SUPPLY CHAIN MANAGEMENT OF

DABBAWALASPRESENTED BY:

Saloni Inani (46)Riddhi Saini (61)

Sakina Patanwalla (43)Pallavi Bhardwaj (39)

Abhishek Pankantiwar (36)Dinesh Meneria (32)

What is NMTBSA

• Nutun

• Mumbai

• Tiffin

• Box

• Suppliers

• Association

About NMTBSA

• History: Started in 1890

• Charitable trust: registered in 1956

• President and secretary: Rughunath Megde and Gangaram Talekar.

• Average literacy rate: 8th grade school

• Total area coverage: 60-70 kms

• Error rate: 1 in 6 million transactions by Forbes 2000 article.

CONTINUED……..

• Employee strength: 5000

• No of Tiffin: 2,00,000 i.e. 4,00,000 transactions everyday

• Time taken: 3 hours.

• Quality door to door service to large and loyal customer base.

• Even order can be placed through internet.

Our Belief- WORK IS WORSHIP

• TIFFIN basket’s weight : 75-80 kgs.

Working of NMTBSA

• Six sigma performance (99.999999)

• Technological backup nil

• Cost of service: Rs. 300 per month( $ 6 per month)

• Turnover: Rs. 36 cr.

• Earnings: Rs. 5000-6000 per month.

• Diwali Bonus : One month’s from customers.

ASSETS

For each dabbawala

• Two bicycles- approx Rs 4000

• A wooden crate of Rs 500

• Cotton Kurta pajama – Rs 600

• And Gandhi Topi – Rs 20

• Zero % fuel & investment • Zero % disputes • 100 % customer satisfaction • 99.9999 %performance

War against time(9:00 am to 12:30 am)

Executive committee (5 members)

Team of 20-25 headed by group leader

Individual dabbawalas workload:Collect from home- 35 tiffins

Deliver at office- 35 tiffinsReturn empty tiffins to home- 35 tiffins

Elegant logistics

• Elegant logistics system – using 25 kms of public transport , 10 kms of footwork involving multiple transfer points.

• A simple color code determines not only packet , routine but packet prioritizing as lunch is transferred from train to bicycle to foot.

Coding system• VP: Vile Parle (suburb in Mumbai)• 9EX12: Code for Dabbawalas at destination• EX: Express towers ( building name)• 12: Floor number• E: Code for Dabbawala at residential station• 3: Code for destination station ( Nariman point)

VP 9

E 3 EX 12

• foto

THE Flow logic ZONE OF DESTINATION

POINT OF AGGREGATION AND SORTING

B

CD

EA

GRANT ROAD(12)

CHRUCHGATE (1-10)

LOWER PAREL(14)

1

2

3

4

5

6

7

COLLECTION FROM HOME

DISTRIBUTION B Y CARRIERS AT LUNCHTIME

TO OFFICES

Journey begins

• Tiffins are collected from home between 7:00 – 9:00 am and taken to the nearest railway station.

• Single Tiffin while reaching the destination could change hands 3-4 times daily.

The actual journey begins

• 10:34 – 11.20 am (Vile Parle Station)

• At this time the actual work of dabbawalas take place.

• They load the wooden crates filled with Tiffin onto the luggage or goods compartment in the train.

11:20 – 12:30 pm (Church gate station)

• At this stage the unloading takes place at the destination station.

• Re-arrangement of tiffins take place as per the destination area and buildings.

• In particular area with high density of customers (Nariman Point, Fort , CST ) a special crate is dedicated.

• This crate carries 150 tiffins and is driven by 3-4 dabbawalas.

Return journey 1:15- 2:00 pm (At all destination

stations)• Here on begins the collection process

where the dabbawalas have to pick the tiffins from the offices where they had delivered almost an hour ago.

• 2:00- 2:30 pm –they meet for the segregation as per the destination suburbs.

2:48 – 3:30 pm

• The return journey by train where the group finally meet after the day’s routine.

• 3:30- 4:00 pm (the origin station)- here final sorting and dispatch takes place as per the origin area.

Achievements

• Name in GUINESS BOOK OF WORLD RECORDS.

• World record in best time management

• Achievement of SIX SIGMA

Thank you