D O M I C E A Transnational Project Funded by the European Union eveloping ffender anagement n orrections in urope This file introduces you to 1

DDOOMMI I CCEE

A Transnational Project Funded by the European

Union

eveloping

ffender

anagement

n

orrections in

urope

This file introduces you to

1

DOMICE PROJECTDOMICE PROJECTA Transnational Project Funded by the

European Union

• You are asked to work through this file by clicking your mouse; don’t click too quickly - leave time for the animations to complete.

• You don’t have to do anything else; the file is only to prepare you for our interview with you

• We only have this file in English; don’t worry if it’s not entirely clear to you; the project tackles a complex subject; we’ll try to make sure that you understand fully when we speak directly with you

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OFFENDERTo start with we would like you to think about each offender in your correctional system taking a “journey” through it

Custody (which may be differentiated by....) Unsupervised release

S

Pre-sentence custody

Pre-sentence assessment

Post-release supervision

Community sentence 1



Pre-sentence supervision

Different levels of security

Male/female

Age

Each system is different; each “journey” is different. We shall return to the different systems later

3

Intervention 1

Intervention 3

Intervention 2

Intervention 4

In all likelihood, different “interventions” will have to be applied at different stages.

An intervention may be to address a problem associated with re-offending, to protect the public, or to satisfy a requirement set out by a court or judge

They may be a compulsory part of the sentence, order or sanction, or they may be organised on a voluntary basis following an assessment

An “intervention” may involve, for example • co-operating with drug or alcohol treatment• making good to a victim• doing unpaid work• keeping the offender under close inter-agency surveillance• attending a behavioural programme• living in supervised accommodation


S









Male/female

Age

4


S









Male/female

Age

Case Management

OFFENDERThe DOMICE Project is interested in this “case management” process

There is often then a process which we call “case management”, through which decisions are made about which interventions need to be used.

The offender is often required to keep regular appointments with someone to monitor progress and promote co-operation. This is often called “supervision”

Someone usually communicates between the different interventions to make sure that the everything is properly integrated 5

Case Management

The DOMICE Project

Many organisations use “case management” as their main way of working.

The key feature of “case management” is that arrangements are made for the delivery of services by someone other than he, she or those who will deliver that service.

Decisions about what services are to be provided are usually informed by some form of assessment. The arrangements for providing services are usually expressed in some form of plan. Quite often, overall responsibility is assigned to one person who is often called a Case Manager. There is often some form of shared record system.

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Case Management

A high proportion of offenders have multiple needs and/or complex sentences. Offender plans are very likely to involve multiple contacts with one or more service providers, in a situation where enthusiastic, voluntary engagement is unlikely to be the norm.

Projects and services tend to specialise in one form of intervention.

As a result, some form of case management is an increasingly prevalent way of approaching the management of offenders.

The DOMICE Project

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Case Management

Case management needs to be effectively undertaken in order to• secure offenders’ compliance and co-operation• ensure that the programme for each offender is properly individualised• integrate the work of multiple different providers into a single coherent approach,

and thus avoid duplication of effort .

But “case management” takes many forms and can be organised and delivered in many different ways.

The DOMICE Project

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Case Management

The DOMICE Project is an EU funded initiative to study, “capture”, share and analyse the different ways in which different countries in Europe understand, organise and deliver case management with offenders.

We are interested in who does it, how it’s organised, what tasks it consists of and what we know about what works best.

The DOMICE Project

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Case Management

However, it is already clear to us that it is difficult to understand how and where “case management” operates in any correctional system without first understanding the basic structure of that system.

So our first series of interviews and contacts aims to establish a “sketch map” of how your correctional system operates. We will then use the Focus Groups and follow-up interviews to look more closely at your approach to case management.

The DOMICE Project

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Supervised ReleaseImmediate Custody

Community-based Options

Pre-Sentence

Sentence Passed

1 2

3

4

1.1 Pre-Sentence Custody

1.3 Pre-sentence assessment and

report preparation

1.2 Pre-sentence supervision

2.1 Custody

3.1 Suspended Custody with Supervision

3.2 Community orders or sentences - types 1 - n

4.1 Post-Release Supervision in the Community

Unsupervised Release

The Basic Outline of Your Correctional System

Looking again in a bit more detail at our “offender journey” we will try to adapt it so that it reflects the system in your country. In order to do this we will sub-divide it into 4 “domains”.......

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Supervised ReleaseImmediate Custody

Community-based Options

Pre-Sentence

Sentence Passed

1 2

3

4

1.1 Pre-Sentence Custody

1.3 Pre-sentence assessment and

report preparation

1.2 Pre-sentence supervision

2.1 Custody

3.1 Suspended Custody with Supervision

3.2 Community orders or sentences - types 1 - n

4.1 Post-Release Supervision in the Community

Unsupervised Release

• We will ask you to try to provide an indication of scale? For example, how many reports do you prepare each year for your courts, how many people are under some form of supervision in the community at any time, how many are in custody?

• We will also try to establish whereabouts on your “map” you consider that some form of “case management” applies?

18,000 a year

250 a year

27,000 at any time

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The Basic Outline of Your Correctional System

We will try to understand how you organise and deliver “case management” with offenders. For example:

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S



Custody


Unsupervised release





4 levels of security (A, B, C and D)

Male/female

Age

If you recognise the role which we have described as “case manager” (you may call him or her something different), do your arrangements require that he/she is responsible for the offender, whatever that offender’s personal journey may look like:

S



Custody


Unsupervised release





4 levels of security (A, B, C and D)

Male/female

Age

….or is a different case manager assigned for different sentences, or different kinds of sentence, or different stages of a sentence. For example:

Managing Post-release supervisionPre-sentence work

Preparing Post-sentence assessment and plan

Managing Community-based sanction or measure

Liaison through Custody

Case Manager 1 Case Manager 2 Case Manager 3 Case Manager 4 Case Manager 5

The Same Case Manager as the Offender Passes through the System

Who are your Case Managers? Are they state, private or “third sector” employees, or some combination of all three? What training and/or qualifications are they required to have?

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Case Management

If you have “case managers”, we are interested in finding out in a bit more detail what you expect them to DO.

Below we have illustrated some of the tasks which we have found are expected of case managers. Some of these are discrete tasks which follow a sequence (like making a plan and then reviewing progress); others are continuous behaviours.

Which of these do you expect of your case managers?

Do the expectations vary from offender to offender or case manager to case manager?

Are there other tasks not listed here?

Are these expectations written down in some form of policy or manual?

Preparing an initial assessment

Preparing a plan

Forming and maintaining a good working relationship with the offender

Making the arrangements for implementing the plan

Monitoring progress of the plan

Visiting the offender at his/her home/family

Taking enforcement action if the offender fails to comply

Keeping case records in a prescribed form

Undertaking counselling or therapy with the offender

Reporting back on progress to a Judge or Court

Advocate or negotiate on behalf of the offender

Reviewing and updating the assessment and plan

Sharing information with others

Continuous liaison with other workers or agencies

Meeting regularly with the offender at the office Securing the offender’s compliance/co-operation

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What outcomes or results do you expect from your case managers or your case management approach?

What do you expect them to achieve?

Here are some of the outcomes which case managers believe they are required to achieve. Can you put them in order of priority for your correctional system? Are there others?

Reduce Future Re-Offending

Protect the Public

Make Reparation to

Individual Victims

Get the Sentence

Completed

Improve Personal

Growth and Development

Solve Offender’s Problems

Make sure that Punishment is

Served

Reduce Crime Overall

Re-Integrate the Offender into Society

Make Reparation to

the Public

Stop Re-Offending

Priority Country

1 ?

2 ?

3 ?

4 ?

5 ?

6 ?

Save Money

Keep the Prison

Population Down

Improve credibility of

non-custodial options 19

Managing the WorkloadTypically, how many offenders is one of your Case Managers responsible for at any time?

Do these numbers vary, and by how much?

Do your Case Managers have all the resources they need to deal effectively with every offender?

Tier 1 Tier 2 Tier 3 Tier 4

PUNISH

CONTROL

Dangerous

Prolific

Resources

Risk, Needs and Complexity

CHANGE

HELP

In England and Wales, for example, the resources and priority assigned to each offender (the tier of service) is based upon an assessment of the risk, needs and complexity of each case.

For each tier:• differently qualified staff

are assigned• different standards apply• different workload

weightings are allowed

How do your Case Managers decide how to allocate their time and resources between cases?

12 each?

32 each?

108 each?

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Finally•have you undertaken any studies or evaluations about your case management arrangements which you are prepared to share internationally, or

•are there aspects of your case management arrangements which seem to you to work especially well and which you are prepared to share with others?

Thank you for reading this file and thinking about the issues it raises.

Either JO CHILVERS or TONY

GRAPES from the DOMICE Project will speak with you shortly

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Documents

D O M I C E A Transnational Project Funded by the European Union eveloping ffender anagement n orrections in urope This file introduces you to 1