DANIEL A. CONRAD

169 East 91st Street, Apt. 4E • New York, NY 10128 • (917) 744-7985 • dac10su@yahoo.com

WORK EXPERIENCEInfozen, Washington, DC October 2011 – PresentSenior Deployment Network Engineer / Deployment Coordinator at Immigration and Customs Enforcement (ICE)

Responsible for planning and coordinating complex IT deployment projects within the international region (OCONUS) and east region of the United States, providing engineering teams with professional direction and communicating with the government clients and internal project managers.

Helped coordinate the technical transition of the ICE contract from the previous contractor to the current contractor, Infozen. My assistance in working with Infozen executives and government management identified essential employees and allowed for a smooth successful transition, while continuing to meet the demanding project schedule.

Managed and performed the pre-deployment and onsite technical activities for several high-profile switch upgrades, including one at a major Active Directory Exchange (ADEX) hub site. All of the projects required in-depth preparation and coordination to plan and create functional parallel networks prior to the cutovers, as well effective team management during the actual cutovers to minimize downtime and limit the impact to all users accessing the networks.

Directed the deployment activities for a number of large scale co-location projects, which involved the relocation of several smaller offices into one new larger collective site, including several offices that operate 24 hours a day. Due to these stringent requirements, strong planning as well as problem solving skills was essential to successfully overcome the challenges of working around a 24 hour schedule. 

Coordinated and managed a number of workstation refresh deployments around the world. These deployments involved configuring and distributing new laptops and desktops to replace existing end-of-life workstations. Duties included backing up user profiles on the old workstations and configuring the new workstations for first use on the domain, restoring user profiles, setting up VPN services, configuring encryption accounts and adding any additional software applications and mapping network devices required for the users to perform their jobs. Upon completing the deployment of all new workstations to the users, quality assurance tests were conducted, as well as user support to confirm that all devices were fully functional.

Responsible for planning and coordinating complex IT deployment projects within the east region of the United States, providing engineering teams with professional direction and communicating with the government clients and internal project managers.

SAIC, Washington, DC March 2009 – October 2011 Senior Deployment Network Engineer at Immigration and Customs Enforcement (ICE)

Managed and performed the technical and pre-deployment activities for a number of network migrations from one agency’s infrastructure to another agency’s new more secure network, including one at a major Active Directory Exchange (ADEX) hub site. Activities for the ADEX site included working with the ICE Firewall Group, ICE Network Operations Center and ICE Security Operations Center to ensure that all security devices, including intrusion detection systems and firewalls, experienced little downtime. Worked with local IT staff and interfaced with both agencies’ Network Operations Centers to determine the existing infrastructure, and created LAN designs with addressing best suited for the site. Installed and configured new dual core switches in the main distribution facility for redundancy purposes in order to support the complexity of the site. Reconfigured the ADEX equipment and twenty-two additional edge switches with minimal downtime, reducing the impact to users.

Directed the planning and execution phases of a large switch upgrade of an Active Directory Exchange hub site. This involved an initial site survey to determine potential security risks, the existing network infrastructure and the necessary network equipment best suited for the site. Developed a proposed LAN design, configured the switches in preparation for the upgrade and coordinated the efforts of members from the ICE Network Operations Center, Active Directory Exchange Group and ICE Firewall Group simultaneously to allow for limited downtime, reducing the risk of security breaches and user impact.

Managed a number of large-scale installations of new sites, which involved the installation and configuration of new switches, servers along with data migration, workstations and peripherals all in accordance with ICE security directives. Upon completion of the deployments, provided user support and troubleshooting as needed. Performed quality assurance tests on all equipment to ensure connectivity and compliance with ICE security policies.

Conducted approximately ten site surveys per year throughout the country in an effort to understand the sites’ security requirements and vulnerabilities, bandwidth requirements, current network designs and infrastructure, physical space, user counts and the software necessary for the users’ work to be conducted. After the initial site visits, data was analyzed and formal written reports were completed. The reports included recommendations on how to upgrade the sites and bring them inline with IT standards and security policies. Reports also recommended circuit and bandwidth

requirements, as well as equipment necessary to meet the sites’ data and user requirements. Provided proposed LAN designs, which included sufficient IP addressing for the user population, and plans for implementation.

Installed and configured alien processing systems at approximately three sites per year at local law enforcement organizations throughout the country in accordance with the ICE 287g initiative.

Trained new employees and assisted in bringing them up to speed with regards to their technical skills. Informed them of the internal practices and procedures required to successfully perform the job of a deployment network engineer.

Developed an instructional manual for the Deployment Engineering Division on how to install new servers, utilizing Microsoft Server 2008 software, in accordance with ICE security policies. The manual included directions on how to create RAIDS, image the servers, format the hard drives, configure the network interface cards, create the standardized ICE folder structure and transfer data from older servers if necessary.

Created a number of procedural manuals to be used by the ICE Deployment Engineering Division when performing network migrations. The manuals included instructions on how to prepare for the deployment, reconfigure switches, servers, workstations and printers during the deployment, and complete the necessary documentation upon the deployment closeout.

Wrote several user manuals designed to assist new network engineers with the configuration of new alien processing systems, the installation of network printers that meet ICE standards, and the procedures that need to be followed when preparing, performing and completing projects.

Assisted in the planning phase of the deployment of new Enterasys switches into a predominantly Cisco-based environment. This involved participating in Enterasys’ switch training, creating switch configuration templates to be used by other network engineers and the training of fellow engineers on how to configure the new switches.

Bloomberg LP, New York, NY October 2007 – September 2008Global Analytics Representative

Promoted to the analytics desk ahead of schedule as a result of superb client support and a strong work ethic displayed within Global Customer Support, as well as near perfect scores on six financial training exams covering areas ranging from equity and fixed income to derivatives and foreign exchange.

Promoted to Global Customer Support mentor and trainer as a result of superior knowledge, leadership, and an appreciated willingness to provide assistance and guidance to colleagues.

Performed problem solving for Bloomberg clients enabling them to locate, interpret, and utilize financial data in order to make more informed business decisions.

Advised clients on the appropriate terminal settings and pricing sources to more accurately control their requested data and graphical representations.

Assisted clients in creating and troubleshooting Excel formulas to pull desired financial data into Excel spreadsheets. Provided technical support to Bloomberg clients including password resets, login reinstatements/validations, hardware

and software support, and software installations and upgrades. Diagnosed clients’ issues to determine the appropriate department to provide specialized support. Communicated with

clients to ensure that they were assisted in the most effective and expedient fashion.

Bader TV, New York, NY November 2004 - May 2007Producer/ Director

Coordinated and participated in strategy meetings with clients to discuss brand imaging and key points they wished to convey to the public through media outlets.

Strategized with clients on production design, shot sequences and media distribution tactics, as well as provided guidance on how to capture footage and distribute to the public to maximize publicity and enhance their image.

Booked and managed camera operators, audio technicians and freelance producers in cities worldwide, and advised them of production details to aid in the successful completion of projects.

Directed and managed the production events for live Satellite Media Tours (SMT), such as the Sports Illustrated SMT with Rachel Hunter and Sports Illustrated Editor, Diane Smith, for the release of the SI Swimsuit Issue, which were broadcasted on local and national news programs.

Directed and produced the production events, as well as supervised edits, for the creation of Video News Releases (VNR), corporate videos, B-roll footage and background video press kits, which were distributed to local and national news programs.

Oversaw the creation of a new Bader TV bureau in Chicago and managed the production activities for the office. Supervised a team of six production assistants and managed daily office tasks, such as equipment repair, ordering raw

tape stock, organizing tape archives and video duplication requests. Utilized video capturing software to allow for the sharing of footage across multiple operating systems to be used for

the creation of news clip reels to distribute to clients.

24fps Productions, Inc. (Freelance), New York, NY April 2004 - October 2004

Production Manager Obtained 6 major sponsors including Sony, Venus Swimwear and the St. Lucia Board of Tourism through phone

solicitations and written proposals to aid in the funding of a television pilot. Prepared written proposals outlining the project’s concept, market demographics, target audience, sponsorship, viewer

estimations and benefits to the network for initial episode sale to media outlets. Managed on-site logistics for the cast and crew, as well as liaised with local authorities regarding production activities

on location during principle photography. Coordinated production budgets and organized deal memos for the cast and crew. Assisted in the casting of talent and the hiring of post-production positions (i.e. visual graphics and audio), as well as

developed breakdown and preliminary shooting schedules.

Capital Growth Management Ltd., Boston, MA Sept. 2001 - Mar. 2004 Network Administrator / Marketing Representative for the Investor Services Department

Advised potential investors of investment opportunities based on the funds’ holdings, future direction of financial markets and the goals and strategies of the fund manager.

Communicated important financial and personal account information to current investors. Managed the Local Area Network via a Microsoft 2000 Server for the Investor Services Department, and updated the

virus DAT files to ensure network security. Managed the Investor Services Department’s private branch exchange (PBX). Added and moved phone extensions, as

well as programmed special messages and alerts. Created and maintained procedural manuals on how to update the automated messaging service on the private branch

exchange (PBX) and how to conduct resource server backups. Developed and maintained a telecommunications procedural manual for internal office use, as well as created and

maintained an asset management system to assure 100% inventory. Trained new employees and interns on the Investor Services Department’s policies and procedures.

EDUCATIONSyracuse University; Syracuse, NY May 2001S.I. Newhouse School of Public CommunicationsB.S. Public Communications, Cum Laude

CLEARANCEDoD Top Secret/SSBIDHS/ICE Full Field Background Investigation

SKILLSMicrosoft Windows Server 2000, 2003 and 2008, Microsoft Windows NT, XP, Vista and 2007, Microsoft Office Suite, Cisco IOS and CatOS, Enterasys Switches, VPN, Active Directory, Microsoft Exchange, TFTP Server, Secure CRT, Adobe Photoshop, Fraps (Real-time video capture and benchmarking), VirtualDub, Linear Editing, Movie Magic, Final Cut Pro, Video Duplication and Conversion, Bloomberg Certified