das product and service guide

Dependable Auto ShippersProducts and Services Guide

DEVELOPED BY DARRELL WOOLISON

Table of Contents

INTRODUCTION TO RELOCATION 1.0

DEPARTMENT OF TRANSPORTATON 1.1AUTO CARRIERS 1.2BROKERS 1.3INDUSTRY TERMS 1.4REVIEW SECTION 1.5

INTRODUCTION TO DAS 2.0

COMPANY HISTORY 2.1DEPARTMENT OVERVIEW 2.2LEADERSHIP 2.3TERMINALS 2.4SALES CHANNELS 2.5DAS ADVANTAGE 2.6REVIEW SECTION 2.7

DAS LOGISTICS 3.0

EQUIPMENT AND CARRIERS 3.1LOADING AND UNLOADING VEHICLES 3.2TERMINAL NETWORK 3.3CUSTOMER MOVE/ORDER CYCLE 3.4REVIEW SECTION 2.7

INTRODUCTION TO DASSTAR 4.0

DASSTAR MAIN MENU 4.1SEARCH SCREEN 4.2ORDER STATUS SCREEN 4.3ORDER STATUS DEFINITIONS 4.4ORDER TRACKING 4.5VEHICLE INFO 4.6ORIGIN AND DESTINATION 4.7BILLING AND PAYMENT 4.8REVIEW SECTION 4.9

DAS Customer Service4/8/2023

Table of Contents

WEBSITE 5.0

MAIN PAGE 5.1QUICK QUOTES 5.2CUSTOM QUOTES 5.3ONLINE TRACKING 5.4CORPORATE SERVICES 5.5REVIEW SECTION 5.6

RETAIL SERVICE 6.0

RETAIL SERVICE 6.1PRICING AND STRATEGY 6.2VALUE ADDED SERVICES 6.3MOVE TYPES 6.4VALUE ADDED SERVICES 6.5PRICING 6.6TRANSIT TIMES 6.7PAYMENT TERMS 6.8QUOTES 6.9CUSTOMER NOTIFICATIONS 6.10LATE VEHICLES/COMPENSATION 6.11REVIEW SECTION 6.12

CORPORATE SERVICE 7.0

OVERVIEW 7.1ACCOUNTS, COUNSELORS, AND COORDINATORS 7.2PRODUCTS AND SERVICES 7.3PRICING STRUCTURE / CONTRACTS 7.4PAYMENTS 7.5TRANSIT TIMES 7.6LATE CARS 7.7TRANSFEREE / ACCOUNT NOTIICATIONS7.8REVIEW SECTION 7.9

GLOBAL SERVICES 8.0

OVERVIEW 8.1LOCATIONS 8.2PRODCUTS AND SERVICES 8.3INDUSTRY TERMS 8.4ORDER FLOW 8.5TRANSFER GUIDELINES 8.6


Table of Contents

DASCHOICE / MOTORCYCLES 9.0

OVERVIEW 9.1TRANSPORT METHODS 9.2PRODCUTS AND SERVICES 9.3QUOTES 9.4ORDER FLOW 9.5REVIEW SECTION 9.6

DASSL / SPECIAL LOGISTICS 10.0

OVERVIEW 10.1BROKERING – THE DAS WAY 10.2WHY DASSL 10.3PRODUCTS AND SERVICES 10.4TRANSIT TIMES 10.5QUOTES 10.6REVIEW SECTION 10.7


Intro to Vehicle Relocation

DAS Product and Service Guide

Developed by Darrell Woolison



This training was designed to give you an understanding of vehicle relocation. The material includes industry terms and guidelines that vehicle relocation companies must follow in accordance with US Department of Transportation and the Federal Motor Carrier Safety Administration. In addition, this training will give you a complete understanding of the different types of carriers including common carriers, property brokers, and freight forwarders.

Objectives:

Upon completion of this training, you will be able to:

Understand how the Department of Transportation and Federal Motor Carrier Safety Administration regulate the vehicle relocation industry.

Communicate the difference between the types of Auto Carriers. Understand general industry terms.

DAS Customer Service4/8/2023 6


US Department of Transportation

The Department of Transportation (DOT) was established by an act of Congress on October 15, 1966. Their mission is to develop and coordinate policies that will provide an efficient and economical national transportation system, with due regard for need, the environment, and the national defense. It is the primary agency in the federal government with the responsibility for shaping and administering policies and programs to protect and enhance the safety, adequacy, and efficiency of the transportation system and services.

The US DOT consists of eleven individual Operating Administrations including The Federal Aviation Administration (FAA) and the Federal Motor Carrier Safety Administration (FMCSA).

Federal Motor Carrier Safety Administration

The Federal Motor Carrier Safety Administration was established with the US DOT on January 1, 2000. Formerly part of the Federal Highway Administration, the FMCSA’s primary mission is to prevent commercial motor vehicle-related fatalities and injuries. Their activities contribute to ensuring safety in motor carrier operations through strong enforcement of safety regulations, targeting high-risk carriers and commercial motor vehicle drivers; improving safety information systems and commercial motor vehicle technologies; strengthening commercial motor vehicle equipment and operating standards.

All motor carriers with a GVW (gross vehicle weight) or GCW (gross combined weight) of over 10,000 pounds must have a USDOT Number. In addition, interstate carriers must receive an authority from the FMCSA to operate as an interstate carrier. Once a carrier is authorized, they will receive a USDOT number that must be displayed on all of their trucks and a Interstate Common Carrier Number (ICC) to transport Property.

Both the USDOT and FMCA ensure that all carriers comply with the regulations. To ensure safety, they inspect carriers and drivers regularly. You have probably seen weight stations on highways that require all motor carriers to stop to be weighed and inspected.

Example Regulations Detail

Maximum Weight The maximum weight of a carrier (including cargo) is 80,000 pounds

Maximum Height The maximum height of a carrier is 13 ft, 6 inches

Driver Hours Drivers are restricted to the number of hours they can be on duty following specific off duty periods. For example, drivers cannot driver more than 10 hours following eight consecutive hours off duty. All drivers must keep logs of their hours that are inspected by the DOT.

Required Insurance In order to receive an authority, proof of insurance is required.



Vehicle Relocation

There are two types of services in the transportation of personal vehicles:

Service Type Detail

Drive-away Service Involves the carrier’s arranging for a vehicle to be driven to destination by a driver who may be either an employee of the carrier or another individual who performs the driver under a one-time arrangement.

Truck-away Service Involves the loading of a vehicle upon a vehicle transporter, probably with other vehicles, and their movement to a destination at the same time. Carriers may delay movements in truck-away service until they have accumulated a sufficient number of vehicles to be delivered to the same general location on the same equipment.

At one point, Dependable Auto Shippers transported vehicles via drive-away service, however, that service is no longer offered. We transport all vehicles via truck-away service.

Types of Vehicle Relocation Carriers/Companies

There are three types of vehicle relocation companies.

Type Detail

Carriers and Owner / Operators

These carriers own or lease their own equipment and can arrange transportation of vehicles for the general public, but also transport for commercial shippers and property brokers. The freight charges are determined by an individual agreement or contract with the shipper

Property Brokers Property brokers can only arrange for the transportation. They must use the services of common or contract carriers for the transportation. A broker may not lawfully take possession of a vehicle since they are only licensed to arrange, not perform, the transportation.

Freight Forwarders Freight forwarders are carriers or owner/operators which consolidate vehicles at origin, arranges for the over the road transportation with another common carrier or contract carrier, and provide distribution at destination.



Brokers vs Carriers

Brokers sell the service and hire a carrier to move the vehicle. The customer is actually in contract with the carrier that moved the vehicle, not with the broker. The broker is not responsible for damage, compensation, etc. A Broker will book a move, collect funds from the customer, and find a carrier to move the vehicle. Usually, a broker will require a non-refundable deposit from the customer, which the amount of revenue the broker is making from that move. They hire a carrier to move the vehicle and the customer pays the carrier upon receipt of the vehicle. If the vehicle is not picked up or there is damage, the broker will take no responsibility. Once the customer pays for the move, the broker refers all inquiries back to the carrier.

A carrier owns and operates their own equipment to move vehicles for their customers. They control the transit times and the dispatching of all of their moves. Doing business with a carrier means that you will work with one company throughout your move process. You will contact the carrier, for move status, move changes, and claims in the event the vehicle is damaged.

DAS is a carrier. We own and operate a fleet of trucks, therefore, control the transit time and customer experience. We will never refer a customer to another company.

Industry Terms

The following are terms that are used throughout the vehicle relocation industry.

Term Definition

Origin The origin location is where the move starts. For example, if a vehicle is being transported from San Diego to Chicago, San Diego is the origin

Destination The destination location is where the move ends. For example, if a vehicle is being transported from Los Angeles to New York, New York is the destination.

Terminals Terminals are centralized locations used to load and unload vehicles. In our case, we do not send our carriers to residential areas to load vehicles. They are transported to a terminal first. From the origin terminal, they are loaded onto a carrier and transported to the destination terminal. Think of it like an airport. When you are traveling by air, you go to the airport. From the airport, you get on the plane and fly to the destination airport.

Order Number A unique identifier for an individual move. Also referred to as the reservation number.



Term Definition

Route The route in which we move a vehicle. Example, we may move a vehicle from Los Angeles to Chicago. Then from Chicago to New York.

Transship terminals In the event that the route of a move causes the vehicle to lay over at a 3rd terminal, it is a transship terminal. For example, we need to move a vehicle from Los Angeles to New York. We could route it from Los Angles to Chicago. Then load it onto another carrier and move it from Chicago to New York. Chicago is the transship terminal.

Bill of Lading Also known as BOL. A document evidencing the receipt of goods for shipment issued by a person engaged in the business of transporting or forwarding goods. All important and necessary pertinent information is found on a Bill of Lading. This is the legal contract with a customer.

Inspection Vehicles are inspected once as we take possession of them. The origin customer signs the BOL and we accept the car and continue with the move process. When the vehicle is moved to destination, another inspection is completed. The destination customer signs the BOL and we release the vehicle to them. In the event there is damage, it will be visible based on the inspections.

Shipper The shipper is the individual who is shipping the vehicle. Our Customer.

Shipper’s Agent In the event the customer is unable to release the vehicle to us, they may have a family member or a friend release it. In this case, the customer is designating someone else to sign our contract on their behalf.

Transferee Also referred to as “ee”. An individual, who is relocating, is referred to as the transferee. This is our customer

Buyer When a customer purchases a vehicle and it having it transported, they are referred to as the buyer.

Seller When a customer sells a vehicle and is having it transported, they are referred to as the seller.

DOT Department of Transportation

FMSCA Federal Motor Safety Carrier Administration

Broker A company arranging a move for the consumer. A broker obtains a deposit or payment for the move and contacts a carrier to physically ship the vehicle.

Carrier A company who physically moves vehicle. A truck is also referred to as a carrier.

Transit Time The estimated time it will take to move a vehicle from origin to dest



Term Definition

LOL Limit of Liability. Most carriers have a financial limit of liability in the event a vehicle is lost or damaged during transit. If a vehicle is damaged beyond the amount of the limit of liability, the shipper/customer would need to file an insurance claim. Note: not all insurance companies cover vehicles while they are in transit

Valuation Coverage In the event a customer wants additional coverage (beyond the limit of liability), they can purchase Valuation Coverage from the carrier. Note: Valuation Coverage is NOT insurance, as we are not licensed to sell insurance.

ACV Actual Cash Value. This is a the value of a vehicle

Route The route a carrier will take to move a vehicle

Claim A report of damage

Year The year a vehicle was manufactured

Make The manufacturer. Example: Chevrolet

Model The model of the vehicle. Example: Camaro

Referral The individual or company who referred the shipper to the carrier

Open Vehicle will be transported on an open carrier. Not covered.

Enclosed Vehicle will be transported on an enclosed carrier. Covered.

D-D Door to Door. The vehicle will be picked up at the customers door and delivered to their door.

T-T Terminal to Terminal. The customer is responsible for bringing the vehicle to the origin terminal and picking it up from the destination terminal after it is transported.

OTR Over the Road. The time in which vehicles are being transported on a carrier. You will hear OTR drivers or OTR charges.

Pack A pack is equal to one car or one space on a carrier. For example, a three pack carrier can move up to three cars

Flat Bed A Flat Bed is a truck that is used to transport one car. This is not a tow truck, the vehicles wheels will NOT roll while it is being towed/transported.

INOP Inoperable. A vehicle that does not run, roll, brake, or steer is considered INOP.

VIN Vehicle Identification Number

COD A shipment that is paid for by the individual at the time of delivery, prior to the unloading of the shipment.



Review Questions:

1. What is the DOT?

2. What is an example regulation mandated by the FMCSA?

3. What are the two types of services in the transportation of personal vehicles?

4. What is the difference between a Broker and a Carrier?

5. What is a Transferee? What is the short name for Transferee?

6. What does Transit Time mean?

7. What is D-D? T-T?

8. What is a BOL?

9. Is Valuation Coverage the same as insurance?

10. What is OTR mean?


Intro to DAS



Intro to DAS

Intro to DAS

Since 1954, DAS has pursued excellence in all of its businesses. The last five decades have given DAS unmatched experience in the vehicle relocation industry, a legacy we intend to continue.

Objectives:


Utilize the history of DAS as a selling tool Understand how DAS is structured Name the six Board of Directors Understand and explain how DAS ships vehicles


Intro to DAS

Company History – The DAS Story

In 1954, DAS began as a drive-away business (Dependable Car Travel Service, Inc.), literally driving cars from the East Coast to Florida. Sam London, the late founder, continued in this aspect of auto relocation from his office overlooking Times Square. To relocate the cars, Sam would utilize full time or part time drivers. The business slowly grew until 1968.

Rick LaForge became active in DAS in 1968. While DAS continued with the drive-away business, Sam’s son, Bob, graduated from college in 1974 and moved to California to establish the next location – Los Angeles. DAS branched naturally into brokering cars acting as a liaison between customers and the auto transporters looking for traffic. This effort earned DAS a reputation with the transporters of paying well, but being very demanding of quality/service commitments. Our customers wanted a choice in the type of transit available, DAS had access to these various methods, and the brokerage business prospered.

The drive-away and brokerage businesses continued to develop, but something was missing. We were making quality/service commitments to our customers, but we lost control when the cars reached the outside carriers. In 1988, the partners met and invited Sam’s other son, Rick London, into the business to form Dependable Auto Shippers, Inc. of Texas, and to create our trucking company.

DAS placed its first truck on the road in 1990. We immediately felt the service impact – and so did our customer base, requesting DAS trucks. The drive-away business was finally dissolved in 1994 so we could focus on the demands of our corporate clientele.

In the most recent years, DAS has expanded its relocation area internationally and has implemented a specialty motorcycle relocation program that includes a partner ship with Harley Davidson.

From our humble beginnings to our current nationwide service, Dependable Auto Shippers has never lost sight of its customers or its goals. As move forward in this century, DAS intends to continue on its steady, consistent, and profitable growth providing corporate America with the best possible service at a competitive cost. You are now part of that legacy.


Intro to DAS

Who we are

DAS is one of the oldest and largest privately owned carriers with more than 500 employees, over 120 trucks/carriers, and with over 50 years of experience. Our employees are the most important reason we are so successful. We are a full service relocation company with sales, operations, customer service, and service recovery.

SalesWe have 3 sales departments to support the various needs of our customers. From inbound sales to outside sales, they recognize every opportunity and sell to it.

OperationsOur Operations department is an extremely important part of our business. They are responsible for the overall logistics in moving vehicles. They dispatch, create loads, manage the drivers, and the routing of our trucks to ensure vehicles are moved in the most efficient and safest way possible. Operations is also responsible for Driver Recruiting, Safety, and the maintenance of our fleet.

Customer ServiceWe have 3 customer service departments that support every aspect of the customers move. Once an order is booked, customer service takes over to ensure that all customer questions and concerns are resolved. From order changes, escalating moves, taking payments, resolving billing issues, they support it.

Service RecoveryService Recovery consists of Claims and Subrogation. In the unlikely event that a vehicle is damaged in transit, our claims department (who are licensed adjusters) evaluates the damage and ensures the customer is paid to repair it. In addition, this department will identify the root cause of the damage and attempt to collect reimbursement it from the appropriate party. For example, if a 3rd party carrier damaged the vehicle, DAS will collect the cost of repairs from that 3rd party.

AccountingOur accounting department is responsible for accounts receivables and accounts payables. They also perform credit checks for new corporate accounts, payroll, and manage the overall revenue for DAS

Human Resources (HR)Human Resources are responsible for our company policies, recruiting of office personnel, benefits, and tracking of headcount. They support all employees and live up to their name.

Information Technology (IT)Our IT department is responsible for our desktops and software. They developed and maintain our customer database, DASSTAR. DASSTAR is a one stop shop for DAS. It is used to create orders, service customers, direct and route trucks/carriers, and collecting payments.


Intro to DAS

Special Logistics (DASSL)DASSL is responsible for moving vehicles that are not eligible or cannot be moved via DAS trucks. They move Inoperable vehicles, boats, RVs, etc.

Board of Directors

DAS has six board members. Each member specializes and is responsible for specific departments/functions.

Board Member Title Location Responsibilities

Rick LaForge CEO Linden All

Rick London President Mesquite Operations, Drivers, Service Recovery

Bob London EVP Carson Human Resources, Sales and Service

John Roehll EVP Mesquite Sales and Marketing

Scott Laforge EVP Linden Corporate Sales and Service

Tom Ferraro CFO Linden Finance, Accounting, IT

Department Heads

Department Head Title Location Responsibilities

DAS Locations


Intro to DAS

As discussed in the DAS Story, we have several offices around the country. Our Corporate Head Quarters is located in Mesquite, TX and our corporate offices are located in Linden, NJ and in Carson, CA. We also own three terminals in San Lorenzo, CA, Frankfort, IL and Del Ray Beach, FL.

Location Overview

Mesquite Our Headquarters office is a full service terminal and also houses our Retail Sales, Customer Service, Operations, Safety, HR, IT, Special Logistics, and Accounting staff.

Carson Close to Los Angeles, Carson is a full service terminal. It houses a few Retail Sales representatives as well as a staff of Operations personnel.

Linden Close to New York, Linden is a full service terminal. It houses our Corporate Sales and Customer Service staff as well as Operations personnel.

San Lorenzo Close to San Francisco, San Lorenzo is a full service terminal with an Operations staff.

Delray Beach 51 miles from Miami, Delray Beach is a full service terminal with an Operations staff

Frankfort Close to Chicago, Frankfort is a full service terminal with an Operations Staff


Mesquite

San Lorenzo

Carson

Frankfort

Linden

Del Ray Beach

Intro to DAS

Business / Sales Segments

In order to meet the needs of every customer, DAS has three sales segments. You will be trained to sell each of these sales types later in the training.

CorporateA mutually beneficial contract is established between DAS and the corporation. In most cases, the corporate account exclusively utilizes DAS services for all of their auto shipping needs. Corporate accounts are typically household relocation companies, corporations that relocate their employees and dealers that ship a significant amount of cars per year. Corporate Accounts have dedicated Relocation Counselors, special pricing and a dedicated customer service team. Some example Corporate customers are United Van Lines, Motorola, Prudential, and Cartus.

RetailRetail service is great for movers that do not need a long term contract. For example, individuals who need a one time relocation, or an individual who purchases a car from EBAY. Retail customers do not have a dedicated counselor and are serviced by the Retail Customer Service team.

GlobalGlobal service can be utilized by both retail and corporate customers. In the event there is a need to ship a vehicle internationally (including Alaska, Hawaii, and Puerto Rico), the order is created and serviced by the Global Sales and Service team.

Why our customers choose DAS

Experience: With over 50 years of car transport experience, you enjoy peace of mind and worry free Automobile transport service when you choose DAS. We own the trucks and employ the drivers. Integrity: The DAS professional team will do the job right or make it right. We are licensed and insured. Our USDOT# is 517538 and our Motor Carrier License # is 249800

Convenience: Whether you need to transport a vehicle to the next town or across the ocean, DAS car transport service makes it easy and convenient with our global service and door to door option.

We handle all of your transport needs: Cars, Trucks, Motorcycles, ATVs, Vans, RVs, Antique, Custom/Classic, Boats, and even Planes!

Reliability: You need a car transport company who cars about you and is reliable. We transport your car on time and deliver you vehicle in excellent condition – We’re the dependable auto shipping company.


Intro to DAS

Competitive Prices: Our prices are economical, but we don’t cut corners when it comes to the timely, safe automobile transport and delivery.

Customer Satisfaction: We treat your vehicle like it was our own.

Our Technology: We provide real time tracking allowing our customers to track the status of their move 24 hours a day, 7 days a week on our website. This allows you to track the progress of your move anytime! Our technology also allows you to completely book a move online, without having to call anyone.

The Best Choice: The guiding principles for DAS haven’t changed much in nearly 50 years. Integrity is our history, quality has always been our promise and being competitive has made us the largest car transport company in the industry.

Our Competitors: Most of our competitors are brokers. They do not own their own equipment or employ their own drivers. They typically require a deposit upfront. Your move will be posted on a central database for any independent company/driver to accept the move and pick up your car. They cannot guarantee transit and usually give you a lengthy pick up and delivery window. If you choose to go with another company, the Broker will keep his deposit.

Why would you choose DAS?


Intro to DAS

Review Questions

1. How did DAS initially transport vehicles?

2. What does our Operations team do for the company?

3. What is the name of the database we use to book moves, service customers, etc?

4. What is DASSL?

5. Who is our Executive Vice President of Sales and Marketing?

6. Who is our Vice President of Corporate Sales?

7. Name the 6 cities where DAS has offices? Which one is our HQ?

8. What are the 3 sales segments? What is the difference between them?

9. What is our US DOT Number?

10. What technology do we offer to our customers?


DAS Logistics



DAS Logistics

DAS Logistics

This training was designed to give you a full understanding of how DAS ships vehicles. The training covers the types of equipment used, how vehicles are loaded and transported, and our terminal network.

Objectives:


Understand and explain how DAS ships vehicles Communicate the terminal network and why it is important Understand and explain the order flow to potential customers


DAS Logistics

Our Equipment

DAS utilizes both open and enclosed carriers. Most were manufactured by Peterbilt or Freightliner. See examples below:


10 – Car Open 10 – Car Open Carrier TransportCarrier Transport

8 – Car Enclosed 8 – Car Enclosed Carrier TransportCarrier Transport

DAS Logistics

Loading Cars

Our drivers physically load vehicles onto the carriers by driving them on ramps and positioning them via hydraulics. The method, in which the vehicles are secured to the carrier differ for open and enclosed carriers. Open carriers have chains that are connected to “tie downs” that are located on the undercarriage of the vehicle. Enclosed carriers have straps that are placed around all four tires and tightened to secure the vehicle to the carrier. Any vehicle (mostly foreign) that is not manufactured with tie downs on the under carriage, must be transported via enclosed carriers.

The number of vehicles that can be carried will vary depending on the types of vehicles that are being shipped. A truck can only weigh a total of 80,000 pounds; therefore, if we are carrying heavy vehicles, we may be limited to 9 cars on an open carrier. Also, if we are carrying a tall vehicle, we may not be able to place another vehicle above it due the 13’ 6” height restriction. For this reason, height and weight will impact the cost associated to shipping the vehicle. You will learn more about this in pricing.

Terminal Network

In order to move vehicles efficiently and safely, we do not drive our carriers into residential areas. In addition to it being difficult to driver these carriers in residential areas, it is not safe. The drivers may have to unload two cars to get the vehicle they need. For this reason, we have created a terminal network.

In addition to the 6 terminals that we own and operate, there are 95 contracted terminals. All vehicles are either transported to the origin terminal via a flat bed truck or the customer drops off the vehicle at the origin terminal. At this point, it is loaded onto a carrier and transported to the destination terminal. Once it arrives at the destination terminal, it is either picked up by the customer, or delivered to the customer’s door via a flat bed truck.

Having a terminal network provides our drivers with a safe and secure place to load and unload vehicles. In addition, our terminals wash vehicles prior to delivery or customer pick up.

There are two types of terminals.

Regional TerminalsThese terminals are used for origin and destination only.

Hub TerminalsThese terminals are used for origin, destination, and as transship (lay over) terminals.


DAS Logistics

Our Terminals

The following is a visual of the terminals that we are currently using. Those that are represented with a are hub terminals.


DAS Logistics

DAS Logistics

Through the years, DAS has learned a lot about moving vehicles. At one time, DAS would route carriers to pick up vehicles from the origin terminal and transport them directly to the destination terminal. With all of the possible origin/destination combinations, it became very difficult to ensure transit times were being met. In order to move cars more efficiently, Hub terminals were implemented. The logistic process is referred to as hub and spoke.

In the same way that the airlines transport travelers, DAS transports cars. Each hub terminal is responsible for a region. Cars from regional (spoke) terminals are transported to hub terminals, then reassigned to another carrier and moved to the hub terminal closest to the destination. If the vehicle is going to another regional terminal, it would be reassigned and moved to the destination terminal. In the event the vehicle has a stop at a hub terminal, we refer to it as the “Transship Terminal”.

We always attempt to transport a vehicle on one carrier; however, it may not always be possible. Anytime a transship terminal is inserted in the route, the customers vehicle will be unloaded and reassigned to another carrier. Operations will determine the route of each order based on capacity and available carriers.


Example 1 Example 2Origin: Mesqute, TXDestination: Chicago, IL

Sequence Terminal

1 Mesquite

2 Chicago

Route RouteSequence Terminal

1 Frankfort

2 Carson

3 San Diego

Origin: Chicago, ILDestination: San Diego, CA

DAS Logistics

Order Flow

Now that you understand the terminal network and our logistics process, we will cover the overall order flow of how vehicles are transported from origin to destination.

Terminal to Terminal move:


Customer books move

Operations assigns

vehicle to a carrier

Destination Terminal contacts customer

Customer drops off vehicle at the Origin Terminal

Customer picks up vehicle from the Destination

Terminal

Carrier loads the vehicle,

transports to destination

terminal

When the customer books a move with DAS, he/she will provide us with a drop off date. This is the date the customer is expecting to drop it off the vehicle at the Origin Terminal. DAS will provide the customer with a DAS Order number.

DAS will send the order information to the origin terminal so they will be expecting the customer to drop it off. Please note that the terminals operate during business hours only and most are open for a few hours on Saturday. It is important that we provide the individual terminals hours of operation to our customers.

Vehicles can remain at the origin terminal for several days before being loaded onto a carrier. This is normal. Once it is checked in at the origin terminal, the vehicle will be placed into queue to be assigned to a carrier. Once Ops has a dedicated space on a truck to transport the vehicle, it they will assign it to a load number. A load number is associated with a specific truck and contains a list of DAS Numbers. Several vehicles will be on a load number. Once the vehicle is assigned to a load, we have made space on that specific truck to pick up that specific vehicle.

Once the drivers arrive at the terminal, they will load the vehicle and transport it to a transship terminal or to the destination terminal. It is important to know that a truck may stop at many terminals along the way to load and unload vehicles. In addition, they always do not take a direct path from origin to destination. FYI…A driver can travel approximately 500 miles per day. DAS prefers to hire team drivers on long haul routes allowing the team to travel approximately 1000 miles per day.

Once the vehicle arrives at the destination terminal, the terminal will give the vehicle a light wash (weather permitting) and contact the customer to advise it is available for pick up. Vehicles can remain at the terminal for up to 5 days at no charge to the customer. If the customer does not pick up the vehicle within 5 days from arriving at the destination terminal, a storage fee of $10.00 per day will be charged to the customer when they pick up their vehicle. Note: The terminal collects storage directly from the customer.

Customer retrieves vehicle from destination terminal.

DAS Logistics

Door to Door move:


Customer books move

Origin Terminal picks up vehicle

Operations assigns

vehicle to a carrier

Carrier loads the vehicle,

transports to destination

terminal

Destination Terminal Delivers vehicle

When the customer books a door pick up move with DAS, he/she will provide us with a pick up date. This the date the customer is needs vehicle picked up from the door. DAS will provide the customer with a DAS Order number.

Once a door to door move is booked, we will send the terminal a pick up order. All moves should not be booked with a pick up date less than 2 days from the current date. If the customer would like next business day pick up, you must check with the origin terminal first. If they can pick it up, there will be an additional next day pick up charged to the customer.

Once the terminal receives the order, they must contact the customer 24 hours prior to schedule the pick up. They confirm the vehicle, origin address and provide the customer with a 2-hour pick up window for the following day.

The terminal will pick up the vehicle using an open flat bed truck. Please note that we do not allow the terminals to use a standard tow truck, where the front or rear tires are rolling on the ground.

Vehicles can remain at the origin terminal for several days before being loaded onto a carrier. This is normal. Once it arrives, the vehicle will be placed into queue to be assigned to a carrier. Once Ops has a dedicated space on a truck to transport the vehicle, it they will assign it to a load number. Once the vehicle is assigned to a load, we have made space on that specific truck to pick up that specific vehicle.

Once the drivers arrive at the terminal, they will load the vehicle and transport it to a transship terminal or to the destination terminal. It is important to know that a truck may stop at many terminals along the way to load and unload vehicles. In addition, they always do not take a direct path from origin to destination. Note: when customers track their moves online, they could see the vehicle traveling in the opposite direction.

Once the vehicle arrives at the destination terminal, the terminal will contact the customer 24 hours prior to delivery. When they contact the customer, they will provide a 2-hour delivery window for the following day.

The terminal will deliver the vehicle using an open flat bed truck. Please note that we do not allow the terminals to use a standard two truck, where the front or rear tires are rolling on the ground.

Storage fees are not charged on door deliveries unless the customer has to delay the delivery of the vehicle more than 5 days from it arriving at the destination terminal.

DAS Logistics

Review questions

1. How many terminals does DAS own? Contract?

2. What is Hub and Spoke? What is a Transship terminal?

3. What is another name for a truck?

4. What does the customer receive from us that is unique to his/her move?

5. How many miles can a single driver travel per day? Team Drivers?

6. What is a load number?

7. What is a route?

8. What is the difference between a T-T move and a D-D move?

9. How are vehicles towed to and from terminals on D-D moves?

10. How many days can a vehicle stay at the destination terminal before storage fees start accruing? Are storage fees applicable if the vehicle is being delivered to the customers door?


DASSTAR



DASSTAR

DASSTAR

DASSTAR is our customer order database. It is used by all sales segments, operations, accounting, customer service, and sales. It is used to provide quotes, book orders, assign trucks, create loads, etc.

Objectives:


Search orders and quotes Determine order status Review internal notes


DASSTAR

DASSTAR – Main Menu

DASSTAR address: http://dasstar.das.com/dascar/dascarweb/quote/Jmdquote_retail.aspx

Menu Detail

Ordering Create quotes and book orders.

Service Delivery Review existing order information, order tracking and Customer Service functions

Service Recovery Manage the claims and subrogation process

Accounting Used for accounts payables and accounts receivables

Reporting All DASSTAR reports

Search Search for orders

Sales Productivity View month to date sales productivity

NOTE You will only need Search, Service delivery, and Reporting.


Menu

Reports

http://dasstar.das.com/dascar/dascarweb/quote/Jmdquote_retail.aspx

DASSTAR

DASSTAR – Search Screen

DASSTAR allows you to search for customer orders and quotes using various search criteria.

Popular Search Options

Detail

Name Search by customer first and or Last Name

E Mail Search by customer e mail address

Order Number Search by order or quote number

EBAY Item # Search by Ebay Item number


DASSTAR


Use the following steps search for an order:

Step Detail

1 From the main menu, click on search

2 Enter search criteria

3 Click on Find Orders


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DASSTAR


Step Detail

4 Scroll down to review the results

4.5 The results window will display: Order or Quote Number Customer name Date the order was booked or quoted Order Status (Delivered to customer, quote, etc) Order Status Link (if you click on the link, it will route you to the order

status screen) Claims Status Link (If you click on the link, it will route you to the claims

status screen)

5 To review the order status, click on the order status link


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DASSTAR

DASSTAR – Order Status Screen

Field Definition

1 Order Number

2 Date and time order was booked

3 Order charges

4 Customer Name

5 Sales type (Retail, Corporate, Global) & Vehicle Year, Make, and Model

6 Referral Source Link. Click on the link to view referral source details

7 Order Taker or Sales rep that booked the order

8 Order Status


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DASSTAR

Order Statuses

Before we continue learning the DASSTAR screens, it is important for you to understand order statuses.

On HoldOrders that are on hold will not be transported. In most cases, orders that are on hold are due to being unpaid. DASSTAR automatically places unpaid Retail orders on hold, unless the customer is paying via COD. Typically Corporate orders are invoiced and they will not be on hold.

Booked for Pick-UpCustomer Orders in this status have selected Door Pick Up and are available for the terminal to pick up the vehicle from the customers origin address. Keep in mind, the terminal will not pick up the vehicle until the Pick Up / Drop Off date.

Booked/Waiting for Customer Drop offCustomer Orders in this status have selected to drop off the vehicle at the origin terminal. Keep in mind, the customer typically will not drop the vehicle off at the origin until the Pick Up / Drop Off date.

On LotThe vehicle is on lot at the origin or transship terminal. It is in queue to be assigned to a carrier and transported to the destination or transship terminal.

Assigned to LoadThis status is not used often. In most cases, we will assign a vehicle to a load and it remains in the “On Lot” status until it is loaded onto a carrier and in transit. Please note that this status is used by DASSL. Once they identify a 3rd party carrier to move the vehicle, they will update the status to “Assigned to Load”.

In TransitThe vehicle is currently on a carrier and is being transported.

On Lot at Destination / Pending DeliveryCustomer orders in this status have selected Door Delivery. The vehicle is on lot at the destination terminal pending delivery to the customers destination address.

On Lot at Destination / Pending Customer Pick UpCustomer Orders in this status have selected to pick up the vehicle from the destination terminal. The vehicle is on lot at the destination terminal pending the customer to pick it up.

Delivered to CustomerCustomer has received their vehicle. All completed orders are in this status whether it was a customer pick up or door delivery.


DASSTAR

CanceledOrders that are canceled are in canceled status

Booked/Waiting for Customer Drop offCustomer Orders in this status have selected to drop off the vehicle at the origin terminal. Keep in mind, the customer typically will not drop the vehicle off at the origin until the Pick Up / Drop Off date.

On Lot at PortGlobal orders only. These vehicles are on lot at the port pending to be loaded on to a marine carrier.

Pre OrdersThere are several types of pre orders. Pre orders are created when we have the information on the move, but have not booked an official order yet. In retail, most of the pre orders are created when we start the booking process, but do not complete it. The customer may have changed his/her mind during the booking process.

Corporate Pre OrdersCorporate utilizes pre-orders when they have the information from the corporate account, but the order is not yet confirmed by the customer. This also allows our operations team to forecast future orders.

PreOrderLeftMessage – A message was left for the transferee (customer) to confirm order.

PreOrderWillAdvise – Contact was made with the transferee (customer) and he/she will call back to confirm or cancel.

CorporatePreOrderCancel- The transferee canceled the Pre Order.

Order Flags

We have several flags on orders that alert us to important information. The flags are at the top of the order status screen are in highlighted so they are easily seen.

Unpaid – Retail and Global orders that are unpaid will be flagged Expedite – Orders with Expedite Service are flagged Guaranteed Transit – Orders with GTT service are flagged VIP – Orders that we consider VIP are flagged. VIP is used for high profile customers,

celebrities, sports figures, and specific corporate accounts. Claim – In the event the customer reports a claim, you will see an adjuster name

located above the order taker/sales rep name


DASSTAR

DASSTAR – Order Status Screen

Field Definition

1 The update time indicates the date and time the order location was last updated.

2 Order Status and Current Location of the vehicle. If the vehicle is in transit, it will show the city that it is traveling through as of the Update time on the order.

Note The remaining fields in the status bar are duplicated in the order information below that we will discuss on the next few pages


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DASSTAR

DASSTAR – Order Status Screen – Origin Section

Origin Fields Definition

Pick Up Terminal The city of the origin terminal. Don’t let the name of this field lead you to believe that the terminal “picked up” the car. You cannot determine if this move is a door pick up / door drop off on this section of the screen

Pick Up/Drop Off The date the customer requested vehicle to be picked up by the origin terminal or the date they would drop off at the origin terminal

Actual Arrival The date/time the vehicle actually arrived at the origin terminal

Expected Load from origin

If the order is assigned to a load, there will be an expected load from origin date.

Actual Load from Origin

If the vehicle was already loaded, the actual load from origin will be populated

Transit Time This is the quoted transit time for the order.

DASSTAR – Order Status Screen – Current Section


DASSTAR

Current Fields Definition

Current Terminal The current terminal displays the city of the terminal that the vehicle is currently located. This could be the origin terminal, transship terminal or the destination terminal.

Current Load # If the vehicle is assigned to a load, the load number will be populated

Truck Number If the vehicle is assigned to a load, the truck number that will transport the vehicle will be displayed. If the vehicle is being transported on a DAS truck, the numbers will be 6 digits. If the vehicle is being moved by a freight forwarder, it will display their truck number. Please do not communicate to customers if their vehicle is being transported by another carrier.

Expected Load Date

The Date / Time vehicle is expected to load from the current terminal. This could be a duplication from the origin section if the current terminal is also the origin terminal.

DASSTAR – Order Status Screen – Current Section


DASSTAR

Current Fields Definition

Actual Load Date Date the vehicle was actually loaded onto a carrier

Carrier If the vehicle is being transported by a Freight Forwarder, the carrier name will be listed. Also, if it is a DASSL order, the carrier name will be populated. Please remember, customers who book through DASSL are aware that we are brokering the move, therefore that information can be given to customers

On Hold Date If the order was on hold at any time, the date it was placed on hold will be populated

Off Hold Date If the order was on hold, this field will display the date the hold was released

DAS Truck Numbers

300XXX = 10 Car Open Carrier. 400XXX = 9 Car Enclosed Carrier600XXX = 8 Car Enclosed Carrier 500XXX = Hard Side Enclosed

DASSTAR – Order Status Screen – Destination Section


DASSTAR

Destination Fields Definition

Arrival Terminal The city of the destination terminal

Original Due Date The original Due Date of the Order. For example, this order was scheduled for pick up/drop off on 10/30/2006. The transit time is 8 days, therefore the original due date is 11/7/2006.

Adjusted Due Date The Adjusted Due Date field is used in the event that the customer drops their vehicle off at the origin terminal after the pick up/drop off date. The adjusted due date recalculates based on the actual arrival at origin plus the transit time on the order. In addition, if an order is on hold after it arrives at the terminal, the adjusted due date will be determined by the date the vehicle is released from hold plus the transit time on the order.

DASSTAR – Order Status Screen – Destination Section


DASSTAR

Destination Fields Definition

ETA To Destination

If the vehicle is assigned to, or being transported on a load that is moving it to its destination terminal, this field will be populated with the date it is estimated to arrive at the destination terminal. Note, if the vehicle is being moved to a transship terminal, this field will NOT be populated since there is not an ETA to destination yet.

Actual Arrival At The date the vehicle actually arrived at the destination terminal

Actual Transit Time

The number of days it actually took to transport the vehicle

Customer Delayed Date

If the customer has been contacted to deliver the vehicle to the customer and the customer requests a delivery date in the future, the terminal will populate the date the customer requested.

Customer Received Date

The date the customer picked up the vehicle from the destination terminal, or the date the terminal delivered it to the door.

DASSTAR – Order Status Screen – History Section


DASSTAR

Order History Definition

1 Displays notes that employees and terminals enter regarding the order. To review additional notes, you can use the scroll bar on the left hand side of the note windowThe note window displays the date the note was entered, the employee name, the note category, and the detail.

2 Used to enter a new note.

3 Click to view scanned documents. All BOLs are scanned into our system. Once the customer signs the BOL, the terminal sends them to DAS and they are scanned.

4 Order Tracking window allows you to view the route the order has, is or will take while it is being transported.

DASSTAR – Order Status Screen – History Section


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DASSTAR

Order History Definition

1 Displays notes that employees and terminals enter regarding the order. To review additional notes, you can use the scroll bar on the left hand side of the note windowThe note window displays the date the note was entered, the employee name, the note category, and the detail.

2 Used to enter a new note.

3 Click to view scanned documents. All BOLs are scanned into our system. Once the customer signs the BOL, the terminal sends them to DAS and they are scanned.

4 Order Tracking window allows you to view the route the order has, is or will take while it is being transported.

DASSTAR – Order Status Screen – Order Tracking

If you click on the order tracking button, the following window will be displayed.


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DASSTAR

Order Tracking Definition

1 This information displays the route an order took, is taking, or will take. It will display the origin, transship, and destination terminal. For each sequence, it will display the date it arrived and the date it left (if applicable)

2 This information displays the load(s) including the truck number and load number

3 This information displays the drivers that loaded and transported the vehicle


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DASSTAR

DASSTAR – Order Status Screen – Move Details

The move details section of the order status screen will appear slightly different depending on sales type. We will cover a retail order in this document and have you view the others as part of a hands on exercise.

Field Definition

1 You can expand all of these sections by clicking expand all, or just expand one by clicking on the individual section.

Customer Contact Displays the customer contact information. Please note that the customer contact information may be different than the origin and destination contact.

Vehicle Info Displays Vehicle Owner, details of the vehicle, and selected services

Origin and Dest Displays the origin and destination customer contact info.

Billing Displays the Billing and Payment information

DASSTAR – Order Status Screen – Customer Contact


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DASSTAR

The customer contact is the individual who contacted DAS to book the move

Field Definition

Name Customer first and last name

Address The customers address. This field is not required

Contact Numbers We request two and must have at least one contact numbers. Home, Work, Fax, or other (Cell)

Email Address Displays the customers e mail address. DASSTAR Requires an Email address be entered

City/State City and State of the customer contact

DASSTAR – Order Status Screen – Vehicle Information


DASSTAR

The vehicle information section also displays the vehicle owner. The customer contact may not be the owner of the vehicle, however, in most cases it is the same customer.

Field Definition

Owner Info Owners name, address and contact information

Vehicle Info The year, make, model of the vehicle. This section also includes the oversized class (Standard, Oversized 1, 2, or 3)

Unlisted Model Our database does not contain vehicle info for pre-1980 cars. This is a free form field to enter the vehicle make and model if it is not listed in our database.

VIP If this is a VIP order, the VIP box will be checked. The description will include the reason it is VIP (Dallas Cowboys Player, etc)


DASSTAR

DASSTAR – Order Status Screen – Vehicle Information

Field Definition

Buy/Sell / Relocation

Identifies if the move is in result of a purchased vehicle or a customer relocation.

Services Displays the services selected for this move.

Car Data VIN, License Plate, Mileage, Length, Width, Eight

Modifications Rarely used for DAS fleet moves. This is more for DASSL

EBAY Item If the customer purchased the vehicle off of EBAY, we request the item number. It can be valuable information for Service Recovery.

Insurance Carrier In the event the customer does not select Valuation Coverage, we require them to provide us with the name of their insurance carrier.


DASSTAR

DASSTAR – Order Status Screen – Origin and Destination

This section displays the specific contacts for origin and at destination. In addition, it displays the terminal information.

Field Definition

Origin Location Origin contact information.

Door Pick Up Flag If this box is checked, then the origin terminal will be picking up the vehicle from the customers home. If it is not checked, then the customer will be dropping the vehicle off at the origin terminal.

Door Drop Off Flag If this box is checked, then the destination terminal will be delivering the vehicle to the customer’s door. If it is not checked, then the customer will be picking up the vehicle from the destination terminal.

Destination Location

Destination contact information


Door Pick Up Flag

Door Drop Off Flag

DASSTAR

DASSTAR – Order Status Screen – Origin and Destination

Field Definition

Origin Terminal Displays three options for the origin terminal. This will not impact most users, but allows us flexibility in determining which terminals should pick up / deliver to certain cities. The number in () next to the terminal indicates the number of miles the customers city is from that terminal. The applicable to this move is highlighted.

Destination Terminal

Displays three options for the destination terminal. This will not impact most users, but allows us flexibility in determining which terminals should pick up / deliver to certain cities. The number in () next to the terminal indicates the number of miles the customers city is from that terminal. The terminal applicable to this move is highlighted.


DASSTAR

DASSTAR – Order Status Screen – Billing and Payment

This section contains billing and payment information. Please note there is also a billing contact. The customer who booked the order may not be the individual who is paying for the move.

Field Definition

Billing Contact The name and address of who is paying for the order

Billing details PO Number (if applicable) and the date the order was paid

Discounts Displays any discounts or adjustments that have been entered on the order.


DASSTAR

DASSTAR – Order Status Screen – Billing and Payment

Field Definition

Totals and Payment Info

The system total (the total price of the move) and the balance due.

Payment Terms Used for primarily for Corporate Orders

Payment Method The payment method selected when the order was booked

Payment Type window

Displays the details of the payment type, customer who paid, date, amount, etc.


DASSTAR

Review Questions

1. What is DASSTAR?

2. Who uses DASSTAR

3. Name 3 ways an order or quote can be located in DASSTAR?

4. What does it mean when an order is on hold?

5. What does the status “In Transit” mean?

6. What is the difference between a quote, pre-order, and an order?

7. What do we use Order Flags for?

8. How can you determine if a claim has been filed?

9. What is the difference between an expected load date and an actual load date?

10. Explain the Update Time field.


DASSTAR

11. What is an adjusted due date?

12. How can you determine if a vehicle is traveling on an open carrier or enclosed carrier?

13. What is the difference between Transit Time and Actual Transit Time?

14. When will DASSTAR populate an ETA to Destination? In what cases will we not have an ETA to Destination?

15. What are the order notes used for? Should notes contain your opinion of a customer?

16. What is the Order Tracking Window used for?

17. How are BOLs loaded into to DASSTAR?

18. Why can there be more than one customer name on an order?

19. How can you determine the number of miles a customers address is from the terminal?

20. What are two fields that you can look at to determine if an order is paid or not?

21. How can you locate the terminal name, address, and contact information for a specific order?


DASSTAR

Hands on Exercise

Please utilize DASSTAR to obtain the requested information for each order number:

Order 1:_________________

1. What is the customer Name

2. What is the sales type?

3. What status is the order in? If in transit, where is the vehicle now?

4. What is the origin terminals name and contact phone number?

5. When can the customer expect to receive his/her vehicle?

6. Is the move D-D, T-T or a combination?

7. When date did the vehicle arrive at the origin terminal?

8. When was the last update on the order?

Order 2:_________________

9. What is the customer Name

10. What is the sales type?

11. What status is the order in? If in transit, where is the vehicle now?

12. What is the pick up date and due date?

13. Is the move D-D, T-T or a combination?

14. Is there a claim?

15. Was there/is there a transship terminal for this move?


Customer Website



DAS WEBSITE

Our Website

DAS has developed a very sophisticated, yet consumer friendly website. Our internet website allows consumers to receive online move quotes as well as completely book an order online. In addition, the website is used for existing customers as it allows them to track their move 24 hours a day, 7 days a week!

Objectives:


Obtain a quote for a potential customer Track the status of an existing move


DAS WEBSITE

Main Page

The DAS website can be accessed by through the following web address:

www.dasautoshippers.com

Number Details

1 The title bar and our toll free number. Note: We many different toll free numbers that allow us to track how customers reach us. Our website, Ebay, etc.

2 Links to Information, products and services, and Customer Service

3 Displays the services offered

4 Allows our retail customers to obtain a quick quote. Note, the quick quote is just that. It does not use the specific vehicle information to obtain a price, therefore, the price could change when completing a real time quote.


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http://www.dasautoshippers.com/

DAS WEBSITE

Main Page (Cont)

Number Details

6 Allows the customer to request a call back. The customer enters their contact number and a sales representative will contact them within 15 minutes.

7 Online Tracking! Customers can track the status of the move online with the simple click of a button.

8 Displays our specials and promotions

9 Displays our partners


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DAS WEBSITE

Creating a Quick Quote

Please follow the steps below to create a quick quote. Please remember that the quick quote may not provide you with an accurate price. This is simply going to give you an idea of the cost. This applies to Retail moves only. Prices for Corporate moves are determined by the Contract.

Step Action

1 Click on the drop down to select vehicle size. Choices are: Standard Size Car Small Ban/Pickup/SUV (Ex: Chevrolet Trail Blazer, Dodge Dakota) Large Van/Pickup/SUV (Ex: Chevrolet Suburban, Dodge Ram) Motorcycle Boat Other

Note: If you select Boat or Other, the system will route you to an informational page and ask the customer to call in to sales to obtain a quote.


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DAS WEBSITE


Step Action

2 Enter the Origin Zip Code. If you do not have the zip code, you can click on the link directly below the zip code box labeled “Look Up Zip Code”. You will receive a pop up box that will allow you to find the zip code by entering the city and state.

3 Enter the Destination Zip Code. If you do not have the zip code, you can click on the link directly below the zip code box labeled “Look Up Zip Code”. You will receive a pop up box that will allow you to find the zip code by entering the city and state.

4 Enter the estimated move date. You can also click the calendar box next to the date field. This will bring up a calendar, which you can select from as well

5 Click on Get Your Quote


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DAS WEBSITE


Number Details

1 Estimated Price of the move. This does not include any value added services and is terminal to terminal.

2 Estimated transit time.

3 Origin and destination terminal maps

4 If you enter the your/the customers e mail address, it will generate the quote via e mail.

Note To obtain a custom quote, scroll down in this window


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DAS WEBSITE

Creating a Custom Quote

After obtaining a quick quote, please follow the steps below to create a customer quote. Creating a custom quote will allow you to add upsells and obtain an accurate price of the move. This applies to Retail moves only. Corporate moves are priced via the Corporate Contract.

Step Action

1 Enter the customers e mail address

2 Select the Year, Make, and Model of the vehicle being transported

3 Check the appropriate box for: Is the vehicle operable (If yes, you will be referred to call DASSL) Is the vehicle a convertible (If yes, top load will be forced) Has the vehicle been modified

4 Scroll down to the value added services


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DAS WEBSITE

Creating a Customer Quote

Step Action

5 Check the appropriate value added services if applicable

6 Check on door pick up/ deliver if applicable. You can select: Door Pick Up Only Door Drop Off Only Both Door Pick up and Drop Off (Best Value)

7 Check an expedited or guaranteed product if applicable. Note, orders cannot have both GTT and Expedite.

8 Click on Update your quote


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DAS WEBSITE


Number Details

1 Total Quote Price

2 Quote Number – If the customer chooses to book from this quote, this number will be the DAS Reservation Number.

3 Value Added Services and Prices

4 Estimated Pick Up and Delivery Dates

5 Origin and destination terminal information.

Note Use the left hand side of this screen to make changes to this quote.


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DAS WEBSITE

Online Tracking

Customers can get real time statuses of their moves 24 hours a day, 7 days a week on our website. Both Corporate and Retail moves can be tracked using this online tool. Please use the following steps to track move status online.

Step Action

1 From the main page of our website, enter the order ID in the “Track Your Vehicle” box

2 Click on Go


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DAS WEBSITE

Online Tracking

Step Action

3 Enter the last 4 letters of any of the last names on the move. For example, a vehicle may be shipped from Jane Smith to David Johnson. The system will accept smit and john. Also, if the customers last name is less than 4 digits, enter the complete last name. Example: Doe

4 Click on Submit


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Online Tracking

Number Detail

1 Order Number

2 Customer Name

3 Origin and Destination

4 Pick up date and Estimated Time of Arrival

5 Disposition: In transit, On Lot, Pending Delivery, Pick up, etc

6 The current location of the vehicle

7 Customer Received Date. Will be populated if customer received vehicle

8 Vehicle Type

9 Information and weather advisories


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DAS WEBSITE

Corporate Services

Corporate Accounts have the ability to view all moves for their customers. Upon request, we will provide them with a log on name and password. This will allow them to view their moves based on date range, order number, or customer name. The following steps are used:

Step Action

1 Click on Corporate Login


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DAS WEBSITE

Corporate Services

Step Action

2 Enter the Corporate Account Number

3 Enter the Password

4 Click on Login


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Corporate Services

Step Action

5 Search by All orders, Date Range, Order number or last name

6 Click on Submit


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DAS WEBSITE

Corporate Services

Step Action

7 This screen will give you a view of orders based on your search criteria. The summary includes:

Order Number Customer Name Pick Up Date Promise date or Due date Current Location Customer Received date if applicable

8 To view the detailed status screen, click on the customer name


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Corporate Services

Number Details

NA Screen displays the status and summary of the order


DAS WEBSITE

Review Questions

1. What is our web address?

2. What information is needed for a customer to track his/her move online?

3. What is the difference between a Quick Quote and a Custom Quote?

4. Does our website allow corporate customers to obtain quotes?

5. Will the website allow you to obtain a quote for a Boat or RV? If not, what happens?

6. Where can company information be located from our website?

7. Can I create a quote with both GTT and Expedite service?

8. How can you locate a zip code for a move if the customer does not have it?

9. Where will special weather advisories be located?

10. How does a corporate client receive a corporate log in ID?


Retail Services



Retail Services

Retail Service

Retail Service is an extremely profitable part of DAS. As discussed on the DAS overview, we operate under three sales segments. Our retail product is targeted towards the individual mover. They are consumers moving vehicles one time, seasonally, and dealers who sell vehicles and refer moves to DAS.

Objectives:


Understand how retail pricing and transit time strategy Communicate the retail product suite Understand retail pricing and transit times Create quick quotes for potential customers Create Custom quotes for potential customers Utilize the retail sales team to create orders Communicate payment options to customers Sell the retail product


Retail Services

Retail Pricing and Transit Time Strategy

Pricing and Transit times are determined by the market place as well as our capacity to move vehicles. Each summer, the relocation industry’s business sky rockets with move requests. We call this our peak season.

Unfortunately, the industry can become imbalanced. Meaning, there could be a high volume of consumers moving to the west coast and a low number moving to the east coast. In order for our operations to be efficient, we cannot drop a load of cars off on the west coast without having a load of cars to pick up.

We keep our moves balanced by lowering prices and transit times in areas where we need moves and increasing prices and transit times in areas that have heavy traffic. To accomplish this, we have divided the country into 12 regions.

Prices and transit times are determined by the origin and destination region. For example, if we need traffic out of Florida moving to Washington State, we can reduce prices and transit time from region 4 to region 10. We also change prices based on day of week, seasonal, and competitor.

This strategy applies to retail only. The pricing and transit times for Corporate moves are determined by the contract and are not revised to accommodate volumes.


Retail Services

Retail Pricing Structure

Our pricing structure is made up of 4 components.

Base Rate / Minimum AdjustmentThe Base Rate of a move is T-T price or the OTR charges. The base rate is determined by mileage, origin zone, destination zone, and a lane modifier. Each combination of origin zone and destination zone has a different rate per mile. The lane modifier allows us to changes prices quickly by either reducing or increasing prices from a specific zone to a specific zone.

We also have implemented a minimum base rate for each combination of origin zone and destination zone. For example, if the minimum price for zone 1 to zone 10 moves is $500.00 the base rate calculates to $480, a minimum adjustment of 20.00 is added to the order. If the base rate calculates to $500 or greater, a minimum adjustment does not apply.

This is for your information only, as you will see a base rate and a minimum adjustment in DASSTAR. You should only communicate the total price of the move to the customer. Giving them this information would cause confusion and a lost sale.

Door Pick Up/Delivery and Rural Route ChargesWhen a customer chooses Door Pick up, Door Delivery, or both, a flat fee is charged for the door pick up and delivery. In addition, if the door is more than 15 miles from the terminal, we charge a Rural Route Fee of $3.00 per mile. Therefore, a D-D move will be charged fees for door pick up, door delivery, and possibly for origin rural route and destination rural route fees.

Value Added ChargesThese are the prices for the services we just discussed. They are in addition to the base rate of the move.

Fuel SurchargeA Fuel Surcharge is added to all retail moves. It is 20% of the OTR charges including the type of truck. The OTR charges consist of the Base Rate and Minimum Adjustment. If Enclosed is part of the move, the enclosed fee is included to determine the fuel surcharge. The fuel surcharge does not apply to door pick up/delivery, Valuation, Top Load, Expedite or Guaranteed Transit fees.


Retail Services

Move Types

There are 3 types of moves that we offer:

Terminal to Terminal Service (T-T)The customer will be responsible for bringing the vehicle to the origin terminal. Once it is checked in, it will be assigned to a carrier and transported to the destination terminal. The customer will be responsible for picking up the vehicle from the destination terminal.

Door to Door Service (D-D)The customer’s vehicle will be picked up at the customer’s door by the nearest terminal. Note: All door pick ups and deliveries are done using an open flat bed truck. Once it arrives at the origin terminal, it will be assigned to a carrier and transported to the terminal nearest the customer’s destination. Once it arrives at the destination terminal, the terminal will deliver the vehicle to the customer’s door using an open flat bed truck.

Terminal to Door Service (T-D) / Door to Terminal Service (D-T)Based on the needs of the customer, they can choose to drop it off at the origin terminal, but have it delivered to their door. In addition, they can have the vehicle picked up at their door, but delivered to the destination terminal, where they will be responsible for picking it up.


Retail Services

Value Added Services

In order to accommodate every customer need, the following value added services are available to our retail customers. Is price is a factor, we have an answer. If transit time is important, we have the solution! The prices for these services are in addition to cost of the move.

Enclosed Service - $350During the Intro to DAS section, we discussed the different types of carriers we use. In order to meet all customer needs, they can choose to have their vehicle transported via an enclosed carrier. This protects the vehicle from the elements while it is in transit. Please note that if the customer chooses door to door enclosed, the vehicle will be picked up from the customer’s door using an open flat bed. When selling this service, be sure to advise the customer, so there is no confusion.

Note: You will also see Enclosed listed at a price of $420.00. It is a total of $420.00 added to the cost of the order due to the 20% Fuel Surcharge.

Top Load - $150As you have seen with our carriers, they each have two levels. Not only is it an advantage for us to transport as many cars as possible, but it allows our customers to choose the top load! Placing a vehicle on the top load limits the possibility of fluids leaking onto the vehicle from cars above it. Please remember, we ship all types of vehicles and most of them are used cars. All vehicles are inspected by our terminals before we agree to move them, however, as the car is positioned onto the carrier, it is possible for a minimal amount of fluid to leak from the vehicle. Since convertible tops are made of many types of material and may not be cleaned easily, we require all convertibles to be top loaded.

Expedite Service - $250Transit times are determined by either the volume of orders and capacity or by a Corporate Contract. They are typically anywhere from 14 – 18 days. In the event the customer needs a vehicle shipped quicker than the normal transit time, they can choose our expedite service. If this service is selected, the transit time is reduced by half, plus two days. Having this service places a priority in the operations system so it is assigned and moved quicker than a normal transit time move.

In the event that we do not deliver the vehicle by the due date, we will refund the customer 20% of the cost of the Expedite Service, every day the vehicle is late, up to the cost of Expedite service. For example, if the cost of expedite is $250.00 and we deliver the vehicle 1 day beyond the due date, we will refund the customer $50.00. If the vehicle is delivered 7 days beyond the due date, we will refund $250.00

Note: We frequently change the price of the expedite fee to accommodate high or low order volumes.


Retail Services

Guaranteed Transit (GTT) - $150Guaranteed Transit ensures the vehicle arrives at the destination by the due date. In the event that we are not able to deliver by the due date, the price for the Guaranteed Transit service is refunded. Having this service places a higher priority in the operations system so it is assigned and moved quicker than other order.

In the event that we do not deliver the vehicle by the due date, we will refund the cost of the Guaranteed Transit fee. For example, if the cost of GTT $150.00 and we deliver the vehicle 1 day beyond the due date, we will refund the customer $150.00. If the vehicle is delivered 7 days beyond the due date, we will refund $150.00

Valuation Coverage – $199 or $398If the customer does not want to use his/her personal insurance to cover the vehicle, while it is in transit, DAS offers Valuation Coverage. The customer can choose Valuation 50K or Valuation 100K. In the unlikely event that the vehicle is damaged in transit, Valuation 50K will cover up $50,000 and Valuation 100K will cover up to $100,000 in damage. Valuation Coverage is not insurance and should not be referred to as “Bumper to Bumper”. We will discuss Valuation Coverage into more detail later in this document.

Additional Charges/Fees:

Oversized FeesAs we discussed our carriers and how they are loaded, larger vehicles prevent us from fully loading the carriers. Therefore, we charge oversized fees on those vehicles. There are three levels of oversized fees for vehicles transported on DAS Fleet:

Class Height Oversized Fee

Standard 59” or less $0.00

Oversized 1 60” – 71” $150

Oversized 2 72” – 77” $250

Oversized 3 78” – 84” $400

Vehicles that are more than 84” or 7ft in height cannot be shipped on DAS Fleet. They must be shipped through DASSL. We will cover more about DASSL later in the training.

Next Day Pick up FeeIf a customer books an order with a pick up for the following day, there is a Next Day Pick Up Fee.

Vehicle YearVehicles made prior to 1980 are charged a $100 vehicle year fee. We charge this fee due to the number of complications that can arise with older model vehicles.


Retail Services

Communicating Transit Times

It is important for you to know that all of our retail transit times are estimated and are modified constantly to accommodate our order volumes. We evaluate them daily to ensure that we are selling at a timeframe that we can meet or exceed. Our customer satisfaction is the key to our success and we must be as accurate as possible to ensure a positive customer experience.

We do business with the 3 11 rule in mind. A customer who has a good experience will tell 3 people, however, a customer with a bad experience will tell 11 people. DAS is successful because of our referrals and it is crucial that provide world class service on each and every move.

Due to the unpredictability of the relocation industry, DAS does not guarantee delivery on any particular schedule. It is important that the transit times are communicated appropriately and you set the right expectations with the customer.

The Do’s and Don’ts of Transit Time

Do Don’t

“The transit time for you move is estimated at 14 days”

“The transit time for your move will be within 14 days.”

“Your vehicle will arrive in approximately 18 days”

“Your vehicle will arrive in 16 – 18 Days”

“Your estimated due date is December 1st” “Your vehicle will arrive no later than December 1st”

“Your vehicle will arrive around the 2nd of December”

“Your transit time is 14 days, but we are usually faster”

If we communicate a beginning and end for transit time (10 – 14 Days), then customers will expect the vehicle to delivery no later than the 14th day. In the event it arrives on day 15, we will not have met this customers expectations and he/she may follow rule 11.

Also, avoid telling a customer that we are usually early. In the event we are not early, we will have not met this customers expectations and he/she may follow rule 11.


Retail Services

Payment Terms

All retail moves must be pre-paid unless the destination terminal is Linden, Mesquite, or Carson and the customer is picking up the vehicle from one of these terminals. Door drop offs must be pre-paid regardless of terminals. The following payment types are accepted:

Credit Card (preferred)DAS requires pre-payment for most orders and prefer payment via credit card. To prevent a move from canceling, it is best that you secure payment at the time of booking. This will also prevent duplicate orders.

Cash in Advance (CIA)Customers may pay CIA, however, this can only be done if the customer is dropping off their vehicle at a main DAS Terminal (Linden, Mesquite, or Carson). Drivers do not accept payments, therefore it MUST be a customer drop off.

Mail InCustomers may mail in a payment via a Cashiers Check or Money order. The payment should be mailed the Mesquite address. Note, the order will remain on hold until the payment is received. This is not a preferred form of payment, as it can delay the customers move.

Cash on Delivery (COD)Customers may pay COD, however, this can only be done if the customer is picking up their vehicle from a main DAS terminal (Linden, Mesquite, or Carson). Drivers do not accept payments, therefore it MUST be a customer pick up.

DepositsWe do not accept deposits to move the vehicle from origin to destination. We do require a 100.00 deposit or payment in full on Door Pick ups from the Linden, NJ terminal. However, their move will remain on hold until the order is paid in full, unless it COD, terminal pick up, in Linden, Mesquite, and Carson. All moves other moves require pre-payment.

International Credit CardsCanadian credit cards can be processed the same way as domestic. You will need to change the country to Canada and use the Canadian Province and Postal codes.

Example: 800 Bay StreetToronto, ON M5S3A9Replace US with CN

All others should be sent to [email protected]. She will process all other international credit cards.


mailto:[email protected]

Retail Services

Valuation Coverage

Most of our services are very easily explained. Valuation Coverage can become complicated very quickly. DAS is not licensed to sell insurance and Valuation Coverage should not be sold as insurance. It is important that you understand how the coverage works, however, it is crucial that you make it simple for the customer.

Valuation Coverage DetailsDAS has a limit of liability of $250.00 in the unlikely event the customer’s vehicle is damaged in transit. If the customer dos not purchase Valuation Coverage, then their personal insurance will act as primary coverage. A customer, who does not choose valuation coverage, should verify with his/her personal insurance provider to ensure their vehicle is covered in transit. We offer two levels of Valuation. Valuation 50K will cover damage to the vehicle up to $50,000. Valuation 100K will cover damage to the vehicle up to $100,000. Please remember that Valuation Coverage is not insurance and should not be referred to as “Bumper to Bumper”. There are exclusions to what is covered.

Purchasing Valuation Coverage releases the limit of liability and DAS will act as primary. In the event that the vehicle is damaged in transit, DAS will cover up to $50,000 or up to $100,000 depending on the coverage chosen, and is subject to a 100.00 deductible.

Exclusions of Coverage, which are also noted on the contract/BOL:

Undercarriage damage Damage by foreign fluids Mechanical functions Exhaust Assembly After market items Paint chips Alignment / Suspension Air Dams Tires Rims Convertible Tops Louvers

You should never go into this type of detail with the customer. In the unfortunate event that there is a claim, DAS employs licensed adjusters that will make the decision on what is covered and how much is paid. All damage estimates are appraised by 3rd party appraisal companies or repair facilities that are not affiliated with DAS.


Spoilers Fog Lights Freezing of cooling system Antennas Personal items Acts of God Acts of Public Authority Actions of public enemy Acts of shipper (customer) Normal wear and tear Damage caused by a pre-

existing condition

Retail Services

Quotes

Please utilize our website to provide quotes on retail orders. There are two types of quotes that you can receive: a quick quote and a custom quote. You should always create a custom quote for your customer; however, you will have to go through the process of a quick quote first.

Our website can be accessed at www.dasautoshippers.com

Please use the process on the following to provide customer quotes.



Retail Services


Please use the steps below to create a quick quote. Please remember that the quick quote may not provide you with an accurate price. This is simply going to give you an idea of the cost. This applies to Retail moves only. Prices for Corporate moves are determined by the Contract.

Step Action

1 Click on the drop down to select vehicle size. Choices are: Standard Size Car Small Ban/Pickup/SUV (Ex: Chevrolet Trail Blazer, Dodge Dakota) Large Van/Pickup/SUV (Ex: Chevrolet Suburban, Dodge Ram) Motorcycle Boat Other

Note: If you select Boat or Other, the system will route you to an informational page and ask the customer to call in to sales to obtain a quote.


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Retail Services


Step Action

2 Enter the Origin Zip Code. If you do not have the zip code, you can click on the link directly below the zip code box labeled “Look Up Zip Code”. You will receive a pop up box that will allow you to find the zip code by entering the city and state.

3 Enter the Destination Zip Code. If you do not have the zip code, you can click on the link directly below the zip code box labeled “Look Up Zip Code”. You will receive a pop up box that will allow you to find the zip code by entering the city and state.

4 Enter the estimated move date. You can also click the calendar box next to the date field. This will bring up a calendar, which you can select from as well



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Retail Services


Number Details

1 Estimated Price of the move. This does not include any value added services and is terminal to terminal.

2 Estimated transit time.

3 Origin and destination terminal maps

4 If you enter the your/the customers e mail address, it will generate the quote via e mail.

Note To obtain a custom quote, scroll down in this window


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Retail Services


After obtaining a quick quote, please follow the steps below to create a customer quote. Creating a custom quote will allow you to add upsells and obtain an accurate price of the move. This applies to Retail moves only. Corporate moves are priced via the Corporate Contract.

Step Action

1 Enter the customers e mail address

2 Select the Year, Make, and Model of the vehicle being transported

3 Check the appropriate box for: Is the vehicle operable (If yes, you will be referred to call DASSL) Is the vehicle a convertible (If yes, top load will be forced) Has the vehicle been modified

4 Scroll down to the value added services


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Retail Services

Creating a Customer Quote

Step Action

5 Check the appropriate value added services if applicable

6 Check on door pick up/ deliver if applicable. You can select: Door Pick Up Only Door Drop Off Only Both Door Pick up and Drop Off (Best Value)

7 Check an expedited or guaranteed product if applicable. Note, orders cannot have both GTT and Expedite.

8 Click on Update your quote


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Retail Services


Number Details

1 Total Quote Price

2 Quote Number – If the customer chooses to book from this quote, this number will be the DAS Reservation Number.

3 Value Added Services and Prices

4 Estimated Pick Up and Delivery Dates

5 Origin and destination terminal information.

Note Use the left hand side of this screen to make changes to this quote.


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Changes

Retail Services

Customer Material

If you provided the customers e mail on a quote, the customer will receive the following quote confirmation.

Page 1:


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Page 2


Retail Services

Booking Retail Moves

Once the customer agrees to book the move, please contact the retail sales department at xxx-xxx-xxxx.

Please have the following available when you call:

Quote Number Customer Name Origin address (if door pick up) Destination address (if door delivery) Confirm pick up / drop off date EBAY Item Number

A retail sales representative will book the order with your sales code.


Retail Services

Order Confirmations

After a Retail order is booked, the customer receives an email or fax that contains our Terms and Conditions, Order Confirmation, Preship checklist, and any addendums that are applicable. The following pages are examples of those documents.

Step Details

1 The customer will receive the above e mail. To view the order confirmation and other applicable documents, click on the link in the body of the e mail.


Retail Services

Order Confirmations

Step Details

2 Each document is a link. Customers can view them by clicking on the link.

3 Also, you should encourage customer to click on the box next to each document and click the accept button. When customers click the Accept button, our customer database receives that information and we have documentation that the terms and conditions of our service were agreed upon by our customer.


Retail Services

Dependable Auto Shippers Vehicle Preship ChecklistGeneral Guidelines__ Your vehicle must be operable. If it is not, additional fees or methods may apply.

__ You must advise us of any modifications made to your vehicle such as 4x4 lift kit, camper shell, vehicle lowered, etc.

__ Your vehicle may not exceed 7’ in height and must have a minimum of 4” ground clearance to safely load and unload your vehicle.

__ We must have a working phone number where you may be reached throughout the duration of your vehicle relocation.

__ Your transit times vary due to the seasonal nature of our business , but averages 10-14 days in most cases.

Preparing Your Car For Shipment__ There must have no obvious fluid leaks

__ Your battery must be secure in the mounting bracket.

__ The vehicle must be clean for inspection. A dirty vehicle decreases the ability to perform a quality inspection.

__ The gas tank must have a minimum of (1/4) tank of fuel, but no more than (1/2) tank of fuel.

__ All alarm systems must be disconnected, disabled, or turned off.

__ Radios, cassette decks or CD players not built in, car phones, garage door openers, and E-Z pass must be removed.

__ All antennas must be fully retracted or removed.

__ All personal belongings must be removed. (except standard vehicle items such as the jack and spare tire)

__ All exterior spare tire covers, grill covers, or car covers must be removed.

__ Plants and hazardous materials are forbidden by law to be transported.

__ One set of ALL keys for the vehicle must be provided.

__ Non-permanent luggage racks, bike racks, or ski racks must be removed.

__ Your vehicle must be prepared for the new climate. This may include engine coolant, transmission oil, and other fluids.

Vehicle Inspection Requirements__ You or your designated representative must be present for the inspection at the time of pick-up and delivery.

__ You or your designated representative must sign the bill of lading and condition report at both origin and destination.

__ You or your designated representatives are responsible for confirming your vehicle’s condition. This must be done before the driver leaves the destination.

__ Damage will be noted by our representative on the bill of lading.

The maximum limit of liability is $250 unless you have purchased valuation coverage. If you are not certain of your coverage status, please contact Customer Service @ 800-826-1083.

Order Confirmation


Retail Services

DAS# 3161226 Payment Method Pay Now Today's Date 10/31/2006 2:55:54 PM Total Amount $1,500Location Booked DALLAS Amount Paid $1,500ETA Date 11/13/2006 Amount Due $0Pickup Date 10/25/2006 Order Taken By larried.

1.800.826.1083 Ext. 5052

Vehicle Description

Year 2002 Make/ModelChevrolet Silverado 1500 (Blue)

License Plate NA () Serial Number 000000181055Misc. Information

Origin Get Map

Serving Terminal NJE001 - DAS Linden (1-800-826-1083 x1554)Customer Name lisa unk Phone (203) 626-0530Address1 419 S cherry st Work PhoneAddress2 % american auto auctions Mobile Phone (203) 626-0530City/State Wallingford, CT Zip Code 06492Email [email protected]

Destination Get Map

Serving Terminal IDM005 - Magic Valley Towing ( 208-734-6138)Customer Name gary winters Phone (208) 237-8635Address1 *Customer P/U* 1805 Osterloh Ave Work PhoneAddress2 Mobile Phone (280) 251-9522City/State Twin Falls, ID Zip Code 83301Email [email protected]

ServicesOversized Yes COD NoTopload NoExpedite NoCorporate No Enclosed No

Oversized


http://quote.dasautoshippers.com/DASNEW/web_order/truenortmap/gettermmap.asp?termcode=IDM005

http://quote.dasautoshippers.com/DASNEW/web_order/truenortmap/gettermmap.asp?termcode=NJE001

Retail Services

Enclosed Transport Valuation Coverage Waiver

Order Number: 3161226Dependable Auto Shippers (DAS) would like to thank you for choosing us to ship your vehicle. Our goal is to provide you with a shipping experience above and beyond your expectations. Please contact our customer service department at 800-726-2693 regarding any questions or concerns.

Dependable Auto Shippers (DAS) will be shipping your vehicle on an enclosed transport according to the Terms and Conditions on the contract. You should have also received this document.

This waiver is to verify that you have agreed to waive the valuation coverage normally offered on our enclosed moves. DAS will maintain a maximum limit of liability for loss or damage of $250.00 See #6 on contract Terms and Conditions.

ALL LOCAL PICK UP AND DELIVERIES ARE MADE USING AN OPEN FLATBED TRUCK OR SMALLER 3-5 CAR OPEN TRANSPORT UNIT

VEHICLES MAY BE EXPOSED TO THE ELEMENTS WHILE AT DAS TERMINALS


Retail Services

Valuation Coverage Provided by DAS(Addendum to #6 of Contract Terms and Conditions)

Order Number: 3161226

Dependable Auto Shippers(DAS) would like to thank you for choosing us to ship your vehicle. Our goal is to provide you with a shipping experience above and beyond your expectations. Please contact our customer service department at 800.726.2693 regarding any questions or concerns.

Dependable Auto Shippers Limit of Liability:

As a result of the $199 fee paid, the vehicle owner or agent thereof, agrees the limit of liability of Dependable Auto Shippers or its agents regarding loss or damage to the vehicle is released and limited to a maximum of $50,000 .

DAS limit of liability is for the amount of valuation coverage that the vehicle owner or agent purchases: $50,000 for $199 or $100,000 for $398. If you have no insurance and you do not purchase our valuation coverage, our limit of liability is $250.

All other terms of the contract apply.


Retail Services

CONTRACT TERMS AND CONDITIONS

Order Number: 31612261. Shipper shall remove all non-permanent outside mounted luggage or other racks prior to shipment.

Shipper shall deliver car to carrier with a minimum of 1/4 tank of fuel, but no more than 1/2 tank of fuel.2. At the time shipper delivers car to carrier for shipment, shipper must furnish carrier with the key to the

ignition, doors and trunk. If shipper has an alarm system, it must be turned off, except those systems activated by the door lock.

3. Carrier will not be responsible for car rentals, nor shall it be liable for operating parts of the vehicle. Carrier will not be responsible for rentals as a result of damage to car.

4. The liability of carrier and its agents for loss or damage to the vehicle or contents shall be in excess to any insurance the owner or shipper has in effect covering the vehicle. The owner's or shipper's insurance shall be in excess to carrier's if valuation coverage is purchased.

5. The carrier shall not be responsible for personal effects that are transported in the car. Vehicle must be tendered in good running order. Carrier not responsible for C.D., radar units, stereos, car phones, cassettes, or any other non stock items.

6. The shipper agrees that the liability of Dependable or its agents for loss or damage to the vehicle is released and limited to a maximum of $250.00 per shipment. Additional carrier liability for loss or damage to the vehicle is available if additional tariff charges are paid in advance of shipment under carrier's Tariff Item No. 360 (A) (2). Additional Charges are $199 for coverage up to $50,000. Dependable carries secondary cargo insurance and public liability and property damage coverage. There shall be in effect a $100 deductible on all physical damage claims. Any claim for loss or damage must be noted on the condition report at time of delivery and mailed to carrier's home office. If you have no insurance and you do not purchase our insurance our limit of liability is $250. Enclosed service at an additional cost is available with additional valuation coverage. Please ask your sales person for details.

7. As standard in the automotive transport industry, carrier shall not be responsible for any undercarriage damage or damages caused by leaking fluids, nor shall carrier be responsible for mechanical functions, exhaust assembly, alignment, suspension, airdams, tires, rims, convertible tops, louvers, spoilers, fog lights, freezing of cooling system, antennas, or acts of God.

8. Shipper warrants that he will pay all tariffs due Dependable Auto Shippers for delivered vehicles and will not seek to charge back a credit card to offset any dispute for damage claims, but will abide by the terms of this contract to handle such disputes. Cash in advance is payable in Linden,NJ, Carson,CA or Dallas,TX . All other orders are to be prepaid. Storage will accrue if payment is not received and vehicle is in our possession for more than five days.

CARRIER WILL NOT BE LIABLE FOR THE FOLLOWING:9. Damage or loss of loose parts or special equipment when not listed on the Bill of Lading and/or when

not properly wrapped and stored so as to prevent loss or damage.10. Articles left in vehicle11. Carrier is not responsible for: Vehicles with no brakes. Vehicles unable to be driven on and off transport

truck under vehicle's own power - vehicles that are repossessions.


Retail Services

12. Carrier claims all salvage rights.13. Exception for damage or shortages at time of delivery must be noted on delivery receipt. All claims

must be in writing. All claims are subject to a $100 deductible.14. This contract supersedes all prior written or oral representation of and constitutes the entire agreement

between shipper and and may not be changed, except in writing signed by an officer of the carrier or carriers duly authorized representative.

15. DAS reserves the right to charge storage if vehicle is left at a terminal for more than (5) days.16 Once vehicle is dropped off or picked up by there will be a cancellation charge of $100 plus any other

applicable fees. If the shipper cancels after a truck has been dispatched, a "dry run" fee for the cost of the pickup will be charged in addition to the $100 cancellation fee.

17. This agreement shall be complied with and governed by the laws of the State of New Jersey. The courts of New Jersey shall be the governing jurisdiction upon the commencement of litigation associated with this agreement.

18. If a contractual dispute arises between the parties, the losing party shall be responsible for the prevailing party's legal fees, including attorney fees and court cost.


Retail Services

Expedite Service

Order Number: 3161226Dependable Auto Shippers (DAS) would like to thank you for choosing us to ship your vehicle. Our goal is to provide you with a shipping experience above and beyond your expectations.

Thanks for purchasing DAS' expedite service. This service guarantees your vehicle will arrive at its destination of Pocatello, ID by 11/13/2006, provided DAS has received payment in full and we have possession of your vehicle. If your vehicle is not at destination and available for delivery by agreed upon date, DAS will reimburse the shipper 20% (equivalent cost of a standard rental vehicle) per day up to a limit of $300.00. Shipper must furnish DAS with working phone numbers in advance for this addendum to be enforceable. The shipper must pick-up the vehicle within five days. Day of delivery will be determined by the date the vehicle arrives at the terminal and is available for delivery, not the date the car was picked up by the shipper or consignee.


Retail Services

Guaranteed Transit Time Addendum

Order Number: 3161226

Due to the nature of our business, DAS does not typically guarantee transit times. This service guarantees the delivery date of your vehicle. If DAS does not meet the guaranteed date, we will reimburse you the additional fee charged for the service.

Guaranteed transit times begin when order is paid in full or is a COD.


Retail Services

Review Questions

1. What is our pricing and transit time strategy?

2. What are rural route fees?

3. What % is the fuel surcharge?

4. What is the cost of the following value added services?

Enclosed:___________ Top Load:___________ Expedite:___________

GTT:_______________ Val 50K:____________ Val 100K:__________

5. What are oversized fees?

6. What is the 3/11 rule?

7. How should you communicate retail transit times?

8. What types of payments do we accept for retail orders and when does the order need to be paid?

9. Explain Valuation Coverage.

10. What are the guidelines for COD orders?


Retail Services

Hands on Exercise

Create a custom quote for the following move.

Customer first Name Testorder

Customer’s last Mame (Use your last name)

Customer’s Email (Use your e mail address)

Origin Zip code 53172

Destination Miami, FL

Move Type D – T

Vehicle 1998, Dodge, Dakota – 4 door extended cab

Value Services Valuation 50K and Expedite

Pick up Date January, 10th 2007

After creating the quote, please answer the following questions:

1. What is the quote number?

2. What is the quoted price?

3 Is there an oversized fee?

4 What is the estimated Transit Time?

5. What happens to the price if the type is changed to T-T?

6. What is the address of the origin terminal?

7. What is the contact phone number of the destination terminal?

8. How many miles is the customer from the origin terminal? Destination terminal?


Corporate Services



Corporate Services

Corporate Service

Corporate Service is the most profitable part of DAS. As discussed on the DAS overview, we operate under three sales segments. Our corporate service targets companies who are in the household relocation industry, large corporations who move their employees, and customers who will move 20 or more vehicles per year.

The service is sold to a corporation or an entity that is responsible for managing overall relocation. DAS acts as a supplier for the corporate account by transporting the vehicles. The corporate account can be a household moving company, moving and storage company, or an entity that manages moves.

For example, DAS is the preferred auto relocation supplier for Cartus (formerly Cendant). They provide an overall relocation service for large companies like Microsoft, AT&T, and Citibank. In the event that one of these companies is moving an employee, they contact Cartus to coordinate the move. Cartus will not only manage the relocation, but they can assist in the sale of the customer’s home, locate temporary housing, manage expenses, and provide mortgage assistance.

Objectives:


Understand the difference between Corporate Service and Retail Service Identify the difference between the Corporate Account Rep and the Transferee Understand corporate contracts and how they are implemented Communicate how DAS transports corporate moves Explain season vs non-season pricing Communicate corporate pricing and transit times Explain the corporate product/service offerings Sell the corporate product


Corporate Services

Account Reps, Transferees, and Relocation Counselors

Account RepWhen a Corporate account has been created, DAS typically works with a specific individual or individuals within that particular company. That individual is referred to as the “Account Rep”. The Account Reps submits orders to DAS, coordinates and tracks the progress of the move, and will also communicate with the transferee.

TransfereeWe refer to their clients as the “Transferee”. The transferee is the individual or family who is being transferred from one location to another.

Vehicle Relocation CounselorThe Vehicle Relocation Counselor is the dedicated DAS Customer Service Specialist that is assigned to a particular Corporate Account or Corporate move.

Corporate Account Products and Services

This section of the training will outline the products and services that are provided to our Corporate Accounts. All corporate accounts have individual contracts. Unlike retail, the contract is specific to the Corporate Account the terms and conditions on the BOL may not apply. In addition, the pricing is included in the contract as well as the transit time. This is the reason why you are unable to provide quotes using the website. The following products and services are standard for Corporate Accounts:

Dedicated Customer Service Specialist (Relocation Counselor)Orders placed by corporate accounts receive a dedicated Customer Service Specialist. The DAS Customer Service Specialist will also provide extensive pre-shipment counseling with the transferee. They will cover the Vehicle Relocation Guide and Preship Checklist in detail with the transferee. In addition, the DAS CSR will track the move and proactively contact with the transferee in the event of any delays, etc.

True Door to Door Service (D-D)All corporate orders are moved Door to Door. T-T, T-D, and D-T are not typically sold.

Valuation Coverage 50K Valuation Coverage is standard on all corporate moves. In the unlikely event that the vehicle is damaged in transit, Valuation 50K will cover up $50,000 with no deductible. In the event the actual cash value of the vehicle is more than 50K, the transferee can select Valuation 100K at an additional cost. Please note that some corporate accounts have 100K Valuation as a standard in their contract.


Corporate Services

Open or Enclosed Service During the Intro to DAS section, we discussed the different types of carriers we use. In order to meet all customer needs, they can choose to have their vehicle transported open or via an enclosed carrier. Please remember there are specific types of vehicles that must go enclosed. Refer to the enclosed list in the reference section of this manual.

Same Day Pick UpCorporate orders can be picked up the same day the household moving company is picking up the household items.

Same Day Pick UpAll corporate orders have guaranteed transit times. In the event that we do not deliver by the promised due date, we will provide the customer with a rental car until their vehicle arrives.

Real-time Online Vehicle TrackingWe provide real time tracking allowing our customers to track the status of their move 24 hours a day, 7 days a week on our website. This allows the corporate account and the transferee to track the progress of their move anytime!

Vehicle WashingThe vehicle is washed at the destination terminal before it is delivered to the transferee. Please note that this is weather permitting. Washing vehicles in extremely cold weather can cause damage.

Guaranteed Deliver / Rental ProvisionIn the unlikely event that we are unable to deliver a vehicle by the pre-determined promised date, DAS will provide a rental until their vehicle arrives. The dedicated Customer Service Specialist will proactively contact the customer in the event the move is going to be let to create the rental reservation. Please keep in mind:

DAS will provide a rental of similar type and size to the transferee’s vehicle DAS does not provide or reimburse for additional insurance costs. A large number of

personal insurance companies will cover their clients while they are in rentals. We recommend that the transferee verify this with his/her personal insurance company.

Fuel is not covered while the transferee is in the rental DAS does not cover the cost of options items such as child seats, XM Radio, On-Star,

Neverlost, etc.

Please note that we do not offer Top Load, Guaranteed Transit, or Expedite Service to Corporate clients.


Corporate Services

Corporate Pricing Structure

Pricing for corporate moves are built into the contract. Typically, prices differ based on season and have a base rate along with additional charges that may or may not apply.

Mileage Base RateRates are determined by the number of miles that the vehicle is being moved. Each corporate contract contains a price matrix based on Miles. Please note that the base rate is based on Season and if the vehicle is moving open or enclosed. The base rate includes Door to Door service.

Seasonal RatesSeasonal rates are applicable from May 15th through September 15th. This is the peak season for the relocation industry, therefore, it is necessary to price a little higher during this timeframe.

Non-Seasonal RatesNon-Seasonal rates are applicable from September 16th through May 14th. This is the off-peak season for the relocation industry, therefore, it is necessary to price moves at a lower rate then the seasonal pricing.

Rural Route FeesEach contract includes an “up to” dollar amount for the rural route fees. For example, if the base rate includes up to $200.00 in rural route fees, the customer is not charged unless the rural route fee exceeds $200.00.

Fuel SurchargesFuel Surcharges apply as long as the national self-service price of diesel fuel as reported by the Department of Energy, is above $1.24 per gallon. The percentage

Oversized FeesAn additional fee is charged for Oversized Class vehicles. The pricing is built into the contract and it differs by class I, II, III, IV and if the vehicle is being transported open or enclosed.

Corporate Payments

Most corporate moves are invoiced to the corporate account and we do not bill the transferee. Unlike Retail, we do not require pre-payment. The payment terms are built into the contract and we typically require payment within 30 days from the date the account receives the invoice.


Corporate Services

Sample Corporate Pricing Matrix

Door to Door Corporate Mileage RatesMiles Open Transport

Seasonal CostOpen Transport

Non-Seasonal CostEnclosed Transport

Cost1 – 500 $775 $675 $975

501 – 700 $850 $725 $1,050751 – 1000 $925 $775 $1,1251001 – 1250 $1,000 $825 $1,2001251 – 1500 $1,050 $875 $1,2751501 – 2000 $1,175 $975 $1,2752001 – 2500 $1,225 $1,025 $1,4252501 – 3000 $1,275 $1,075 $1,475

3000 + $1,325 $1,125 $1,525

NotesSeasonal Rates are from May 15th through September 15th

Rural Route fees in excess of $200.00 may applyPlease call for rates when mileage of move is under 500

DAS retains the right to amend or reject any moveFuel surcharges may apply

Open Carrier Class I, II, III, IV Oversized fees apply

Class SizesClass Open Enclosed Details

I $150 $500 Small luxury SUV’s; Lexus, Mercedes, BMW, Isuzu, Passport, Grand Cherokee, small pick ups, minivans, Explorer, X-Terra

II $250 $750 Mid to large SUV’s; Expedition, Tahoe, Land Cruiser (450 Lexus), Full size vans, Denali, Escalade, F-250 single cab pick ups, Durango, F-150 pick ups.

III $400 $1,000 Excursion, Suburban, Full size vans, Full size crew cab trucks

IV Call Call Hummers, Full size pick ups with camper shells, other exotic or large vehicles.


Corporate Services

Corporate Transit Times

Transit times are also built into the contract and are guaranteed. Transit time is determined by the origin and destination region. Please note that all corporate moves have a higher priority in our operations system. Since transit times are guaranteed, they are moved first. See the chart below. The origin zone is on the left and the destination zone is on the top. The numbers within the chart represent the transit time.

Zone 1 2 3 4 5 6 7 8 9 10 11 12

1 8 10 12 12 12 12 12 14 14 14 14 14

2 10 8 8 10 8 8 10 12 14 14 14 14

3 12 10 8 8 12 12 10 12 12 14 14 14

4 12 12 10 8 12 12 12 12 12 14 14 14

5 12 10 12 12 8 8 10 12 14 14 14 14

6 12 10 12 12 8 8 10 12 14 14 14 14

7 12 12 10 10 10 10 8 8 14 14 12 12

8 14 12 12 12 12 12 10 8 12 10 8 8

9 14 14 12 14 14 10 12 12 8 12 12 12

10 14 14 14 14 14 12 12 10 12 8 10 10

11 14 14 12 14 14 12 10 8 12 10 8 8

12 14 14 12 14 14 12 10 8 12 10 8 8


Corporate Services

Creating a Corporate Account

In order to qualify for corporate, the customer should have at least 20 transferee moves per year and need full service, door to door, guaranteed moves. In the event that price is a factor (T-T), they probably need to book their moves via Retail. Our Corporate moves are higher priced, however, they are given the highest priority in operations, have guaranteed transit times, and a dedicated Customer Service Specialist.

Once you qualified for Corporate Service, the following is a high level overview of creating the Corporate Account.


Send customer an Introductory

Packet

Completed Credit App is submitted

to Accounting

Send Contract

package to Customer

Submit file to HQ and send

Profile to Corp CS

Contact Corporate Customer Service

The Introductory Packet includes the standard corporate pricing matrix, transit time guide, and credit application. Please note that all corporate accounts must be credit approved before moves can be booked. Also, if the client requests services outside of the standard agreement, it must be approved by management first.

The credit application instructs the client to fax the completed form directly to accounting. Please ensure you follow up with the client to ensure it has been completed and returned to DAS. Once received, accounting will complete a full credit review including Dunn and Bradstreet, bank references, and three industry related trade references. This process can take 5 – 7 business days. Accounting will notify you of the approval or denial. If denied, you will notify the customer. If approved, you will receive the Corporate Account Number and continue to next step.

Once the customer is credit approved, contact Corporate Customer Service to identify the Dedicated Customer Service Team. Corporate Customer Service has three dedicated teams. Each team is represented by a color and is responsible for a base of corporate accounts. Those individuals will act as the Dedicated Customer Service Specialists for your Corporate Orders.

The Contract Package includes:Automobile Transportation Service Agreement (Contract)Corporate Team Contact Information (Green, Yellow, or Blue). This form contains all contact and emergency contact info for the dedicated customer service team.Auto Initiation Form. This form is used by the Corporate Account to submit move requests for transferees.

Once you receive the signed contract back from the customer, send the original to Rebecca Dougherty for storage and submit the corporate profile to Corporate Customer Service.

Corporate Services

Introductory Packet

The introductory packet includes:

Standard Corporate Rate Matrix Standard Corporate Transit Guide Credit Application

It is extremely important that you cover these forms with the client in detail after you send them. The following three pages contain examples of each.


Corporate Services

Introductory Packet – Standard Corporate Rate Matrix

Door to Door Corporate Mileage RatesMiles Open Transport

Seasonal CostOpen Transport

Non-Seasonal CostEnclosed Transport

Cost1 – 500 $775 $675 $975

501 – 700 $850 $725 $1,050751 – 1000 $925 $775 $1,1251001 – 1250 $1,000 $825 $1,2001251 – 1500 $1,050 $875 $1,2751501 – 2000 $1,175 $975 $1,2752001 – 2500 $1,225 $1,025 $1,4252501 – 3000 $1,275 $1,075 $1,475

3000 + $1,325 $1,125 $1,525

NotesSeasonal Rates are from May 15th through September 15th

Rural Route fees in excess of $200.00 may applyPlease call for rates when mileage of move is under 500

DAS retains the right to amend or reject any moveFuel surcharges may apply

Open Carrier Class I, II, III, IV Oversized fees apply

Class SizesClass Open Enclosed Details

I $150 $500 Small luxury SUV’s; Lexus, Mercedes, BMW, Isuzu, Passport, Grand Cherokee, small pick ups, minivans, Explorer, X-Terra

II $250 $750 Mid to large SUV’s; Expedition, Tahoe, Land Cruiser (450 Lexus), Full size vans, Denali, Escalade, F-250 single cab pick ups, Durango, F-150 pick ups.

III $400 $1,000 Excursion, Suburban, Full size vans, Full size crew cab trucks

IV Call Call Hummers, Full size pick ups with camper shells, other exotic or large vehicles.


Corporate Services

Introductory Packet – Standard Corporate Transit Guide

Zone 1 2 3 4 5 6 7 8 9 10 11 12

1 8 10 12 12 12 12 12 14 14 14 14 14

2 10 8 8 10 8 8 10 12 14 14 14 14

3 12 10 8 8 12 12 10 12 12 14 14 14

4 12 12 10 8 12 12 12 12 12 14 14 14

5 12 10 12 12 8 8 10 12 14 14 14 14

6 12 10 12 12 8 8 10 12 14 14 14 14

7 12 12 10 10 10 10 8 8 14 14 12 12

8 14 12 12 12 12 12 10 8 12 10 8 8

9 14 14 12 14 14 10 12 12 8 12 12 12

10 14 14 14 14 14 12 12 10 12 8 10 10

11 14 14 12 14 14 12 10 8 12 10 8 8

12 14 14 12 14 14 12 10 8 12 10 8 8


Corporate Services

Introductory Packet – Credit Application

CREDIT APPLICATION

Corporate Contact – Your Name

BUSINESS INFORMATION

Company Name:___________________________________________________Address:________________________________________________________Billing Address (if different):_____________________________________________________Phone:___________________________________Fax:________________________________Principal Business:_____________________________________________________________

Individual Proprietorship Principal Contact ____________________________Title___________ Partnership Corporation - State_____ Accounting Contact __________________________Title___________

Years established:________ Amount of Credit Requested:_________________________________

D&B LISTING_________________________________________________________________________

BANK REFERENCE

Bank Name:___________________________________________City/State:________________________Primary Account#______________________________Contact:__________________________________Phone:___________________________________Fax:_________________________________________

TRADE REFERENCES

Company Name:________________________________________City/State:_______________________Phone:___________________________________Fax:_________________________________________Company Name:________________________________________City/State:_______________________Phone:___________________________________Fax:_________________________________________Company Name:________________________________________City/State:_______________________Phone:___________________________________Fax:_________________________________________

In support of this application, Dependable Auto Shippers, Inc. is hereby authorized to obtain credit and/or financial information from my/our bank(s), other financial institutions or commercial firms with whom I/we have done business. It is understood that any such credit and/or financial information will be held in strict confidence and used only in consideration of this application. Upon approval of this application, it is agreed that all purchases will be paid in full within 30 days. Should I/we not pay Dependable Auto Shippers, Inc. according to net 30 terms, it is understood that credit privileges may be withdrawn. Should Dependable Auto Shippers, Inc. find it necessary to obtain assistance in collecting any past due balance, I/we agree to pay interest at the rate of 1.5% per month or such other rate allowed by State law, reasonable attorney fees, collection fee and court costs required to collect debts owed to Dependable Auto Shippers, Inc.

__________________________________ ___________________________________Name of Company Print Name

_________________________________________ ___________________________________________Date Signature/Title


Please return to:Sue Roberts – Credit

MgrFax: 469-587-5123

Phone: 469-587-50281-800-726-2693 x5028

Corporate Services

Contract Package

The contract package includes:

Automobile Transportation Service Agreement (Contract) Corporate Team Contact Information Auto Initiation Form Pre-ship checklist – Vehicle Relocation guide

Please ensure you discuss these forms and the agreement with the client in detail and be available for follow up questions as needed.


Corporate Services

Contract Package – Auto Transportation Service Agreement

DEPENDABLE AUTO SHIPPERSAUTOMOBILE TRANSPORTATION SERVICE AGREEMENT

This AGREEMENT, made and entered into on this INSERT DATE, between INSERT

CORPORATE ACCOUNT NAME AND ADDRESS and Dependable Auto Shippers, Inc.

(“Carrier”), located at 3020 Highway 80 East, Mesquite, TX 75149.

WHEREAS, the Customer desires to employ the services of a Carrier to perform vehicle transportation services, and WHEREAS, the Carrier desires to provide automobile transportation services to Customer.

1. Implementation of Agreement: Carrier will make available to Customer services pursuant to the terms and conditions set forth in this Agreement.

2. Scope of Services: Automobile Transport - See Exhibit “A”.

Shipment services are provided for “regular use” automobiles, family vans, and light trucks (pick-ups). Specialty, collection, or hobby vehicles are not included under this Agreement.

3. Commitment: This Agreement does not constitute an agreement to any minimum quantity of services.

4. Pricing: Carrier agrees to provide Customer pricing consistent with the origin/destination information to provide such pricing. Such information will include, but is not limited to, Origin City, State, Destination City and State, and the Year, Make and Model of the vehicle.

Carrier also warrants that such prices offered do not violate Federal, State, County, or Municipal law or regulation relative to price discrimination or price fixing.

See Exhibit “B”, Rates.

5. Term of Agreement: This Agreement shall be in effect for one (1) year from the date on the Agreement with automatic renewal for successive one (1) year periods thereafter unless intent to cancel is provided in writing at least 30 days prior to contract date, by either Customer or Carrier.


Corporate Services

6. Customer/Carrier Representative:

A. Customer and Carrier agree to designate a coordinator who will provide information and support necessary to the other party for the performance of this Agreement. Each coordinator shall provide the other with such information and assistance as may be reasonably requested by the other.

B. Customer’s coordinator will have the sole authority to issue, execute, receive, and grant orders, requests and other communications necessary to facilitate the shipment of Customer vehicles.

7. Payment: Except as otherwise requested by Customer, Carrier shall invoice customer for the service rendered when the order is delivered. Each invoice shall include appropriate documentation corresponding with the charges. Customer agrees to pay for such invoices within 30 days of receipt.

8. Insurance: Carrier shall, throughout the performance of its services pursuant to this Agreement, maintain:

A. Commercial general liability insurance, with minimum limits of seven hundred fifty thousand dollars ($750,000) combined single limit per occurrence.

B. Cargo insurance with minimum limits of fifty thousand dollars ($50,000) per automobile. Vehicles in excess of fifty thousand dollars ($50,000) may require additional fees paid by Customer.

9. Qualifications and performance by Carrier : Carrier hereby represents and warrants to Customer that it has the experience and skill to perform the services required to be performed by it hereunder; that it shall comply with all applicable federal, state, and local laws in effect at the time services are performed, including all professional registration requirements.

10. Re-inspection and acceptance of the vehicle on arrival at destination: It is understood and agreed that upon arrival of the vehicle(s); Carrier’s employee or agent and Customer employee or agent will re-inspect the vehicle prior to acceptance by Customer. Any damage to the vehicle must be noted by Customer to the Bill of Lading upon arrival. CARRIER WILL NOT BE RESPONSIBLE FOR DAMAGES NOT NOTED ON THE BILL OF LADING UPON ARRIVAL AT THE VEHICLE(S)’ DESTINATION.

11. Personal items carried in the automobile(s): CARRIER WILL NOT ASSUME ANY RISK FOR PERSONAL ITEMS STORED OR LEFT IN VEHICLE(S).

12. Determination of Disputes: If a vehicle is damaged in transit, Customer will follow Carrier’s standard procedures for presenting and settling claims. Any dispute, claim, or counter claim between Customer and Carrier arising out of, or in connection with this


Corporate Services

Agreement which cannot be amicably resolved by the parties through good faith negotiations shall be submitted to the District Court in and for Dallas County, Texas (or if these courts do not have jurisdiction, then to such other courts sitting in said county and having jurisdiction).

13. Termination: Customer or Carrier may terminate this Agreement upon thirty (30) days prior written notice to Carrier.

14. Assignment: This Agreement is for the personal services of Carrier and may not be assigned by Carrier, nor shall it be assignable by operation of law, without prior written consent of Customer which consent Customer may withhold in its sole discretion.

15. Notice: Notices required or permitted to be given hereunder shall be in writing and may be delivered in person to an officer or designated representative of the party to be served or by facsimile machine, cable, or courier service and shall be deemed given when received by the addressee. Notices shall be addresses as follows:

If to Customer Corporate Account NameAccount Rep (or Designee)Street AddressCity, ST Zip code

If to Carrier c/o John Roehll (or Designee)Dependable Auto Shippers3020 Highway 80 EastMesquite, TX 75149

or to such other address as either party may direct by notice given to the other as herein above provided.

Notwithstanding the foregoing, any notice sent to the last designated address of the party to whom a notice may be or is required to be delivered hereunder shall not be

deemed ineffective if actual delivery cannot be made due to a change of address of the party to whom the notice is directed or the failure or refusal of such party to accept delivery of the notice.

16. No Agency: It is understood and agreed that Carrier is acting as an independent contractor in the performance of its service hereunder, and nothing herein contained shall be deemed to create an agency relationship between Customer and Carrier.


Corporate Services

17. Entire Agreement: This Agreement may not be modified or amended in any respect, except in writing signed by the party sought to be changed. This Agreement constitutes an integration of the entire understanding and Agreement of the parties, and any representation, premise or condition not specifically incorporated herein, shall not be binding upon either party.

18. Governing Law : This Agreement shall be governed by, and construed in accordance with, the laws of the State of Texas.

19. Force Majeure : Neither Carrier nor Customer shall be liable to the other for default in the performance or discharge of any duty or obligation under this Agreement where caused by acts of God, labor strife, fire, public enemy, floods, strikes civil unrest, closing of public highways, and other reasonable contingencies, beyond reasonable control of the affected party.

20. Additional Terms and Conditions:

A. Transportation of vehicles is subject to all terms and conditions of Carrier’s tariffs, unless otherwise specified.

B. DAS retains the right to refuse any move if deemed unsafe, immoral, illegal or other just cause.

C. Customer’s employee(s) shall remove all nonpermanent outside mounted luggage or other racks prior to shipment.

D. When the vehicle is tendered for transport, the Customer’s employee must furnish Carrier with the keys to the ignition, doors, any locking mechanism on the vehicle. If the vehicle is equipped with an alarm system, it must be turned off, except for those systems activated with the door lock.

E. Carrier shall not be responsible for any undercarriage damage or damages caused or arising from leaking fluids, nor shall carrier be responsible for mechanical functions, exhaust assembly, alignment, suspension, air dams, spoilers, fog lights, freezing of cooling system and/or non-retractable antennas, except as determined as caused by Carrier.

F. Carrier will not be responsible for damage or loss of loose parts or special equipment when not listed on the Bill of Lading and/or when not properly wrapped and stored so as to prevent loss or damage.

Carrier is not responsible for vehicles that are in repossession.


Corporate Services

This Agreement supercedes all other Agreements, written or oral.IN WITNESS WHEREOF, the parties have caused this Agreement to be duly executed the day and year first above written.

Dependable Auto Shippers, Inc. Corporate Account Name

__________________________________ _______________________

Date _____/_____/_____ Date _____/_____/_____


Corporate Services

Exhibit “A”

DEPENDABLE AUTO SHIPPERS

Scope of Services

Automobile Transportation Service

Dependable Auto Shippers (DAS) will provide the following automobile transportation services to Customer including but not limited to the following:

1. DAS will provide pricing on an as required basis with Customer providing origin city and state, destination city and state, and year, make, and model of the vehicle to be transported.

2. DAS will contact Customer employee and conduct pre-transport discussion regarding shipment procedures and corresponding pick up procedures.

3. A vehicle condition report and bill of lading will be completed prior to shipment.

4. DAS will provide vehicle pick up and delivery as agreed with Customer authorized person.

5. DAS will provide status reports as reasonably requested by Customer.

6. The duration time from pick up to delivery shall be provided in the form of an ETA (estimated time of arrival) when an order is confirmed. The delivery spread shall be mutually acceptable by Carrier and Customer. Should Carrier fail to meet this spread, the Rental Provision Program will be implemented.

7. Upon arrival at the destination, DAS and the Customer (employee) will re-inspect the vehicle prior to acceptance. Any damage must be noted upon delivery. DAS will not be responsible for damages realized after delivery has been made.

8. DAS is not responsible for personal effects placed in vehicle during transportation. DAS does not inventory contents left inside the vehicle.


Corporate Services

Exhibit “B”

Dependable Auto Shippers Door to Door - Corporate Mileage Rates

Miles Open Transport

Seasonal CostEnclosed Transport

Cost

1-500* $750 $975

501-750 $825 $1050

751-1000 $900 $1125

1001-1250 $975 $1200

1251-1500 $1,025 $1250

1501-2000 $1,150 $1275

2001-2500 $1,200 $1425

2501-3000 $1,250 $1475

3000+ $1,300 $1525

Rural Route fees in excess of $200.00 may apply.

Please call for rates for distances under 500 miles.

DAS retains the right to amend or reject any move.

Fuel surcharges apply (see attachment)

Open Carrier Class I, II, III, IV Oversize fees apply.

Class IOpe

nEncl. Small luxury SUV’s; Lexus, Mercedes, BMW, Isuzu, Passport, Grand Cherokee,

small pick ups, mini-vans, Explorer, X-terra, etc.$150 $500

Class II $250 $750Mid to large SUV’s; Expedition, Tahoe, Land Cruiser (450 Lexus also), Full size vans, Denali, Escalade, F-250 single cab pick ups, Durango, F-150 pick ups

Class III $400$100

0Excursion, Suburban, Full size vans, Full size crew cab trucks

Class IV Call Call Hummers, Full size pick ups with camper shells, other exotic or large vehicles


Corporate Services

EXHIBIT “C”

Dependable Auto Shippers, Inc.

Fuel Surcharge Amendment

This letter, when executed by an authorized officer of Dependable Auto Shippers, Inc. (“Carrier”) and Corporate Account Name, (“Customer”) will constitute an amendment to an Automobile Transportation Service Agreement between Carrier and Customer. This amendment authorizes a fuel surcharge on shipments loading on or after January 1, 2005. This fuel surcharge will remain in effect until the national average retail self-service price of diesel fuel as reported by the Department of Energy, (as verified on the Internet link http://tonto.eia.doe.gov/oog/info/gdu/gasdiesel.asp) falls below $1.25 per gallon or until it is amended or modified by mutual agreement. The surcharge will follow the American Moving and Storage Association guidelines located at the Internet link at (http://www.promover.org/fuel/fuelitem.htm).

Agreed,

_________________________ ________________________Dependable Auto Shippers, Inc. Corporate Account Name

_____/_____/_____ _____/_____/_____


http://www.promover.org/fuel/fuelitem.htm

Corporate Services

Contract Package – Corporate CS Contact Information

Dependable Auto Shippers wants to ensure that you and your customers have no difficulties in contacting us. The following guide will help you get to the people you need.

The main number for our Corporate Sales and Customer Service Team is 877-474-4722. This number is monitored by live personnel from Monday thru Friday 8AM to 8PM and Saturday from 9AM to 1PM Eastern Time. During off hours, this line has a voice mailbox that is monitored regularly.

Your account is being serviced by our Green Team. Members of the team can be reached at the extensions below. Call 877-474-4722, when the automated attendant begins, dial the extension you wish to reach.

Name Title Extension E-mail

Allison Sacknoff Team Mgr 1565 [email protected]

Joe Kocsis Coordinator 1562 [email protected]

Kim Pawlick Coordinator 1587 [email protected]

Selina Johnson Coordinator 1559 [email protected]

Jim Brown Director 1558 [email protected]

Emergency Cell Phone Numbers:Allison Sacknoff- 908-249-2078Jim Brown- 973-723-5292

To contact our Claims Department, please call 877-327-2524







Corporate Services

Contract Package – Auto Initiation Form

Client Name: Account Name Acct. #

Account Representative: _____________________________

Transferee Name: . PO#_______________

Pick Up Date: .

Origin Information

Name: .

Address: .

City: .State: .Zip: .

Home #: .Work# .Cell#: .

Email Address: .

Destination Information

Name: .

Address: .

City: .State: .Zip: .

Home #: .Work# .Cell#: .

Email Address: .

Vehicle Information

Vehicle #1:Year: .Make: .Model: .Color: .

VIN# .LIC# .

Vehicle #2:Year: .Make: .Model: .Color: .

VIN# .LIC# .

NOTES:


Please return to:CS Manager Name

[email protected]

Fax: 908-474-0993

Corporate Services

Corporate Account ProfileThe following form should be completed and submitted to the Corporate Account Customer Service team in Linden prior to accepting any move orders.

Profile Sheet For: Corporate Account Name

Set Up Date: Date Account was set up

CS Team: The Service Team that will be responsible for this account (Color)

Account Rep: DAS Sales Rep

Account #: Corporate Account Number

Address: Corporate Account Address

Phone: Corporate Account Phone Number

Fax: Corporate Account Fax Number

Contacts:

Corporate Account Contact(s) or Account Rep(s)

Pricing:

Type of rates (Base or Special) Attach them to this agreement

Enclosed:

Oversized:

Fuel Surcharge: Yes

Rural Route: Yes

Credit Limit: From accounting

Optional Services or Conditions:

Any optional services. Requires pre-approval

Billing Info: Billing Name and address of where invoices should be sent.

Special Instructions:

Requested Reports:


Corporate Services

Review Questions

1. Name three things about Corporate Service that differs Retail Service?

2. How is pricing determined for Corporate Service?

3. Do we guarantee transit times? If so, what is the result of us not meeting a due date?

4. What is different for Operations when it comes to moving Corporate Cars?

5. What is an ee?

6. What is the difference between seasonal pricing and non-seasonal pricing?

7. What has to be done before corporate orders can be booked?

8. How are rural route fees positioned in the contract?

9 How are rural route fees positioned in the contract?

10 What is customer service contact number for the “Green” Team?


Global Services



Global Services

Global Service

Global Service allows DAS to transport vehicles virtually anywhere. Our Global department is responsible for moving vehicles outside of the US, including Alaska, Hawaii, and Puerto Rico, regardless of business segment. In the event that a Corporate Account needs to relocate a transferee outside of the US, our Global department is responsible for booking and coordinating the move.

The guidelines and pricing for shipping vehicles/cargo overseas differ by international country. In the event you have an opportunity to sell a global move, you should contact the Global Services department.

Objectives:


Understand the relocation process for international moves Communicate common international industry terms Follow the process for obtaining international quotes Submit order requests to the Global Department


Global Services

Where we move

Global can move vehicle to and from almost anywhere. We offer standard door to door service in the following countries.

Europeo Germany, France, England, Spain, Portugal, Ireland, Scotland, Netherlands,

Belgium, Italy, Greece, Poland, Sweden, Finland, Switzerland, Norway, Denmark.

Asiao China, Japan, Korea, Thailand, Philippines, Singapore

Oceanao New Zealand, Australia

Middle-Easto Saudi Arabia, Oman, UAE, Turkey

Africao South Africa, Egypt

South Americao Brazil, Venezuela, Columbia, Uruguay, Paraguay, Argentina, Peru

Caribbean / Netherlands Antilles Islandso St. Thomas, St. Croix, USVI, Aruba, Curacao, Freeport & Nassau Bahamas, Puerto

Rico, Dominican Republic, Grand Cayman

Pacifico Alaska, Hawaii

South Pacifico Guam, Saipan, Fiji, Marshall Islands, Pago Pago

Many More.

If you have questions about a country that is not on this list, please contact Global Services for assistance.


Global Services

Global Order Flow

In most cases, all international moves are transported to and from ports, therefore, there are essentially two different moves.

DomesticThey are moved by DAS fleet in the same way that Retail or Corporate cars are transported. We either transport them to the port to continue shipping them overseas, or we pick them up from the port to ship them to their destination within the US.

MarineVehicles are loaded onto a ship/vessel and transported overseas towards their specific destination. Please note that we broker/freight forward the marine portion of the move.

The vehicle is either being imported into the US or exported outside of the US. As with all international traffic, they are required to go through customs on their way out and/or into a country.

Export Order Flow


Origin Terminal

The vehicle is either picked up from the customers door or the customer drops off the vehicle at the origin terminal (US).

Vehicle is moved to the destination

terminal

The vehicle is picked up from the origin terminal and transported to the terminal nearest the port that will be used to ship the vehicle overseas. Think of the port as another terminal

Destination terminal delivers vehicle to Port

The destination terminal will load the vehicle onto a flat bed and deliver the vehicle to the port. They will be required to have the appropriate paperwork and the booking number before the port will accept it. Please note the port will not accept any vehicle with personal items. This is zero tolerance with personal items.

Vehicle is loaded on to a ship /

vessel

The vehicle is loaded onto a ship/vessel and transported to a port in the international country where it is going.

Agent or customer

receives vehicle

An agent or the customer works with international customers to take possession of the vehicle. The vehicle is either picked up at the port or a terminal or delivered to the customer’s home.

Global Services

Import Order Flow

Pre-ship Counseling

After a move is booked (or during), the DAS Global Coordinator will review all documents required for the shipment as well as coordinate the dates for pick up. All documents and checklists will be-mailed directly to the customer.

Once the paperwork is completed, they will ensure that all copies are clear and legible as well as signed by the customer. They will submit the assigned customs broker for submission to the US Customs and answer any additional questions the customer may have.


Origin Agent/Port

The vehicle is either picked up from the customers home, taken to a terminal or taken to the port.

Vehicle is loaded onto a ship /

vessel

The vehicle is transported to a port within the US.

Terminal picks up vehicle

The terminal nearest the port picks up the vehicle with a flat bed and takes it to the US origin terminal. Please note that there could be fees associated to picking up or dropping off a vehicle to/from a port.

Vehicle is transported to

the Destination term

Vehicle is loaded onto a DAS carrier and transported to the destination terminal.

Vehicle is delivered

The customer either picks up the vehicle from the destination terminal or the destination terminal delivers the vehicle to the customers home.

Global Services

Global Products and Services

Global offers the following products and Services. Please contact Global Services for pricing.

Door to Door (Where available)The vehicle will be picked up at the customers origin address and delivered to the customer destination address. Please remember, we will use flat bed trucks to perform the pick ups and deliveries.

Door to PortThe vehicle will be picked up at the customers origin address and delivered to the destination port. The customer can pick up the vehicle directly from the port or the customer can hire their own agent to retrieve the vehicle.

Guaranteed TransitThe vehicle will be delivered on or before the promise date.

Valuation CoverageValuation covers the domestic/land portion of the move only. In the unlikely event that the vehicle is damaged during the land portion of the move, we will cover up to 50K or 100K depending on the valuation coverage the customer purchased. If the customer does not choose valuation, our limit of liability is $250.00

Marine CoverageCustomers can purchase Marine Coverage in increments of 5K. For every $100.00, they receive $5,000 in coverage. In the unlikely event that the vehicle is damaged during the marine portion of the move, marine coverage cover the damage up to the amount of coverage purchased. Please note that if the customer does not choose Marine Coverage, our limit of liability is $500.00

Enclosed Service In order to meet all customer needs, they can choose to have their vehicle transported via an enclosed carrier during the domestic portion of the move. Please remember, if the vehicle is on the enclosed list, it can only be transported on an enclosed carrier. If enclosed is not selected, it will be transported via an open carrier.

Ro/RoRoll on / Roll off service is specific to the marine portion of the move. If Ro/Ro is selected, the vehicle will be driven onto the ship/vessel and transported open.

ContainerizedContainerized is also specific to the marine portion of the move. The vehicle will be loaded into a container and ship enclosed while on the ship/vessel.

Top Load


Global Services

Vehicle is loaded on the top load of the land carrier.


Global Services

Industry Terms

In addition to the industry terms we covered in Intro to Vehicle Relocation, there are additional terms used by our Global department.

Term Definition

Import The vehicle is being transported from an international location into the US

Export The vehicle is being transported from the US to an International Location

Consignee The person at destination named as the receiver of the shipment

Container The use of a receptacle made of cardboard, steel, etc into which the individual items of a shipment are loaded.

Agent An individual or company hired to act as the customer’s agent. For example, when shipping a vehicle overseas, it is required to go through customs. DAS or the customer must have an Agent to manage that process and take possession of the vehicle.

Port An area where ships are loaded and unloaded

Port Authority A government commission that manages bridges, tunnels, airports, and other such facilities of a port or city.

Customs A government agency responsible for collecting duties or taxes on imported and exported goods as well as inspecting goods and cargo entering a country

Booking Number The order number used by the ship/vessel transporting the vehicle over water


Global Services

Quotes and Orders

Please contact x @ x to obtain quotes for all international moves. Be sure to specify if it is a corporate account, origin, destination, vehicle type, etc. Global Services will provide the quote and book the move.


Global Services

Review Question

1. What should you do when presented with an opportunity to move a vehicle overseas?


Motorcycle Services – DASChoice



Motorcycles

Motorcycles – DASChoice

In 2005, DAS implemented a partnership with Harley Davidson. Similar to a corporate account, all Harley-Davidson inquires from the Harley-Davidson Corporate website are referred to Harley-Davidson Motorcycle Group for all of their motorcycle shipping needs. In addition, we support non-Harley-Davidson members in our motorcycle division. We refer to the product motorcycle shipping as DASChoice.

Objectives:


Understand the different transport methods used in shipping motorcycles Understand and communicate how DAS motorcycle orders are dispatched and moved

from origin to destination. Understand the role of the freight forwarders that we utilize to ship motorcycles

(Specialized Transportation Inc and Daily Direct) Complete an online quote for a motorcycle move Follow the process to book motorcycles


Motorcycles

Harley Davidson Moves

If a customer calls in and states they are a Harley-Davidson H.O.G or Buell member, it should be reformed to the Harley-Davidson motorcycle team for quotes and orders at 888-575-2453. This does not apply to Ebay quotes. You should quote and sell motorcycle moves to non-Harley-Davidson members.

Motorcycle Transport Methods

DAS utilizes two freight forwarders to transport motorcycles. Each vendor uses a different process for loading and transporting them. The 3rd party vendor is determined by the method the customer chooses.

Specialized Transportation Inc. (STI):STI uses the Palletized method to ship motorcycles. The motorcycle loaded into an enclosed carrier via a hydraulic lift and secured to an 8 or 9 foot pallet. This method offers multi transit time options; therefore, most of our orders are transported via STI.

Daily Direct:Daily Direct uses the RO-RO (Roll On – Roll Off ) method to ship motorcycles. The motorcycle is rolled into an enclosed carrier and secured directly to that carrier. This method has only one transit time option, currently 18-21 days.

Distribution Centers:Please note that only one of our venders has multi-distribution centers. These centers are used much in the same way that we use terminals. The bike is either picked up from the customer’s home or taken to the distribution center by the customer to be transported. It is then transported to the distribution center nearest the destination. It is either picked up by the customer or delivered to the customer’s door. Specific information on each distribution center will be provided via a separate document during training.


Motorcycles

Services and Transit Times

The services provided differ by 3rd party vendor. The following information contains specific services and transit times offered by DAS.

Palletized (STI):

Door to Door, Terminal to Terminal (Terminal to Door, Door to Terminal or Business to Business will be offered today, but not on our website)o Customer can choose to ship their vehicle Door to Door OR Terminal to Terminal.

We do not offer Door to Terminal or Terminal to Door.o Distribution Centers are used to ship motorcycles in the same way that we use

Terminals for vehicle shipping. Please refer to the hand out provided for the specifics on the distribution centers.

Valuation Coverageo All Motorcycle orders have $10,000 in valuation. Customers can add additional

valuation coverage if needed. They can choose additional valuation coverage in increments of $5,000. Each additional $5,000 increment costs $45.00 per increment.

Transit Timeso Customers can choose a transit time. The lower the transit time, the higher the cost.

It is similar to expedite service, but is not handled in the same way. Customers can choose from one of the following

7 – 10 Days 12 – 16 Days 18 – 21 Days

o Please note that the customer must be within 50 miles from the origin and destination distribution centers to be eligible to a select 7 – 10 day transit time. If they are more than 50 miles from the distribution center, they can only choose 12 -16 or 18 – 21.

o Door pick ups and deliveries are not available on Saturday or Sunday. If it is a terminal to terminal, we will need to check with the specific distribution center to determine if they are open for Saturday pick ups, deliveries, etc.


Motorcycles

Ro-Ro (Daily Direct):

Door to Dooro Customer can choose to ship their vehicle Door to Door only. We do not offer T-T.

D-T, or T-Do Daily Direct has only one distribution center, which is in Milwaukee.

Valuation Coverageo All Motorcycle orders have $10,000 in valuation. Customers can add additional

valuation coverage if needed. They can choose additional valuation coverage in increments of $5,000. Each additional $5,000 increment costs $45.00 per increment.

Transit Timeso Customers can only choose a 18 – 21 day transit time for these orders. o Door pick ups and deliveries are not available on Sundays. They do, however, pick

up and deliver on Saturdays.


Motorcycles

Creating a Quote

Access our website at www.dasautoshippers.com and use the following process to create a motorcycle quote:

Step Action

1 Select Motorcycle as the type of vehicle being shipped

2 Type in the origin and destination zip codes

3 Enter the estimated pick up date (must be 5 business days from current date)



1

2

3

4


Motorcycles

Creating a Quote

Step Action

5 Enter the customers first and last name

6 If the bike owner is different, enter the owners first and last name

7 Enter the year, make, and model of the motorcycle

8 Check the appropriate box if the bike has a side car or is a Trike. There are additional fees for these services

9 Check the appropriate oversized boxes for the engine, length, etc

10 Scroll down to the second section


5 6

7

8

9

10

Motorcycles

Creating a Quote

Step Action

11 Confirm origin and destination zip codes are correct

12 Enter the available date or the requested due date of the move

13 Enter your/customer email address in both the e mail and confirm fields



11

1213

14

Motorcycles

Creating a Quote

Step Action

15 Select the Transport Method. Ro-Ro or Palletized.

16 Select the transit time. Please refer to the transit guides to determine if 7-10, 12-16, or 18-21 day move is available for the specific origin/destination.

17 All Non-Harley Davidson members receive 10K in Valuation automatically. Customers can choose additional coverage in 5K increments at a price of $45.00 per 5K

18 Click on Continue


1516

Quote & Move Details

1718

Motorcycles

Creating a Quote

Step Action

19 Note the Quote Number

Book Please call the Motorcycle Sales group @ x2529 to book the move.


19

Motorcycles

Review Questions

1. How do we ship motorcycles?

2. Please explain the RoRo transport method?

3. Please explain the Palletized transport method?

4. How many distribution centers does Daily Direct have?

5. Can you book moves for a Bragg member? What about a Hog Member?

6. What transit times are available for RoRo? Are they guaranteed?

7. What transit times are available for Palletized? Are they guaranteed?

8. How will you quote a motorcycle move?

9. What else do we refer to motorcycle moves as?

10. Please create a quote for a motorcycle of your choice as well as origin destination, etc. Provide the quote number and price.


DASSL – Special Logistics



DASSL

DASSL (Special Logistics)

There are certain types of vehicles and equipment that we choose not to, or are unable to ship via the DAS Fleet. In those circumstances, we book those moves through our DASSL department. DASSL moves are brokered and the vehicles are transported under the terms and conditions of the 3rd party carrier BOL. All moves are Door to Door and our terminal network is not used in transporting these vehicles.

Objectives:


Communicate the three transport methods to our customers Determine which transport method must be used when selling DAS Service Understand why certain vehicles should not be transported on DAS Fleet.


DASSL

DASSL Moves:

DASSL moves are brokered. The vehicles are transported via 3rd party carriers. These are not necessarily the same carriers that we use on DAS moves and may not be contracted by DAS on a regular basis. There is no contract or terms and conditions that we (DAS) send to the customer. However, DASSL is not a typical Broker.

We ensure all carriers maintain enough insurance to cover the vehicle they are transporting. We do not require a deposit that we keep in the event the move ends up canceling.

We provide Customer Service. All DASSL orders are serviced by the same customer service team that services DAS orders. They take ownership of the issue and work with DASSL operations to resolve it. They do not refer the client to the carrier for any reason.

We manage the claims process for all Global and Corporate vehicles transported via DASSL. Retail claims are referred directly to the 3rd party carrier.

DASSL Orders (3rd Party Carriers):

Before DAS uses a 3rd party carrier, we require:

A signed agreement between the carrier and DAS, which outlines our guidelines, expectations, etc

An Authority by the US Department of Transportation – DOT The carrier have insurance that will cover damage to the vehicle while in transit

DAS expects the 3rd party carriers to provide the same level of Worldclass service that we provide. In addition, we take ownership of any damage caused to a vehicle while being transported by the 3rd party carrier. This is opposite of the typical Broker. Typically, if a vehicle is damaged by a carrier, the Broker will refer the client to the carrier to file a Claim.


DASSL

Vehicles moved through DASSL

The following type of vehicles cannot be moved via DAS Fleet. They must be moved via DASSL:

All Inoperable Cars (INOP) Vehicles with less than 4” of ground clearance Vehicles that are 7ft or more in height Boats / RVs Tractors / Trailers Car Haulers Heavy equipment – Tow trucks, cement trucks, etc Light aircraft

Determining when a vehicle needs to be moved via DASSL

Determining the correct transport method is easy if the customer is moving a motorcycle, boat, tractor, etc. It can be tricky if the customer is requesting to move a normal passenger car or truck. Sales Representatives are responsible for asking the appropriate questions and communicating our shipping requirements to our customers. All vehicles that should not be shipped via DAS fleet:

Meet our measurement standards Are operable Are not High Risk

If the vehicle does not meet these guidelines, it should be shipped via DASSL. Measurement StandardsIf a vehicle does not meet our measurement standards, it cannot physically and safely be loaded onto our carriers.

Vehicles must be under 7 feet tall at the tallest point. For example, if a vehicle is 6ft 10in, but has 6 inch lights on top, the vehicle is over 7ft tall.

Vehicles must have at least 4” of ground clearance at the lowest point. If a normal size vehicle has less than a 4” ground clearance, it will scrape the side of the carrier if we attempt to load it. Also, a longer vehicle (limo) will require more than 4” of clearance.

Vehicles can be no more than 80 inches wide to be loaded on an open carrier. Vehicles can be no more than 72 inches wide to be loaded on an enclosed carrier. The minimum tire width from outside the tire to outside the tire is 48 inches. If less

than 48 inches, it will not be able to drive up the ramps onto the carrier. It would be in between the ramps.

Vehicles cannot exceed 21 feet in lengthInoperable Vehicles (INOP)


DASSL

An operable vehicle means that it will start and run on its own power multiple times throughout the move. It also must be in good operating condition as well. If the engine is knocking, it is a good sign that there is something seriously wrong with the motor and it could become INOP during transit. The following are considered INOP:

Vehicles that will not start Vehicles that start, but cannot stay running on their own power Vehicles that do not have enough power to be loaded onto a carrier Vehicles with flat tires Vehicles with no Brakes or no E Brake on manual transmissions Vehicles that only move one direction (reverse or forward), cracked heads, or that have

severe knocks in the engine. These will become inoperable.

High Risk VehiclesHigh risk vehicles are in a condition that prevents DAS from safely shipping them on our fleet. They are a risk to other vehicles on the carrier or to the driving public. The following are considered high risk vehicles:

Vehicles with loose parts or Wrecked Vehicles Vehicles with after market hydraulic systems Pick ups that have campers which are higher then the cab of the Pick up. Vehicles with missing driver’s seats. We must have a drivers seat to load Vehicles with obvious fluid leaks of any amount Vehicles with hanging exhaust systems or none at all Vehicles with External gas tanks or have nitrous tanks (full or empty)…Customer must

remove them Vehicles with malfunctioning hood latches or doors that will not close securely Vehicles that have after market luggage, bike, or ski racks. They must be factory

installed to the vehicle. If not, please ask the customer to remove them. They CANNOT be shipped inside the vehicle

Truck beds must be clear of items (tires, tools, plywood bottom). Tool boxes are fine as long as they are bolted to the truck.

Vehicles with starting instructions, which are not normal for the specific type of vehicle. For example, older model cars may require use of a choke before starting. That is normal and they should be accepted.

Vehicles where the drivers window will not roll down Vehicles that have convertible tops, T-tops, or sun roofs that do not latch properly Vehicles with no hood exposing the motor Vehicles in the process of being restored Dodge Vipers are not shipped on DAS fleet due to experience with damages.

Conditional Vehicles


DASSL

Conditional vehicles can be shipped on DAS Fleet, however, the customer is required to sign a condition waiver form and cannot move the vehicle with Valuation Coverage.

Vehicles where the windows will not roll up or down. NOTE: If the Drivers window will not roll down, it is a High Risk vehicle and cannot be accepted

Vehicles that have no tops Vehicles that have tears or holes in their convertible tops – NOTE: If there are pieces

of the convertible top that are loose or flapping, it is a High Risk vehicle and cannot be accepted.

Vehicles that have a convertible top that is stuck in the down position Vehicles with no roofs, doors, or trunk lids. NOTE: if the vehicle has no hood,

exposing the motor, it is a High Risk vehicle and cannot be accepted. You can accept vehicles with special starting instructions as long as it is normal for the

type of vehicle being shipped.

DASSL Products and Services:

DASSL does not have the same pricing and service options as DAS. Keep in mind that DAS is paying the carrier a specific price to move the vehicle for the customer. In turn, DAS is charging the customer another price, which is higher than what we pay the carrier. This is very similar to wholesale verses resale.

For example, we may charge a customer 1500.00 and we are offering carriers 1100.00 to move the vehicle, therefore our profit on this move is 400.00.

The following services are offered. If a service is not listed in this document, then it is not available for DASSL moves.

Door to DoorYou should NEVER sell a DASSL move T-T, D-T, or T-D. All terminals charge DAS processing fees and storage fees, which are not built into the DASSL pricing. DASSL only offers Door to Door shipping. Since we are using 3rd party carriers, there is no terminal network. The only exception to this rule is when a car is at the origin terminal and becomes inoperable or we find that it does not meet the requirements for DAS trucks. In this case, we would have to close the DAS BOL and book the order through DASSL. In the event this situation arises, you MUST consult with Customer Service before giving a price to the customer. Since the vehicle is at the terminal, storage fees may need to be added to the customer price.

Open and Enclosed


DASSL

Vehicles can be shipped open or enclosed. Keep in mind that certain issues require that we ship the vehicle enclosed. For example, if the vehicle being shipped is a classic roadster and has no roof, we would require enclosed shipping. If the vehicle has less than 4 inches of ground clearance, it MUST go enclosed. Please note that there is no specific enclosed fee. It will be determined by the DASSL calculator to ensure that the price will be profitable for both the 3rd party carrier and DAS.

Expedite ServiceThis decreases transit time from an average of 21 days to an average of 14 Days. The cost additional cost is 500.00 for open transport and 750.00 for enclosed transport. The increase in price will increase the number of 3rd party carriers that are interested in moving the vehicle for DAS, ultimately allowing the vehicle to be picked up and delivered in a shorter period of time.

If we do not meet the due date, the customer will receive 20% of the expedite cost every day that it is late, up to the cost for the expedited service. For example, if the price for expedite is 750.00, they will receive 150.00 per day, up to 750.00. Please note that we cannot refund this fee until after the vehicle is delivered.

Additional Fees:

Additional fees will be applied to the following type of moves:

Expedite Enclosed Vehicles higher than 7 ft tall Limousine’s High Value Vehicles – This is to ensure we use a carrier with enough insurance to

cover the value of the vehicle Vehicles with no Brakes Trucks with utility beds Vehicles with Flat tires

Quotes and Orders

Please contact x @ x to obtain quotes for all DASSL moves. Be sure to specify if it is a corporate account, origin, destination, vehicle type, etc.


DASSL

Review Questions

1. Will DASSL orders use our terminal network?

2. What types of vehicles should be transported via DAS?

3. What is the maximum height for a vehicle to be shipped via DAS? Ground Clearance?

4. What are INOP Cars?

5. What are high risk vehicles?

6. Can conditional vehicles be shipped via DAS? If so, what is required?

7. Would a vehicle with no emergency brake and a manual transmission be shipped via DAS or DASSL?

8. What does DASSL do to qualify a Broker?

9. How do you obtain a quote for a DASSL order?

10. How are claims processed for Retail DASSL orders? Global and Corporate DASSL Orders?


Documents

das product and service guide