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Dave EganVice President, Business Development & Partner StrategyTHINQ Learning Solutions
Implementing a Corporate Learning Center
“ If I Build It, Will Learners Come?”
Learning as Competitive Advantage
The Internet has begun to radically change the teaching of adults in the U.S. who want to improve their skills ...
Gary S. Becker, 1992 Nobel Laureate,Coined the term “human capital”Business Week, December 1999
Challenges & Frustrations
“Shortage of key skills ranks as #1 concern of CEOs…”*
“85% of all current job positions require skilled labor .. up from 40% in 1950.” **
“How Do We Get the Word Out?” Technology and bandwidth issues Rapid organization growth Increasingly complex product lines Difficulty attracting & retaining skilled employees
Smarter Employees = Better Productivity = Profitability
*A CEO Survey by The Conference Board & Accenture, 2001**Education & E-Learning Weekly (CSFB, February 2001)
What Are Corporate Learning Issues?
Implementation
Global Reach
Content Updates
Hosting
Deployment
Closing Knowledge and Skills Gaps
Services and Support
Self-Service
Internet-based Management Tools
Leverage Existing Technology
Improve ROI and Efficiencies
Corporate e-Learning Trends
Source: IDC Bulletin, 2000
0 500 1000 1500 3,500 5,500 7,500
Content
LearningServices
DeliverySolutions
$391M
$99M
$61M
1998
$6.16B
$4.11B
$1.14B2003
Internet Can Empower All Aspects of Learning
Online Aggregation of Learning Choices
Online Aggregation of Learning Choices
Learner Access to Thousands of
Learning Resources
Learner Access to Thousands of
Learning Resources
Efficiency
Emergence of Learning Management
Emergence of Learning Management
Learners Match Multiple Modalities
with Specific Learning Needs
Learners Match Multiple Modalities
with Specific Learning Needs
Effectiveness
e-Learning Value Proposition
Empowering All aspects of
Learning
EmployeesDepartments
Divisions
HR/TrainingDepartment
Learning Strategy
NeedsAssessment
CompetencyManagement
LearningInformation
Proprietary TrainingDesign
ExternalPurchases
Off-the-shelf
Custom
Implementation
TrainingAdministration
ProviderManagement
BusinessOutcomes
Learning Needs
Learning Solutions
True e-Learning Proposition:It’s Complicated
e-Learning Proposition
Five drivers of corporate learning: Strategy Technology Content Learner Behaviors Service & Support
Strategy
Objectives Match Learning to Business
Define Learning Curricula Select Best–of–Breed Content Report on Progress
Performance Management = The output of Learning Consulting is implemented through the Learning Infrastructure … Learning Management System
Fusion of Technology + Content =Learning Management
Employee
Manager
Instructor
IT
Internal
ERP/HRIS
Learning Center(Content)
Content
Content Includes both Digital (Online) and Off-Line Content Digital Content = less than 20%
training content marketplace Structure: LMS must launch and
track a wide-variety of content
e-RealitiesLearners demand access to wide variety of content from 3rd party providers .. Classroom, Online, Books, Tapes, etc.
36% of corporate training expenditures are for External Content
Data from Training Magazine, October 2000
Success Management
Not Technology … Behavior Clients demand ongoing
relationship between Learners and Learning
“Learning at our company is a process, not an event. Why do you sell us technology and leave?
Clients:
Professional Services
Install Hardware & Software Map Business Process
Workflow to Technology Include Historical Data Integrate with ERP/HRIS systems
Implementation & Support Services to:
Behaviors Drive e-Learning Success
Start Early to gain user acceptance Wait until you roll out your Corporate University?Too Late!
Define e-Learning champions at the Exec level … your chief evangelists for internal marketing
Create a Learning Culture Make “favorite” learning available only via
e-Implementation “… the keys to the kingdom”
Michael Dell, CEO of Dell Computer
Recommendations*
• Develop an environment where peer support is widespread.
• Frustration with technology can not become a barrier to successful e-learning.
• Develop meaningful incentives • career advancement, peer recognition
To Summarize …
Technology is a tool, not an end This is not a zero-sum game It’s About Behaviors Content and Management are equally important e-Learning is a mindset, not a mode
