Daniel L. Johnson ___________________________________________________ 7823 N Oakwood Drive, Eagle Mountain, Utah 84005 | (801)-833-8145 | Danielj.bsa@gmail.com

Position

Business Analyst in charge of using analytical thinking to improve business & process flow.

Summary of Skills

● Analytical/Critical thinker● Building/troubleshooting Computer

Hardware/Networks.● Proficient w/ Microsoft Office

Programs, and Linux OS (Centos).● Sales Force, ServiceNow, TFS

Ticket Tracker, etc.● SQL Language/Adhoc queries and

Windows Server 2012 Experience

● Fluent in English and Spanish.● Humanitarian Experience –

Argentina (Sep. 2009 – Sep. 2011)● Patience.● Customer service skills.● Diligence.● Organized & Multi tasked

Accomplishments

● Full Time Humanitarian Missionary – Argentina (2 Years)

● College Student / High School Graduate (Diploma)

● Previous Small Business Owner

Professional Experience

1) Consultnet/American Express May 2014 to Present

Business Analyst, Enterprise Growth Servicing

Salt Lake City Utah

Supervisor – David Simmons – 9011-44-7841-327-559

**Made Full Time Employee after just 8 months of being a Contractor** Research and analyze escalated technical/reconciliation issues that need further/escalated

attention to be resolved (anywhere from 20+ escalated issues per day). Gained extensive knowledge with Serve CST and SERVE’s Production Support ticketing tools

(Sales Force and TFS ticket tracker). Ensure quality of cases and new procedure development as Serve platform products change. Assist with a ticket reporting/quality tracker given monthly to other departments.

Drive issues that need more of an aggressive approach to achieve resolution by using IRT’s or tech bridge calls as a main resource.

Member of ServeBTS team and FLOS support owner of eWallet.

2) Verisk Health/Mediconnect Global January 2012 to Present

Provider Relations

South Jordan Utah

Supervisor – Marcus Paiz – (801-232-2618)

Provider Relations agent for a medical records retrieval company. Performed many duties to help obtain medical records and ran Adhoc reports using our SQL

system to keep track of those requests. Transferred to the EMR (Electronic Medical Records) team where EMR systems were accessed

through remote desktop using Citrix applications and VPN tunneling. Worked troubleshooting network setups in order to use printers through VPN networks.

3) Best Buy November 2011 to January 2012

Computer Sales Associate

Sandy Utah

Supervisor – Andy

Worked with customers on a one-on-one basis providing information about the specifications of computers and other technical hardware in store.

Gained experience using registers for checking people out and signing them up for Best Buys special offers.

Education

DBA Degree at LDS Business College (Attending 2 Years)

o GPA: 3.9

o Currently Attending for a degree in Database Administration, with and added emphasis in

Network Engineering and Systems Engineering.

Salt Lake Community College (Attended 1 Year) - Transferred to LDS Business College

Received High School Diploma from Riverton High School

Additional Information/Reference

Ricardo LopezCo-Worker801-419-9350

Keric Kanistanaux801-809-0702

● Dan RobertsonCo worker 801-641-2922

Marcus PaizPrevious Supervisor801-232-2618