8/6/2019 Daily Operational Customer Statement 9th August
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Royal MailDaily Operational Customer Statement
Royal Mail is a trading name of Royal Mail Group Ltd. Registered
number 4138203. Registered in England and Wales.
Registered office: 100 Victoria Embankment, London, EC4Y
0HQ.
Page 1 of 2
Covering the 24 hour period to 08:00 on Tuesday 9th August and
any
anticipated service issuesThe following update was issued by
Royal Mail Customer Service at 10:30 on Tuesday 9th August.
Operational general synopsis
Our UK and International networks operated mainly to plan last
night, any service affectingincidents are reported below.
Mails network & distribution
Air A road service failed to connect with flights to Stansted
Airport from Newcastle,
Exeter and Edinburgh Airports. As a result a small amount of
mail posted yesterday in theSouth West of England, North of England
and Central and Southern Scotland, due fordelivery in the GU, KT
and TW postcode areas today may have been delayed.
Rail Our rail services operated well and to plan last night.
Road A late running road service from Norwich Mail Centre to our
East LondonDistribution Centre, in West Thurrock, may have caused
the day in some mail posted in theNR postcode area yesterday, due
for delivery in the EC, W, WC, E and N postcodes areas ofLondon and
the South East and Anglian areas.
Distribution & vehicle centres Our Distribution and Vehicle
Centres operated well lastnight.
Collections
Normal collections were made across almost all of the UK last
night, although it was not possibleto make a small number of
collections in some areas affected by the civil unrest in some
parts ofLondon yesterday. It was not possible to complete all
collections in some parts of Peckham (SE13),Lewisham (SE15),
Brixton (SW2) and Tooting (SW17) yesterday due to security and
access issues.
Collections should be made from most Post Offices, customers
& posting boxes in almost all otherparts of London and the UK
today.
Deliveries
The majority of mail services across the country, including
London, are taking place as usual.
In London and a small number of other areas affected by the
disturbances, we are endeavouringto maintain normal mail services
wherever possible. However, in the areas affected by the
civilunrest, some road and police restrictions or damage to
properties may limit our ability to accessbusinesses and
residential customers to deliver or collect mail today. We will
continue to updateour service update pages with further information
and advice throughout the day.
http://www2.royalmail.com/customer-service/service-updates&campaignid=serviceupdates_redirecthttp://www2.royalmail.com/customer-service/service-updates&campaignid=serviceupdates_redirect
8/6/2019 Daily Operational Customer Statement 9th August
2/2
Royal MailDaily Operational Customer Statement
Royal Mail is a trading name of Royal Mail Group Ltd. Registered
number 4138203. Registered in England and Wales.
Registered office: 100 Victoria Embankment, London, EC4Y
0HQ.
Page 2 of 2
Deliveries were affected yesterday in parts of Stockwell (SW9)
and Walthamstow (E17) and
Tottenham (N17), where access was not possible to a number of
addresses. Some deliveries inboth Woolwich and Peckham are likely
to be made later than normal today.
Deliveries may be made later than normal or may not be possible
today in parts of Ealing (W5),Tottenham (N17), parts of the E8
(Hackney) postcode area and in parts of Peckham (SE15) as wellas
some parts of Croydon (CR9). In Woolwich (SE18) some deliveries
will be made later thannormal today and in parts of Battersea
(SW11), access to a number of properties will not bepossible today,
particularly around the Clapham Junction area.
A small number of properties in Birmingham, mainly in Handsworth
town centre, are alsoinaccessible today due to overnight unrest.
This may result in limited or no services today.
Deliveries and collections in any areas affected by the riots
will only be attempted where it is safeand possible for our staff
to make them.
Public Holiday in the Orkney Islands
On Thursday 11th August Dounby, Egilsay and Graemsay, in the
Orkney Islands, are observing alocal holiday. No deliveries will be
made in the KW16 and KW17 postcode areas on that day.Normal
services will resume on Friday 12th August.
Mail Centre processing
Our mail processing centres operated mainly to plan last night
with only one service affecting issue
reported. A mechanical failure in Leeds Mail Centre last night
caused a delay in the processing ofsome mail. It is possible that a
small amount of mail posted in the HG, LS and WF postcode
areasyesterday, due for delivery in the rest of the UK today, may
have been delayed.
For information about issues affecting mail services in your
region, please go to our service updatepages at:
www.royalmail.com/serviceupdates.
Operational modernisation
You can find more details about our Operational Modernisation
Programme by going to:
www.royalmail.com/modernisation.
International mail servicesCustomers can access the most up to
date information on all incidents affecting internationalmail
services at: www.royalmail.com/internationalupdates.
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