitted. Cyber Awareness date must match date on DD2875.

Block 11. Requesting employee’s digital signature is required for Citrix access.

Block 12. Date. Enter current date.

Part II (Endorsement of Access)

Block 13. Justification for Access. Type in: Sierra access. Complete the information for:Position: (example: NF-1411-03 Library Technician, NF-1410-04 Supervisory Librarian, etc.)UIC: (ex. W4QVAA, W0WFAA, etc., ask your FM, Financial Management, for this information) Installation: MACOM:E-mail address of employee:Contact phone number(s):

Block 14. Type of Access Required. Check “Authorized”

Block 15. User requires access to: Check “Unclassified”

Block 15. User Requires Access to. Unclassified should be checked.

Block 16. Verification of need to know. Field is already populated.

Block 17. Approving supervisor must complete boxes 17-20bBox 17. Supervisor’s digital signature is required for Citrix access Box 19. DateBox 20. Supervisor’s organization/departmentBox 20a. Supervisor’s emailBox 20b. Phone number

Block 18. Library staff SHOULD NOT complete any lines after Box 20b.

Completing Page 2



Block 26. Retype your name (Last, First, Middle Initial)

Block 27. Review the permissions you want. Delete any permissions NOT requiredPrivileges: (Delete any privileges NOT required.)

Circulation (includes Circa, Programming and full circulation)Cataloging (includes Serials)

IMCOM AUP FORM – Acceptable Use Policy

Employee and supervisor must sign both forms. Digital signatures are not required.

IMCOM PII FORM – Personally Identifiable InformationEmployee and supervisor must sign both forms. Digital signatures are not required.

Current DoD Cyber Awareness Challenge Exam is also required.Print and scan certificate.Training may be completed at https://ia.signal.army.mil/

Reminder: Supervisor must digitally sign DD2875. Any employee with a CAC must digitally sign the DD2875. Any employee without a CAC may print

and sign AFTER supervisor digitally signs.




Frequently Encountered Questions: Citrix Checklist

Please do a preliminary check and ensure the following settings are correct:

1. Open a Browser session> Select Tools->Compatibility View Settings include the abbreviated URLs --- army.mil, armybiznet.com, armybiznet.local. These should be listed in the Window box labeled "Web Sites you've added"…and that "view all sites in compatibility view" is checked.

2. Open a Browser session>Select Tools->Internet Options-> Advanced Tab-> scroll toward the bottom, Only TTL 1.0 and SSL/TTL should be checked. NOTE: SSL3.0 does not have to be checked for a Citrix connection.



3. Confirm that the Citrix client receiver is installed. Go to Control Panel->Programs and Features in the populated list. Look for either Citrix online plug-in Web (IE8 and below), or Citrix Receiver (IE9 and above). See steps below for installing the Citrix Receiver client. Admin rights are required so you may have to submit a local help desk ticket to have the Citrix Receiver installed on your workstation. Citrix Receiver install instructions follow.



Citrix Receiver Installation

1. Ensure most recent receiver Citrix client receiver version is installed.a. Citrix client receiver installation requires local IT administrative rights.b. To locate latest Citrix version, go to http://www.google.com search for phrase

“download the latest Citrix receiver from Citrix.com”.

c. Google search results for “download the latest Citrix receiver from Citrix.com”.

d. Install Citrix client receiver under “All Programs”.


http://www.google.com/