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Measuring financial inclusion explaining the variation in the use of financial services in Anand City
PERSONAL INFORMATION
Age
18-25
26-33
34-41
42-48
49-55
Above 55
TOTAL
Literacy Level
School Drop out
SSC
HSC
Graduate
Post Graduate
Others
TOTAL
Occupation
Agriculture
Business
Private Job
Unemployed
service
Retired
TOTAL
Income
Less than 2 Lakhs
2 to 5 lakhs
5 to 7 lakhs
Above 7 Lakhs
TOTAL
SPECIFIC INFORMATION
Do you have a bank acount?
Yes
No
TOTAL
Reason for not having a bank account.
No point benefit to receive in cash
No point benefit to receive in cash
No point benefit to receive in cash
No point benefit to receive in cash
No point benefit to receive in cash
No point benefit to receive in cash
No point benefit to receive in cash
TOTAL
If Yes,reason for opening the account
For saving money
For receive payments
To request a loan
For receiving remmitance
Other
TOTAL
Which type of bank account do you have?
Saving Bank Account
Current Account
Recurring Deposit Acount
Fixed Deposit Account
Other
TOTAL
Are you using any form of financial services or products?
Yes
No
TOTAL
What kind of financial services or products you use?
Banking Facility
Loan Facility
Insurance
ATM
Mobile Banking
Net Banking
TOTAL
Have you or your family ever borrowed or take a loan from a Bank?
Yes
No
TOTAL
If Yes,What are the Reasons for borrowing?
Agriculture purpose
Education purpose
Marriage purpose
Home purpose
Vehicle purpose
Other(Business Purpose)
TOTAL
If loan was available what difficulties have you faced in the process?
Documentation
Loan sanctioning
Time consuming
Interest rate
consulting services
others
TOTAL
From which sources you get to know about financial services?
Newspaper
TV advertisements
Hoarding
Friends/Relatives
Bank
financial advisor/consultant
Others(Internet)
TOTAL
Which is the most easily accessible financial service?
Banking Facility
Loan Facility
Insurance
ATM
Mobile Banking
Net Banking
TOTAL
In the last 2 years have you been refused any of the above financial services?
Yes
No
TOTAL
If Yes,what is the reason for rejecting that financial service?
lower security
Don't have money
Fear of security
Lack of proper services
Not necessary
Don't have time
TOTAL
What are the financial services yet not available in your city?
Wealth management services
Demat account
KCCs
Other
TOTAL
What is the level of satisfaction after using any of the this financial services?
Particular
Insurance
ATM
Net Banking
Banking Facility
Loan facility
Mobile Banking
Do you thinking that Government,Local Bodies or Banks need to improve a lot in providing financial services?
Yes
No
TOTAL
If yes,Give Any suggestion.
Loan should be given on the basis of business
Should provide proper and fast srvices
Bank make loan procedure faster
Government should decrease the rate of interest on loan
Government and bank should try to open more branches in rural area
Bank should decrease the waiting period for customer
Bank should appoint more customer representatives
Government should provide more financial services in rural area
Provide higher security
Government should increase financial literacy
Bank should increase the rate interest on FD and Saving Bank Account
TOTAL0123456789
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Axi
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Axis Title
Chart Title
Measuring financial inclusion explaining the variation in the use of financial services in Anand City
Respondend %
74 37
36 18
44 22
20 10
18 9
8 4
200 100
Respondend %
16 8
10 5
33 16.5
65 32.5
73 36.5
3 1.5
200 100
Respondend %
33 16.5
27 13.5
59 29.5
42 21
34 17
5 2.5
200 100
Respondend %
95 47.5
69 34.5
23 11.5
13 6.5
200 100
Respondend %
192 96
8 4
200 100
Respondend %
0 0
3 37.5
1 12.5
3 37.5
1 12.5
0 0
0 0
8 100
Respondend %
184 73.02
43 17.06
25 9.92
0 0.00
0 0.00
252 100.00
Respondend %
151 59.68
9 3.56
27 10.67
66 26.09
0 0.00
253 100.00
Respondend %
185 96.35
7 3.65
192 100.00
Respondend %
60 11.47
110 21.03
128 24.47
150 28.68
42 8.03
33 6.31
523 100.00
Respondend %
128 69.19
57 30.81
185 100.00
Respondend %
18 14.06
9 7.03
2 1.56
34 26.56
57 44.53
8 6.25
128 100.00
Respondend %
77 50
33 21.43
13 8.44
29 18.83
2 1.30
0 0
154 100
Respondend %
27 12.05
16 7.14
4 1.79
36 16.07
127 56.70
13 5.80
1 0.45
224 100.00
Respondend %
9 4.86
3 1.62
28 15.14
138 74.59
4 2.16
3 1.62
185 100.00
Respondend %
32 16
168 84
200 100
Respondend %
5 15.63
7 21.88
4 12.50
1 3.13
9 28.13
6 18.75
32 100.00
Respondend %
120 64.86
55 29.73
10 5.41
0 0.00
185 100.00
Respondend
Highly satisfied Satisfied Moderate Dissatisfied
81 37 10 0
101 36 11 2
18 8 6 2
29 24 6 1
9 48 30 21
18 19 4 1
Do you thinking that Government,Local Bodies or Banks need to improve a lot in providing financial services?
44 22.80
149 77.20
193 100.00
Respondend %
1 2.27
6 13.64
10 22.73
9 20.45
4 9.09
2 4.55
2 4.55
1 2.27
5 11.36
1 2.27
3 6.82
44 100.00
Go
vern
me
nt
sho
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…
Ban
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Highly Dissatisfied TOTAL
0 128
0 150
0 34
0 60
1 109
0 42
523
Particular Highly satisfied Satisfied
Insurance 81 37
ATM 101 36
Net Banking 18 8
Banking Facility 29 24
Loan facility 9 48
Mobile Banking 18 19
Moderate Dissatisfied Highly
Dissatisfied
TOTAL
10 0 0 128
11 2 0 150
6 2 0 34
6 1 0 60
30 21 1 109
4 1 0 42
523
