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Moving from Disaster Recovery to Constant Availability; DOT’s Telework Experiment and Thoughts About the Future. Daniel G. Mintz, CIO Department of Transportation [email protected]. DOT Headquarters COOP Exercise. - PowerPoint PPT Presentation
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Moving from Disaster Recovery to Constant Availability;
DOT’s Telework Experiment and Thoughts About the Future
Daniel G. Mintz, CIODepartment of [email protected]
Page 2August 2008 DOT Chief Information Officer
DOT Headquarters COOP Exercise
• Pope Benedict’s April visit to the National’s Stadium presented a perfect opportunity to test the Department’s Headquarters-level COOP capabilities
• Anticipated crowds, traffic congestion, and increased security made headquarters employees’ commute to work challenging
• Gave us a chance to practice and evaluate DOT telework capabilities
Page 3August 2008 DOT Chief Information Officer
Exercise Preparation
• Checked network foundations for teleworking, published reminders about remote access procedures and expanded help desk functions– Training– User agreements– Communication through broadcast messages
Page 4August 2008 DOT Chief Information Officer
Exercise Results
• Telework worked and worked well• DOT maintained continuity of operations• Department Telework program was strengthened –
hundreds of employees participated for the first time
Page 5August 2008 DOT Chief Information Officer
Telework Data Including April 17
DOT Telework Participation
5.04%
22.22%31.43%
63.00%
0%
10%20%
30%
40%
50%60%
70%
2006 2007 2008(as of June)
COOP Exercise
Page 6August 2008 DOT Chief Information Officer
What Worked Well
• Connectivity – only minor load balancing needed• Communications – operational continuity and
simultaneous supervisor/employee connections• Security-secure remote access• Employee Accountability
Page 7August 2008 DOT Chief Information Officer
The Future of Telework at DOT• Moving Forward
– Improve methods for data collection– Assess appeal process for non-eligible telework positions– Protect cyber-security and sensitive data– Give managers greater flexibility consistent with productivity
• Key Message– While security and privacy concerns are critical, the largest
telework challenge is cultural
Page 8August 2008 DOT Chief Information Officer
Teleworking for COOP in Future Events• Integrate more regular testing
– Expand to field operations– Conduct announced and unannounced exercises
• Enhance ability to quickly keep DOT operations running smoothly when main computing facilities are disrupted
• Experiment with using advanced technologies to supplement communications in emergencies
Page 9August 2008 DOT Chief Information Officer
Technology Issues• Each operating administration/mode has a COOP plan
for individual applications; goal is to begin to integrate the plans as we integrate systems into the Departmental Common Operating Environment
• We are putting in place near-synchronous replication for all home directories
• Current target is VPN access to email within six hours at our backup facility– In CY2009, fast email restart in less than an hour
Page 10August 2008 DOT Chief Information Officer
Some More Technology Issues• Historically COOP planning has been dominated by
organizational implications and data center/hardware continuity
• Increased focus on Service Oriented Architectures (SOAs), shared services, and the rise of the Internet changes the paradigm– How to take advantage of the ‘cloud’ for COOP
• Similar to concerns about security approaches, COOP issues should not be bolted onto a solution
Page 11August 2008 DOT Chief Information Officer
Culture/Business Issues• Government incentives are not the same as for the
private sector• Voice-mail is not a substitute for face-to-face
communications• The concern that out-of-sight = out-of-mind• Can someone who cannot manage remotely, manage?
Thank-You