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8/8/2019 Dabbawallas - Book Review
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DABAWALASBook Review
By:
Amber Kumar (04)
Jayant Bhatnagar (55)
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Contents About Book and Characters
Organizational Structure
About Dabawalas
Logistics and Teamwork
SWOT Analysis
Recognition
Ethics and Values
Learnings to Manager
Awards and achievements
Key points to remember
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About NMTBSA?Nutan Mumbai Tiffin Box Suppliers Association
History Started in 1890
Charitable trust Registered in 1956
Avg. Literacy Rate 8th Grade Schooling
Total area coverage 60 Kms to 70 Kms
Employee Strength 5000
Number of Tiffin's 2,00,000 Tiffin Boxes
i.e 4,00,000 transactions every day
Time taken 3 hrs
Raghu: President
Gnaga: General Secretary
Anita: Journalist & Business consultant
Shrinivas Pandit: Author
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PRESIDE
NTRaghunath D Medge
VICE-PRESIDENT
Sambhaji G Medge
GENERAL
SECETARYTREASURER
{Damodar Pingle}DIRECTORS(9)
MUKADAM 1 MUKADAM n
DABAWALA 1
Groups
(120)
Organizational Structure
DABAWALA n
DABAWALA 1
DABAWALA n
Groups
(35-40)
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Dabawalas Purpose: Employment to semi-educated persons and low cost
services
centralized system initially but later decentralized (each group
separately)
Decentralized: Used distinctive color coding
Why not computerized
Cost for customers will increase
Why displace the available labor?
No use of motor
driven vehicles
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How they work? Phases:
1. Collection: clients residence, collect Dabba and load in
train2. Unloading sorting reloading phase: Unload from train at
Hub, Sorting and Then reloading on train
3. Unloading sorting delivery phase: Unloading at
respective station and sorting area wise according to
delivery routes and deliver to locations
4. Return: Pick up phase: Completion of Lunch, collectDabba and return from same path to deliver at home
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Work strictly according to railway times and
offices
To maintain shelf life of food deliver food within3.5 hrs max (9:00 am 12:30 pm)
Cost of service - Rs. 300/month ($ 6.00/month)
Standard price for all (Weight, Distance, Space)
Turnover: INR 50 crores p.a.
Dabawalas
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VLP : Vile Parle (suburb in
Mumbai)
9EX12 : Code for Dabbawalas at
destination
9 : Destination station code
EX : Express Towers(building name)
12 : Floor no.
E : Code for Dabbawala
at residential station
3 : Code for destination
Station eg. Churchgate
Station (Nariman Point)Dsouza
Coding System
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Basic Postulates Railways and need for Home-made food
Savor the old but maintain the changing
Follows Six-Sigma (99.999999% accuracy)
Error Rate : 1 in 16 million transactions
Teamwork = Net work = Cooperation
Proper work distribution
(Snrs: sorting at hubs)
(Jnrs: lot of leg work; collection,loading, unloading, delivery)
Zero % fuel Zero % investment
Zero % modern technology Zero % Disputes
99.9999% performance 100 %C
ustomer Satisfaction
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SWOT Analysis
Strengths: Simplicity in organization with
Innovative service
Coordination, team spirit, &time management
Low operation cost
Customer satisfaction
Low Attrition Rate
Weaknesses:
High dependability onlocal trains
Funds for the association
Limited Access to Education
Opportunities: Wide range publicity Operational cost is low
Catering
Threats: Indirect competition is being
faced from caterers likemaharaja community
Indirect threats from fast foods
and hotels Flexi-Office timings
Company transport
Ticket restaurant
Nuclear Families
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Ethics and Values Customer is the King (delight the customer)
Low charges
Work is worship
Honesty, Integrity
No Alcohol Drinking during business hours
Wearing White Cap during business hours
Carry Identity Cards
Give something to society rather than misusing it
Tiffin baskets weight:
75-80 kgs.
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Learnings for a Manager No strike record as each one a share holder
Discipline and time management
Ethics and Values {Give to society, mutual benefit}
Let the employee feel their importance (entrepreneurs)
Holding old customers provides new customers
Transparency
Error free Local service provide Global recognition (Prince charles)
Understanding supply chain and strong SCM is key to meet changing demands and
withstand competition
Helps in cost cutting and quality improvement
Latest marketing strategy:
Marketing pamphlets in the Dabba
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Key points to remember
Decentralize to empower and deliver with excellence
Management doesnt mean to first complicate the things and
then spend time and money for simplifying it
Importance to service rather than selfishness
People are ready to learn new techniques and skills..cherish
old methods but embrace new ways of doing things
Serve customer as god and win his loyalty
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Recognition
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18
T H A N K ST
HA
NK
SJAYANT BHATNAGAR
Amber Kumar
ANY Queries