Module 6

Service Extend Services with Third Parties in the Windows Azure PackAnshuman Nangia, Program ManagerSymon Perriman, Senior Technical Evangelist

Course Overview• Day 1• Introduction to the Windows Azure Pack• Install & Configure the Windows Azure Pack• Integrate the Fabric with the Windows Azure Pack• Deliver Self-Service with the Windows Azure Pack

• Day 2• Service Management Automation in the Windows Azure

Pack• Extend Services with Third Parties in the Windows

Azure Pack• Create Tenant Experiences & More with the Windows

Azure Pack

Anshuman Nangia Program Manager, Microsoft

Anshuman Nangia is a Program Manager in the Service Manager team Windows Server & System Center. He has been working in the area of client and datacenter management at Microsoft for 2 years.  

Agenda•WAP Extensibility Overview

•Request Management with GridPro

•Billing & Chargeback with Cloud Cruiser

ObjectivesShow how Clouds can be managed through the lifecycle from one consoleEnable Governance and Control for your CloudsEnable Usage and Spending tracking in your WAP environment

TakeawaysIT Service Management (ITSM) is critical for your cloudsCloud financial management is an essential component to delivering scalable, profitable, and financially transparent cloud services

Goals

WAP Extensibility Overview

ServicePlansUsersAutomation

Admin Portal

Tenant APIService Management API

Admin API

Tenant Portal

Web SitesUsersDatabaseVMs

Tenant Endpoint

Notification Endpoint

Admin Endpoint

Usage Endpoint

Custom Resource Provider

SQL Server Resource Provider

MySQL Resource Provider

Service Bus Resource Provider

VM Resource Provider

Custom Resource Provider

Custom Extension JS

Admin Site Tenant Site

Custom Extension Controller

Custom Extension Controller

Custom Extension JS

Request Management with GridPro

Cloud Challenges• Lack of governance• Need a quicker way to add new services

or change running services

A Solution for the Cloud Bringing approval and tracking to the cloud using Service Manager

Allow adding features which are not out of the box in a fast and very easy way

Use one console and a WAP consistent experience for self-service and support

Windows Azure Pack

• self-service experience

• consistent management

• common identity

• usage & metering platform

Windows Azure Pack

Windows Azure Pack

System Center Service Manager

• self-service capabilities

• standardizing IT-processes

• automating IT-processes

• governance & control for IT-services

• compliance for IT-servicesService Manager

WAP & Service Manager: Better Together

Integration

Windows Azure Pack

Service Manager

Windows Azure Pack

Solutions & Benefits Enables the tenant to report incidents to the “service

provider” Enables the “service provider” the possibility to do

billing for tickets in the same consistent way as for other consumed services in WAP

Enables the service provider two offer services that currently doesn`t have a WAP extension

Makes Service Manager support the multi-tenant scenario

Makes Service Manager support External Users One Portal (Supports Cloud OS Vision)

Supported Scenarios

Single Resource Provider Private Cloud Scenarios Public Cloud Scenarios with Shared Service

Manager Management Group

Multiple Resource Providers Public Cloud Scenarios with Dedicated Service

Manager Management Group per Tenant

Scenario 1

Host

er

Tenants

Service ManagerWAP

Scenario 2

Host

er

Tenants

Service Manager

WAP

Service Manager Service Manager

Scenario 3

Host

er

Tenants

Service Manager

Service ManagerWAP

Goals Quickly offer new services to tenants Support tenants once services are provisioned

Enable Governance and Control by using approval when needed

Track activities what takes place in the organization

Supports Request for Help (15-20 mins)

Enable New Services Faster (10 mins)

Deliver New Scenarios: 3 Phases

De-provision Services (5 mins)

Enable Services, Support Requests & De-provision Services

Demo

Billing & Chargeback with Cloud Cruiser

Easy way to view IT usage and spending in your WAP environmentProvides billing and chargebackAutomatically provided with your WAP download<10 minute installationCloud Cruiser Express version is at no cost to you

Cloud Cruiser for Windows Azure Pack

Decision Support

• Chargeback & Billing

• Service Analysis• Customer Analysis• Demand

Forecasting• Trends & Variances• Budgets & Alerts

Information Transformation

Transform

Enrich

Automate

Data Collection from WAP

• Virtual Websites• Virtual Machines• Databases• Other WAP-managed

objects• GridPro Request

Management

Web Platform Installer

Cloud Cruiser Express Installation Overview

Install WAP + CC Express UI via WEBPI

Install Cloud Cruiser backend

Windows Azure Pack +

CC UI Extensions

VM with Cloud

Cruiser

SQL Server

1 2

Usage API

API

Configure System Center

Recommended Microsoft Blogs IaaS Usage and Service Reporting using System Center 2012 R2 and Windows Azure Pack http://aka.ms/WAP-IaaS-Usage

Configuring VMM and OM for IaaS usage and metering http://aka.ms/WAP-IaaS-VMMOM

Configuring SPF and Windows Azure Pack for IaaS usage and metering http://aka.ms/WAP-IaaS-Config

Cloud Cruiser

Demo

ObjectivesShow how Clouds can be managed through the lifecycle from one consoleEnable Governance and Control for your CloudsEnable Usage and Spending tracking in your WAP environment

TakeawaysITSM is critical for your cloudsCloud financial management is an essential component to delivering scalable, profitable, and financially transparent cloud services

Summary

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