Damon A Norton 1713 12th St Moline IL, 61265 Phone (563) 370-4034

OBJECTIVE: To secure a challenging position utilizing my leadership abilities, training and experience.

QUALIFICATIONS

Record of success as a technician, as support to management & in management.

As a shop supervisor (Foreman), played a key role in the success & maintaining a level of success that had not been achieved previously.

Good leadership skills. Effective communicator, both verbally and in writing.

Proven ability to identify and solve problems and creation of ideas for improvement.

Completed training early for all position changes or promotions.

Location has been number one or two in profit.

Successful in recruiting and training employees.

Ability to improve efficiency & employee morale. Familiar with several forms of manufacturer and vendor warranty & technical processes.

Motivated and willing to do what is necessary to achieve goals/success.

Consistently achieved sales goals

21years on a shop floor. 13 in a diesel shop, on the floor. 4 years as a weekend supervisor. 3 years as dayshift foreman in a high volume shop, providing guidance and direction to 11 technicians, in addition to some management responsibilities. 10 months as Service Manager in a high volume shop, having attained sales goals.

Detail oriented.

Responsible for the safety practices of employees & shop. Twice a week, we perform "Safety Observations", monitoring an employee for 20 minutes. Checking for any safety violations or concerns, such as situational awareness, proper ppe, etc.

PROFESSIONAL EXPERIENCE June 2006 -Present, Service Manager, Thompson Truck and Trailer (International & Isuzu Dealer)

As a technician - Diagnosing and repair of class 8 and Medium duty trucks, bumper to bumper. A/C, Steering, Brakes, Electrical/Electronic (Navistar Vehicles have been using body controllers and multip lexing since 2000), ABS, Engine, etc. Majority of jobs on Engine and Electrical/Electronics. Relied upon as being able to be given a difficult task, confident that there would be a resolution and the repairs made would be of high quality.

As a technician - Supported the management team with inspections, equipment repairs & acquisitions.

As a shop foreman for 3 years - Responsible for the direction & guidance of 11 dayshift technicians in a large volume shop that moved an average of 350-500 vehicles through the shop.

Responsible for budgets and sales projection for department, with 23 personnel.

Responsible for processing Workhorse & Isuzu warranty claims.

Responsible for creating, figuring and closing work orders.

Responsible for creating and reviewing estimates

Responsible for customer conflict resolution, in both the Foreman and Service Manager position.

Responsible for recruiting, hiring, and training employees.

Responsible for achieving Labor only, sales goals averaging around $200,000/Month.

August 2005- June 2006, Service Technician, Twin Bridges Mack/Volvo

Diagnosing & repair of class 8 & Medium duty trucks. Majority of jobs on Engine & Electrical/Electronics. Quickly came up to speed on Mack & Volvo Diagnostics & Repairs. Became a valued member of the shop.

May 2004-June 2005, Service Technician, Thompson Truck & Trailer (International & Isuzu Dealer) Diagnosing & repair of class 8 & Medium duty trucks, bumper to bumper. Majority of jobs on Engine &

Electrical/Electronics. May 2003-May 2004, Service Technician, Cummins Great Plains

Diagnosis & repairs of Cummins engines.

Quickly came up to speed & became a valued member of the shop. September 1999-January 2003, Service Technician, Thompson Truck & Trailer (International & Isuzu Dealer)

Diagnosing & repair of class 8 & Medium duty trucks, bumper to bumper. Majority of jobs on Engine & Electrical/Electronic.

Held ASE certification of Master Truck Technician September 1998-September 1999, Service Technician-Weekend Foreman, Quad City Freightliner

Diagnosing & repair of class 8 & Medium duty trucks, bumper to bumper. Majority of jobs on Engine & Electrical/Electronics

Held ASE certification of Master Truck Technician

Weekend (Saturday & Sunday) Foreman.

Company was sold August 1994-September 1998, Service Technician-Weekend Foreman, Riverside International (International, Freightliner & Isuzu Dealer)

Diagnosing & repair of class 8 & Medium duty trucks, bumper to bumper. Majority of jobs on Engine & Electrical/Electronics

Held ASE certification of Master Truck Technician Weekend (Saturday & Sunday) Foreman.

Company split & was sold

EDUCATION - High School Diploma, Moline Sr. High School, Moline IL. - Completion of online and in-person technician training at Cummins, Volvo/Mack, Freightliner & International dealerships. - Completion of Supervisor, Foreman & Service Manager Training for International Dealership. NOTE: I believe my experiences & skills would allow me to be a valuable member of your team. Together we would be able to maintain your success & work together to achieve even greater accomplishments.