Chapter 16Performance Management

Dana JanotsCaldwell College

Overview Introduction Performance Management

What PM is How to do it

Pinpointing the problem Determining Functional

Variables Summary Additional information

IntroductionApplication of principles of behavior to: Individual clients Entire staff Workplace environments

Target behaviors: clinical problems- maladaptive, SIB, aggressionOff task behaviors- wasteful, unsafe, unproductive

Bailey & Burch, 2010

Organizational Behavior Management (OBM)

Sub-discipline of ABAAreas of OBM application include:

Performance Management (PM) Behavioral Systems Analysis Behavior-Based Safety

obmnetwork.com

Performance Management“management of individual employee or a group of employees through the application of behavior principles”

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Performance Management

Behavior analytic principles applied to: Business Industry Organizational settings

Bailey & Burch, 2010

Performance Management

Journal: Journal of Organizational Behavior Management (JOBM)

Performance Management

Specialty field of behavior analysis Journal: Journal of Organizational

Behavior Management Conference: FABA/OBM▪ Conference

Performance Management

Specialty field of behavior analysis Journal: Journal of Organizational

Behavior Management Conference: FABA/OBM▪ Conference

OBM Interest Group▪ SIG

Abainternation.org

Performance Management

“Performance Management is a systematic, data-oriented approach to managing people at work that relies on positive reinforcement as a major way to maximize performance.”

-Aubrey DanielsBailey & Burch, 2010

Aubrey Daniels

Credited with starting the field of PM in the 1960s

1st editor of JOBM Author of Performance

Management: Changing Behavior that Drives Organizational Effectiveness

Founder of Aubrey Daniels International

How PM is done…Initial Referral

Work with a contact

Pinpoint the problem Direct observation Informal data collection

Pinpointing the Problem

Decide on a target behavior

Collecting baseline data Direct observation Existing records

Find the functional variables that affect the target behavior

Finding Functional Variables

All behavior has a cause! Where to look?

History of the individual Discriminative Stimuli The behavior The motivation system / Response cost Schedule of reinforcement

What questions to ask: 12 Diagnostic Questions

Antecedent- analysis of the environment prior to pinpoint behavior What behavior is expected? Prompt for the behavior? Is the supervisor present? Is feedback/reinforcement provided? Personal problems?

What questions to ask cont.

Equipment Is it needed? Does it work?

Physical Environment Conducive to good performance?

Process Analysis: examining parts of a chain Is the task done efficiently? Can the chain be streamlined Can steps be eliminated?

Training Can you actually observe the behavior Can the employees possess the skills?

Consequences in the environment

Contingencies of Reinforcement Is there an observable effect to

behavior? Are competing behaviors reinforced? Is there response cost/punishment? Is there feedback for the behavior? Intrinsic /extrinsic reinforcement?

Activity!

Submitting a Proposal

Proposal must include: Scope of work Cost Time estimation

Summary

Performance Management

PM process similar to clinical consultation

Pinpointing the Problem

Determining Functional Variables

Submit a Proposal

Additional Information

Questions/Comments

References

Aubrey Daniels. (2013). Websitewww.aubreydaniels.com

Bailey, J. S., & Burch, M. R. (2010) 25 Essential skills & strategies for the professional behavior analyst. Routledge.

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