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1) Do you have a Bank Account?
Have a Bank Account Number of respondent % of respondentYes 192 96No 8 4Total 200 100
Table 1
96%
4%
% of respondents having a bank accountYes No
Interpretation
From the above graph we can see that 96% of the respondents have a bank
account and rest of the respondents are financially exclusive means they don’t
have a bank account.
1a) Reasons for not having a bank account.
Reasons For Not Having a Bank Account
No. Of Respondents
% of respondents
No point benefit to receive in cash 0 0No point benefit to receive in cash 3 37.5No point benefit to receive in cash 1 12.5No point benefit to receive in cash 3 37.5No point benefit to receive in cash 1 12.5No point benefit to receive in cash 0 0No point benefit to receive in cash 0 0
Total 8 100
Table 2
38%
13%
38%
13%
Reasons For Not Having a Bank AccountNo point benefit to receive in cash
Documentation Requirements
Tried to open but was refused
Don't have money
Lack of ATM facility
Not important to me
Other
Interpretation
The above graph presents that 37% of respondents who don’t have a bank
account facing a problem of documentation requirements ,38% of respondents
don’t have money to open a bank account,12% of respondents have tried to
open but they were refused and 13% of respondents don’t want to open a bank
account because of lack of ATM facility.
1b) Reasons for opening the Bank Account.
Reasons for having a Bank Account
No. Of Respondents % Of Respondents
For saving money 184 73.02
For receive payments 43 17.06
To request a loan 25 9.92
For receiving remmitance 0 0.00
Other 0 0.00
For saving money 184 73.02
Total 252 100.00
Table 3
73%
17%10%
Reasons For Having a Bank Account
For saving money
For receive payments
To request a loan
For receiving remmitance
Other
Interpretation
The above graph explains that more than half of the above respondents open
bank account for saving money.The 17% and 10% of the respondents open a
bank account for receiving payments and request a loan respectively.None of
them are interested to open a bank account for the purpose of receiving
remmitance.
2) Which type of bank account do you have?
Type Of Bank Account No. Of Respondents % Of Respondents
Saving Bank Account 151 59.68
Current Account 9 3.56
Recurring Deposit Acount 27 10.67
Fixed Deposit Account 66 26.09
Other 0 0.00
TOTAL 253 100.00
Table4
60%
4%
11%
26%
Type Of Bank AccountSaving Bank Account Current AccountRecurring Deposit Acount Fixed Deposit AccountOther
Interpretation
The above graph represents that 60% of respondents have a saving bank
account.26% and 11% of the respondents have a recurring deposit account and
Fixed deposit account respectively.Only 3% of the peolple have a current
aaccount.
3) Are you using any form of financial services or products?
Use Of Financial Services No. Of Respondents % Of RespondentsYes 185 96.35
No 7 3.65
TOTAL 192 100.00
Table 5
96%
4%
RESPONDENT USING FINANCIAL SERVICES
Yes No
Interpretation
The above graph shows that 96% of respondents in Anand city uses a financial
services and rest of the respondents don’t use the financial services for a
particular reasons.
4) What kind of financial services or products you use?
Kind Of Financial Services No. Of Respondents % Of RespondentsBanking Facility 60 11.47
Loan Facility 110 21.03
Insurance 128 24.47
ATM 150 28.68
Mobile Banking 42 8.03
Net Banking 33 6.31
TOTAL 523 100.00
Table 6
11%
21%
24%
29%
8%6%
USE OF FINANCIAL SERVICES
Banking FacilityLoan FacilityInsuranceATMMobile BankingNet Banking
Interpretation
From the above graph we can see that 29 % of respondents use ATM.25% and
21% of the respondents use Insurance and Loan facility respectively.The minority
of the respondents in Anand city use banking facility,mobile banking and net
banking.These all three services have low portion in the total financial services.
5) Have you or your family ever borrowed or take a loan from a Bank?
Borrowed Or Take A Loan From a Bank
No. Of Respondents % of Respondents
Yes 128 69.19
No 57 30.81
TOTAL 185 100.00
Table7
69%
31%
RESPONDENT TAKING LOAN FROM A BANK
YesNo
Interpretation
The majority of the respondents in Anand city take a loan from the bank for
various purposes.31% of the respondents don’t have any interest in taking loan
or borrowed from the bank.
5a) What are the Reasons for borrowing?
Reasons for borrowing No. Of Respondents % Of RespondentsAgriculture purpose 18 14.06
Education purpose 9 7.03
Marriage purpose 2 1.56
Home purpose 34 26.56
Vehicle purpose 57 44.53
Other(Business Purpose) 8 6.25
TOTAL 128 100.00
Table8
14%7%
2%
27%
45%
6%
REASONS FOR BORROWING
Agriculture purposeEducation purposeMarriage purposeHome purposeVehicle purposeOther(Business Purpose)
Interpretation
The 44% of the respondents borrowed for thepurpose of purchasing vechicles
from the bank.The 27% and 14 % of the respondents take a loan for home
purpose and agriculure purpose respectively.Less than 10 % of the respondents
like to borrowed for the purpose of business and education.respondents in anand
city are less likely to take a loan from the bank for marriage purpose.
6) If loan was available what difficulties have you faced in the process?
Obstacles In The Process Of Loan
No. Of Respondents % Of Respondents
Documentation 77 50
Loan sanctioning 33 21.43
Time consuming 13 8.44
Interest rate 29 18.83
consulting services 2 1.30
Total 154 100
Table 9
OBSTACLES IN THE PROCESS OF LOAN
DocumentationLoan sanctioningTime consumingInterest rateconsulting services
Interpretation
The above graph states the obstacles that respondents face in the process of
availing the loan.Half of the respondents who availed the loan facilityb bear a
problem of documentation.21% of the respondents in anand city face a problem
of delay in loan sanctioning procedure.19 % of the respondents feel difficulty in
interest rates.Less than 10 % of the respondents are concerned about the time
consumption in the loan sanctioning process.
7) From which sources you get to know about financial services?
Sources Of Financial Services No. Of Respondents
% Of Resondents
Newspaper 27 12.05
TV advertisements 16 7.14
Hoarding 4 1.79
Friends/Relatives 36 16.07
Bank 127 56.70
financial advisor/consultant 13 5.80
Others(Internet) 1 0.45
Total 224 100
Table9
12% 7%
2%
16%
57%
6%0.5%
Sources Of Financial Services
NewspaperTV advertisementsHoardingFriends/RelativesBankfinancial advisor/consul-tantOthers(Internet)
Interpretation
From the above graph we can see that bank is the main sources of financial
awareness.16% of the respondents come to know about the financial services
from the newspapers.Tv advertisements is the main source of financial
awareness for 12 % of the respondents.The rest of the respondents come to
know about the financial services from the Internet,financial
advisor,friends/relatives and Hoardings.
8) Which is the most easily accessible financial service?
Financial Services No. Of Respondents % Of RespondentsBanking Facility 9 4.86
Loan Facility 3 1.62
Insurance 28 15.14
ATM 138 74.59
Mobile Banking 4 2.16
Net Banking 3 1.62
Total 185 100
Table 10
5%2% 15%
75%
2% 2%
THE MOST EASILY ACCESSIBLE FINANCIAL SERVICE
Banking FacilityLoan FacilityInsuranceATMMobile BankingNet Banking
Interpretation
The above graph shows that ATM is the most easily accessible financial
service.As per the 15 % of the respondents,Insurance is the most easily
accessible financial service.Banking facility is easy to access for 5 % of the
respondents in Anand city.Less than 5 % of the respondents believe that Loan
facility,Net banking and Mobile banking are easy to access.
9) In the last 2 years have you been refused any of the above financial services?
Refused a Financial Service
No. Of Respondents % Of Respondents
Yes 32 16
No 168 84
Total 200 100
Table 11
16%
84%
% OF Respondents REFUSED A FINANCIAL SERVICE
YesNo
INTERPRETATION
16 % of the respondents have refused for financial services in the last two years
for a particular reason.84 % of the respondents have not been refused for any of
the financial service in the last two years.
9a) If Yes,what is the reason for rejecting that financial service?
Reasons for rejecting a Financial Services
No. Of Respondents % Of respondents
lower security 5 15.63
Don't have money 7 21.88
Fear of security 4 12.50
Lack of proper services 1 3.13
Not necessary 9 28.13
Don't have time 6 18.75
Total 32 100
Table 12
16%
22%
13%
3%
28%
19%
REASONS FOR REJECTING FINANCIAL SERVICES
lower securityDon't have moneyFear of securityLack of proper servicesNot necessary Don't have time
INTERPRETATION
The above graph presents that lower security is the main reason for rejecting a
financial services for 28 5 of the respondents in Anand city.22 % of the
respondents don’t have money to use a financial service.19 % of the
respondents don’t have time to use a financial services.16 % of the respondents
believe that financial services are not necessary for them.3% of the respondents
take lack of proper services as a reason for rejecting financial services.
10 ) What are the financial services yet not available in your city?
Financial Services No. Of Respondents % Of respondentsWealth management
services 120 64.86
Demat account 55 29.73
KCCs 10 5.41
TOTAL 185 100.00
Total 185 100
Table 13
65%
30%
5%
NON-AVAILABILITY OF FINANCIAL SERVICES
Wealth management services
Demat account
KCCs
INTERPETATION
The above graph describes that 65 % of the believes that wealth management
service is not available in their city.30 % of respondents in Anand city believes
that Demat account facility is not available in their city.According to 5 % of the
respondents,KCCS is not available in their city.
11) What is the level of satisfaction after using any of the financial services?
Financial services
Highly Satisafied
Satisfied Moderate Dissatisfied
Highly Dissatisfied
Total
Insurance 81 37 10 0 0 128
ATM 101 36 11 2 0 150
Net
Banking
18 8 6 2 0 34
Banking
Facility
29 24 6 1 0 60
Loan facility 9 48 30 21 1 109
Mobile
Banking
18 19 4 1 0 42
Table 14
Insurance ATM Net Banking Banking Facility Loan facility Mobile Banking0
20
40
60
80
100
120
81
101
18
29
9
18
37 36
8
24
48
19
10 116 6
30
40 2 2 1
21
1
Level Of Satisfaction After Using Financial Services
Interpretation
The above graph shows that Highest number of respondents are highly satisfied
by using ATM .81 respondents are highly satisfied with Insuarance.29
respondents are highly satisfied by using Banking Facility.The same number of
respondents that is 18 respondents are highly satisfied with Mobile Banking and
Net Banking.Only 9 respondents are highly satisfied with loan facility.The highest
number of respondents are satisfied with loan facility.The same number of
respondents are satisfied with ATM and Insurance facility.The less number of
respondents that is 8 responedents are satisfied with net banking.30 respondents
are of moderate view for loan facility.None of respondents are dissatisfied and
highly dissatisfied with insurance.The highest number of respondents are
dissatisfied with loan facility.
12) Do you thinking that Government,Local Bodies or Banks need to improve a lot in providing financial services?
Particulars No. Of Respondents % Of RespondentsYes 44 22.80
No 149 77.20
TOTAL 193 100.00
Table 15
23%
77%
Government Need To Improve A lot In Providing Financial Services
YesNo
Interpretation
77 % of respondents think that Government,Local Bodies and Bank need to
improve a lot in providing financial services.23 % of the respondents think
inversely means they do think that Government,Local bodies and Bank do
enough to increase a financial inclusion.
13)If yes,Give Any suggestion.
Suggestions No. Of Respondents
% Of Respondents
Loan should be given on the basis of
business 1 2.27Should provide proper and fast srvices 6 13.64Bank make loan procedure faster 10 22.73Government should decrease the rate of
interest on loan 9 20.45Government and bank should try to open
more branches in rural area 4 9.09Bank should decrease the waiting period
for customer 2 4.55Bank should appoint more customer
representatives 2 4.55Government should provide more
financial services in rural area 1 2.27Provide higher security 5 11.36Government should increase financial
literacy 1 2.27Bank should increase the rate interest on
FD and Saving Bank Account 3 6.82Total 44 100
Table 16
02468
10
1
6
10 9
42 2 1
5
13
Suggestions To Improve financial Inclusion
Suggestions
No.
Of R
espo
nden
ts
INTERPRETATION
10 respondents are of the opinion that Loan procedure should make fast to
increase financial inclusion.9 respondents suggests that Bank should decrease
the interest on loan.6 respondents think that Bank should have to provide Proper
and fast services.5 respondents suggest to provide fast security in case of
internet related services.4 respondents are of the opinion that Government and
bank should open more Bank branches in rural area to increase the financial
inclusion.
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