Daphne Mathias - Resume 2.0

DAPHNE MATHIAS 7335 Black Walnut Trail, Mississauga, ON L5N 7M3 | 905-567-7500 | [email protected]

O B J E C T I V E A highly dynamic, skilled and qualified Administrative Medical Assistant/Customer Service with diverse knowledge of handling administrative tasks. Seeking an Administrative Assistant/Secretary position where I can utilize my skills and knowledge in a renowned organization.

P R O F E S S I O N A L S T R E N G T H S

Possess several years of professional experience as Administrative Medical Assistant Exemplary planning and organizational skills along with a high degree of detail

orientation Goal oriented and ability to handle multiple tasks Proven track record in Customer service/patient relations such as managing front desk

operations, booking appointments and communicating information to patients and families

Ability to resolve complex departmental problems Extensive experience in MSOffice, specialized Hospital and Invoicing programs

(QUICKEN, CARA: OPAL/EXIT 41, EPR, Sorian Clinicals, Sorian Scheduling, Sorian Scheduler Plus, Telemedicine FU clinic visit, Wait Time Strategy and Cashier Register (lotto))

Possess excellent written and verbal communication skills Cultural sensitivity and an ability to build rapport with a diverse workforce

P R O F E S S I O N A L E X P E R I E N C E

Providing Administrative/Secretarial support to Hospital Personnel Guardian Pharmacy 2015 Pharmacy/Retail (Lotto cashier) Assistant

St. Michael’s Hospital 2013 - 2014Administrative/Medical Secretary, Specialized Complex Care (Trauma Surgeons) Division of General Surgery

CARA – SWISSCHALET/PIZZA PIZZA 2007 - presentCustomer Service Home Agent/ Inbound Order-Taker Independent Contractor

Sunnybrook Health Sciences Centre/ Women's College Hospital 2002 - 2011 Administrative Assistant to Division Head, Division of Biochemistry and Genetics/Deputy Chief, Department of Clinical Pathology

The Toronto Hospital, General Division 2000 - 2002Medical Secretary to Program Director/Radiologists, Medical Imaging/Radiology Residency Program The Toronto Western Hospital/ Women's College Hospital ` 1994 - 2000Medical Secretary, Orthopaedic SurgeonAdministrative Assistant, Volunteer Services


P R O F E S S I O N A L E X P E R I E N C E ( C O N T I N U E D )

The Hospital for Sick Children/The Toronto General Hospital 1994 - 2000Senior Medical Secretary to Program Director, Undergraduate Medical Education Medical Secretary to Infertility Specialist, Department of Obstetrics & Gynaecology

Ontario Cancer Institute (Princess Margaret Hospital) 1991-1993Medical Secretary to the BMT Director/Oncologists, Department of Medicine

C O N T I N U I N G E D U C A T I O N

Languages - Italian – self study

University of Toronto; Sunnybrook Health Sciences Centre2006 - Writing for Business and Web Design

Sunnybrook Health Sciences Centre 2004 - Minutes-taking seminar

Michener Institute, Toronto2004 - General Laboratory Sciences (overview course)

The Toronto Hospital, General Division 2002 - Communicating Effectively - Know your style

Liasion College, Mississauga1997 - Hospitality - School of Culinary Arts

Ryerson University, Toronto1994 - Public Relations–Principle I

Sheridan College, Toronto1991 - Credit courses in Human Anatomy/Physiology, Medical Office Procedures I/II,1991 - English for Administrators

Ontario Cancer Institute (Princess Margaret Hospital)1991 - Medical Terminology course


S P E C I A L Q U A L I F I C A T I O N S A N D E X P E R I E N C EAchievements:

Successfully organized several Symposia and colloquia, earning appreciation from Hospital Personnel.

Suggested improvements to the elective medical student program at University Health Network (UHN) of which some were implemented.

Administrative: Organization, Coordination, Prioritization with Multitasking skills

Multitasking of daily activities for the Division Head(s), Medical Personnel, and Residents/Medical Students in various Hospital settings

Organizing Division functions (e.g. retirements, new appointments or awards, symposia and colloquia, fund raising events, guest seminars and in-service meetings)

Managing Documentation and implementation of Hospital and University policies and procedures

Preparation of On-call Schedules for Medical staff Planning Travel for Medical staff/Hospital Personnel Scheduling all aspects of clinical practice and academic activities by lectures, seminars

for Undergraduate Medical students Coordination of the elective placements at UHN and HSC through the University of

Toronto for Canadian and International students Oversaw the hiring process of Medical students to the Radiology Residency (CaRMS)

program at UHN Supervision of logistics for medical students, trainees voluntary laboratory staff, to

comply with HR requirements Initiation of preliminary documentation for hiring/terminating staff in the Division Analytical skills: implement, maintain and analyze statistical data for GI Nutrition

Department at HSC

Secretarial/Reception/Customer Service: Keyboarding 75-80 wp.m., Medical Terminology, Public Relations/Customer Service/Pharmacy Retail Cashier and Analytical Skills

Excellent patient relations skills when communicating with patient inquiries. Management of snail-mail and email management for Division Head and Medical staff Organizing teleconferences and responding to incoming calls, liaise with patients, their

families, hospital personnel/departments, faculty members, Universities and academic offices.

Preparation of memos (e.g., annual appointments documents, renewal of annual memberships), letters, CVs (Common CV, Genome, University of Toronto CV), Research grant applications, original manuscripts, brochures, invited chapters, abstracts, and posters

Attending Department meetings to record minutes Responsible for booking surgical, clinic, preadmissions, diagnostic appointments and

confirming test results Keyboarding 75-80 wpm.

Knowledge of Medical/Laboratory terminology


S P E C I A L Q U A L I F I C A T I O N S A N D E X P E R I E N C E ( C O N T I N U E D )

Professional Experience-Home Agent (CARA) Performed all aspects of Customer Services to include taking orders Resolve guest complaints and ensure overall guest satisfaction.

Customer Service/Pharmacy Retail Cashier and Analytical Skills

Public Relations /Customer Service/ Pharmacy Retail Cashier: Excellent public relations/customer service interpersonal skills Set up the cash register at the start of the shift Greets the customers and assists them in their selection of merchandise/lotto to

purchase. Scans and/or inputs stock numbers of items to be purchased by the customers

into the cash register and totals amount due. Accepts cash payments, processes credit card payments, issues receipts and

gives change as necessary. Gives cash refunds or issues credit memos to customers for returned items. Stocks, organizes, displays and dusts merchandise Check/remove expired items and update inventory logs Cross check stock for pharmacy Count pills, label and advise patient/s

Financial Management: Travel/Expense claims, Research Accounts

Monitoring of hospital and university-based research accounts Procurement of quotes, invoicing, and preparation of purchase orders Submission of travel/expense claims for Division Head/Surgeons/Medical Personnel Verification of all purchase requisitions, invoices, receipts OHIP billing: Electronic and Manual - Reconcile billings for physicians

Documents

Daphne Mathias - Resume 2.0