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IntroductionIt is a well-known fact that downtime in a data centre can cause huge business losses, and depending on the severity, could even result in total business closure. Research has proven that a large portion of data centre downtime is due to human error created during the execution of maintenance and operational processes. Even a Rated-4 data centre with poor operational and maintenance processes could easily end up performing like a Rated-1 data centre therefore putting the business at serious risk.
Operational excellence will reduce the risk of downtime whilst at the same time improves the operational e�ciency and e�ectiveness. This is achieved by aligning the valuable human capital of an organisation with its service delivery obligation in a way that creates a consistent quality service whilst meeting compliance requirements. Any organisation should benchmark their data centre for operations risk factors and opportunities for improvement. EPI o�ers data centre operations audit services based on its world-renowned DCOS®.
DCOS® (Data Centre Operations Standard)DCOS® is aimed at providing the data centre investor/owner/operator with a progressive approach to improve data centre operations management. It provides a framework with great �exibility to adapt to the organisation’s business needs and it is designed to be very practical, focusing on tangible results.
DCOS® addresses all of the 11 disciplines required to run a data centre e�ciently and e�ectively. The standard describes an appropriate level of detail for each discipline which relates directly to measurable business results. This standard is by far the most complete data centre operations and maintenance standard available in the market today.
DCOS® is written by highly experienced data centre managers and experts in the �eld with experience operating data centres large and small in various design and operational complexities across a variety of industries and countries around the world. DCOS® is developed following the stringent process of standards development as dictated by ANSI and ISO and has been reviewed and endorsed by over 50 leading global data centre owners/operators.
DCOS® AUDIT & CERTIFICATION SERVICE
Service LevelManagement
Organisation SafetyManagement
SecurityManagement
ProjectManagement
FacilitiesManagement
Data CenterOperations
EnvironmentalSustainability
Monitoring/Reporting/Control
OrganisationalResilience
Governance, Risk &Compliance
Features & Bene�ts of DCOS®
The 11 Disciplines covered by DCOS®
DCOS® Audit Service
The data centre operator/owner can choose to be audited for all of the 11 disciplines and their integration, or choose selected disciplines which they consider the most critical for the data centre to be reviewed as standalone processes. The DCOS® audit will provide the data centre operator/owner with a clear picture on the current levels of maturity of the various processes. It will allow the data centre operator/owner to set the right expectations on its capabilities within the organisation and to its external customers. The outcome of the audit will provide the data centre operator/owner with a well-de�ned guide on the areas where improvement are required. This will enable the deployment of human capital where they can make the biggest impact. By focusing on the improvement of the problematic processes, it will result in immediate improvement on the data centre’s service capabilities and service levels for its customers.
Based on the world renowned and well accepted EPI Data Centre Framework®
Written by individuals and companies who are involved in the development of standards (ISO, SS, TIA etc.)
Developed based on the stringent ISO/ANSI standards development process
Is an open standard - the speci�cations/requirements of the standard are public therefore creating transparency.
Provides 5-levels of maturity for each of the 11 disciplines under scope, based on internationally recognised and widely usedmaturity benchmark levels (ISO/IEC 15504, CMM)
Allows for a progressive maturity improvement in each of the 11 disciplines providing data centres with the freedom to choose the most critical processes �rst
Provides con�dence to customers and board members that appropriate levels of due diligence for risk management and operational e�ciency have been taken, showing good corporate governance
Once certi�ed, the data centre will be listed on EPI’s website for complete transparency to the data centre's customers
Copyright © 1987—2016 EPI reserve the right to change any or all of the speci�cations and services indicated or implied without prior notice. Product names mentioned in this brochure are property of the respective owners and are used for examples only. No duplication or extraction, whole or in part, is allowed without express written permission of EPI. EPI and its trademarks for its logo, services and products are registered.
Initial Audit DocumentReview
OperationalAudit
Prepare forAudit
• Proposal• PO• Consulting agreement• NDA
• Submit documents• Report missing documents
• O�site review of data centre documents
• Onsite audit of data centre operations
Reporting CorrectiveActions
Issue ofCerti�cate
Certi�cateMaintenance
• O�site analysis audit �ndings• Report writing
• Propose �x of gaps• Evaluate/ approve• Implement
• Issue of conformity certi�cate
• Report changes• Evaluate impact• Recertify
The 5 maturity levels
DCOS-5 is the highest level of maturity, showing fully managed and integrated processes with optimised continu-ous improvement plans leading to a highly e�cient operations team with the lowest level of risk.
DCOS-5OptimisedDCOS-4
ManagedDCOS-3De�nedDCOS-2
RepeatableDCOS-1Initial
No/Little- Documentation- Monitoring- Training- Process
- Undocumented processes, high reliance on personnel
- Standardised and documented procedures
- Processes are measured and controlled- Continuous improvement programs
- Integrated processes
3
Needs AnalysisTechnical
requirements
Supportrequirements
Commercial and legalrequirements
Service catalog
Service ImprovementPlan (SIP)
Service LevelManagement (SLM)
Customer satisfactionmanagement
Complainprocedure
Reporting
VendorManagement
Escalation policyand procedures
Incident managementintegration
1
3
34
3
3
0
1
2
2
2
2
Example of DCOS®Certi�cate and Stamp
Example of a detailed maturity view
The Audit Process
The audit is a 7-step process as de�ned in the diagram below:
Certi�cate of ConformanceThis is to certify that the data centre of
XYZ Companylocated at
XXXXXXXXXXXXXXXXXXXX
has been independently assessed and found to conform to the requirements of:
DCOS®
since DD-MMM-YY
for the following disciplines:
The overall rating* of this data centre is
DCOS-1
CERTIFICATE NUMBER: XXXXXThis certi�cate is valid from DD-MMM-YY until DD-MMM-YYand remains valid subject to satisfactory surveillance auditson XX-XXXX and XX-XXXX.Re-certi�cation audit is due on DD-MMM-YY
................................................................<name>Certi�cation Manager
Issued by:
EPI Certi�cation* Overall rating is only awarded to a data centre which has been audited for all 11 disciplines of the EPI-DCOS®.This certi�cate can be veri�ed at www.epi-certi�cation.comLack of ful�lment of certi�cation terms and conditions may render this certi�cate invalid. This certi�cate remains the property of www.epi-certi�cation.com, to whom it must be returned upon request.
Audited by:
Validated by:
EPI activity Customer activity
DCOS® Certi�cate DCOS® Stamp
ww
w.epi-certi�cation.com
DCOS-5Optimised
Operations &Maintenance
About EPIEPI is a European-origin, global data centre specialist company operating world-wide in over 50 countries through direct operations and a large partner network. EPI o�ers an extensive range of data centre expert services which include consulting, data centre auditing and certi�cation, and training. EPI’s focus is on mission critical, high-availability environments.
Established in 1987, EPI has developed an international reputation for delivering high quality technical expertise, with �exible and innovative services, techniques and methodologies. It is the world’s largest provider of accredited data centre facilities training as well as the largest provider of ANSI/TIA-942 compliance audit and certi�cation services.
More information: www.epi-ap.com
EPI O�ces | Contact Us
Singapore – Global HQEnterprise Product Integration Pte Ltd37th Floor, Singapore Land Tower, 50 Ra�es Place, Singapore 048623Tel: + (65) 6733-5900Fax: + (65) 6735-6400 Email: [email protected]: [email protected]:// www.epi-ap.com
LATAMEPI LATAM LLC777 Brickell Avenue,Suite 500 (5 piso),Miami, FL, 33131, USATel: +1-305-721-2887Email: [email protected]
North America / USAEPI USA Ltd366 Claremont Blvd.San Francisco CA, 94127, USATel: +1-877-318-5344Fax: +1-415-520-5626 Email: [email protected]
MalaysiaEPI Malaysia Sdn Bhd (759943M)
36th Floor, Menara MaxisKuala Lumpur City Centre50088 Kuala Lumpur MalaysiaTel: +60 (3) 2615 7384Fax: +60 (3) 2615 7384Email: [email protected]
EuropeEPI Europe BVArnhemsestraatweg 336881 ND Velp GLDThe NetherlandsTel: +31 885 427 887Email: [email protected]
IndiaEnterprise Product Integration Pvt. Ltd.2nd �oor - First India Place, Shushant Lok - IPhase 1, Block- B, MG RoadGurgaon - 122002, Haryana, IndiaTel: +91-124- 4028808 Email: [email protected]
Middle EastEPI IT InfrastructureSuit # 116-153, O�ce 301Malik Khalifa Mohammad Bakar Al-Faqaye, Nasir Square, Daira Dubai, UAETel: +97156 2658220 Email: [email protected]
JapanEPI Japan7-16-9 KamitsurumaMinami-kuSagamihara city, KanagawaJapanTel: +080-5420-4997Email: [email protected]
PakistanEPI Pakistan45C, Suite 2BTauheed Commercial Area27th Commercial Street, DHA Phase V ext. KarachiTel: +92-21-3530-4308 & 09 Email: [email protected]
Copyright © 1987—2016 EPI reserve the right to change any or all of the speci�cations and services indicated or implied without prior notice. Product names mentioned in this brochure are property of the respective owners and are used for examples only. No duplication or extraction, whole or in part, is allowed without express written permission of EPI. EPI and its trademarks for its logo, services and products are registered.
Partner o�ces
Americas: Brazil, Canada, Cayman Islands, Chile, Curacao, Ecuador, Guatemala, Mexico, Nicaragua, Paraguay, Trinidad Tobago, United States of America; Asia-Paci�c: Australia, Bangladesh, China, Hong Kong SAR, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Pakistan, Papua New Guinea, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam; Africa: Algeria, Botswana, Egypt, Ghana, Kenya, Nigeria, Morocco, Tanzania, South Africa; Europe: Bulgaria, France, Greece, Hungary, Ireland, Poland, Russia, Serbia, Spain, The Netherlands, Turkey, Ukraine, United Kingdom; Middle East: Abu Dhabi, Dubai, Iran, Jordan, Kuwait, Lebanon, Oman, Saudi Arabia
EPI’s O�ce
EPI’s Partner O�ce
Local o�ces in : India, Japan, LATAM, Malaysia, Middle East, Pakistan, Singapore, South Africa, The Netherlands, USA
Global Headquarters:
Enterprise Products Integration Pte Ltd 37th Floor, Singapore Land Tower, 50 Ra�es Place, Singapore 048623
Tel: + (65) 6733-5900 Fax: + (65) 6735-6400 E-mail: [email protected] Website: www.epi-ap.com
Authorised Reseller/Partner:R17-01
