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Data Appliance for ArcGIS User Guide for Windows
Revision 6.0
September 2017
WWW.ARXYS.COM
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COPYRIGHT
No part of this manual may be reproduced, stored in a retrieval system, or transmitted, in any
form or by any means, electronic, mechanical, recording, or otherwise, in whole or part, without
prior written consent from Arxys.
All rights reserved. Copyright © 2016 Arxys.
TRADEMARKS
All trademarks and copyrights stated, mentioned, referenced or omitted are the property of their
respective owners.
DISCLAIMER
Arxys reserves the right to periodically revise this manual without prior notice. Product features
and specifications described are subject to change without notice.
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REVISION HISTORY
Revision Date Description of Change
1.0.0 May, 2011 • Initial Release
1.0.1 June, 2011 • Change in administrator password policy
1.1 August, 2011 • Updates, added international warranty
1.2 October, 2011 • Power Specifications
1.3 December, 2011 • Boot up process, No Internet Activation
2.0 October, 2013 • Windows Storage Server 2012
3.0 September, 2014 • 3ware to LSI card upgrade
4.0 November, 2015 • Upgraded 36 Bay Chassis
5.0 October, 2016 • IPMI Remote Access
6.0 September, 2017 • Rebranded with Arxys name, formerly Cutting Edge
Networked Storage
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TABLE OF CONTENTS
Table of Contents ................................................................................................................... 4
Support for the Data Appliance for ArcGIS ................................................................................ 6
ESRI SUPPORT ............................................................................................................................................. 6
ARXYS SUPPORT .......................................................................................................................................... 6
Data Appliance for ArcGIS Use Restrictions ............................................................................... 6
Data Appliance for ArcGIS Summary ........................................................................................ 7
ESRI DATA APPLIANCE FOR ARCGIS COMPONENTS ....................................................................................... 7
GETTING STARTED ....................................................................................................................................... 7
Installing the Data Appliance for ArcGIS ................................................................................... 7
BOX CONTENTS............................................................................................................................................ 8
INSTALLATION PLANNING ............................................................................................................................. 8
UNPACKAGING THE DATA APPLIANCE FOR ARCGIS ........................................................................................ 8
RACKMOUNT CHASSIS INSTALLATION ............................................................................................................ 9
1U DATA APPLIANCE FOR ARCGIS RACKMOUNT INSTALLATION INSTRUCTIONS ........................................... 10
4U DATA APPLIANCE FOR ARCGIS RACKMOUNT INSTALLATION INSTRUCTIONS ........................................... 12
Data Set installation (4U Only) ............................................................................................... 16
Powering on the Data Appliance for ArcGIS ............................................................................ 18
POWERING ON THE 1U DATA APPLIANCE FOR ARCGIS................................................................................ 18
POWERING ON THE 4U DATA APPLIANCE FOR ARCGIS................................................................................ 18
Data Appliance for ArcGIS First Boot ...................................................................................... 18
CONFIGURING NETWORK SETTINGS ............................................................................................................ 22
Verify Data Collection ............................................................................................................ 24
Activating Windows without Internet Access ........................................................................... 26
Data Appliance for ArcGIS Reference ..................................................................................... 29
1U DATA APPLIANCE FOR ARCGIS ............................................................................................................. 29
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4U DATA APPLIANCE FOR ARCGIS ............................................................................................................. 30
Data Appliance for ArcGIS Maintenance .................................................................................. 32
Data Appliance for ArcGIS Field Replaceable Units .................................................................. 32
HARD DRIVE FRU REPLACEMENT INSTRUCTIONS ........................................................................................ 33
POWER SUPPLY MODULE FRU REPLACEMENT INSTRUCTIONS ....................................................................... 34
Configuring IPMI Remote Access ........................................................................................... 36
CONFIGURING IPMI SETTINGS IN THE BIOS .............................................................................................. 37
REMOTELY ACCESSING THE SERVER ............................................................................................................. 40
Appendix A ........................................................................................................................... 42
DATA APPLIANCE FOR ARCGIS ENVIROMENTAL INFORMATION .................................................................... 42
Appendix B ........................................................................................................................... 43
UNITED STATES WARRANTY DEFINITION AND SUPPORT PLAN ..................................................................... 43
Appendix C ........................................................................................................................... 45
INTERNATIONAL WARRANTY DEFINITION AND SUPPORT PLAN ..................................................................... 45
Appendix D ........................................................................................................................... 47
BASIC PROVISIONS OF ALL ARXYS WARRANTY PROGRAMS .......................................................................... 47
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SUPPORT FOR THE DATA APPLIANCE FOR ARCGIS
Support for Data Appliance for ArcGIS will be provided by both Esri and Arxys technical support
teams.
ESRI SUPPORT
For questions regarding the configuration and setup of ArcGIS services and usage, contact the following:
United States users—Support will be provided by Esri Technical Support. Please use the following
contact options:
Phone: 1-888-377-4575 Fax: 1-909-792-0960
E-mail: [email protected] Hours: Monday–Friday, 5:00 a.m.–5:00 p.m. Pacific time (excluding Esri holidays)
International users—Support will be provided by your local Esri distributor.
ARXYS SUPPORT
For questions and support regarding the Data Appliance for ArcGIS hardware, please contact
Arxys using the following options:
Phone: 1-800-257-1666
E-mail: [email protected]
Web page: http://www.arxys.com/company/support
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. (Pacific time)
DATA APPLIANCE FOR ARCGIS USE RESTRICTIONS
The Data Appliance for ArcGIS is a specialized Network Attached Storage device and should not
be administered as just another file server. Arxys manufactures the Data Appliance for ArcGIS for
the exclusive use with Esri ArcGIS for Server. The Data Appliance for ArcGIS is designed to be a
read-only device. Except for specific updates provided by Esri the Data Appliance for ArcGIS
should never be written to or used as an additional storage device. The Data Appliance for
ArcGIS ships with an embedded version of Microsoft® Windows Storage Server 2012 R2. This
license precludes the installation of additional software or adding additional roles to the appliance
to those that have been preloaded at the factory.
• The Data Appliance for ArcGIS can only be used to support ArcGIS for Server
(Standard or Advanced) 10.1-10.3 deployments at version 6.1 or newer.
• The Data Appliance for ArcGIS cannot be used in any other role other than that
of a NAS supporting an ArcGIS for Server environment
• The end user is not authorized to install additional software on the Data
Appliance for ArcGIS. This includes system utilities (anti-virus software, remote
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management, etc.) server applications (web server, ftp, directory services) or
backup software. Contact Arxys if any changes to the software must be made in
order to meet facility IT requirements. Arxys will address inquiries on a case by
case basis.
The violation of any of the above restrictions will require the user to return the system to the
factory default configuration before troubleshooting and warranty services can be processed.
DATA APPLIANCE FOR ARCGIS SUMMARY
The Esri Data Appliance for ArcGIS is designed to be utilized exclusively with ArcGIS for Server
(Standard or Advanced) for publishing map, elevation, and geocode services locally as well as on
the Internet.
ESRI DATA APPLIANCE FOR ARCGIS COMPONENTS
Esri Data Appliance for ArcGIS:
• Arxys WSS-NAS
• Microsoft Windows Storage Server 2012 R2 Operating System
• Esri Data Collections (as purchased)
GETTING STARTED
In order to deploy the Data Appliance for ArcGIS the following basic steps are required.
Additional details can be found later in this document.
1. Hardware Installation – Install the Data Appliance for ArcGIS into a computer
equipment rack.
2. Network Configuration – Configure the Data Appliance for ArcGIS on your Local
Area Network (LAN). Connect the Data Appliance for ArcGIS to a network that is
accessible to the server running ArcGIS for Server.
INSTALLING THE DATA APPLIANCE FOR ARCGIS
The Data Appliance for ArcGIS ships from the factory fully configured and preloaded with Esri
data. Prior to utilizing the Esri software to setup and use services the Data Appliance for ArcGIS
must be installed. Part of the installation process is the configuration of basic networking and
Windows Storage Server 2012 R2 configuration. The manual assumes that the user is familiar
with the steps required to use and configure Windows networking. If at any point you encounter
difficulties, please contact Arxys technical support by calling 800-257-1666 or via email
The system administrator password is configured by the end user during the first boot setup procedure.
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BOX CONTENTS
The Data Appliance for ArcGIS should include the following items within the shipping box.
• Data Appliance for ArcGIS (1U 4 bay or 4U 36 bay)
• License Key (Certificate of Authenticity COA)
• Data Appliance for ArcGIS User Guide for Windows (this document)
• Data Appliance for ArcGIS Quick Installation Guide
• Data Appliance for ArcGIS Quick Reference
• Data Appliance for ArcGIS Warranty Documentation
• Two 110V AC power cords
• One front bezel (black) w/ keys.
• One set of adjustable sliding rails w/ mounting kit
If you find that you are missing any of the above items, please contact Arxys directly at
INSTALLATION PLANNING
The proper installation of the Data Appliance for ArcGIS will require the following hardware and
resources:
• Keyboard and mouse (USB only)
• Display monitor capable of 1024x768 resolution minimum with a Standard VGA
connector
• Two 110V AC power ports
• Gigabit Ethernet connectivity
• Network IP address
• Available space in a computer equipment rack 1U or 4U depending on the Data
Appliance for ArcGIS configuration purchased.
UNPACKAGING THE DATA APPLIANCE FOR ARCGIS
The Data Appliance for ArcGIS should be carefully removed from its shipping box. Inspect the
Data Appliance for ArcGIS and make sure that it was not damaged during shipping and transport.
The 1U Data Appliance for ArcGIS weighs 40lbs (with no hard drives loaded) it is still
recommended that two people handle the appliance. The 4U Data Appliance for ArcGIS weighs
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approximately 80lbs (with no hard drives loaded). Two people will be required to safely remove
the appliance from the shipping box.
The Data Appliance for ArcGIS box includes removable front bezel for the server. Included in the
box are the adjustable sliding rails to mount your Data Appliance for ArcGIS server into a
standard computer equipment rack. The mounting kit is located within the smaller box that is
packed on top of the appliance.
RACKMOUNT CHASSIS INSTALLATION
You should install the largest and heaviest items on the bottom of your rackmount rack. Aside
from UPS systems the 4U Data Appliance for ArcGIS will be one of the heavier systems in your
cabinet.
• Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the
full weight of the rack resting on them.
• In single rack installation, stabilizers should be attached to the rack. In multiple rack
installations, the racks should be coupled together.
• Always make sure the rack is stable before extending a component from the rack.
• You should extend only one component at a time - extending two or more simultaneously may
cause the rack to become unstable.
• Determine the placement of each component in the rack before you install the rails.
• Use a regulating uninterruptible power supply (UPS) to protect the server from power surges,
voltage spikes and to keep your system operating in case of a power failure.
• Allow any hot plug drives and power supply modules to cool before touching them.
• Always keep the rack's front door and all panels and components on the servers closed when
not servicing to maintain proper cooling.
• Equipment should be mounted into a rack so that the amount of airflow required for safe
operation is not compromised.
• Consideration should be given to the connection of the equipment to the power supply circuitry
and the effect that any possible overloading of circuits might have on overcurrent protection and
power supply wiring. Appropriate consideration of equipment nameplate ratings should be used
when addressing this concern.
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1U DATA APPLIANCE FOR ARCGIS RACKMOUNT INSTALLATION INSTRUCTIONS
This section provides information on installing the Esri Data Appliance for ArcGIS chassis into a
rack cabinet. There are a variety of rack cabinets on the market, which may mean the assembly
procedures will differ slightly. You should also refer to the installation instructions that came with
the rack cabinet you are using.
NOTE: This rail will fit a rack between 26" and 33.5" deep. The inner rails come pre-installed on
the 1U configuration of the Data Appliance for ArcGIS.
RACKMOUNT KIT SCREWS
The accessory box includes all the screws needed to install the chassis in a rack. This section lists
and describes the most common screws used. The chassis may not require all the parts listed.
Item Qty Description
1 4 M4 x 4mm (0.157) Flat Head Screw
2 22 M4 x 4mm (0.157) Round Head Screw
3 8 M5 x 12mm (0.472) Flat Head Screw
4 8 Washer for M5 Flat Head Screw
Figure 1
IDENTIFYING THE SECTIONS OF THE RACK RAILS
Figure 2
There are two rack rail assemblies in the rack mounting kit. Each assembly consists of two
sections: an inner fixed chassis rail that secures directly to the server chassis and an outer fixed
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rack rail that secures directly to the rack itself (Figure 2). Two pairs of short brackets to be used
on the front side of the outer rails are also included.
INSTALLING THE OUTER RAILS TO THE RACK
Figure 3
1. Attach the longer section of the outer rail to the outside of the shorter section of the outer
rail. You must align the pins with the slides. Both ends of the outer rail must face the same
direction in order to be secured to the rack (Figure 3).
Figure 4
2. Adjust both sections of the outer rail to the proper length so that the rail fits snugly within
the rack (Figure 3).
3. Secure the longer section of the outer rail to the front side of the rack with two M5 screws
and the shorter section to the rear side of the rack with two M5 screws (Figure 4).
4. Repeat steps 2-3 for the remaining outer rail.
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INSTALLING THE CHASSIS IN THE RACK
Figure 5
1. Confirm that chassis includes the inner rails (A) and rail extensions (B). Also, confirm that the
outer rails (C) are installed on the rack (Figure 5).
2. Line chassis rails (A and B) with the front of the rack rails (C) (Figure 5).
3. Slide the chassis rails into the rack rails, keeping the pressure even on both sides (you may
have to depress the locking tabs when inserting). When the appliance has been pushed
completely into the rack, you should hear the locking tabs "click" into the locked position.
4. Insert and tighten the thumbscrews that hold the front of the appliance to the rack.
4U DATA APPLIANCE FOR ARCGIS RACKMOUNT INSTALLATION INSTRUCTIONS
This section provides information on installing the Esri Data Appliance for ArcGIS chassis into a
rack cabinet. There are a variety of rack cabinets on the market, which may mean the assembly
procedures will differ slightly. You should also refer to the installation instructions that came with
the rack cabinet you are using.
NOTE: This rail will fit a rack between 26.5" and 36.4" deep.
RACKMOUNT KIT SCREWS
The accessory box includes all the screws needed to install the chassis in a rack. This section lists
and describes the most common screws used. The chassis may not require all the parts listed.
Item Qty Description
1 4 M4 x 4mm (0.157) Flat Head Screw
2 22 M4 x 4mm (0.157) Round Head Screw
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3 8 M5 x 12mm (0.472) Flat Head Screw
4 8 Washer for M5 Flat Head Screw
Figure 6
IDENTIFYING THE SECTIONS OF THE RACK RAILS
Figure 7
The chassis package includes two rail assemblies in the rack mounting kit. Each assembly
consists of three sections: An inner chassis rail which secures directly to the chassis, an outer rail
that secures to the rack, and a middle rail which extends from the outer rail. These assemblies
are specifically designed for the left and right side of the chassis. (Figure 7).
LOCKING TABS
Each inner rail has a locking tab. This tab locks the chassis into place when installed and pushed
fully into the rack. These tabs also lock the chassis in place when fully extended from the rack.
This prevents the server from coming completely out of the rack when the chassis is pulled out
for servicing.
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RELEASING THE INNER RAIL FROM THE OUTER RAIL
Figure 8
1. Identify the left and right outer rail assemblies as described above.
2. Pull the inner rail out of the outer rail until it is fully extended as illustrated above.
3. Press the locking tab down to release the inner rail.
4. Pull the inner rail all the way out.
5. Repeat steps 2 – 4 for the second outer rail.
INSTALLING THE INNER RAILS ON THE CHASSIS
Figure 9
Figure 10
1. Confirm that the left and right inner rails have been correctly identified.
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2. Place the inner rail firmly against the side of the chassis, aligning the hooks on the side
of the chassis with the holes in the inner rail.
3. Slide the inner rail forward toward the front of the chassis until the rail clicks into the
locked position, which secures the inner rail to the chassis.
4. Secure the inner rail to the chassis with the screws provided.
5. Repeat steps 2 – 4 above for the other inner rail.
INSTALLING THE OUTER RAILS ON THE RACK
Figure 11
1. Press upward on the locking tab at the rear end of the middle rail.
2. Push the middle rail back into the outer rail.
3. Hang the hooks of the front of the outer rail onto the slots on the front of the rack. If
necessary, use screws to secure the outer rails to the rack, as illustrated above.
4. Pull out the rear of the outer rail, adjusting the length until it fits within the posts of the
rack.
5. Hang the hooks of the rear portion of the outer rail onto the slots on the rear of the rack.
If necessary, use screws to secure the rear of the outer rail to the rear of the rack.
6. Repeat steps 1 – 5 for the remaining outer rail.
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INSTALLING THE CHASSIS IN THE RACK
Figure 12
1. Confirm that the inner rails are properly installed on the chassis.
2. Confirm that the outer rails are correctly installed on the rack.
3. Pull the middle rail out from the front of the outer rail and make sure that the ball-
bearing shuttle is at the front locking position of the middle rail.
4. Align the chassis inner rails with the front of the middle rails.
5. Slide the inner rails on the chassis into the middle rails, keeping the pressure even on
both sides, until the locking tab of the inner rail clicks into the front of the middle rail,
locking the chassis into the fully extended position.
6. Depress the locking tabs of both sides at the same time and push the chassis all the way
into the rear of the rack.
7. If necessary for security purposes, use screws to secure the chassis handles to the front
of the rack.
DATA SET INSTALLATION (4U ONLY)
Data Appliance for ArcGIS in a 4U configuration is shipped without the data collection hard drives
installed in the system chassis to reduce the overall weight of the chassis during installation.
Before powering on the Data Appliance for ArcGIS, the data collection hard drives need to be
installed into the chassis.
Before proceeding, ensure that the data collection hard drives are labeled with the same serial
number listed on the Data Appliance for ArcGIS which is located on the front right corner of the
chassis. Each data collection hard drive is labeled according to the collection which it belongs to,
as well as the number of drives contained in each data collection. The data collections should be
installed in alphabetical succession (i.e., Collection A, Collection B, Collection C, etc.). The
installation process will vary according to which data collections were purchased. Each data
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collection is composed of a varying number of hard drives. The hard drives for each collection
should then be installed sequentially (ex., Disk 1 of 2, Disk 2 of 2).
For example, Data Appliance for ArcGIS World Standard option is composed of data collections B,
C, and D. Collection B features 2 hard drives, C features 11 hard drives, and D features 8 hard
drives. Collection B is installed first into the Data Appliance for ArcGIS beginning with the bottom
left-most hard drive slot. Disk 1 of Collection B is inserted, while Disk 2 of Collection B is inserted
above Disk 1. Then Disk 1 of Collection C can be inserted directly above Disk 2 of Collection B
and so forth until all of Collection C is installed. Disk 1 of Collection D can then be inserted
directly above Disk 11 of Collection C and so forth until all of Collection D is installed.
Install all of the data collections purchased, making sure that all drives from the data collections
are installed in the Data Appliance for ArcGIS. If you find that a drive is missing, immediately
stop the installation procedure and contact Arxys technical support.
Figure 13
The Data Appliance for ArcGIS chassis features a label listing the arrangement of its hard disk
drive slots (Figure 13). This label ONLY provides a general pattern for the sequential installation
of the hard drives (beginning bottom to top, and then moving left to right) These labels can also
be used in the troubleshooting process to identify the location of a faulty drive.
Figure 14
1. Insert the hard drive and tray into the chassis. Make sure to press the drive carrier
handle closed until it clicks in place (Figure 14).
2. Repeat step one for all the drives shipped with Data Appliance for ArcGIS.
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POWERING ON THE DATA APPLIANCE FOR ARCGIS
Powering on the Data Appliance for ArcGIS requires the push of the power button. The power
button on all configurations of the Data Appliance for ArcGIS can be accessed from the front of
the computer equipment rack.
POWERING ON THE 1U DATA APPLIANCE FOR ARCGIS
Figure 15
The 1U Data Appliance for ArcGIS power button is located on the top right of the chassis.
Remove the front bezel if installed. (Figure 15)
POWERING ON THE 4U DATA APPLIANCE FOR ARCGIS
Figure 16
On the 4U Data Appliance for ArcGIS the power button is located on the bottom left of the
chassis. Remove the front bezel if installed. (Figure 16)
DATA APPLIANCE FOR ARCGIS FIRST BOOT
The Data Appliance for ArcGIS is configured with Microsoft’s Windows Storage Server 2012 R2
operating system. Windows Storage Server 2012 R2 resembles Windows Server 2012 R2 in
appearance and operation; however, Windows Storage Server 2012 R2 licensing restricts the use
of the Data Appliance for ArcGIS as a general use server. Windows Storage Server 2012 R2 is
also specifically tuned to perform the required functions of a Data Appliance for ArcGIS. No
additional software may be loaded and no other server roles can be hosted on the Data
Appliance for ArcGIS. Doing so will void the warranty on the Data Appliance for ArcGIS.
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Figure 17
When the Data Appliance for ArcGIS is first powered the Microsoft® Windows Storage Server
2012 R2 will begin booting (Figure 17). Please do not interrupt or power off the Data Appliance
for ArcGIS during this process. The Data Appliance for ArcGIS may automatically reboot as the
final configuration is applied to the system.
After the system reboots the Windows Storage Server 2012 R2 operating system will load. Follow
the onscreen instructions to continue.
Figure 18
1. Select the appropriate Country or Region, App Language, and Keyboard Layout. Click on
the “next” button to continue. Figure 18.
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Figure 19
2. Enter the product key that is on the Microsoft COA label attached to the system. The
COA label is attached on the top front left corner of the system. Click on the “next”
button to continue. (Figure 19)
Figure 20
3. Review and accept the Microsoft Windows Storage Server 2012 license agreement.
(Figure 20)
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Figure 21
4. Set the administrator account password. Do not lose this password. This password will be
needed to log into the system in order to continue the configuration of the server. Type
in the password twice as indicated on the screen and click on the “finish” button to
continue. (Figure 21)
Figure 22
5. The log in screen will be presented. Press CTRL+ALT+DELETE to continue. (Figure 22)
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Figure 23
6. Click on the account named “Administrator.” (Figure 23). Enter the Administrator account
password that was set in step 4. The system will load the Windows desktop
CONFIGURING NETWORK SETTINGS
Your network administrator should be able to provide you with the information required to
configure the network on the Data Appliance for ArcGIS. Generally, the information required is:
IP address, subnet mask, gateway, and DNS server. Some networks run the DHCP protocol which
will assign all of the above settings automatically. It is recommended that the Data Appliance for
ArcGIS be configured with a static IP address.
1. Log in to the Data Appliance for ArcGIS as “administrator” (using the password that was
configured during first boot)
Figure 24
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2. The system will load the Server Manager Dashboard. Select the Local Server from the
menu on the right-hand side. (Figure 24)
Figure 25
3. Locate the Ethernet connection links. Click on the link to the first Ethernet connection.
The network connections list will be displayed. (Figure 25)
Figure 26
4. All the network connections available on the Data Appliance for ArcGIS will be displayed.
Right click on “Ethernet” and click on “Properties” (Figure 26)
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Figure 27
5. From the Ethernet Properties window double click on the “Internet Protocol Version 4
(TCP/IPv4)” entry (Figure 27)
Figure 28
6. Enter the network information that was given to you by your network administrator in
the appropriate sections. Click OK when you are done. (Figure 28)
7. The Data Appliance for ArcGIS network setup is now complete.
VERIFY DATA COLLECTION
Before utilizing the data collection, the health of the RAID arrays must be verified. Data Appliance
for ArcGIS ships with the LSI MegaRAID Storage Manager utility pre-installed. This utility will be
used to verify the status of the datasets.
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1. Log in to the Data Appliance for ArcGIS as “administrator” (using the password that was
configured during first boot)
Figure 29
2. From the desktop or start menu locate the MegaRAID Storage Manager shortcut. (Figure
29)
Figure 30
3. Double–click the shortcut to start the utility. Allow the utility to auto discover the data
appliance. Click on the IP hyper link. (Figure 30)
Figure 31
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4. Log in to the Utility “administrator” (using the password that was configured during first
boot). Allow the utility to load. (Figure 31)
Figure 32
5. The Properties information is located in the top right corner. The status should display
“Optimal.” If the status is displays anything other than “Optimal” immediately stop and
contact Arxys technical support. (Figure 32)
6. Background operations are also displayed on the right-hand side. If “Check Consistency”
or “Initializing” the data sets can be used. Check consistency procedures run on
schedules to preemptively correct any errors.
7. After verifying the data set, exit the utility.
ACTIVATING WINDOWS WITHOUT INTERNET ACCESS
In the event that Internet access is not possible the Windows Activation procedure can be
completed via the use of the Microsoft Windows Activation telephone hotline.
1. Log into the system as a member of the administrative group.
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Figure 33
2. From the Start Screen, Type ‘slui 4’ click on the icon to run the wizard. (Figure 33)
Figure 34
3. Select the nearest location from the drop-down menu and click “Next” (Figure 34)
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Figure 35
4. Call the phone number displayed and follow the promptings. You will have to provide the
“Installation ID” and will receive a “Confirmation ID” (Figure 35)
Figure 36
5. Click “Next” and follow the onscreen instructions to continue and complete the activation
process. (Figure 36)
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DATA APPLIANCE FOR ARCGIS REFERENCE
1U DATA APPLIANCE FOR ARCGIS
FRONT VIEW – 1U DATA APPLIANCE FOR ARCGIS
Figure 37
FRONT PANEL LEDS
Reset: The reset button is used to manually reboot the
Data Appliance for ArcGIS.
Power: The main power switch is used to apply or
remove power from the power supply to the Data
Appliance for ArcGIS.
Universal Information LED: The Universal Information
LED is used to indicate fan failure, power failure,
overheat condition, or to identify the unit within a large
rack installation. See the table below for descriptions of
the LED states.
UID: The UID button is used to turn on or off the blue
light function of the U-LED. Once the blue light is
activated, the Data Appliance for ArcGIS can be easily
located in very large racks and server banks.
NIC1: Indicates network activity on Gigabit Ethernet
LAN1 when flashing.
NIC2: Indicates network activity on Gigabit Ethernet
LAN2 when flashing.
Power: Indicates power is being supplied to the system's
power supply units. This LED should normally be
illuminated when the system is operating.
HDD: Indicates SAS/SATA drive and/or DVD-ROM drive
activity when flashing.
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REAR VIEW – 1U DATA APPLIANCE FOR ARCGIS
Figure 38
4U DATA APPLIANCE FOR ARCGIS
FRONT VIEW – 4U DATA APPLIANCE FOR ARCGIS
Figure 39
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FRONT PANEL INDICATOR LEDS
Figure 40
Power: The main power switch is used to apply
or remove power from the power supply to the
Data Appliance for ArcGIS.
Overheat/Fan Fail: When this LED flashes, it indicates
a fan failure. When continuously on (not flashing) it
indicates an overheat condition, which may be caused
by the ambient room temperature being too warm.
This LED will remain flashing or on as long as the
overheat condition exists.
Reset: The reset button is used to manually
reboot the Data Appliance for ArcGIS.
NIC1: Indicates network activity on Gigabit Ethernet
LAN1 when flashing.
HDD: Indicates SAS/SATA drive and/or DVD-
ROM drive activity when flashing.
NIC2: Indicates network activity on Gigabit Ethernet
LAN2 when flashing.
Power Failure: When this LED flashes, it
indicates a failure in the power supply.
Power: Indicates power is being supplied to the
system's power supply units. This LED should normally
be illuminated when the system is operating.
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REAR VIEW – 4U DATA APPLIANCE FOR ARCGIS
Figure 41
*Optional 4x Gigabit Ethernet ports show, Standard configuration is 2x Gigabit Ethernet ports
DATA APPLIANCE FOR ARCGIS MAINTENANCE
Although the Data Appliance for ArcGIS requires minimal maintenance, basic maintenance will
increase the lifespan of the hardware. Like the majority of equipment installed in a computer
hardware rack, the Data Appliance for ArcGIS uses a front intake and rear exhaust cooling
design. It is very important that the airflow of the cooling system is not blocked or hindered in
any way. The most common way that a server’s cooling system is blocked is by the accumulation
of dust in the front air intake passages of the server. At regular intervals the dust should be
wiped from the front bezel. Additionally, using compressed air to blow out the dust that has
settled on the drives bays will assist in keeping the Data Appliance for ArcGIS’s cooling system
running at its highest efficiency.
Please note that there are NO SERVICEABLE PARTS inside the Data Appliance for ArcGIS. All
hardware inside the Data Appliance for ArcGIS can only be serviced by Arxys trained technicians.
Any warranted system that experiences a hardware failure in the field that is not a hot-swappable
component such as a power supply module or hard drive will be replaced by Arxys as per the
warranty attached to the system.
Any attempt to access the Data Appliance for ArcGIS internal components will void the warranty
on the Data Appliance for ArcGIS.
DATA APPLIANCE FOR ARCGIS FIELD REPLACEABLE UNITS
The Data Appliance for ArcGIS was designed with attention to reliability and therefore utilizes
redundant components that can be replaced while the system is operating. These components
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are referred to as Field Replaceable Units (FRUs) and are hot-swappable since they can be
removed and installed while the system is powered on.
The Data Appliance for ArcGIS utilizes two FRUs in both 1U and 4U configurations:
• Power Supply Modules
• Hard Drives
Both of these FRUs can be swapped in less than one minute by personnel that are familiar with
computer hardware. When replacing a failed FRU, make sure that a replacement FRU has been
received prior to removing the failed FRU. Removing a FRU for extended periods of time
compromises the airflow and cooling design of the Data Appliance for ArcGIS.
HARD DRIVE FRU REPLACEMENT INSTRUCTIONS
REMOVING HARD DRIVE CARRIERS
Depending on which configuration is being serviced use the above illustrations as guides. 1U on the left
and 4U on the right
Figure 42
1. Press the release button on the drive carrier. This extends the drive carrier handle
(Figure 42).
2. Use the handle to pull the drive carrier out of the chassis (Figure 42).
NOTE: Data Appliance for ArcGIS date set hard drives have RAID redundancy to ensure data
availability in case of a hard drives failure and support hot-plug capability. Replacement hard
drives with carriers will ship directly from Arxys. Do not remove any hard drives while the unit is
powered on without express instruction from a Arxys technical support engineer.
Page 34
INSTALLING HARD DRIVE CARRIERS
Depending on which configuration is being serviced use the above illustrations as guides. 1U on the left
and 4U on the right
Figure 43
3. Verify that the replacement FRU part number matches the FRU that is being replaced.
4. Insert the replacement drive tray into the chassis. Make sure to press the drive carrier
handle closed until it clicks in place (Figure 43).
POWER SUPPLY MODULE FRU REPLACEMENT INSTRUCTIONS
POWER SUPPLY FAILURE
If either of the two power supply modules fails, the other module will take the full load and allow
the system to continue operation without interruption.
Figure 44 Figure 45
In the 1U Data Appliance for ArcGIS, the Universal Information LED will flash red slowly and an
audible alarm will sound until the failed unit has been replaced (Figure 44).
In the 4U Data Appliance for ArcGIS the Power Failure LED on the control panel will flash and an
audible alarm will sound until the failed unit has been replaced (Figure 45).
Replacement power supply modules will ship directly from Arxys. The power supply units have a
hot-swap capability, meaning you can replace the failed unit without powering down the system.
Page 35
REMOVING A POWER SUPPLY MODULE
After identifying the failed power supply, remove the failed power supply. For the 1U Data
Appliance for ArcGIS see figure 37. For the 4U Data Appliance for ArcGIS see figure 39.
Figure 46
Figure 47
1. Unplug the AC power cord from the failed power supply module.
2. Depress the release tab on the power supply module.
3. Use the handle to pull it straight out with the rounded handle.
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INSTALLING A POWER SUPPLY MODULE
Replacement power supply modules will ship directly from Arxys.
After removing the failed power supply module, install the replacement power supply module. For
1U Data Appliance for ArcGIS see figure 48. For 4U Data Appliance for ArcGIS see figure 49.
Figure 48
Figure 49
1. Replace the failed hot-swap unit with another identical power supply unit.
2. Push the new power supply unit into the power bay until you hear a click.
3. Secure the locking tab on the unit.
4. Finish by plugging the AC power cord back into the unit.
CONFIGURING IPMI REMOTE ACCESS
Supermicro BMC Firmware is feature-rich and supports:
IPMI 2.0 based management
• BMC stack with a full IPMI 2.0 implementation
• Hardware health monitor
• Remote power control
Keyboard, Video & Mouse (KVM) Console Redirection with multi language support
HTML5 web Console Redirection
Page 37
Serial over LAN (SOL) Media Redirection
• Simultaneous floppy and CD/ DVD redirection
• Efficient USB 2.0-based CD/DVD redirection, with typical speed greater than 15xCD
• Support for USB key
CONFIGURING IPMI SETTINGS IN THE BIOS
1. Plug in a network cable into IPMI port on the server. It is the single network port above
the USB ports (see Figure 38 and/or Figure 41).
2. Power cycle the server (remove AC power, wait 5 seconds, and then plug the AC power
back in)
Figure 50
3. Enter the BIOS by pressing <del> key (see Figure 50)
Figure 51
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Figure 52
4. Once in the BIOS navigate to the IPMI menu, Select “BMC Network Configuration” and
press <enter> (see Figure 51)
5. Change the “Update IPMI LAN Configuration” option to yes by selecting it and pressing
<enter> then selecting “yes” from the menu and pressing <enter> again.
Page 39
Figure 53
Figure 52
6. Change the “Configuration Address Source” option to ‘static’ by selecting it and pressing
<enter> then selecting “Static” from the menu and pressing <enter> again.
7. Use the keyboard and arrow keys to setup an IP address, subnet mask, and gateway
that is accessible on the network.
Page 40
Figure 54
8. Press escape and navigate to the “Save & Exit” menu. Select “Save Changes and Reset”
and press <enter>. The system will reboot.
REMOTELY ACCESSING THE SERVER
1. Utilize a web browser to browse to the IP address set listed in the IPMI section of the
BIOS (see step 7 of the previous section and Figure 53)
Page 41
Figure 55
2. A log in prompt will be presented.
3. IPMI is now configured and accessible.
Note: The default credentials are username ADMIN and password ADMIN (Credentials
are case-sensitive).
Page 42
APPENDIX A
DATA APPLIANCE FOR ARCGIS ENVIRONMENTAL INFORMATION
SIZE AND WEIGHT
Data Appliance for ArcGIS
Weight Dimensions
ArcGIS 1U DA with 4 Drives Up to 40 lbs 25.5” x 17” x 1.75”
ArcGIS 4U DA with 33 Drives Up to 150 lbs 27.5” x 17.2” x 7”
POWER CONSUMPTION
Data Appliance for ArcGIS
Voltage Range Max Current Draw
Idle Current Draw
ArcGIS 1U DA with 4
Drives
100-140 VAC 50-60Hz
180-240 VAC 50-60Hz
8.5 Amps
5 Amps
2.5 Amps
1.7 Amps
ArcGIS 4U DA with 36
Drives
100-140 VAC 50-60Hz
180-240 VAC 50-60Hz
13.5 Amps
9.5 Amps
7.5 Amps
4 Amps
ENVIRONMENTAL REQUIREMENTS
Data Appliance for ArcGIS
Temperature Range Humidity Range
ArcGIS 1U DA with 4 Drives 10°to 35°C (50°to 95°F) 8% to 90% (non-condensing)
ArcGIS 4U DA with 36 Drives 10°to 35°C (50°to 95°F) 8% to 90% (non-condensing)
Page 43
APPENDIX B
UNITED STATES WARRANTY DEFINITION AND SUPPORT PLAN
Complete ArcGIS Server & Appliance United States Warranty
Arxys’ factory-authorized ArcGIS Server & Appliance Warranty for the United States is designed
to minimize downtime in the unlikely event of a hardware failure. Arxys’ design utilizes user
replaceable hot swappable disk drive modules and server power supply modules. Data integrity is maintained by hardware-based RAID-1 and RAID-6 protection. If there is a problem, the
Customer/contractor calls or e-mails Arxys’ Technical Support Engineering Staff at (800) 257-1666 or [email protected] to receive technical assistance. Our Technical Support Engineers
will work with the Customer/contractor to diagnose the problem. In the event a hardware failure
is diagnosed, Arxys will ship a replacement disk drive(s), a system power supply or an entire replacement system without disk drives. These items will be shipped via International Priority
delivery. Replacement hardware will ship on the same day for problems diagnosed by 12:00 p.m. Pacific time, or the next business day for problems diagnosed after 12:00 p.m. Pacific time.
Return freight is prepaid by Arxys. A fifteen-day grace period is allowed for the return of failed components or servers prior to charges to the customer’s credit card.
This ArcGIS Server & Appliance Warranty provides an unmatched level of service for Customers. It is designed to provide immediate hassle-free restoration of fault-tolerant service while maintaining your specific software configuration and data.
Phone Support Parts Disk Failure Power Supply
Failure Server Failure
Installation,
maintenance, and
initial configuration
assistance is
available from 8:00
a.m. to 5:00 p.m.
Pacific time, Monday
through Friday
Technical assistance
to diagnose
hardware or
operating system
failures is available
from 8:00 a.m. to
8:00 p.m. Pacific
time, Monday
through Friday.
Replacement hardware
components are
shipped by Standard
Overnight
Customer/contractor
has fifteen days to
return failed
components.
Replacement disk
drive module is
shipped for
delivery on the
next business day
User replaces the
hot swappable
disk drive module
in minutes
The system
automatically
begins rebuilding
data on the
replaced disk
while the system
remains fully
usable.
Replacement
power supply
module is
shipped for
delivery on the
next business day
User replaces the
hot swappable
power supply
module in
minutes while
system remains
fully usable.
Replacement
system is shipped
for delivery on the
next business day
User moves the
hot swappable
disk drive modules
and power supply
modules to the
replacement
system in minutes
Full operation is
immediately
restored.
Page 44
Classified Disk Drive Replacement Warranty Upgrade
Arxys’ Classified Disk Drive Replacement Warranty is specially designed for Customers with
sensitive or classified data such as the Department of Defense. In the event of a disk drive
failure Arxys will ship a complete replacement disk drive in a drive carrier. The Customer removes
the magnetic hard drive platters from the failed disk drive and returns only the drive carrier, drive
casing and the top cover of the disk drive which includes the drive label and serial number. The
Customer keeps the magnetic hard drive platters. Please call for pricing.
Page 45
APPENDIX C
INTERNATIONAL WARRANTY DEFINITION AND SUPPORT PLAN
Complete ArcGIS Server & Appliance International Warranty
Arxys’ factory-authorized ArcGIS Server & Appliance Warranty for International customers is
designed to minimize downtime in the unlikely event of a hardware failure. Arxys’ design utilizes user replaceable hot swappable disk drive modules and server power supply modules. Data
integrity is maintained by hardware-based RAID-1 and RAID-5 protection. If there is a problem, the Customer/contractor calls or e-mails Arxys’ Technical Support Engineering Staff at (800) 257-
1666 or [email protected] to receive technical assistance. Our Technical Support Engineers will work with the Customer/contractor to diagnose the problem. In the event a hardware failure
is diagnosed, Arxys will ship a replacement disk drive(s), a system power supply or an entire
replacement system without disk drives. These items will be shipped via International Priority delivery. Replacement hardware will ship on the same day for problems diagnosed by 12:00
p.m. Pacific time, or the next business day for problems diagnosed after 12:00 p.m. Pacific time. Return freight is prepaid by Arxys. A fifteen-day grace period is allowed for the return of failed
components or servers prior to charges to the customer’s credit card.
This ArcGIS Server & Appliance Warranty provides an unmatched level of service for Customers. It is designed to provide immediate hassle-free restoration of fault-tolerant service while maintaining your specific software configuration and data.
Phone Support Parts Disk Failure Power Supply
Failure Server Failure
Installation,
maintenance, and
initial configuration
assistance is
available from 8:00
a.m. to 5:00 p.m.
Pacific time,
Monday through
Friday
Technical
assistance to
diagnose hardware
or operating
system failures is
available 24 hours
a day, seven days a
week.
Replacement hardware
components are
shipped by
International Priority
delivery.
Customer/contractor
has fifteen days to
return failed
components.
Replacement disk
drive module is
shipped via
International
Priority delivery.
User replaces the
hot swappable disk
drive module in
minutes
The system
automatically
begins rebuilding
data on the
replaced disk while
the system remains
fully usable.
Replacement
power supply
module is shipped
via International
Priority delivery.
User replaces the
hot swappable
power supply
module in minutes
while system
remains fully
usable.
Replacement
system is shipped
via International
Priority delivery.
User moves the hot
swappable disk
drive modules and
power supply
modules to the
replacement
system in minutes
Full operation is
immediately
restored.
Page 46
Classified Disk Drive Replacement Warranty Upgrade
Arxys’ Classified Disk Drive Replacement Warranty is specially designed for Customers with
sensitive or classified data such as the Department of Defense. In the event of a disk drive failure Arxys will ship a complete replacement disk drive in a drive carrier. The
Customer/contractor removes the magnetic hard drive platters from the failed disk drive and returns only the drive carrier, drive casing and the top cover of the disk drive which includes the
drive label and serial number. The Customer/contractor keeps the magnetic hard drive platters.
Please call for pricing.
Page 47
APPENDIX D
BASIC PROVISIONS OF ALL ARXYS WARRANTY PROGRAMS
1. A warranty is provided on a system-level basis. If Arxys-provided equipment or software is added to a system, the warranty
cost for these items will be charged on a pro-rated basis to run concurrent with the primary system warranty and will be at the same warranty level as the primary system.
2. If the Customer adds non-Arxys equipment or software to a system, the warranty for the system will end.
3. If warranty coverage is not maintained continuously for a system, the Customer may purchase at a time and material (T&M) rate a recertification of the system. Any repairs or costs associated with bringing the system back to Arxys specifications will also be charged on a T&M basis.
4. Customers who have not purchased a warranty plan or are not covered by the warranty may purchase services on a time and material basis, and the services will be provided by Arxys on an as-available basis.
5. Replacement parts used in providing warranty services may be new, reconditioned, or certified by Arxys; may be of various manufacturers; and will provide equal or better performance and/or capacity than the original item. Replacement parts are warranted for the remaining life of the purchased warranty and do not in any event extend the warranty life of the system or individual components.
6. Unless special warranty options have been purchased or arrangements have been made in advance, all parts removed from Customer's systems for replacement under warranty become the property of Arxys. Customer shall pay Arxys at the current retail price(s) for any service parts removed from the system and retained by the Customer or not returned to Arxys within 15 business days of receipt of replacement parts.
7. During initial system installation, the Customer will be entitled to a maximum of two hours of telephone support in configuring the system for use. After this initial allotment, additional phone support may be purchased at standard time and material rates.
8. Warranty support is supplied only for the operation of the Arxys-provided equipment and does not extend to any troubleshooting of, assistance with, or configuration of external systems and/or software connected to the Arxys systems. Red Hat and Esri software support and components shall be covered by the default warranty services provided to or purchased by the end users directly.
9. Prior to the expiration of the warranty term, the Customer may extend the term of the warranty or upgrade the service level of the warranty at the then current price. If the service level is upgraded, Arxys reserves the right to recertify the system and a fee may be charged. Any upgrade in warranty level will not apply to conditions existing with the system prior to the effective date of the upgrade in warranty and may incur time and material charges to bring the system into warrantable condition.
10. It is the Customer's responsibility to back up data on the Customer's system. While every attempt has been made to provide redundancy in the hardware, Arxys shall not be held responsible for loss of or damage to data or loss of use of any computer or network systems.
11. Customer acknowledges that Arxys’ performance and delivery of the services are contingent upon Customer providing access to its personnel; facilities; equipment; hardware; software; network; and information including logs and Customer's timely decision making, notification of relevant issues or information, and granting of approvals and/or permission. Customer will promptly obtain and provide to Arxys any required consents necessary for Arxys’ performance of the services described herein. Arxys’ personnel will be granted access to the items listed above during the entire window of service coverage. If access must be limited to a fixed window of time, a surcharge may apply.
12. Tariffs, duties, taxes and other related expenses to do with the exporting/importing and/or returning replacement and defective items will be the sole responsibility of the customer. Charges for these expenses may be charged to the customer’s International Freight Forwarder account. In the event the customer does not have an account, charges for expenses associated with tariffs, duties taxes will be billed to the customer’s credit card. An authorized credit card will be required to be on file with Arxys prior to the shipment of replacement components. Arxys will select an International Freight Forwarder for all such related expenses excepting material and freight expenses unless the customer specifies one.
13. LIMITATION OF SERVICES. When services consist of repair of Arxys systems, such services shall be those repair services that are necessary because of any existing defect or if a defect occurs in material or workmanship in the system or in any system component covered by this agreement. PREVENTIVE MAINTENANCE IS NOT INCLUDED. REPAIRS NECESSITATED BY SOFTWARE PROBLEMS; FAILURE TO PERFORM PREVENTIVE MAINTENANCE; OR AS A RESULT OF ALTERATION, ADJUSTMENT, OR REPAIR BY ANYONE OTHER THAN ARXYS OR ITS REPRESENTATIVES ARE NOT INCLUDED. Services do not include repair of any system or system component that has been damaged as a result of (a) accident, misuse, or abuse of the system or component by anyone other than Arxys; (b) an
Page 48
act of GOD such as, but not limited to, lightning, flooding, tornadoes, earthquakes, and hurricanes; or (c) the moving of the system from one location to another.
14. LIMITED WARRANTY. ARXYS WARRANTS THAT SERVICES WILL BE PERFORMED IN A GOOD AND WORKMANLIKE MANNER. EXCEPT AS EXPRESSLY STATED IN THE PRECEDING SENTENCE, ARXYS MAKES NO EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE SERVICES INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY RELATING TO THIRD-PARTY PRODUCT; ANY WARRANTY WITH RESPECT TO THE PERFORMANCE OF ANY HARDWARE OR SOFTWARE USED IN CONDUCTING SERVICES; ANY WARRANTY CONCERNING THE RESULTS TO BE OBTAINED FROM THE SERVICES OR THE RESULTS OF ANY RECOMMENDATION ARXYS MAY MAKE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES CONCERNING THE PERFORMANCE, MERCHANTABILITY, SUITABILTY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE OF ANY OF THE DELIVERABLE OR OF ANY SYSTEM THAT MAY RESULT FROM THE IMPLEMENTATION OF ANY RECOMMENDATION ARXYS MAY PROVIDE.
15. LIMITATION OF LIABILITY. NEITHER PARTY WILL BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, NOR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, THE SERVICES PROVIDED BY ARXYS EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR CLAIMS THAT THE SERVICES CAUSED BODILY INJURY (INCLUDING DEATH), ARXYS’ TOTAL LIABILITY ARISING OUT OF, OR IN CONNECTION WITH, ANY EVENT OR SERIES OF CONNECTED EVENTS OCCURRING IN CONNECTION WITH THE SERVICES THAT ARE THE SUBJECT OF THE CLAIM SHALL NOT EXCEED THE AMOUNT OF FEES PAID UNDER THIS AGREEMENT FOR THE SPECIFIC SERVICE DURING THE PRIOR YEAR.
