Clinical services• Cardio-respiratory medicine and surgery• Radiology and colour flow doppler ultrasound• Heart testing• Laparoscopy• ECG interpretation and film reading• Fibre-optic and rigid endoscopy• Acupuncture• Dermatology and immunotherapy

We need 24 hours notice if you wish to cancel or change your appointment, otherwise the full consultation will be charged.

Please take the time to read through the enclosed information prior to your appointment.

Mill House Referrals20 Tennyson AvenueKings Lynn, PE30 2QG

tel: 01553 771457 payments: 01553 691610

fax: 01553 761115e: refs@millhousevets.co.uk

www.millhousevets.co.uk

Your appointment is...

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David D Clarke MA VetMB DVR CertSAC MRCVS Advanced practitioner Small Animal Cardiology

David spent 5 postgraduate years at Cambridge vet school, achieving the Diploma in Veterinary Radiology (DVR) in 1980, and developing interests in internal medicine and cardiology. He left the university in 1983 to set up the King’s Lynn practice, continuing to see referral cases in radiology, ultrasound and cardio-respiratory medicine. He was awarded the Certificate in Small Animal Cardiology in 1993.

David has been a chief examiner for RCVS certification in cardiology and is a member of BVA/KC canine health scheme panel and a scrutineer for hip and elbow radiography.

Alison Shearer BVetMed CertSAD MRCVS Advanced practitioner Small Animal Dermatology

Alison qualified from the Royal Veterinary College in 1988 and after periods in mixed and small animal practice, completed a dermatology residency at Bristol Veterinary School obtaining her CertSAD in 1994. Alison has lectured and presented papers at veterinary conferences in the UK and in Europe.

Sarah Colegrave MA VetMB MRCVS

Sarah graduated from Cambridge in 1989 and has been with Mill House over 20 years, completing an IVAS

acupuncture course in 2000. She is particularly interested in long term pain management, accupuncture, arthritis and rehabilitation, and also runs the laparoscopy service at Mill House Hospital.

She is currently studying for the BSAVA emergency and critical care certificate.

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team How to find us

We are right next door to the College of West Anglia in Tennyson Avenue – there is plenty of parking on site.

Please visit our website www.millhousevets.co.uk for a location map.

From the A47 Wisbech, A17 Sleaford

Follow the signs for King’s Lynn, at the first roundabout take the 2nd exit if coming from the A17 or the 3rd

exit if coming from Wisbech, this takes you onto the bypass, then take the slip road marked South Lynn to a second roundabout, take the second exit, leading

onto Nar Ouse Way, follow this road to the Southgates roundabout, take the third exit into Vancouver Avenue. Continue over a mini-roundabout into Tennyson Road, past the park and level crossing into Tennyson Avenue

MILL HOUSE is on the left, a short distance past the Milton Avenue turning and is the turning just before the

College of West Anglia.

From the A47 Norwich, A10 London and Ely

At the large Hardwick Roundabout, take the exit marked King’s Lynn Town Centre. Drive past the retail

parks, over the railway bridge to the Southgates roundabout. Take the fourth exit (Vancouver Avenue). Continue over a mini-roundabout, past the park and

level crossing. MILL HOUSE is on the left a short distance past the Milton Avenue turning and is the turning just

before the College of West Anglia.

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About usYour vet has recommended referral for your pet for further investigation and treatment. It is impossible for any individual or practice to offer expertise and equipment in all areas of veterinary care, and practices are increasingly specialising in certain areas. At Mill House, we offer referral in cardio-respiratory medicine and surgery, imaging, acupuncture and dermatology, endoscopy and laparoscopy. As well as specialised equipment, we have 24 hour nursing cover on site and full hospitalisation facilities for your pet.

What can I expect?An initial consultation lasts at least 30 minutes (45-60 minutes for dermatology) and you should be prepared to leave your pet with us for a while or wait whilst we carry out necessary investigations.

We will discuss your pet’s problem with you, and a full written report and recommendations will be emailed, posted or faxed to your veterinary surgeon.

It may be appropriate for us to continue to monitor your pet’s progress if longer term treatment is needed, but we are unable to treat your pet or any of your other pets as a first opinion case for any other unrelated condition. This condition remains in place for 1 year from the date of referral. We are working solely by referral from your own veterinary surgeon.

Our full terms and conditions for referral consultations are available in a separate leaflet and on our website www.millhousevets.co.uk under the referrals tab.

Before you comePlease bring with you any letter and radiographs from your own veterinary surgeon, and bring a fresh urine sample from your pet if you can, in a clean rinsed container. Do not feed your pet on the morning of their appointment but do let them drink water. In most cases, please give your pet their normal treatments, unless noted below:

DermatologyFurther investigation may include intradermal skin testing for allergic dermatitis. It is ideal for current therapy to be withdrawn but this should always be under the supervision of your own veterinary surgeon, particularly if steroids have been used to control the skin disease. We are happy to discuss withdrawal of therapy with your veterinary surgeon prior to the appointment. Ideally current therapy should be withdrawn as follows:

• Steroids – stop for 1 month• Antihistamines – stop for 2 weeks• Ear drops – stop for 7 to 10 days• Avoid shampooing for 2 days before the appointment

Ultrasound biopsyAbdominal ultrasound examinations may show abnormalities that need biopsy for further diagnosis.

Before biopsy, we need to know that the patient’s blood clotting function is not compromised, particularly if liver disease is suspected. We can perform tests here or your vet can perform the tests and fax or email the results to us.

FeesFees should be paid at the time of consultation, and we accept cash, credit and debit cards. We are happy to give estimates and discuss treatment options fully with you. Fees are determined by the time spent on each case, dispensed medications, materials and consumables used. Please bear in mind that due to the unpredictable and complex nature of veterinary referral work, precise quotations are often difficult to give. We will however endeavour to keep you informed of unforeseen costs as they arise.

Insured patientsIf you wish to make a claim under your pet insurance policy, please leave a claim form with the policyholder’s sections filled in and signed appropriately. We will complete and send off your form direct to your insurance company, usually within seven days of receipt and we will send you a copy for your records. No charge will be made for completion of your claim paperwork.

As an additional service, entirely at our discretion, we may be able to arrange for your insurance company to pay your bill to the practice direct. If you wish to use this service, please contact our Accounts Administrator on (01553) 691610 at least three working days before your appointment.

We will need a valid copy of your insurance certificate and ask that you speak with your insurance company and give permission for them to discuss your policy with us. Settlement of any excess fee and non-claimable fees will be required at the time of treatment. Unfortunately, this service is not available for all insurance companies, please see our Referral Financial Information leaflet for further details.

Full Terms and Conditions are also on our website at www.millhousevets.co.uk under the referrals tab.