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Alfredo Carmelo K. Romualdez ID: 11296380

Information Management June 27, 2013

Case Analysis DBMS Upgrade Faces Employee Opposition

I. Problem Definition:Should Huntington Bancshares adopt a Database Management System?

II. Review of Background informationa. Database Management System - Consists of a group of programs that manipulate the

database and provide an interface between the database and its other application

programs. Adopting such a system will allow Huntington Bancshares and its branches

real-time up-to-date information.

b. Huntington Bancshares is an American bank holding company whose managementhas decided to upgrade its DBMS or database management system in hopes to not only

cut down on costs but also improve particular aspects of its operation

c. HuntingtonBancshares employeesWere initially resistant to in implementation of thedatabase management system having claims such as adopting such system will no long

allow them to do their job, that some of their subordinates will not be able to learn how to

use the system forcing the supervisor to do their job himself and also that adopting the

system will increase workload.

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III. Analysis of the Facts/Dataa. SWOT Analysis

IV. Alternative Courses of Action

a. Adopt the Database Management Systemi. Pros:

1. Will allow the company to improve its compliance performance withrelated regulatory agencies

2. Will allow the company to gain a competitive edge over other companieswho have yet to adopt such system

3.

Will give management, not only more complete but timely informationfrom its branches

4. Could possible help the company cut down on some of its overhead suchas paper and employees

5. May ultimately improve efficiency of current processes and of theemployees

Strengths Currently one of the biggest bank holding

companies in the US.

WeaknessesCurrently, majority of reports are done manually

Does not have full support from employees inadopting the new system.

Opportunities

Will be able to cut down on the costs e.g. paper

Will be able to present and view financial data on"real time"

May improve compliance preformance amongtsconcerned regulatory agencies.

Threats

If system is not adopted, company may lose to otherbanks - losing competative edge due to lack oftechnological advancements

Database Management System may not work as initiallyplanned

The adoption of the Database management system willinitially intail additional costs in terms ofsoftware,hardware and training requirements

SWOT

Analysis

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ii. Cons:1. Adopting such a system may entail additional costs in areas like software,

hardware and in other training requirements

2. May initially contain bugs which could lead to faulty reports thus harmingthe companys performance

3. Some employees have voiced their concerns and choosing not to adopt orsupport such system.

4. May cause a decline in employee morale5.

b. Status Quoi. Pros:

1. Will not meet resistance of employees who chose not to adopt newDatabase Management System

2. The company would rid themselves the risk of potential bugs uponadoption of new DBMS

3. Will not have to spend large amounts of money for training and thepurchase of hardware and software

ii. Cons:1. Will not be able to take advantage of technological advancements and

processes will remain primitive

2. May lose support from those who were pushing for the change3. Will not be able to meet the requirements from concern regulatory

agencies

4. Continue to incur high costs like that of purchasing paper

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V. Recommended Course of ActionIn most cases, resistance to change is a normal reaction; while some see it as something that could be

potentially beneficial to the company and to their own performance in the workplace others see it as a

threat which could lead to something that would replace them or that could force them to take onadditional work. It is a fact that businesses must adapt or change in accordance to the times to survive

and even flourish and this is especially true now more than ever. The goal is for management not only

to identify possible areas where change may be needed but to make sure that when change is acted on,

its negative effects are kept to a minimum.

There are a number of ways to minimize the negative effects of change, and one of the most basic

ones would be to really look into the reason for resistance. Some people feel that the new systems will

replace them, some do not understand the new system to be implemented and do not understand the

value of its implementation others on the other hand some think that the adoption of the new system will

entail additional work without benefits. Understanding the origin of the resistance will allow

management to properly direct its efforts towards strategies to win over these employees.

Most of the time, poor communication is the primary cause of the resistance. In my own experience the

lack of detail and dissemination of inaccurate information is one of the main problems of our company

is facing and over time effort in improving communication strategies have paid back ten-fold. In the

case of the bank holding company, a lot of employees were resistant due to lack of know-how and poor

dissemination of information. Unfortunately, the possibility of job loss due to computer replacements in

such scenarios are always a reality but in such cases there are a lot more winners than there are losers.

Over time, new systems will always be introduced into the business processes and these will always be

met with resistance. It is managements obligation to identify systems worthy of being introduced into

the company and make sure that it takes all precautionary measures as to minimize resistance from its

employees.