Cycle 4-Team 1 Project Presentation_V19


2/11

2

The Challenge

Operational Excellence Initiative: Client experience: ensure services efficient and timely

Operating efficiency: reduce waste and redundancy in operations

IT & Process simplification: reduce overlapping systems

Real Life Drivers of E&O Claims at Aon:

Failure to identify changes to Insurance Applications

Failure to confirm underwriter received Insurance Applications

Risk Intelligence:

No systematic capture of Insurance Application data

$667K new business required to replace $100K spent onone E&O claim


3/11

3

Pre-Placement Placement Post-Placement

Improve Aons profitability

Increase value to Aons clients

Strengthen Aon's thought leadership position

The Long Term Vision

Leverage the power of Aons data to provideworld-class risk advice driving new revenue opportunities


4/11

4

Create value chain

Capitalize on efficiencies

Enhance Aons value to the Client

Pilot: FSG Mid-Market

Targeted Project Focus

Pre-Placement Placement Post-Placement


5/11

5

The Opportunity

Data is one of the most valuable assets a company owns

Enhance client experience and Aon value throughdigitized Insurance Application process

Streamline process through online data entry Capture and retain data:

Client and Aon access and reuse data

Aon leverages data for mining and risk intelligence

Increase Aons ability to focus on risk advice


6/11

6

Inefficient for both Client and Aon

Manual process to complete, review and submit

Multiple applications required with common data points

Valuable data not leveraged - captured on paper only

Current Insurance Application Process


7/11

7

Solution - ADAPTAon Digitized Application Platform

Client Aon Carriers

Mining / Risk

Intelligence

Opportunity

Broker(s)AE

ATD - Broker`s Window

ADAPT

Enhancement to Account Team Desktop (ATD) system

Client leverages system workflow to complete and submit application online

Client reuses data for renewals

Aon electronically captures pre-placement client information

Aon reviews and submits insurance application online

Data captured enriches Aons data repository for mining / Risk Intelligence


8/11

8

How ADAPT Meets The Challenge

SupportsOperational Excellence Initiative : Streamlines the process, reducing waste and redundancy

Allows Broker to focus on risk advice and client value

Enhancement to existing ATD system

Reduces E&O Exposure

ADAPT will:

notify clients of form changes

document client involvement

track underwriter's receipt of application

Facilitates Risk Intelligence:

Comprehensive pre-placement data enriches Aons data repository

ADAPT promotes Aons Leadership Model, delivering value

and impact to clients


9/11

9

Investment / Return Projections

Projections based on Pilot (FSG MM)

Revenue Forecast (5 Year)

$1.7k

Internal Rate of Return:

19%

Payback (in years):

3.3

ADAPT rolls out to all FSG

Client base 3X greater Incremental expense investment

Significant revenue potential


10/11

10

Questions?


11/11

11

ADAPT Promotes Aons Leadership Model

Client Value

Improved client experience

Proactive broking capability

Robust decision-making support

Business Results Improved income stream

Enhanced risk consulting capability

Reduced waste & redundancy

Reduced E&O claims

Innovation

Replaces inefficient manual process

Enriches data for future miningcapabilities

Documents

Cycle 4-Team 1 Project Presentation_V19