20
Davis Vision Client Review Group: State of Tennessee Reporting Period: January 2018 - December 2018 The following provides an overview of your Davis Vision Plan. The In-Network utilization for the reporting period is: 95% Utilization: The distribution of vision care services for your membership for the reporting period is: Exam Only- 29.6% Materials Only- 32.9% Exam and Materials- 37.4% Total- 100.0% Claims: The number of claims paid in the reporting period is: 64,942 Enrollment: The average monthly membership for the reporting period is: Subscribers 68,774 Dependents 70,974 Lives 139,748 85% The overall member satisfaction for your membership for the reporting period is: Percentage of Customer Service calls resolved during the first call for the reporting period is: 100% Total web logins by your membership for the reporting period is: 62,396 Client Statistics Shown for the following Date Range Jan-18 - Dec-18 Jan-17 - Dec-17 Average Number Of Covered Subscribers 68774 0 Average Number Of Covered Dependents 70974 0 Average Number Of Covered Lives 139748 0 Number of In-Network Claims 61946 0 Number of Out-of-Network Claims 2996 0 Number of Exam Only Claims 19250 0 Number of Material Only Claims 21378 0 Overall Utilization Rate 46.47% 0.00% XTN ***CONFIDENTIAL & PROPRIETARY*** 09/23/2021 Page 1 of 5 Appendix 7.8

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Page 1: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2018 - December 2018

The following provides an overview of your Davis Vision Plan.

The In-Network utilization for the reporting period is: 95%Utilization:

The distribution of vision care services for your membership for the reporting period is:

Exam Only- 29.6%

Materials Only- 32.9%

Exam and Materials- 37.4%

Total- 100.0%

Claims: The number of claims paid in the reporting period is: 64,942

Enrollment: The average monthly membership for the reporting period is:

Subscribers 68,774

Dependents 70,974

Lives 139,748

85%The overall member satisfaction for your membership for the reporting period is:

Percentage of Customer Service calls resolved during the first call for the reporting

period is:

100%

Total web logins by your membership for the reporting period is: 62,396

Client Statistics Shown for the following Date Range

Jan-18 - Dec-18 Jan-17 - Dec-17

Average Number Of Covered Subscribers 68774 0

Average Number Of Covered Dependents 70974 0

Average Number Of Covered Lives 139748 0

Number of In-Network Claims 61946 0

Number of Out-of-Network Claims 2996 0

Number of Exam Only Claims 19250 0

Number of Material Only Claims 21378 0

Overall Utilization Rate 46.47% 0.00%

XTN

***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 1 of 5

Appendix 7.8

Page 2: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2018 - December 2018

Utilization by Service (#/%) Shown for the following Date Ranges

Dec-18- -Jan-17 Dec-17Jan-18

Eye Examinations 0 43,564

Plan (53.00%) (0.00%) 0 14,545

Non-Plan (47.00%) (0.00%) 0 12,900

27,445Total Frames 0

Single Vision Lenses (37.91%) (0.00%) 0 15,252

Bifocal Lenses (24.07%) (0.00%) 0 9,683

Trifocal Lenses (7.20%) (0.00%) 0 2,896

Contact Lenses (30.83%) (0.00%) 0 12,405

40,236Total Lenses 0

XTN

***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 2 of 5

Appendix 7.8

Page 3: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2018 - December 2018

Lens Options Ranking Shown for the following Date Ranges

Jan-18 - Dec-18 Jan-17 - Dec-17

Polycarbonate 32.4% 0.0% 1

Standard Anti-Reflective Coating 31.5% 0.0% 2

Standard Progressives 22.9% 0.0% 3

Transitions 19.0% 0.0% 4

Premium Anti-Reflective Coating 15.7% 0.0% 5

Scratch Protection Plan 14.8% 0.0% 6

High Index 1.67 14.6% 0.0% 7

Premium Progressives 12.9% 0.0% 8

Ultra Anti-Reflective Coating 10.0% 0.0% 9

High Index 1.74 4.8% 0.0% 10

Standard Scratch Coating 3.9% 0.0% 11

Ultra Progressives 2.6% 0.0% 12

Polarized 2.5% 0.0% 13

Ultraviolet Coating 0.9% 0.0% 14

Tint 0.9% 0.0% 15

Tint Gradient 0.1% 0.0% 16

Lens Option Value

Lens Options Service

Counts & %

Average

Retail Value

Average

Member

Total

Savings

% of

Savings

Polycarbonate 9,000 32.4% $50.00 $29.00 $189,000.00 42.00%

Standard Anti-Reflective Coating 8,739 31.5% $100.00 $44.00 $489,384.00 56.00%

Standard Progressives 6,358 22.9% $230.00 $74.00 $991,848.00 67.83%

Transitions 5,280 19.0% $120.00 $53.00 $353,760.00 55.83%

Premium Anti-Reflective Coating 4,360 15.7% $125.00 $48.00 $335,720.00 61.60%

Scratch Protection Plan 4,120 14.8% $42.50 $30.00 $51,500.00 29.41%

High Index 1.67 4,059 14.6% $120.00 $57.00 $255,717.00 52.50%

Premium Progressives 3,571 12.9% $295.00 $91.00 $728,484.00 69.15%

Ultra Anti-Reflective Coating 2,780 10.0% $150.00 $68.00 $227,960.00 54.67%

High Index 1.74 1,320 4.8% $160.00 $58.00 $134,640.00 63.75%

Standard Scratch Coating 1,096 3.9% $20.00 $19.00 $1,096.00 5.00%

Ultra Progressives 731 2.6% $345.00 $135.00 $153,510.00 60.87%

Polarized 699 2.5% $95.00 $58.00 $25,863.00 38.95%

Ultraviolet Coating 260 0.9% $20.00 $10.00 $2,600.00 50.00%

Tint 241 0.9% $20.00 $13.00 $1,687.00 35.00%

Tint Gradient 35 0.1% $24.00 $14.00 $350.00 41.67%

52,649 $3,943,119.00 $6,660,045.00 $2,777,313.00 58.30%

Other Lens Options consist of: Oversize, Blended, Edge Polish, High Luster Edge Polish, Roll & Polish, Roll Edge, Rimless Drill, & Slab-Off

XTN

***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 3 of 5

Appendix 7.8

Page 4: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2018 - December 2018

Patient Satisfaction

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Overall, I am satisf ied with the vision care received

It was easy to obtain member assistanc

The Vision Care Services Representative was courteous, helpful andknowledgeable

The website was helpful and easy to use

The value of the vision program was worthwhile

Communication material provided me with the necessary benefit information

The off ice location was convenient

The off ice hours were convenient

I obtained an appointment within a reasonable period of time

The off ice was neat and professional

The waiting time in the provider's off ice was reasonable

The off ice staff was friendly and courteous

The time spent with me by the provider and staff was suff icient

The examination was thorough and met my expectations

I am satisf ied with the prescription I received

I am happy with the f it and comfort of my eyeware

My eyewear arrived within the time frame indicated

85%

98%

98%

97%

96%

95%

98%

99%

96%

99%

98%

99%

98%

97%

97%

96%

95%

* These results are compiled by soliciting and receiving responses from a statistically accurate sampling of the benefit recipients of this program.

XTN

***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 4 of 5

Appendix 7.8

Page 5: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2018 - December 2018

Selected Benefit Contracts:

State of Tennessee - Active & Retiree (Basic Plan)10P100001216

State of Tennessee - Cobra (Basic Plan)10P100001217

State of Tennessee - Active & Retiree (Expanded Plan)10P100001218

State of Tennessee - Cobra (Expanded Plan)10P100001219

GP:

XTN

***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 5 of 5

Appendix 7.8

Page 6: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2019 - December 2019

The following provides an overview of your Davis Vision Plan.

The In-Network utilization for the reporting period is: 98%Utilization:

The distribution of vision care services for your membership for the reporting period is:

Exam Only- 29.8%

Materials Only- 38.4%

Exam and Materials- 31.8%

Total- 100.0%

Claims: The number of claims paid in the reporting period is: 76,330

Enrollment: The average monthly membership for the reporting period is:

Subscribers 68,523

Dependents 70,960

Lives 139,483

88%The overall member satisfaction for your membership for the reporting period is:

Percentage of Customer Service calls resolved during the first call for the reporting

period is:

99%

Total web logins by your membership for the reporting period is: 49,963

Client Statistics Shown for the following Date Range

Jan-19 - Dec-19 Jan-18 - Dec-18

Average Number Of Covered Subscribers 68523 68776

Average Number Of Covered Dependents 70960 70980

Average Number Of Covered Lives 139483 139756

Number of In-Network Claims 74748 61946

Number of Out-of-Network Claims 1582 2996

Number of Exam Only Claims 22738 19250

Number of Material Only Claims 29305 21378

Overall Utilization Rate 54.72% 46.47%

XTN

***CONFIDENTIAL & PROPRIETARY*** 10/11/2021Page 1 of 5

Appendix 7.8

Page 7: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2019 - December 2019

Utilization by Service (#/%) Shown for the following Date Ranges

Dec-19- -Jan-18 Dec-18Jan-19

Eye Examinations 43,564 47,025

Plan (57.90%) (53.00%) 14,545 12,420

Non-Plan (42.10%) (47.00%) 12,900 9,032

21,452Total Frames 27,445

Single Vision Lenses (35.51%) (37.91%) 15,252 14,863

Bifocal Lenses (23.14%) (24.07%) 9,683 9,688

Trifocal Lenses (6.50%) (7.20%) 2,896 2,721

Contact Lenses (34.85%) (30.83%) 12,405 14,588

41,860Total Lenses 40,236

XTN

***CONFIDENTIAL & PROPRIETARY*** 10/11/2021Page 2 of 5

Appendix 7.8

Page 8: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2019 - December 2019

Lens Options Ranking Shown for the following Date Ranges

Jan-19 - Dec-19 Jan-18 - Dec-18

Standard Anti-Reflective Coating 44.3% 31.5% 1 2

Polycarbonate 33.0% 32.4% 2 1

Transitions 24.6% 19.0% 3 4

Standard Progressives 23.9% 22.9% 4 3

High Index 1.67 18.7% 14.6% 5 7

Premium Anti-Reflective Coating 12.6% 15.7% 6 5

Scratch Protection Plan 12.3% 14.8% 7 6

Ultra Anti-Reflective Coating 11.0% 10.0% 8 9

Premium Progressives 9.6% 12.9% 9 8

High Index 1.74 9.1% 4.8% 10 10

Ultra Progressives 5.4% 2.6% 11 12

Standard Scratch Coating 4.1% 3.9% 12 11

Polarized 2.6% 2.5% 13 13

Tint 1.3% 0.9% 14 15

Ultraviolet Coating 1.0% 0.9% 15 14

Ultimate Anti-Reflective Coating 0.9% 16

Ultimate Progressives 0.2% 17

EBS BlueLight Filtering 0.1% 18

Tint Gradient 0.1% 0.1% 19 16

Trivex 0.0% 20

Mirror 0.0% 21

Lens Option Value

Lens Options Service

Counts & %

Average

Retail Value

Average

Member

Total

Savings

% of

Savings

Standard Anti-Reflective Coating 12,055 44.3% $100.00 $34.00 $795,630.00 66.00%

Polycarbonate 8,987 33.0% $50.00 $28.00 $197,714.00 44.00%

Transitions 6,683 24.6% $120.00 $46.00 $494,542.00 61.67%

Standard Progressives 6,501 23.9% $230.00 $68.00 $1,053,162.00 70.43%

High Index 1.67 5,095 18.7% $120.00 $45.00 $382,125.00 62.50%

Premium Anti-Reflective Coating 3,430 12.6% $125.00 $47.00 $267,540.00 62.40%

Scratch Protection Plan 3,353 12.3% $42.50 $29.00 $45,265.50 31.76%

Ultra Anti-Reflective Coating 2,998 11.0% $150.00 $68.00 $245,836.00 54.67%

Premium Progressives 2,606 9.6% $295.00 $89.00 $536,836.00 69.83%

High Index 1.74 2,474 9.1% $160.00 $63.00 $239,978.00 60.63%

Ultra Progressives 1,465 5.4% $345.00 $136.00 $306,185.00 60.58%

Standard Scratch Coating 1,128 4.1% $20.00 $12.00 $9,024.00 40.00%

Polarized 721 2.6% $95.00 $57.00 $27,398.00 40.00%

Tint 361 1.3% $20.00 $10.00 $3,610.00 50.00%

Ultraviolet Coating 283 1.0% $20.00 $10.00 $2,830.00 50.00%

Ultimate Anti-Reflective Coating 257 0.9% $175.00 $83.00 $23,644.00 52.57%

Ultimate Progressives 56 0.2% $440.00 $169.00 $15,176.00 61.59%

EBS BlueLight Filtering 30 0.1% $25.00 $15.00 $300.00 40.00%

Tint Gradient 20 0.1% $24.00 $14.00 $200.00 41.67%

XTN

***CONFIDENTIAL & PROPRIETARY*** 10/11/2021Page 3 of 5

Appendix 7.8

Page 9: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2019 - December 2019

Trivex 8 0.0% $75.00 $50.00 $200.00 33.33%

Mirror 2 0.0% $120.00 $43.00 $154.00 64.17%

58,513 $4,647,349.50 $7,430,047.50 $2,668,356.00 64.09%

Other Lens Options consist of: Oversize, Blended, Edge Polish, High Luster Edge Polish, Roll & Polish, Roll Edge, Rimless Drill, & Slab-Off

Patient Satisfaction

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Overall, I am satisf ied with the vision care received

It was easy to obtain member assistanc

The Vision Care Services Representative was courteous, helpful andknowledgeable

The website was helpful and easy to use

The value of the vision program was worthwhile

Communication material provided me with the necessary benefit information

The off ice location was convenient

The off ice hours were convenient

I obtained an appointment within a reasonable period of time

The off ice was neat and professional

The waiting time in the provider's off ice was reasonable

The off ice staff was friendly and courteous

The time spent with me by the provider and staff was suff icient

The examination was thorough and met my expectations

I am satisf ied with the prescription I received

I am happy with the f it and comfort of my eyeware

My eyewear arrived within the time frame indicated

88%

97%

97%

95%

94%

94%

98%

98%

96%

99%

97%

98%

98%

97%

97%

95%

94%

* These results are compiled by soliciting and receiving responses from a statistically accurate sampling of the benefit recipients of this program.

XTN

***CONFIDENTIAL & PROPRIETARY*** 10/11/2021Page 4 of 5

Appendix 7.8

Page 10: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2019 - December 2019

Selected Benefit Contracts:

State of Tennessee - Active & Retiree (Basic Plan)10P100001216

State of Tennessee - Cobra (Basic Plan)10P100001217

State of Tennessee - Active & Retiree (Expanded Plan)10P100001218

State of Tennessee - Cobra (Expanded Plan)10P100001219

GP:

XTN

***CONFIDENTIAL & PROPRIETARY*** 10/11/2021Page 5 of 5

Appendix 7.8

Page 11: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2020 - December 2020

The following provides an overview of your Davis Vision Plan.

The In-Network utilization for the reporting period is: 98%Utilization:

The distribution of vision care services for your membership for the reporting period is:

Exam Only- 30.7%

Materials Only- 33.8%

Exam and Materials- 35.6%

Total- 100.0%

Claims: The number of claims paid in the reporting period is: 67,435

Enrollment: The average monthly membership for the reporting period is:

Subscribers 70,130

Dependents 72,930

Lives 143,060

91%The overall member satisfaction for your membership for the reporting period is:

Percentage of Customer Service calls resolved during the first call for the reporting

period is:

99%

Total web logins by your membership for the reporting period is: 45,163

Client Statistics Shown for the following Date Range

Jan-20 - Dec-20 Jan-19 - Dec-19

Average Number Of Covered Subscribers 70130 68521

Average Number Of Covered Dependents 72930 70954

Average Number Of Covered Lives 143060 139475

Number of In-Network Claims 65950 74748

Number of Out-of-Network Claims 1485 1582

Number of Exam Only Claims 20683 22738

Number of Material Only Claims 22768 29305

Overall Utilization Rate 47.14% 54.73%

XTN

***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 1 of 5

Appendix 7.8

Page 12: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2020 - December 2020

Utilization by Service (#/%) Shown for the following Date Ranges

Dec-20- -Jan-19 Dec-19Jan-20

Eye Examinations 47,025 44,667

Plan (53.93%) (57.90%) 12,420 12,725

Non-Plan (46.07%) (42.10%) 9,032 10,869

23,594Total Frames 21,452

Single Vision Lenses (36.62%) (35.51%) 14,863 15,170

Bifocal Lenses (23.37%) (23.14%) 9,688 9,683

Trifocal Lenses (7.16%) (6.50%) 2,721 2,965

Contact Lenses (32.85%) (34.85%) 14,588 13,611

41,429Total Lenses 41,860

XTN

***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 2 of 5

Appendix 7.8

Page 13: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2020 - December 2020

Lens Options Ranking Shown for the following Date Ranges

Jan-20 - Dec-20 Jan-19 - Dec-19

Polycarbonate 40.4% 33.0% 1 2

Standard Anti-Reflective Coating 33.6% 44.3% 2 1

Standard Progressives 21.6% 23.9% 3 4

Transitions 18.7% 24.6% 4 3

Ultimate Anti-Reflective Coating 12.9% 0.9% 5 16

Premium Anti-Reflective Coating 10.3% 12.6% 6 6

Premium Progressives 9.0% 9.6% 7 9

Scratch Protection Plan 8.5% 12.3% 8 7

High Index 1.67 7.2% 18.7% 9 5

Ultra Anti-Reflective Coating 5.5% 11.0% 10 8

High Index 1.74 4.5% 9.1% 11 10

EBS BlueLight Filtering 4.2% 0.1% 12 18

Ultra Progressives 4.0% 5.4% 13 11

Standard Scratch Coating 3.7% 4.1% 14 12

Ultimate Progressives 3.6% 0.2% 15 17

Polarized 2.5% 2.6% 16 13

* Other Lens Options 2.4% 17

Ultraviolet Coating 1.6% 1.0% 18 15

Digital SV 1.1% 19

Tint 0.8% 1.3% 20 14

Trivex 0.7% 0.0% 21 20

Tint Gradient 0.1% 0.1% 22 19

Mirror 0.1% 0.0% 23 21

Specialty Lens 0.0% 24

Lens Option Value

Lens Options Service

Counts & %

Average

Retail Value

Average

Member

Total

Savings

% of

Savings

Polycarbonate 11,243 40.4% $50.00 $26.00 $269,832.00 48.00%

Standard Anti-Reflective Coating 9,341 33.6% $100.00 $45.00 $513,755.00 55.00%

Standard Progressives 6,014 21.6% $230.00 $72.00 $950,212.00 68.70%

Transitions 5,203 18.7% $120.00 $61.00 $306,977.00 49.17%

Ultimate Anti-Reflective Coating 3,588 12.9% $175.00 $83.00 $330,096.00 52.57%

Premium Anti-Reflective Coating 2,869 10.3% $125.00 $54.00 $203,699.00 56.80%

Premium Progressives 2,495 9.0% $295.00 $89.00 $513,970.00 69.83%

Scratch Protection Plan 2,373 8.5% $42.50 $29.00 $32,035.50 31.76%

High Index 1.67 2,001 7.2% $120.00 $56.00 $128,064.00 53.33%

Ultra Anti-Reflective Coating 1,531 5.5% $150.00 $66.00 $128,604.00 56.00%

High Index 1.74 1,264 4.5% $160.00 $86.00 $93,536.00 46.25%

EBS BlueLight Filtering 1,156 4.2% $25.00 $14.00 $12,716.00 44.00%

Ultra Progressives 1,124 4.0% $345.00 $135.00 $236,040.00 60.87%

Standard Scratch Coating 1,024 3.7% $20.00 $11.00 $9,216.00 45.00%

Ultimate Progressives 993 3.6% $440.00 $171.00 $267,117.00 61.14%

Polarized 694 2.5% $95.00 $53.00 $29,148.00 44.21%

XTN

***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 3 of 5

Appendix 7.8

Page 14: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2020 - December 2020

* Other Lens Options 677 2.4% $72.14 $57.00 $10,251.68 20.99%

Ultraviolet Coating 439 1.6% $20.00 $9.00 $4,829.00 55.00%

Digital SV 295 1.1% $60.00 $29.00 $9,145.00 51.67%

Tint 216 0.8% $20.00 $13.00 $1,512.00 35.00%

Trivex 185 0.7% $75.00 $48.00 $4,995.00 36.00%

Tint Gradient 22 0.1% $24.00 $14.00 $220.00 41.67%

Mirror 18 0.1% $120.00 $81.00 $702.00 32.50%

Specialty Lens 6 0.0% $275.50 $18.00 $1,545.00 93.47%

54,771 $4,058,217.18 $7,037,109.18 $2,972,991.00 57.75%

Other Lens Options consist of: Oversize, Blended, Edge Polish, High Luster Edge Polish, Roll & Polish, Roll Edge, Rimless Drill, & Slab-Off

Patient Satisfaction

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Overall, I am satisf ied with the vision care received

It was easy to obtain member assistanc

The Vision Care Services Representative was courteous, helpful andknowledgeable

The website was helpful and easy to use

The value of the vision program was worthwhile

Communication material provided me with the necessary benefit information

The off ice location was convenient

The off ice hours were convenient

I obtained an appointment within a reasonable period of time

The off ice was neat and professional

The waiting time in the provider's off ice was reasonable

The off ice staff was friendly and courteous

The time spent with me by the provider and staff was suff icient

The examination was thorough and met my expectations

I am satisf ied with the prescription I received

I am happy with the f it and comfort of my eyeware

My eyewear arrived within the time frame indicated

91%

95%

97%

94%

94%

93%

98%

99%

96%

99%

98%

98%

98%

97%

95%

94%

94%

* These results are compiled by soliciting and receiving responses from a statistically accurate sampling of the benefit recipients of this program.

XTN

***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 4 of 5

Appendix 7.8

Page 15: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2020 - December 2020

Selected Benefit Contracts:

State of Tennessee - Active & Retiree (Basic Plan)10P100001216

State of Tennessee - Cobra (Basic Plan)10P100001217

State of Tennessee - Active & Retiree (Expanded Plan)10P100001218

State of Tennessee - Cobra (Expanded Plan)10P100001219

GP:

XTN

***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 5 of 5

Appendix 7.8

Page 16: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2021 - August 2021

The following provides an overview of your Davis Vision Plan.

The In-Network utilization for the reporting period is: 98%Utilization:

The distribution of vision care services for your membership for the reporting period is:

Exam Only- 30.6%

Materials Only- 34.1%

Exam and Materials- 35.3%

Total- 100.0%

Claims: The number of claims paid in the reporting period is: 52,771

Enrollment: The average monthly membership for the reporting period is:

Subscribers 70,646

Dependents 73,907

Lives 144,553

91%The overall member satisfaction for your membership for the reporting period is:

Percentage of Customer Service calls resolved during the first call for the reporting

period is:

98%

Total web logins by your membership for the reporting period is: 27,763

Client Statistics Shown for the following Date Range

Jan-21 - Aug-21 Jan-20 - Aug-20

Average Number Of Covered Subscribers 70646 70135

Average Number Of Covered Dependents 73907 73089

Average Number Of Covered Lives 144553 143224

Number of In-Network Claims 51795 43590

Number of Out-of-Network Claims 976 946

Number of Exam Only Claims 16150 13263

Number of Material Only Claims 17985 15383

Overall Utilization Rate 36.51% 31.10%

XTN

***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 1 of 5

Appendix 7.8

Page 17: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2021 - August 2021

Utilization by Service (#/%) Shown for the following Date Ranges

Aug-21- -Jan-20 Aug-20Jan-21

Eye Examinations 29,153 34,786

Plan (51.51%) (53.66%) 8,325 9,699

Non-Plan (48.49%) (46.34%) 7,190 9,132

18,831Total Frames 15,515

Single Vision Lenses (37.17%) (36.52%) 10,144 12,236

Bifocal Lenses (24.57%) (22.64%) 6,290 8,090

Trifocal Lenses (6.61%) (7.00%) 1,945 2,175

Contact Lenses (31.65%) (33.83%) 9,398 10,420

32,921Total Lenses 27,777

XTN

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Appendix 7.8

Page 18: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2021 - August 2021

Lens Options Ranking Shown for the following Date Ranges

Jan-21 - Aug-21 Jan-20 - Aug-20

Polycarbonate 42.1% 40.3% 1 1

Standard Anti-Reflective Coating 26.6% 33.4% 2 2

Standard Progressives 23.2% 20.5% 3 3

Transitions 19.7% 19.0% 4 4

Premium Anti-Reflective Coating 17.4% 10.1% 5 6

Ultimate Anti-Reflective Coating 14.5% 12.5% 6 5

High Index 1.67 8.0% 6.9% 7 9

Premium Progressives 7.8% 9.5% 8 7

Scratch Protection Plan 7.3% 9.1% 9 8

EBS BlueLight Filtering 7.1% 3.2% 10 15

Ultra Anti-Reflective Coating 5.0% 5.9% 11 10

High Index 1.74 4.9% 4.3% 12 11

Ultra Progressives 4.5% 4.0% 13 12

Ultimate Progressives 4.4% 3.4% 14 14

* Other Lens Options 3.0% 2.3% 15 17

Polarized 3.0% 2.6% 16 16

Standard Scratch Coating 2.6% 3.9% 17 13

Digital SV 1.9% 0.7% 18 20

Ultraviolet Coating 1.9% 1.5% 19 18

Tint 0.9% 0.8% 20 19

Trivex 0.6% 0.6% 21 21

Mirror 0.1% 0.1% 22 22

Tint Gradient 0.1% 0.1% 23 22

High Index Glass 0.0% 24

Lens Option Value

Lens Options Service

Counts & %

Average

Retail Value

Average

Member

Total

Savings

% of

Savings

Polycarbonate 9,462 42.1% $50.00 $28.00 $208,164.00 44.00%

Standard Anti-Reflective Coating 5,987 26.6% $100.00 $48.00 $311,324.00 52.00%

Standard Progressives 5,219 23.2% $230.00 $71.00 $829,821.00 69.13%

Transitions 4,427 19.7% $120.00 $53.00 $296,609.00 55.83%

Premium Anti-Reflective Coating 3,916 17.4% $125.00 $51.00 $289,784.00 59.20%

Ultimate Anti-Reflective Coating 3,265 14.5% $175.00 $83.00 $300,380.00 52.57%

High Index 1.67 1,797 8.0% $120.00 $55.00 $116,805.00 54.17%

Premium Progressives 1,752 7.8% $295.00 $89.00 $360,912.00 69.83%

Scratch Protection Plan 1,634 7.3% $42.50 $29.00 $22,059.00 31.76%

EBS BlueLight Filtering 1,591 7.1% $25.00 $14.00 $17,501.00 44.00%

Ultra Anti-Reflective Coating 1,117 5.0% $150.00 $67.00 $92,711.00 55.33%

High Index 1.74 1,097 4.9% $160.00 $87.00 $80,081.00 45.63%

Ultra Progressives 1,002 4.5% $345.00 $136.00 $209,418.00 60.58%

Ultimate Progressives 1,001 4.4% $440.00 $171.00 $269,269.00 61.14%

* Other Lens Options 686 3.0% $72.14 $49.00 $15,875.96 32.08%

Polarized 680 3.0% $95.00 $53.00 $28,560.00 44.21%

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Appendix 7.8

Page 19: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2021 - August 2021

Standard Scratch Coating 580 2.6% $20.00 $11.00 $5,220.00 45.00%

Digital SV 420 1.9% $60.00 $28.00 $13,440.00 53.33%

Ultraviolet Coating 417 1.9% $20.00 $9.00 $4,587.00 55.00%

Tint 195 0.9% $20.00 $14.00 $1,170.00 30.00%

Trivex 135 0.6% $75.00 $48.00 $3,645.00 36.00%

Mirror 33 0.1% $120.00 $72.00 $1,584.00 40.00%

Tint Gradient 17 0.1% $24.00 $15.00 $153.00 37.50%

High Index Glass 1 0.0% $165.00 $0.00 $165.00 100.00%

46,431 $3,479,237.96 $6,012,972.96 $2,561,769.00 57.40%

Other Lens Options consist of: Oversize, Blended, Edge Polish, High Luster Edge Polish, Roll & Polish, Roll Edge, Rimless Drill, & Slab-Off

Patient Satisfaction

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Overall, I am satisf ied with the vision care received

It was easy to obtain member assistanc

The Vision Care Services Representative was courteous, helpful andknowledgeable

The website was helpful and easy to use

The value of the vision program was worthwhile

Communication material provided me with the necessary benefit information

The off ice location was convenient

The off ice hours were convenient

I obtained an appointment within a reasonable period of time

The off ice was neat and professional

The waiting time in the provider's off ice was reasonable

The off ice staff was friendly and courteous

The time spent with me by the provider and staff was suff icient

The examination was thorough and met my expectations

I am satisf ied with the prescription I received

I am happy with the f it and comfort of my eyeware

My eyewear arrived within the time frame indicated

91%

98%

99%

96%

97%

97%

98%

99%

95%

99%

99%

99%

98%

98%

97%

96%

95%

* These results are compiled by soliciting and receiving responses from a statistically accurate sampling of the benefit recipients of this program.

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Appendix 7.8

Page 20: Davis Vision Client Review Group: State of Tennessee

Davis Vision Client Review

Group: State of Tennessee

Reporting Period: January 2021 - August 2021

Selected Benefit Contracts:

State of Tennessee - Active & Retiree (Basic Plan)10P100001216

State of Tennessee - Cobra (Basic Plan)10P100001217

State of Tennessee - Active & Retiree (Expanded Plan)10P100001218

State of Tennessee - Cobra (Expanded Plan)10P100001219

GP:

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Appendix 7.8