Retail Manager Emmaus Merseyside

Candidate Information Pack

Contents:

Introductory Letter from the Chair of Trustees Page 2

Information about Emmaus Merseyside Page 3

Job Description and Person Specification Page 6

Summary of Terms and Conditions ofEmployment and Employee Benefits Page 10

Application Form Page 11

Declaration of Criminal Records Page 16

Equal Opportunities Monitoring Form Page 17

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Emmaus Merseyside38 Sandy RoadSeaforthBootleMerseyside L21 3TWNovember 2016

Dear Applicant

Thank you for your interest in Emmaus Merseyside and in particular the post of Retail Manager.

Emmaus UK is a federal body supporting 24 Communities and 8 Groups in the UK. We are part of Emmaus International with over 300 Communities worldwide. Emmaus communities provide accommodation, training and work opportunities and personal support to enable homeless people to rebuild their lives and move on to live independently again.

Emmaus Merseyside is a charitable social enterprise which generates income to meet the deficit in providing the support for homeless people which is available in our accommodation close by at 1 School Lane, Seaforth, Bootle. Our Retail Superstore at 38 Sandy Road, Seaforth opened in June 2014. Trading at the 7,000 sq. ft. Superstore is now is covering its costs.

We are looking to recruit a Retail Manager for our Retail Superstore Manager to manage and further develop the trading potential of this facility. There is plenty of scope for someone with the right experience and enthusiasm to make the Sandy Road site into a “Destination” facility, attracting customers and visitors from a wide catchment area.

You may have managed a Charity Shop, run your own retail business or have good knowledge of the retail trade from some other position. You will also need to be able to work with a willing group of volunteers who will be involved in helping to run the Superstore, do the collections and deliveries and any other duties required.

This is an exciting opportunity for a candidate with the right skills and experience to lead and be part of an innovative and collaborative team effort. If this role sounds interesting and you believe you have what it takes to deliver, we look forward to hearing from you.

If you are interested in applying for this role please complete the application form and the other relevant documents which are included in this Application Pack.

Please note that since the job will involve contact with vulnerable people and will therefore be subject to a Disclosure & Barring Service check it is also necessary for you to complete and return the declaration of criminal records form and the equal opportunities form with your application. Please note we do NOT accept CV’s so please complete the Application Form by addressing the requirements in the Person Specification.

Your completed application should be returned to me, preferably by email at: nwwmellor@hotmail.com

Alternatively please send by post to: Emmaus Merseyside, 38 Sandy Road. Seaforth, Bootle, Merseyside, L21 3TW (marked Retail Manager Confidential)

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The closing date for applications is 5pm on December 12th

Interviews will be held on 21st December at Sandy Road.Please take the opportunity to look around the premises before submitting your application if you can.

For an informal and confidential conversation about the role please contact me on 0151 608 4103. Yours faithfullyNigel Mellor: Chair of Trustees

INFORMATION ABOUT EMMAUS MERSEYSIDE

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Emmaus MerseysideHistory and background of the Organisation

Emmaus was founded in France in 1949 by Father Henri-Antoine Groues, better known as the Abbé Pierre, a Catholic priest and MP. Emmaus emerged in response to the poverty and poor conditions that existed in France in the aftermath of the 2nd World War. The principles upon which Emmaus is built originated from an encounter between Abbé Pierre and Georges – a homeless man who is now recognised as being Emmaus’ first ‘Companion’. The two friends set about building temporary homes for those in need, providing vital shelter and support for dozens of vulnerable people in the Paris area. Unable to financially support the 18 men who now formed part of Emmaus’ first Community – Abbé Pierre sought to identify a more sustainable method of supporting the group.

This involved the Companions finding and assembling items that people no longer wanted in order to sell them on. The profits realised from this venture supported the financial needs of the Companions – meaning they could proudly live independent of State support.

The self-sustaining principles of Emmaus continue to embody the movement to this day – with the ability to achieve financial independence being a pre-requisite of all emerging Emmaus Communities.

There are now more than 400 member Communities & Groups in the Emmaus movement, operating across 45 countries with 28 operational projects at various locations across the UK. Each Emmaus Group is an independent social enterprise, registered as a charity and company limited by guarantee, and affiliated to Emmaus UK.

Emmaus Merseyside and what does it do?

Emmaus Merseyside is run by a Board of Trustees drawn from a variety of backgrounds in local organisations, the church and public and private sectors. The Trust meets regularly each month and other Tasks Groups meet to consider the

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detailed work necessary to ensure progress in a number of keys areas meets the timescale and other requirements involved.

The aims and objects of Emmaus Merseyside are to alleviate poverty and the hardship and distress which arise therefrom without distinction, by the provision of accommodation and assistance for homeless people in Merseyside together with education, training and work opportunities to enable those involved to move on to live independently. We are working to meet these aims through the provision of:

• An accommodation scheme and training facility• A social enterprise business

The people who are accommodated in an Emmaus scheme help to run the facility, they prepare and cook the food, clean the premises and run the furniture recycling and any other work related activities which may be set up. Our new residential accommodation in School Lane, Seaforth, Bootle provides 28 self-contained bedrooms –together with on- site accommodation for two staff. The scheme also includes catering kitchen facilities, communal dining area, lounge, IT training, keep fit and other training facilities. The building was opened in June 2016.

The Social Enterprise Activity: Purpose and Initial Scope

The Social Enterprise activities run by Emmaus Merseyside are key to our overall success. The income generated is required to fill the gap between the overall costs incurred and the housing benefit payments received. The Retail Superstore, together with any other trading activities, helps to generate the income required to make the whole organisation sustainable in the longer term. We have run the 7,000 sq.ft. Charity Superstore in Sandy Road, Seaforth since June 2014 and this is now creating a small surplus. We collect donations of quality unwanted furniture, white goods, clothes and bric a brac. These are checked over, cleaned, tested and repaired where necessary before being offered for sale. We also offer a delivery service to customers. We have begun an Upcycling project to provide greater variety of goods for sale to our customers and there is considerable scope for further development of this initiative. We also use E Bay Gumtree and other social media channels to market and sell our products.

The Charity Superstore facility is run with the help of Volunteers and Companions from the residential accommodation nearby. The Retail Manager will coordinate, train and work with the Volunteers and Companions in the running of the social enterprise.

Opportunities for Partnership working

We have worked with a significant number of local community and voluntary organisations throughout the period during which the residential accommodation and the retail superstore were being established. There is still plenty of opportunities to build on and extend these relationships since they provide valuable mutual support. We have established good working links with a variety of public, private and voluntary sector organisations in and around the area ( Merseyside Recycling and Waste Authority, Sefton MBC, Compass, YMCA, Local Solutions, Independence Initiative, Bosco Society, Liverpool One, the Beech Group, Tesco’s, Marks and Spencer, Speedy Hire, John Lewis Partnership etc). In addition we have raised significant funds from a variety of charitable sources including the

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People’s Post Code Lottery, Hemby Trust, Henry Smith Charity Morgan Foundation and Anne Duchess of Westminster Charity along with others that wish to remain anonymous.

Furniture Recycling

The Charity Superstore takes in donated items of furniture for resale. Some repair and renovation work can be undertaken depending on the skills available etc. Other items could include books, clothing, toys and bric a brac. We have an agreement in place with Liverpool One to collect unwanted items left behind in shop units when retailers/restaurants vacate their premises. We also have arrangements in place with There is great ,potential to build on this kind of arrangement.

Key Activities and Tasks

We require an enthusiastic and experienced Retail Manager to develop the Charity Superstore to its full potential. This person will need to work cooperatively with other organisations in recruiting further volunteers as necessary and will organise and supervise the running of the Superstore, including the collection, pricing and delivery of goods.

The Manager will also need to ensure that information about the Superstore is communicated regularly and widely throughout the area using the many different networks (including press/media, social media, community and voluntary sector groups, private/retail business networks, Churches, Undertakers, Estate Agents, Social Housing organisations etc.) to ensure that the opportunity to donate unwanted items to Emmaus becomes very well known. A recognition of the contribution which social enterprises can make to the local economy and to social justice will also be required.

Ensuring there is timely and relevant information available to enable reporting on performance is an important part of this job to keep track of business trends and performance and enable Emmaus Merseyside to account for grant support. There is considerable scope to develop this Charity Superstore in response to local community needs and market opportunities.

The Manager of the Superstore can make an important contribution to the successful establishment and growth of social enterprise activities operated by Emmaus Merseyside.

This is an exciting opportunity to play a central part in developing a business:

• which is proven to generate substantial levels of income - as reflected by the outstanding track record Emmaus has nationally in establishing socially profitable businesses 

• that will - in time - provide employment and training opportunities for up to 28 people and a significant number of Volunteers as well • that achieves exceptional outputs with regard income generation, recycling, job creation and training opportunities, directly benefitting those

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disadvantaged in the labour and housing markets in a severely deprived area of Merseyside.

What others have said about Emmaus

The Emmaus model is tried and tested over many years and has been subject to significant independent evaluation. For example, Emmaus recently commissioned Just Economics to undertake a Social Return on Investment study of its work and found that Emmaus projects produced a return of £11 for every £1 invested or an average of £2 million per community.

For further information about our social impact, please read our “Making an Impact” reports at http://www.emmaus.org.uk/sroi

Emmaus MerseysideNovember 2016

Emmaus Merseyside Retail Manager

Job Description

Location: Emmaus MerseysideAccountable to: Business Manager

Overall Purpose of the Job

To oversee the day to day running of the Emmaus Merseyside retail unit. You will support the Business Manager by working as requested with other staff, volunteers and companions to meet the target requirements for sales income whilst providing customers and supporters with a positive experience of Emmaus through excellent retail practices.

Main Duties and Responsibilities

Retail Manager responsibilities:

Ensure the retail outlet responds effectively to customer needs and demands including maximising trading days / times

Make the arrangements necessary to enable the retail unit to meet income generation requirements, (e.g. materials, supplies, staffing, publicity, waste management and sales including deliveries/collections etc.)

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Ensure that trading and other activities comply with the agreed Emmaus policies and practices, project /action and business plans. Manage risks, solve issues and problems proactively, and escalate issues to the Business Manager as appropriate

Keep accurate and up to date information of all aspects of trading activities as required for regular reporting to the Emmaus Merseyside Board and other relevant agencies

Retail Unit specific responsibilities Ensure that all merchandise is displayed attractively to agreed standards and in a

manner that is accessible to customers. Ensure an excellent standard of customer service.

Achieve the sales targets for the retail unit. Promote the sign up for Gift Aid, ensuring goods are correctly labelled in accordance with our gift aid policies and maximum donations are gift aided. Ensuring all proper administrative procedures are followed

Provide effective support and supervision of a team of Companions / volunteers and organise an appropriate rota to ensure that the shop is able to trade effectively Monday to Saturday and on Sundays as required

Ensure effective security measures throughout the Retail unit ( till operation, cash handling, security of stock and the premises)

Maintain a positive active relationship with other Re use shops Ensure collections and deliveries are arranged in an efficient and cost effective manner.

Receive stock and prepare for sale, including sorting, testing, repairing, hanging, steaming and pricing according to category.

Carry out monthly stock takes and produce monthly stock reports. Implement all promotional activity as advised, including Emmaus promotions, for

example solidarity events. Escalate to your line manager any issues and problems experienced, agree and

implement resolutions.

Policy Implementation Ensure that the Retail Business takes into account and benefits from advice available

across the Emmaus network in the UK and abroad, working with the UK Development Team and Trustees of Emmaus Merseyside.

Implement all policies and procedures needed to ensure Emmaus Merseyside fulfil all their various legal obligations working practices on site meet the relevant mandatory requirements (e.g. Health/Fire and Safety, trading standards etc.).

Recruitment and Management of Staff

Ensure the effective recruitment, training and support of volunteers in agreement the Business Manager, Community Manager and with Trustees where necessary

Supervise any staff and volunteers, agreeing and monitoring personal development and accreditation, reviewing performance, salaries and expenses under the direction of the Business Manager as appropriate

External Relations: Implement the marketing and publicity activities as agreed from time to time. Monitor

their effectiveness and feedback on effectiveness. Make use of social media and other relevant channels of communication and marketing ( E Bay, Gumtree etc.), working under the direction of the Business Manager with the Emmaus UK Communications Team, local individuals, groups and bodies as appropriate.

Maintain good relations with the local community and voluntary organisations

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Provide the information and reports required by all funding and other agencies as required by the Business Manager from time to time

May be required to work in other locations if requested by Line Manager.

Financial Control

The Retail Manager will be held accountable for the income and expenditure of the unit. You will ensure the safe handling and transfer of cash. The Manager will be responsible for the verification, authorisation and monitoring of expenditure, within budget, and will Treasurer and Auditors

Emmaus Communities aim to be self -sustaining financially and the Retail Manager is expected to take effective measures towards this goal. Accounts of financial information must be clear, accurate and up to date, and the post holder should ensure that a “value for money” approach is adopted throughout the Retail unit activities.

ensure that financial controls are operated to the satisfaction of the Business Manager,

Other Duties

To contribute positively to the development of the residential community, particularly so far as training and work opportunities for Companions and Volunteers are concerned, working always within Emmaus principles

Attend meetings Perform any other tasks or duties deemed necessary by the Business Manager or

Board of Trustees

General

Emmaus works with vulnerable people. Staff and Volunteers must observe the proper demarcation and professional boundaries while performing their role. The post holder must always act in a way which will maintain the good reputation of the Emmaus organisation, upholding its policies and procedures. The post holder will strive to preserve good working relationships with Staff, Volunteers, Companions and the Trustees, keeping the appropriate key personnel well informed of significant matters relating to the Community

We expect you to carry out your job responsibilities in an environmentally aware manner. Our aim is to ensure all resources are utilised effectively and efficiently. You will be expected to apply sound ‘value for money’ principles in undertaking purchasing or supply of goods and services.

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In Emmaus, volunteers are an important resource and make a vital contribution to Emmaus’s aim to take action to help disadvantaged people. You will be expected to encourage, develop and support volunteer involvement in our work.

Emmaus Merseyside October 2016

Retail ManagerPerson Specification

Essential DesirableEducation:

GCSEs or equivalent including passes in English and Maths subjects

Education: Diploma or Degree Educated in a related field Other related professional education/training

Skills: Ability to manage a charitable retail unit

effectively Ability to organise and manage several

different tasks / projects/ to meet specified deadlines

Good administrative and organisational skills

Ability to provide an excellent customer service

Good written and verbal communication skills

ICT skills including Microsoft Word/ Excel, Internet/ email /Social media

Ability to Drive

Skills: Ability to solve problems through consensus.

Experience: Proven experience in managing a

successful Retail Business operation Experience of working with a Volunteer

workforce. (recruitment, leadership , support and supervision )

Ability to work with a range of local groups and organisations.

Experience of handling money safely and securely.

Experience: Voluntary/Charity sector experience, working with a Board of

Trustees Charity Shop work Recycling & waste reduction activities

Knowledge: Knowledge: Knowledge and understanding of issues surrounding

homelessness

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Working knowledge of health and safety, trading standards and other regulations that relate to the operation of a retail unit

Other:

Accepting and promoting the values and ethos of Emmaus

Effective team worker Ability to work with and relate to a diverse

range of people Self-motivated Flexible attitude to work, some weekend

and evening working may be required Ability to work under pressure to meet

deadlines Awareness and understanding of Equal

Opportunities Some local and UK wide travel may be

required

Terms and Conditions of Employment: Summary Points

Salary- Up to £22,000 Bonus- We are currently working on a performance related pay scheme not to be

implemented before April 2017 Working Hours – full time hours are 35 hours per week, which will need to be

worked flexibly to meet customer demand. Flexible Working – Options are available, subject to the requirements of individual

roles and work priorities. Annual Leave – 25 days per annum, plus 8 bank holidays. Pension – A contributory pension is available which enables the employer to

contribute up to 5% of the gross salary subject to the employee at least matching this contribution.

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Emmaus MerseysideJob Application FormEmail Address for applications: nwwmellor@hotmail.comCompany Reg No: 5075117 Registered charity no: 1110220Website: www.emmaus.org.uk/merseyside

Please complete this form in black ink or type, and return by email or post to the above address. Please complete this form accurately, giving as many details as possible of your skills and experience relating to the job. Short-listing will be based on the information gathered from this form, read in conjunction with the person specification for the role

Job Details:Job applied for: Manager Retail Superstore Location:

Please state where you saw this post advertised:

Personal Details:Title: First name Surname:

Address: Email address:

Home tel:

Work tel:

Mobile tel:

Are there any restrictions regarding your employment? E.g. Do you require a work permit? Yes*/no*If you answer yes, please provide details below

Driving licence - Do you hold a full driving licence: Yes*/no

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*If yes please provide details of endorsements if you have any

How much notice are you required to give your current employer?

Reasons for applying:Please outline your reasons for applying for the post. (Please continue onto a separate sheet if necessary)

Education and Qualifications:Please list any qualifications you have taken or are about to take. (Most recent first)

Date Name of school / college/ university / training body

Type of Qualification

Subject Result

Training:Please list any training you have received, or courses you have attended that you feel are relevant to the post.(Most recent first)

Date Details of Training Course

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Past Employment Details: Please start with your most recent / current employment. Briefly describe the main duties and responsibilities.(Continues overleaf)

Employers name & address

Job Title Brief description of duties Date Salary Reasons for leavingFrom To

Past Employment Details (Continued): Please start with your most recent / current employment. Briefly describe the main duties and responsibilities.

Employers name & address

Job Title Brief description of duties Date Salary Reasons for leavingFrom To

Relevant Skills and Experience:This section is for you to give specific information in support of your application. After reading the job description and person specification please indicate your skills and experience relevant to the position you have applied for. (Please continue onto a separate sheet if necessary)

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Other Interests:Please give details of any vocational activities or voluntary commitments.

Referees:Any offer of employment is dependent on receipt of 2 satisfactory references. Please provide details of two referees who can comment on your suitability for this post. We would normally wish to see one reference from your present or most recent employer. References will only be taken up for the successful candidate.

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Referee 1: Referee 2:

Name: Name:

Position: Position:

In what capacity does this person know you: In what capacity does this person know you:

Organisation: Organisation:

Address: Address:

Tel: Tel:

Email: Email:

Data Protection:The Data Protection Act 1998 (“The Act”) sets out certain requirements for the protection of your personal information against unauthorized use of disclosure. The Act gives you certain rights.

Except to the extent we are required or permitted by law, the information which you provide in this application form, and any other information obtained or provided during the course of your application (“the information”) will be used solely for the purpose of assessing your application.

If your application is unsuccessful or you choose not to accept any offer of employment we make, the information will not be held for longer than necessary, after which time it will be destroyed, although relevant information will be retained in the longer term to facilitate our Equal Opportunities Monitoring.

If your application is successful, the information will form part of your Personnel file and we will be entitled to process it for all purposes in connection with your employment. So that we may use the information for the above purposes and on the above terms, we are required under the Act to obtain your explicit consent.

I consent to the use of my personal information for the purpose and on terms set out above.

I confirm that the information contained in this application form is accurate and correct.

Signature ___________________________________ Date ______________________

Thank you for completing this application form.

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Please forward this together with other associated forms to the address specified at the beginning of this form

Emmaus MerseysideDeclaration of Criminal Records Form

The post you have applied for is excepted from the Rehabilitation of Offenders Act 1974, which means that all convictions (spent or unspent), cautions, reprimands and final warnings on your criminal record need to be disclosed. Job applied for: Location:

Please complete this form and return it in a sealed envelope along with your application.

Title: First name Surname:

Have you ever been convicted by the courts or cautioned, reprimanded or given a final warning by the police?

Yes*/No

*If yes, provide details of offences, penalties and dates below:

If you have declared a criminal record and we believe this will have a bearing on the requirements of the post we will discuss the matter with you at interview. If you require any further information or have any concerns about filling in this form please contact us.

Please note that Emmaus takes its responsibilities under the Disclosure & Barring Service very seriously and takes every step possible to ensure confidentiality. Further information on disclosures and barring can be found on the DBS website. Declaration:

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I confirm that the information contained in this application form is accurate and correct.Signature __________________________________ Date

__________________________

Thank you for completing this form. Please forward this together with your completed application form

Emmaus MerseysideEqual Opportunities Monitoring FormEmmaus is committed to equal opportunities in employment and volunteering and will assess for roles fairly without regard to sex, age, marital status, race, colour, nationality, ethnic or national origins. People with disabilities will be assessed on the needs of the role they have applied for. We would therefore be grateful if you could complete and return this form. The information you supply will be separated from your application before the short-listing and interview process begins, and will be kept confidentially and will only be used so that we can monitor the implementation of our equal opportunities policy.

Please choose one option from each of the sections listed below, checking the relevant box with an X, by double clicking on the appropriate box.Ethnic Group: Age: Religion:

White:

BritishEnglishIrishScottishWelshOther White background

Asian or Asian British:BangladeshiIndianPakistani Other Asian background

Mixed:

White and AsianWhite/Black AfricanWhite/Black Caribbean White and Chinese Other Mixed background

Black or Black British:AfricanCaribbeanOther Black background

Chinese or Chinese British or other ethnic group:ChineseOther ethnic group Prefer not to say

16 – 2425 – 3435 – 4445 – 5455 – 6465+

No religionBaha’iChristianHinduJewishMuslimBuddhistJainSikhOther

Marital Status:

SingleMarried/CivilPartnershipLiving with partnerOther

Disability:The Equality Act 2010 defines a disability as a ‘physical or mental impairment which has a substantial and long-term adverse effect on a person's ability to carry out normal day-to-day activities’. An effect is long-term if it has lasted, or is likely to last, more than 12 months.

Do you consider that you have a disability under the Equality Act (please tick)?

Yes No Prefer not to say

Declaration:

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This information will be treated in the strictest confidence. It will be used to meet any requirements you have for statistical equal opportunities monitoring. Under the Data Protection Act 1998 we need your agreement to retain this information for these purposes.Please tick this box if you agree to this: Signature __________________________________________ Date _________________Thank you for completing this form. Please forward this together with your completed

application form

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