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Presentation given by Justin Brady at our TSG Wine Mixer
Citation preview
A CULTURE OF EXCELLENCE
Data Protection
&
Disaster Recovery Services
A CULTURE OF EXCELLENCE
Some Facts and Stats• Only 6% of companies suffering from a catastrophic data loss survive, while
43% never reopen and 51 percent close within two years. – University of Texas
• The survival rate for companies that experience a catastrophic disaster and do not have a comprehensive and tested disaster recovery plan is less than 10%. – Touche Ross
• 34% of companies fail to test their tape backups, and of those that do, 77% have found tape back-up failures that prevent them from restoring critical data . – International Data Corp.
• Small and medium size businesses lose an average of $84,000 for every hour of system wide downtime. – International Data Corp.
• Only 35% of small and medium size businesses have a comprehensive disaster recovery plan in place. – Gartner Group
A CULTURE OF EXCELLENCE
A Real Disaster Example
Night After
Two Weeks Later
Two Years Later
A CULTURE OF EXCELLENCE
TSG Facility at Equinix
Physical Structure
•Hardened facility built to withstand most disasters
•Facility designated as National Critical Infrastructure
Power
•Highly available and robust Power infrastructure
•AC power delivery via redundant UPS systems with generator back-up
•48 hours worth of generator fuel and contracts with multiple fuel providers
Cooling
•Robust and Redundant cooling
•13,652 BTUH per cabinet capacity
Multilevel Security
•On-site manned security 24x365
•Zoned Security with four biometric checkpoints and man traps prior to gaining access to any cabinets, racks or cages
•Kinetic locks on private cabinets
•Highly secure audited environment
A CULTURE OF EXCELLENCE
TSG Facility at Equinix
Data Connectivity
• Redundant multi-carrier shared internet circuits
• Carrier neutral facility for private internet or wan circuits
• Recognized as one of the largest Internet exchange points in the world
Fire Detection and Suppression
• sensory detection mechanisms (sniffers)
• Multi-zone dry pipe systems
Flood Control
• Moisture Detections Systems
• Dedicated pump rooms and drainage/evacuation systems
Worldwide Presence
• 87 data centers in 11 countries
• 90% of worlds internet traffic flows through the facility
A CULTURE OF EXCELLENCE
Data Protection Services
SERVER AND
PERIPHERAL
• Backup Server Monitoring & Management
• Backup Peripheral Monitoring & Management
APPLICATION
AND BACKUP
SCHEMA
• Backup Software Monitoring & Management
• Backup Job Monitoring, Management & Restoration Testing
REAL-TIME
OFFSITE
REPLICATION
• Secure Over-the-Wire Backup Replication & Data Archival
Cost Effective
• No Capital Purchase Requirements
• No Annual Maintenance Fees on Software or Equipment
• No Technology Refresh Requirements
• Minimal Internal Resources Required to Maintain and Operate
A CULTURE OF EXCELLENCE
Over the Wire Data Replication
ONSITE
RETENTION
OFFSITE
RETENTION AND
ARCHIVAL
NO MORE
TAPES
30-Day Storage Retention On Client Premise and at TSG’s
Hardened Datacenter
One Year of Data Retention Maintained at TSG’s Hardened
DatacenterAdditional Annual Archiving Services Catered to Client’s Retention Policies
Eliminate Requirement for Costly and Cumbersome On-Site and
Off-Site Storage of Tape or Media for Backups and Archives
A CULTURE OF EXCELLENCE
Data Protection Technology
A CULTURE OF EXCELLENCE
Data Protection
OVER THE WIRE REAL TIME REPLICATION
DE-DUPLICATION TECHNOLOGY
30-70:1 COMPRESSION RATIO ON SUBSEQUENT BACKUPS
BLOCK LEVEL BACKUPS AND DATA REPLICATION
CONTINUOUS OFF SITE STORAGE OF DATA
FAST & SECURE REPLICATION AND RESTORATION
DATA INTEGRITY AND RESTORATION VERIFICATION
A CULTURE OF EXCELLENCE
DISASTER RECOVERY
• For Small and Medium Enterprises
A CULTURE OF EXCELLENCE
Pre-Requisites for TSG’s DR Services
• Clients must Subscribe to TSG’s Data Protection Services to
Ensure TSG has Immediate Access to Restore Client Systems and
Data in our Recovery Facility.
• Clients must have Virtualized IT Systems in Order to Ensure Rapid
Recovery within our facility and Leverage our Virtualized Disaster
Recovery Infrastructure.
• Key Client Stakeholders must be Involved in Defining Criticality of
Systems, Applications, and Services.
• It is Recommended that a Business Continuity Assessment be
Performed in Tandem or Prior to Finalization of IT Disaster
Recovery Plan.
A CULTURE OF EXCELLENCE
What is the definition of a disaster
A CULTURE OF EXCELLENCE
The Disaster Spectrum
Extinction Level Event OUT OF SCOPE
Global Thermonuclear War (Too Big)
______________________________________________________
9/11
Flood, Hurricane, Tornado, Blackout
Building Fire
Facilities Issues DR Target
Core Switch, Router or Carrier Failure
Critical Application Outage
______________________________________________________
Non-critical Server Outage
Access layer switch down Typical Emergencies
CEO drops iPhone in toilet
User spills coffee in keyboard
A CULTURE OF EXCELLENCE
TSG Disaster Recovery Planning ServicesPhase I consists of a Detailed IT Disaster Recovery (DR) Planning and Assessment Effort to
Determine Individual System Availability Requirements and Recovery Time and Point Objectives
(RTO & RPO).
RTO and RPO must be Balanced against Financial and Risk Requirements
A CULTURE OF EXCELLENCE
The RPO Organizational Spectrum
Recovery Point Objective
Days Hours Minutes Seconds
Associations & Non-Profits
Professional Services
Firms
Financial Institutions Non-
Reproducible Data
Transactions or Data Change per Second
Retail
Online Transaction
based Vendors
Should be based on Financial and Risk Impact
Size Does Matter
A CULTURE OF EXCELLENCE
Data Protection Services
ASSESSMENT & PLAN
DEVELOPMENT
• Define and Document Criticality of all Systems, Applications, and Services
• Develop RTO and RPO Requirements for each System
• Define all Dependant Systems for each Application and Service
DOCUMENT & TESTING
• Develop detailed IT DR Playbook to Define all Processes and Steps required to move into Failover Mode and to Return to a Normal State of Operation
• Initial Non-Intrusive Failover Testing for all Critical Systems
ONGOING
SERVICES
• Semi-Annual Non-Intrusive Testing of all Disaster Recovery Services
• Semi-Annual Updates to DR Playbook
Cost Effective
• No Capital Purchase Requirements
• No Costly Dedicated Disaster Recovery Facilities
• No Technology Refresh Requirements for Equipment
• Minimal Internal Resources Required to Maintain and Operate
A CULTURE OF EXCELLENCE
Questions&
Open Discussion