David Walsh davidjameswalsh@gmail.com

linkedin (https://ie.linkedin.com/in/david-walsh-7b229938)

0833095139

Monachunna, Ballintee, Dunnamaggin, Co. Kilkenny .

PERSONAL INFORMATION

I am currently a student studying BSC in Computer Forensics and Security in Waterford Institute of Technology. I

am very proficient at explaining complicated technical concepts to users of varying degrees of technical

understanding. My college course is very focused on problem solving which gives me insight in approaching

difficult situations. I have gained a lot of knowledge in the area of Customer Support and Service from a former

degree in WCFE, where I learnt how to manage a call from a customer and how to handle a customer’s complaint

verbally over the phone, I gained a distinction in this area and achieved top of the class grades. I have worked for

the majority of 2016 in Eishtec a customer service and sales outsourcing company for EE. I have gained huge

knowledge in Sales, IT support and customer service through working here. I have also worked in The National

Hotel Miami and have gained great experience working in the hospitality industry and experienced working in

another country.

Personal Skills:

I am very flexible and have great problem solving abilities due to how focused in this area my College

course is.

I am very well spoken and have great communication skills.

I feel I have a great ability to keep calm under pressure, but also this pressure motivates me to do better.

Friends would consider me to be very optimistic and reliable when asked to help them.

I have exceptional technical and computer skills

CAREER & EDUCATION HISTORY

Eishtec: Sales and Loyalty Agent (Co. Waterford, January 2016 - present)

Duties:

+ Working under target driven sale goals that change monthly.

+ Providing sales of Phones, Tablets, Additional Devices and Home Broadband

on behalf of EE, The UK’s biggest phone network.

+ Working on a very strict time management schedule to always meet targets.

+ Provide great customer service on behalf of the company to give the best possible

image of EE.

The National Hotel Miami: Pool Supervisor (Miami, Florida, June 2016 - August 2016)

Duties:

+ Co-ordinating with 3rd party laundry service for towel deliveries on behalf of the hotel to

make sure the pool area was stocked with fresh towels.

+ Managing the layout of the pool area which included the longest pool in Miami, making sure area

was organised and well maintained.

+ Providing brilliant customer service to all guests that visit the hotel.

+ Taking orders for guests on behalf of the bar staff.

+ In charge of the opening and closing of the pool.

Breathnach’s Designs Customer Sales Assistant (Co. Kilkenny, January 2015- August 2015)

Duties:

+ General Customer Assistance.

+ Stock level management and layout of stock.

+ Customer sales.

+ Social Media accounts management.

Key Skills Gained:

The ability to deal with customer complaints.

Team Work and also the ability to work alone.

Time keeping and finishing tasks in a timely manner.

Gained general workplace IT practises in terms BYOD rules and safety precautions.

I feel the greatest skill I learnt was being able to get a problem and get a solution for it in a very efficient

manner

Professional Qualifications:

ECDL (European Computer Driving Licence)

Education: Leaving Certificate 2007-2013 (St Kieran’s College, Co. Kilkenny)

Level 5 Fetac Certificate in Computer Hardware and Network Maintenance. (WCFE 2013-2014)

Graduated with an overall distinction and a distinction in every module.

Level 8 Bachelors of Science degree in Computer Forensics and Security. (Waterford Institute of

Technology, 2014 - Present) Year One Grades: First Class Honours.

1st Year Subjects

Web Development 84% Discrete Mathematics 52%

Programming Fundamentals 64% Introduction to Computer Forensics 73%

The Computer Industry 83% Foundations of Computing 72%

Program Fundamentals 2 67% Applied Calculus 48%

Computer Architecture 61% Introduction to Computer Security 94%

Operating System 74% Critical Thinking 71%

2nd Year Subjects

Data Communications 60% System Forensics 1 68%

Legal Principles 70% Information Modelling 64%

Algorithms 72% Mathematical Methods 45%

Data Structures 45% Internetworking 56%

Secure Coding and Scripting 71% System Forensics 2 72%

Statistics and Probability 66% Forensics Accounting and Forensic Audit 82%

Current Subjects (3rd Year)

Preperation for Flexible Semester Network Forensics

Wireless Communications Development Operations

Applied Cryptology Component Development i

PERSONAL INTERESTS:

One of my favourite personal interests is Powerlifting/Weightlifting. I have been lifting weights for about five

years now and I am really engrossed and dedicated in this sport. I wake up every day at 6 am to make sure I get in

a workout before college at the Kingfisher Waterford. This sport has taught me great discipline but also how to

deal with failing as the sport is always testing me every time I enter the gym. I have made some great friends

through powerlifting and find it a really good place to help others and find people willing to help me.

Since a very young age I have been obsessed with technology in almost every area. This motivated me to do a

course in computing so I could learn more about it. I learned all about fixing pieces of IT hardware by taking apart

consoles and phones to see how they work and how to fix them. I constantly follow tech forums to find out about

the newest and coolest pieces of technology.

I am huge fan of travelling and have been to many places. This summer I went on a J1 to Miami where I worked

and travelled. I road tripped across the south of the USA from Miami to San Antonio which was one of the best

experiences of my life. I have travelled all across Europe and have been accepted to study in Spain at the

University of Malaga in the coming year.

REFERENCES

John Sheppard (Head of Computer Forensic WIT) Gwen Walsh (Breathnach Designs)

jsheppard@wit.ie 0861942323