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David S NorrisPO Box 83
Gratz, PA 17030-0083(717) 439-5290
Skill SummaryOver 25 years of solid experience in application development and
project management across the health care industry, education, private industry and state government. Competent in gathering requirements, designing, developing, testing, overseeing and implementing various size projects. Knowledgeable in hiring, training, and supervising. Committed to high work ethics and to attainment of corporate goals and objectives.
Qualifications Project Management
Oversaw implementation of vendor packages for talent management, learning management, compensation modeling and performance management. Lead teams in developing time and attendance systems and training systems. Oversaw and lead project teams in PeopleSoft Human Capital Management application upgrades and PeopleTools upgrades.
Interpersonal SkillsProven ability to interact positively with a wide range of people.
Worked with various levels of customers in requirements gathering and presenting designs. Trained customers in software package use. Able to understand new technologies quickly and exploit them for greater value to the business.
Technical AbilityOver 15 years of working with relational databases including writing
queries and performance tuning. Development experience in various languages and vendor packages. Experienced with Microsoft products including Microsoft Project, Microsoft Word and Microsoft Excel.
Professional Experience Highmark, Inc. – Camp Hill, PA
Team Manager, IT 2013 – Present• Currently leading development team located in Pittsburgh
and in Wilmington, DE in claims processing system.
• Lead development team located in Pittsburgh in REGS and iMart development. REGS is the Revenue Estimation and Group Settlement system based on an Oracle Platform. iMart is a financial data warehouse based on and Oracle multidimensional platform.
• Lead project to upgrade vendor delivered software and project to meet government disability and veteran requirements.
• Served as project team lead and subject matter expert to update the employee incentive application and compensation modeling interchange with current vendor.
• Lead project to update all job codes across the whole organization.
• Responsible for team development and performance.Application Developer Lead 2007 – 2013
• Evaluated training management software, performancemanagement software and talent management software forimplementation within Highmark's architecture.
• Worked with external learning software vendors to build linksbetween their sites and Highmark's PeopleSoft training system.
• Managed projects for PeopleSoft application upgrades andPeopleSoft tools upgrades through the project life cycle.
• Served as a liaison with vendors and internal customers.Sr. Application Analyst 2001 – 2007
• Lead project team to create in-house Web based training system.
• Coordinated installations of software with external vendors and internal systems departments.
• Monitored and assigned production problem logs.• Analyzed and estimated application system modifications.• Analyzed and designed reports and data requests from
internal customers.• Performed administrative duties for team members.
Programmer/Analyst III 1997 – 2001• Implemented Web based training system, including
converting historical data and developing implementation solutions to connect the new system with the corporate intranet.
• Researched and identified problems in client/server payroll and human resource applications in PeopleSoft and COBOL recommended and implemented appropriate solutions.
• Analyzed and maintained two general ledger feeds from the payroll system.
• Designed and developed Time and Attendance time tracking system with project team.
• Assisted with PeopleSoft software upgrades by analyzing and blending customized changes and running scripts to implement the upgrade.
Sr. Systems Analyst 1995 – 1997• Lead project teams through the project life cycle from
design to implementation for quarterly system maintenance releases.
• Developed and reviewed systems requirements to be applied to the claims processing system.
• Assigned projects and work requests to project team members.
• Performed administrative duties for team members.Programmer/Analyst 1994 – 1995
• Served as a liaison between Pennsylvania Blue Shield and an agent plan.
• Developed specifications for programmers.• Assisted in maintenance and development of application
programs.Sr. Programmer 1993 – 1994
• Responsible for changes to the Managed Care System to enhance the claims processing system.
• Analyzed and designed a new database developed on DB2 to decrease processing for the Managed Care System.
Programmer 1992 – 1993• Coded new COBOL programs based on program
specifications within the claims processing system.• Researched and corrected production problems within the
claims processing system.
Woolworth Corporation – Shiremanstown, PAProgrammer/Analyst II 1991 –1992
• Converted existing software to application packaged software.• Modified existing application software as requested.
Wesley College – Dover, DE Programmer/Analyst 1988 – 1991
• Designed and developed in house application software for administrative offices.
• Assisted the Office of Institutional Research in compiling statistical reports and supporting documentation.
Education Delaware State University
Masters of Business Administration Wesley College
Bachelor of Science in Computer Science
SkillsCOBOL, DB2, PeopleSoft, Microsoft Suite.
CertificationsPMP – Earned April 2013 - #1594388
Highmark Lean Six Sigma Yellow BeltMemberships
Project Management Institute - MemberOrganizations Gratz Borough Municipal Authority – Director
