D1.HSS.CL4.08 Slide 1. Escort, carry and store valuable items This Unit comprises four Elements: Slide 2 Prepare to undertake escort and carry duties

ESCORT, CARRY AND STORE VALUABLE ITEMS

D1.HSS.CL4.08

Slide 1

Escort, carry and store valuable items

This Unit comprises four Elements:

Slide 2

Prepare to undertake escort and carry duties1

Undertake escort duties2

Carry valuable items3

Store valuable items4

AssessmentAssessment for this unit may include:

Oral questions

Written questions

Work projects

Workplace observation of practical skills

Practical exercises

Formal report from employer/supervisor

Slide 3

Prepare to undertake escort and carry dutiesPerformance Criteria for this Element are :

Identify valuables requiring escort, carry and storage

Describe legal requirements applying to guest property

Undertake relevant training

Identify characteristics of security staff

(Continued)

Slide 4

Prepare to undertake escort and carry duties Prepare plans for regular escort and carry duties

Identify establishment cash carry policies and procedures

Identify potential threats

Identify resources required when escorting and carrying

Clarify escort and carry assignments

Slide 5

Identify valuables requiring escort, carry and storage‘Valuable items’ may be:

Of value to everyone

Valuable only to the owner

Valuable today but not tomorrow

Small or large

Made from any materials or substance

Slide 6

Identify valuables requiring escort, carry and storageValuable items may belong to:

The venue where you work

A private person or guest

A company or organisation whose representatives are staying at, or using, the venue

Slide 7

Identify valuables requiring escort, carry and storageValuables can be comprised of:

Cash

Precious stones

Jewellery

Bullion

(Continued)

Slide 8

Identify valuables requiring escort, carry and storage Documents

Electronic data

Artwork

General and personal property

Slide 9


You must comply with:

Host country legislation:

Statute law

Civil law

Common law

(Continued)

Slide 10


Extra obligations are imposed on hotels:

Hotels must advise guests of these

Hotels must provide safe-keeping facilities

Hotel to be liable for guest property

Slide 11


‘Bailment’:

Occurs when possession (but not ownership) moves from one person to another

Occurs when guests offer items for safe-keeping

Hotel is liable for ‘damages’ and must:

Take care of the item

Return item on demand

Slide 12

Describe legal requirements applying to guest property‘Duty of Care’:

A common law obligation imposed on all businesses

The hotel must:

Take reasonable care to prevent foreseeable harm to guests and damage to their property

Hotel can be sued if it is negligent in this regard

Slide 13


‘Exclusion Clauses’:

Seek to limit the liability or legal exposure of the venue

They must be brought to guest’s attention to be valid

Courts increasingly refusing to allow businesses to rely on Exclusion Clauses in order to escape legally imposed liability

Slide 14

Describe legal requirements applying to guest property‘Theft’ = stealing

Stealing is:

Taking something without permission, and

Keeping it or selling it

There is an offence called ‘theft by finding’.

Slide 15


Training is a common pre-requisite – it will:

Be structured and formalized

Address ‘skills’, ‘knowledge’ and ‘attitudes’

Comprise theory, demonstrations and practical sessions

Still require supervision of your first few workplace tasks

Slide 16


Training topics:

Identification and use of equipment

Examples of threats

How to identify threats

Route identification

Location and operation of security systems, technology and equipment

(Continued)

Slide 17

Undertake relevant training Legal issues

Internal requirements, protocols, policies and SOPs

Internal documentation

Slide 18

Undertake relevant trainingTrainers may include:

Workplace trainers

Head of Security

Front Officer Manager

Experienced staff

Representatives from external security providers

Police

Slide 19

Identify characteristics of security staffPersonal characteristics required:

Honesty

High-level interpersonal skills

Vigilance

Observation skills

(Continued)

Slide 20

Identify characteristics of security staff Ability to follow directions

Attention to detail

Leadership

Common sense

Ability to take action

(Continued)

Slide 21

Identify characteristics of security staff High levels of personal presentation

Confidence

Formal training

Fit and agile

Slide 22

Identify characteristics of security staffEmployers may also value:

Experience

Physical size

Current certification

Slide 23

Identify characteristics of security staff‘Situational Awareness’ = knowing:

What the situation is normally like when everything is safe and secure

If it is changing

How it is changing

Why it is changing

The threat presented by changing circumstances

Slide 24

Identify characteristics of security staffSituational Awareness relies heavily on:

Keeping eyes and ears open

Analyzing everything:

What was it?

Why did it happen?

What does it mean?

Slide 25

Identify characteristics of security staffSituational Awareness is the basis for:

Determining threat situations

Identifying action needing to be taken

Identifying what is ‘normal’ and things are not normal

Prompt and effective responses

Slide 26

Prepare plans for regular escort and carry dutiesPlans should be prepared for all escort and carry jobs – regular jobs and one-off jobs.

Regular jobs requiring planning can include:

Taking cash floats to register/terminals

Taking money from registers or terminals during trade

Transferring cash at end of day from sales points

(Continued)

Slide 27

Prepare plans for regular escort and carry duties Staff and/or management escorts:

To meetings

To car after work

Taking cash to bank

Bringing change from bank to venue

Slide 28

Prepare plans for regular escort and carry duties‘One-off’ jobs requiring planning:

Attendance by heads of state, politicians, sports stars, celebrities

Service requirements to guests designated as VIPs

Individual requests from guests

In response to credible threat

To respond to changed condition which increase risk

Slide 29

Prepare plans for regular escort and carry dutiesPlanning is necessary to:

Identify threats and issues

Optimize success

Reduce interference with normal business operations

Reduce guest disruption and enjoyment of facilities

Attract the minimum of attention to security work

(Continued)

Slide 30

Prepare plans for regular escort and carry duties Reduce threats

Reduce danger

Determine route/s

Calculate resources required

If you fail to plan, you plan to fail.

Slide 31

Prepare plans for regular escort and carry duties

The following people should be involved:

Customer/client/guest

Management

Other internal security staff

External security consultants

Slide 32

Prepare plans for regular escort and carry dutiesPlanning must generate answers to:

When does the job need to be done?

Why does the job need to be done?

Where does the job start, go and finish?

Who is involved?

What is involved?

How is the job to be performed?

Slide 33

Prepare plans for regular escort and carry dutiesConsider the following when developing plans:

Determine possible threats

Identify secure routes – primary and secondary

Designate specific staff to specific duties

(Continued)

Slide 34

Prepare plans for regular escort and carry duties Determine physical, human and financial resources

required

Identify intelligence required

Obtain necessary resources

Prepare plans in writing

Slide 35

Prepare plans for regular escort and carry dutiesGuard against ‘complacency’. It can lead to:

Not planning properly

Not taking proper care

Not paying attention

Showing a lack of interest and commitment

Slide 36

Prepare plans for regular escort and carry dutiesThe regular and/or repetitive nature of many escort and carry jobs means thieves can often easily identify:

Route taken

Number of staff used

Security arrangements

Precautions taken

Slide 37

Prepare plans for regular escort and carry dutiesTo guard against predictability:

Change days and times of regular events

Change the staff used

Use a different vehicle

Use different containers

Do something to introduce an element of uncertainty into what you do, when you do it and how you do it

Slide 38

Identify establishment cash carry policies and proceduresPolices and procedures vary and you will learn what applies:

At Induction and orientation

Through participating in on the job training

By reading internal policies and SOPs

By asking questions

Through observing others

Slide 39

Identify establishment cash carry policies and proceduresRequirements vary between venues based on:

Experience with movement of valuable items

Venue layout

Staff numbers

Security resources available

(Continued)

Slide 40

Identify establishment cash carry policies and procedures Demand

Type of items involved

Value

Level of trade

Identified threat analysis

(Continued)

Slide 41

Identify establishment cash carry policies and procedures Contractual obligations

Promises made

Insurance coverage

Requirements imposed by insurers

Slide 42

Identify establishment cash carry policies and proceduresPolicies and SOPs may address:

Limiting duties to nominated staff

Scopes of authority

Risk management requirements

(Continued)

Slide 43

Identify establishment cash carry policies and procedures Response to threat, attack or breach of security

Staff and equipment required

Restrictions on times and tasks

Identification of routes

Internal notification and reporting

Documentation required to be completed

Slide 44

Identify potential threatsPotential threats can be identified by:

Encouraging staff to report suspicions and observations

Making ‘security’ a standing topic at staff meetings

Talking with other security staff

Talking with guests

(Continued)

Slide 45

Identify potential threats Reading internal reports

Liaising with authorities

Interviewing guests

Liaising with other venues

(Continued)

Slide 46

Identify potential threats Undertaking regular site inspections

Participating in industry security-related events

Monitoring the media

Slide 47


Basic physical threats:

Theft

Assault

Vehicle accident

Slide 48


There may also be threats/intimidation:

Threats of violence

‘We know where you live’

Threats to kill

Revenge attacks

Reprisals

Promises to do damage

Slide 49

Identify resources required when escorting and carryingResources can include::

Vehicles – high-profile and/or covert:

With special security features and comms

Driven by people with special training

May involve a chase/lead car

Route and times should vary

(Continued)

Slide 50

Identify resources required when escorting and carrying Receptacles/containers

Weapons:

Firearms – not usual; must observe local laws

Less then lethal options

(Continued)

Slide 51

Identify resources required when escorting and carrying Communication devices

Dye bombs

Physical barriers

(Continued)

Slide 52

Identify resources required when escorting and carrying Security devices, equipment, systems and technology

Time-delay locks

Safes

Slide 53


‘Assignment instructions’:

Give you details of work to be performed

May be given:

Verbally

In writing

Slide 54


Assignment instructions can arise as a result of:

Management directive

Guest request

Special duty requirement

Response to threat

(Continued)

Slide 55


An integrated response to a wider issue

VIP service

Staff assistance

Slide 56


Details contained in assignment instructions:

Specific guest/client requirements for the job

Objective/s

Time

(Continued)

Slide 57


List and description of tasks which are required to be performed

Resources available/to be used

(Continued)

Slide 58


Management arrangements for the assignment

Relevant documentation

Slide 59

Summary – Element 1

When preparing to undertake escort and carry duties:

Identify the items to be escorted moved

Follow all internal requirements, policies and procedures

Adhere to all legally imposed compliance obligations

Obtain all externally required security-related training and certification

Participate in all internal or on-the-job training

(Continued)

Slide 60

Summary – Element 1 Cultivate necessary characteristics required by security

staff Prepare plans for work/tasks as required

Involve and collaborate with others when planning tasks

Encourage others to provide input about any suspicions or concerns they have about security and/or threats

Never become complacent

(Continued)

Slide 61

Summary – Element 1 Maintain Situational Awareness at all times

Be proactive in identifying threats

Conduct regular workplace inspections

Modify SOPs to accommodate workplace changes

Identify and use appropriate resources to assist with assignments

Slide 62

Undertake escort dutiesPerformance Criteria for this Element are:

Identify route to be taken

Assess potential threats for the individual job

Obtain assistance if required

Perform close escort duties

Respond threats

Complete necessary documentation

Slide 63

Identify route to be takenRoutes must be identified for all jobs. The Standard Operating Procedure (SOP) is to:

Develop a primary route

Develop secondary routes

Include these in assignment instructions

Slide 64

Identify route to be takenPrimary route = best/most secure/preferred route.

Will contain:

Staring point

Route to be taken – divided into sectors

Threat points

Check-in points

End point

Slide 65

Identify route to be takenSecondary route = Plan B. It should show:

Entry points from primary to secondary route

Route/path to take

Either:

Re-join pointy with primary route

Route to destination

Slide 66

Identify route to be takenBefore confirming a route:

Do a practice/test run reflecting real or expected conditions

Time it

Incorporate simulated ‘emergencies’ or events

Slide 67

Identify route to be takenFactors to consider when identifying route:

Shortest route is not always optimal

Quickest route is often the best

Weather

(Continued)

Slide 68

Identify route to be taken Time of day

Relevant ‘other issues’ as applicable:

Day of the week

Local and in-house events

Expected trade and traffic

General environmental issues

Slide 69


Reasons to do threat assessments:

Identify, reduce, avoid or eliminate threats and risks

Determine appropriate responses to threats

Develop the most secure and effective course of action

Involve relevant others in the planning process

(Continued)

Slide 70

Assess potential threats for the individual job Discharge and demonstrate compliance with

obligations:

Duty of Care

Due Diligence

Be professional

Provide value-for-money

Slide 71


There are fundamental differences between:

Carrying or escorting a valuable item

and

Escorting a person/group

Slide 72

Assess potential threats for the individual jobGeneric factors to consider when assessing threats for escorting duties:

Review available intelligence

Contact local authorities

Plan for the worst – hope for the best

Aim to eliminate threats

Slide 73

Assess potential threats for the individual jobCase-by-case considerations:

Talk with the client/guest

Never exceed personal scope of authority

Ensure compliance with internal protocols and requirements

Never break the law

Slide 74


Be willing to ask for help:

When planning or preparing for an assignment

During the assignment

After the assignment

Slide 75


Benefits of asking for help:

Relieves you of sole responsibility

Provides different ideas, input and expertise

Shares information

Generates better intelligence for planning and implementation purposes

Slide 76

Obtain assistance if requiredThree main sources of assistance:

Internal staff

External security organization

Local authorities

Slide 77

Obtain assistance if requiredInternal staff:

Security staff

Management

Others with relevant or previous experience

Marketing department (on some occasions only)

Slide 78

Obtain assistance if requiredExternal security company may provide:

Guards

Intelligence

Suggestions and feedback on plans

Pre-prepared arrangements for response in the event an incident occurs

Slide 79


Local authorities = police, fire, ambulance:

Provision of advice and information

Tips and feedback

Physical presence on the day

Pre-prepared response/s in case of incident

Slide 80

Perform close escort duties‘Close escort duties are performed by ‘bodyguards’ or ‘CPOs’. They may be:

Venues employees with special skills:

Driving

Martial arts

First aid

Firearms

Provided by an external security company

Slide 81


Bodyguards may operate:

Independently

In conjunction with other bodyguards

In collaboration with local authorities

Slide 82

Perform close escort dutiesClose escort may be required for:

VIPs

Heads of state

Celebrities

Sports stars

Musicians

Politicians

Slide 83


Bodyguard responsibilities may include:

Undertaking planning of travel arrangements

Planning movement in the venue

Driving duties

(Continued)

Slide 84

Perform close escort duties Conducting physical inspections and electronic

’sweeps’

Undertaking background checks

Protecting the client

Accompanying the client

Facilitating carriage of items

Slide 85

Respond to threats

Threats may be classified as:

Identified

Perceived

Actual

Slide 86

Respond to threats

When responding to threats:

Safety of people takes priority over security of property

You do not have unlimited right to respond

House procedures must be observed:

Comply with offenders demands and directions

Comply promptly

Avoid physical confrontation

(Continued)

Slide 87

Respond to threats Ensure safety of others

Note description of offenders

Activate alarms

Not pursuing offenders

Call for assistance

Communicating relevant information

(Continued)

Slide 88

Respond to threats Secure the scene

Ask witnesses to stay and talk to police

Preventing unauthorized access to the scene

Do not talk to media or allow them access to the scene

Participate in de-briefing sessions

Slide 89

Complete necessary documentationWhen completing documents:

Do it in a timely/prompt manner

Complete all sections/provide all required information

Pay special attention to:

Honesty and accuracy

Statistics and facts

Distinguish ‘fact’ from ‘opinion’

(Continued)

Slide 90

Complete necessary documentation Forward the documents as required

Comply with in-house training received regarding completion of documents

Seek advice when uncertain or unsure about the document to use and/or what to do

Slide 91


Documents may include:

Assignment/job sheets

Bills of lading

Insurance claims

(Continued)

Slide 92

Complete necessary documentation Internal security request forms

Security lodgment forms

Items issued/released forms

(Continued)

Slide 93

Complete necessary documentation Security threat reports

Incident reports

Witness statements

(Continued)

Slide 94


Recommendations for action

Bank documentation

Slide 95


When undertaking escort duties:

Plan and prepare

Talk to the client

Obtain local intelligence

Determine primary and secondary routes

Liaise with external providers, authorities and agencies

Assess potential threats as they relate to the job/assignment

(Continued)

Slide 96

Summary – Element 2 Seek assistance internally and externally

Pay special attention to close escort assignments

Be alert for threats

Respond according to house protocols

Never be a hero when faced with an attack or incident

Complete necessary paperwork to record activities and observations

Slide 97

Carry valuable items

Performance Criteria for this Element are:




Perform carriage duties

Respond to threats


Slide 98


When planning a carrying route:

You have more scope to operate than when escorting

You have more control over route selection

You can determine timing

You can use whatever security measures you want

You will often work alone

Slide 99


Requests for carrying:

For private house guests

Helping exhibitors and stall holders

Moving cash internally

Moving cash externally

Slide 100


Basic aim when determining route:

Identify shortest, most direct route

Which does not increase risk

And does not interfere with operations or guests

Slide 101


Factors to consider:

Timing

Human resources available

Item/s to be carried

(Continued)

Slide 102

Identify route to be taken Start and finish points

Route restrictions

Identification of guest/client

Slide 103


Manual handling devices and equipment:

Forklifts and pallet jacks

Conveyor belts

Trolleys

Carts

Slings

Slide 104

Assess potential threats for the individual jobGeneral advice:

Threat levels usually lower

Cash is the main target for thieves

Armed hold-ups often accompany attacks

Many attacks are ‘opportunistic crimes’

Slide 105


Opportunistic crimes:

Spur of the moment

Not planned

People see an opportunity and react

Slide 106


To guard against opportunistic crimes:

Be covert

Be secret

Be quick

Avoid certain locations

Slide 107


When planning for a ‘future’ carry job:

Speak with client to obtain information

Talk to venue staff

Communicate with local authorities

(Continued)

Slide 108

Assess potential threats for the individual job Check with management

Develop formal plans

Take action to prepare the venue and the route/s

Slide 109


When assessing threats for on-the-spot jobs:

Speak to guests and obtain relevant information

Rely on personal experience

Situational Awareness is critical and is your primary tool

Slide 110

Obtain assistance as required

Assistance may be sought or required:

During planning and preparation

During the task

During debriefing and follow-up after the job

Slide 111


Reasons to seek assistance:

Relieves you of sole responsibility

Provides variety of opinion and input

Supplies more expertise and experience

Facilitates information sharing

Generates more intelligence

Slide 112


Staff and management may provide:

Suggestions for planning and action

Information about prior similar events/jobs

Suitable staff

Advice on expected local/venue conditions at the time

Operational cooperation

Slide 113

Obtain assistance as requiredExternal security companies may provide:

Guards

Intelligence

Suggestions for planning and action

Pre-prepared arrangements for response to attacks and incidents

Slide 114


Local authorities may provide :

Updated threat advice

Tips on planning and strategies

A physical presence on the day or at the required time

Pre-prepared arrangements for response to attacks and incidents

Slide 115

Perform carriage dutiesStandard carriage requirements

Implement the plan if one has been prepared

Respond promptly

Complete and process required documentation

(Continued)

Slide 116

Perform carriage duties Be covert

Retain Situational Awareness

Take shortest and quickest route

Use common sense

(Continued)

Slide 117

Perform carriage duties Do not handcuff yourself to items

Do not carry illegal items

Move quickly

Ask for help immediately when needed

Never put yourself in danger

(Continued)

Slide 118

Perform carriage duties Concentrate and focus on the job

Stay in touch

Stay ‘deep’/stay ‘inside’

Slide 119

Respond to threats

Keys when responding to threats when carrying:

Avoid threats

Alter your route when necessary

Notify others

(Continued)

Slide 120

Respond to threats Call for back-up

Act quickly

Do two things at once

Step up observations

Slide 121

Respond to threats

If you are attacked when performing a carry job:

Never resist

Do not try to stall offenders

Avoid eye contact

Do not speak unless spoken to

(Continued)

Slide 122

Respond to threats Obey commands

Never try to be a hero

Protect people

Note details of offenders

Slide 123


When competing documents:

Do it as soon as possible

Complete all sections of the form

Be honest, accurate and comprehensive

Distinguish fact from opinion

(Continued)

Slide 124

Complete necessary documentation Forward documents as required or as necessary

Follow internal training about what to complete and when

Keep a copy

Seek advice if unsure about what to do/include

Slide 125


Documents which may need to be competed can include:

Assignment/job sheets

Bills of lading

Insurance claims

(Continued)

Slide 126


Internal security request forms

Security lodgment forms

Security threat reports

(Continued)

Slide 127

Complete necessary documentation Receipts

Incident reports

Witness statements

Recommendations for action

Slide 128

Summary – Element 3When carrying valuable items:

Plan the job whenever possible

Talk to relevant others to obtain pertinent information

Determine house polices regarding the need to identify/sight items to be carried to prove their legitimacy

Assess potential threats

Never be afraid to seek assistance for the planning phase

(Continued)

Slide 129

Summary – Element 3 Never be reluctant or slow in calling for back-up in the

event of a threat or attack

Use human and physical resources appropriate to the assignment

Strive to go un-noticed

Use the shortest, direct route whenever viable

Aim for speed

(Continued)

Slide 130

Summary – Element 3 Make sure you know house protocols regarding

carriage of items

Never put yourself or anyone else at risk

Remember the safety of people takes priority over the security of items

Follow established protocols when responding to a threat or attack

Complete all required paperwork

Slide 131

Store valuable items

Performance Criteria for this Element are:

Identify the storage option required

Place items into storage


Slide 132

Identify the storage option required

Storage options include:

In-room safes

TDR safes

In-floor safes

(Continued)

Slide 133

Identify the storage option required Time-delay safes

Time-lock safes

Vaults

Off-site storage

Slide 134

Place items into storageStorage protocols:

Sight the item

Complete relevant documentation

Provide receipt to guest

Explain paperwork to guest

(Continued)

Slide 135

Place items into storage Provide additional relevant information

Take the item from the guest

Thank the guest

Another staff member may be required to open and close safes.

Slide 136

Place items into storage

When providing advice on storage options:

Use necessary skills

Allow guest to inspect facilities if authorized

Take time

Provide information/data

Sell the service

Slide 137

Place items into storageIf you have to decline an item for storage:

Apologize

Explain the reason

Suggest alternative

May be required to:

Compete record of the event

Notify management

Slide 138


Requirements relating to completion of documents:

No items to be stored unless appropriate document is completed

Describe the item/s in required detail

Capture name, room number and signature

Slide 139


When completing documents:

Do it at the time

Fill in all parts of the documents

Complete documents:

Honestly

Accurately

Comprehensively

(Continued)

Slide 140

Complete necessary documentation Forward documents as required

Complete documents in accordance with training provided

Keep a copy

Be prepared to ask for advice

Slide 141


When storing valuable items:

Learn the storage options available for guests

Be able to differentiate between alternatives

Learn the charges involved and when/if they apply

Take the time to explain options to guests

Use appropriate communication, interpersonal and customer relations skills

Ensure the legitimacy of items accepted for safe-keeping

(Continued)

Slide 142

Summary – Element 4 Record required details of all items accepted for safe-

keeping

Follow internal protocols regarding item placement and storage

Explain all exclusion clauses and limitations on liability

Obtain all necessary signatures

Complete necessary paperwork

Give guest original copy of documentation

Ensure guests knows role and importance of relevant documentation

Slide 143