TAKE ADVANTAGE OF ADVANCED ENTERPRISE SCHEDULINGPatient and resource scheduling can be a time-consuming and labor-intensive process,

yet it is critical to the patient experience. Hospitals are faced with the challenge of

coordinating equipment, locations, providers, patients, preparation instructions, travel

schedules and personal schedules while also working to ensure customer satisfaction

of both patients and providers. Additionally, most facilities strive to balance these issues

through multiple, non-connected computer systems or manually using pencils and

multiple paper appointment books. Health systems face the added challenges associated

with managing authorizations that affect appropriate scheduling and payment.

Schedule Maximizer is SCI’s award-winning, web-based enterprise access

management solution that combines sophisticated workflow tools to streamline your

health system’s complex patient and resource scheduling requirements.

Patient and Resource Scheduling includes a sophisticated, expert search algorithm

that enables users to look across multiple locations to find the best available

appointment time, taking into account a patient’s preferences, key characteristics of

the service and the availability of the necessary providers and resources. It uses a

patient-centric approach to see what is already scheduled for the patient to maximize

their visit time at the facility. Appointment search algorithms are defined by client

specific rules, allowing each client to customize the system according to their

specifications. Staff with little to no clinical experience can easily and efficiently

schedule and synchronize a patient’s schedule within even the most complex

departments. The solution further provides comprehensive resource management,

enabling the user to schedule the appropriate rooms, equipment, staff and/or services

and apply extensive conflict checking to ensure that resources are maximized, but not

overbooked. Schedule Maximizer is flexible enough to accommodate centralized,

decentralized or a combination of settings, while also providing for multi-department

appointment coordination and advanced multiple service location searches.

Order Management using Schedule Maximizer in conjunction with Provider Network

Manager with a power access feature set that provides your physician offices with a

quick, online scheduling and “two-click” ordering process. By embedding Order

Management into Scheduling, orders are automatically matched with scheduled

appointments, eliminating the resulting patient noncompliance and service delays,

phone tag, faxing and subsequent patient and provider frustrations.

SCHEDULE MAXIMIZER®STREAMLINES PATIENT ACCESS, MAXIMIZES SCARCE RESOURCES, PERFORMS ADVANCED

PRE-REGISTRATION AND ENABLES WEB SELF-SCHEDULING

KEY FEATURES

• Rules Engine: Guides schedulers, call

center agents, department schedulers,

or self-scheduling patients, through

the scheduling process

• Schedule Viewer: Electronically

connects physicians, clinical staff,

volunteers and any other required

personnel (with appropriate

permissions) to access patient and

resource schedules

• Worklists: Integrated tool ensures

completion of anything required

prior to the patients’ scheduled

appointment

• Appointment Reminders:

Automatically send patient reminders

via voice, text, letter and/or email

according to their preferences

• Authorizations: Integrate Insurance

Processing and Authorization Services

to streamline workflows for insurance

authorization, basic eligibility and

network checks

DATA SHEET

scisolutions.com 866-472-4338

SCHEDULEMAXIMIZER®

scisolutions.com 866-472-4338

Provider Portal electronically connects referring physicians to Schedule Maximizer via the hospital’s website or designated web address to schedule or request appointments.

The portal also generates an itinerary for the patient to ensure preparatory instructions

are understood and followed. Providing your physicians with the ability to schedule

appointments online reduces inbound call volume to the hospital, increases physician

satisfaction, and improves patient compliance with procedure prep instructions making

the entire healthcare delivery process more efficient. The Provider Portal allows

physicians to focus on delivering quality patient care, instead of the logistics required to

coordinate it.

Appointment Reminders provide the ability to automatically send patient reminders via voice, text, letter and/or email according to their preferences. Appointment reminders

can be set up based upon the type of procedure and location. Patient’s preferences can

be taken into account on where they would like to have their reminders sent. This

flexibility allows the facility to use the automated reminders as a customer service tool

while improving efficiency. In addition to reminding patients of their scheduled

appointment, Schedule Maximizer also offers the ability to remind patient to schedule

their appointment (i.e. yearly mammogram) and/or remind a patient to reschedule a

no-showed appointment. Patients can be notified by email when certain actions occur

for a scheduled event, (i.e. book appointment, request to book, cancel appointment or

request to cancel appointment).

Insurance Processing and Authorization Services: SCI offers Insurance Processing and Authorization Services as an additional capability to streamline the patient access

workflows for insurance authorization, eligibility and network checks. These automated

processes deliver accurate and complete authorizations directly within Schedule

Maximizer to accelerate order and referral workflows, reduce administrative tasks, lower

operational cost, streamline appropriate payment, and enhance the patient access

experience.

SCHEDULE MAXIMIZER FOR ENTERPRISE SCHEDULINGSchedule Maximizer is healthcare’s smartest scheduling application, enabling centralized

or decentralized scheduling for multi-entity health systems. Self-scheduling by

physicians’ offices is easy and efficient.

HEALTH SYSTEM

EMPLOYEDMDs

EMPLOYEDMDs

ACCESSCENTER

SELF-

SCHE

DULING

& PRE

-REGIS

TRATION

PATIENTS

COMMUNITYPHYSICIANS

SELF-SCHEDULING

SCHEDULINGCALLS

SPEED AUTHORIZATIONS

FOR BETTER OUTCOMES

Insurance Processing and

Authorization Services enable

you to:

• Free up staff time to focus on

direct patient care

• Initiate authorizations quickly

to ensure completion before

patient arrival

• Achieve high success rates and

fewer denials to deliver more

revenue

• Improve provider and patient

satisfaction

• Enables provider and patient self-scheduling

• Streamlines patient access

• Automates all areas of the enterprise

• Utilizes rules based expert system

• Maximizes resource utilization

• Eliminates paper chasing and unnecessary phone calls

• Speeds scheduling and payment with fast, accurate authorizations

ABOUT SCI SCI Solutions builds, implements, and operates healthcare business process software for a national network of more than 550 hospitals, diagnostic imaging centers, physician groups and post-acute organizations. SCI’s cloud-based platform transforms healthcare systems using patent-protected, rules-based, workflow-enabled community solutions.

scisolutions.com 866-472-4338

Consumer Portal enables patients to view, pre-register and/or schedule their individual

and family healthcare appointments online, at their convenience. Consumers can view

their previous appointment history, as well as current appointment details, including: date,

time, location, and status of an upcoming appointment. Consumers can also view other

pertinent information such as prep notes, procedure descriptions and directions.

Additionally, your patients can schedule or request appointments and interact with you

to communicate their appointment preferences, questions or concerns. Consumers are

also able to complete online forms required during the preregistration process, print them

out prior to their arrival and bring them to their appointment, which results in a decrease

in wait time and an increase in patient satisfaction. After appointments are confirmed,

patients have the ability to complete integrated pre-registration, as well as arrange for

appointment reminders.

Worklist Functionality provides an integrated tool to ensure completion of anything

required prior to the patient’s scheduled appointment. Worklists can be auto-populated

with the use of the robust Schedule Maximizer rules engine assuring that nothing slips

through the cracks.

Schedule Viewer electronically connects physicians, clinical staff, volunteers and any

other required personnel (with appropriate permissions) to access patient and resource

schedules as well as cancellation and arrival status via the hospital’s website or designated

web address.

KEY BENEFITS

Schedule Maximizer

features an embedded,

expert rules engine that

guides users through

scheduling any service

and ensures scheduling is

completed correctly and

efficiently according to

the clinical and

operational requirements

of the provider,

department, and facility