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CYBERLOGIC E-TOURISM PLATFORM

MANAGEMENT & ONLINE DISTRIBUTION OF TRAVEL SERVICES

www.cyberlogic.gr

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➢ Our MissionProvide innovative & cutting-edge technology solutions for thetravel industry. We value direct, open & honest communication,product quality, responsiveness, reliability and commitment toour clients

➢ Our VisionSimplify travel business and empower travel companies toeasily start, run and grow successfully in the global market

ABOUT CYBERLOGICMission & Vision

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ABOUT CYBERLOGICFacts & Figures

❑ Founded on 2006

❑ 14+ Years of Experience in Travel Technology

❑ > 100 Clients & Partners Portfolio

❑ 25 People Personnel

❑ > 3.500.000 PAX processed in 2019

❑ Multinational Presence in 6 countries & counting…!

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Helpdesk & Online Ticketing System

Fast

Free

Online Documentation

Manual

Telephone Help-Line

Live Support

www.cyberlogic.gr

CUSTOMER SUPPORTDedicated Helpdesk Team

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CLIENTS & PARTNERSClients & Partners Indicative Portfolio

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1Destination Management Companies (DMCs)

Incoming Travel Agencies

Tours Operators

Online Travel Agents (OTAs)

Excursions/Tours/Package Organizers

Transfer Management Companies

A COMPLETE SOLUTIONfor the Travel Industry

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3rd Party Suppliers

Hotels

Flights

Transfers

PackagesCar Rentals

Ferries

Tours

Own Producti.e. Desktop Apps Web Apps Mobile Apps & Contracting

Local Suppliersi.e. Desktop Apps Web Apps Mobile Apps & Contracting

i.e. Channel Managers, GDS, ADS

- Tour Operators- Travel Agents

- Bed banks - OTAs

- IDS/ADS

B2B

- Retail Websites - Social Media - Mobile Apps

B2C

Traditional Channels

e-TOURISM PLATFORM OUTLINEContracting, Reservations, Operations & Financials

– XML/JSON API– Cyber2Cyber– Supplier Extranet

– XML/JSON API– Agents Extranet– Mobile Apps

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e-TOURISM PLATFORM INFOGRAPHIC

➢ e-Tourism Platform vs a Travel Company’s Structure:

❑ Cyberlogic designed e-Tourism Platform to encompass the structure of a Travel Company

❑ Each platform application serves a specific purpose & department

❑ Platform users groups include Managers, Administrators, Operators, Accountants, Agents, Ground Personnel and Reps

Ground Personnel& Sellers

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INTEGRATED BACK-OFFICE

FOR TRAVEL OPERATIONS &

ADMINISTRATION AUTOMATION

e-TOURISM OPERATIONS

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Product Management

Contracting

Transfers &

Excursions

Reservations

Financials

Invoicing

Cost Control

e-TOURISM OPERATIONSAutomate Your Travel Operations

➢ Back Office Application for Administrators & Operators ➢ Key Features

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Web Application to Manage:

➢ Bookable Content– Hotels– Excursions– Transfers– Other Travel Services

➢ Non-Bookable Content– Locations– Landmarks– Suppliers

➢ Compatibility with– GIATA– DRV Global Types

e-TOURISM OPERATIONSWeb Operations Application

Web OperationsProduct Management

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➢ Key Features

– Purchase Contracts Management

– Easy Sale / Tariff Creation– Hotels– Transfers– Excursions– Packages– Car Rentals– Handling Fees– Other Travel Services– Multiple Markets– Multi Vendor– Easy Allocation Management– Offers Management– Easy to Export, Print & Sign

Contracting

e-TOURISM OPERATIONSContracting

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➢ Key Features

– Multiple Services Management– Auto & Manual Calculation– Offers Calculation– Mass Reservations Imports & Exports– Easy Recalculation (Mass or Individual)– User Friendly Interface– Auto Send Vouchers & Lists– Smart Allotment Plan– Buy & Sale Allocation Management– Offers Yielding– Stop Sales– Online Performance Monitor

Reservations

e-TOURISM OPERATIONSReservations

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e-TOURISM OPERATIONSTransfers

➢ Key Features

– Integrated with Reservations– Transfer Planning Tool– Transfer Yielding– Mass Import & Export of Transfer Lists– Auto Send Transfer Lists– B2B Agents & Suppliers Extranet Integration– Mobile Apps Integration (i.e. MeetNGreet)

Transfers

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e-TOURISM OPERATIONSExcursions

➢ Key Features

– Integrated with Reservations– Auto Liquidation– Excursions Traffic Planning Tool– Manage and Sell Own & 3rd Party Excursions– Manage Prebooked & Local Excursion Sales– Maximize & Yield Destination Upsales– Sales Vs Arrivals Yielding– Mass Import & Export of Lists– Contract & Control All Types of Supplier Costs – B2B Agents & Suppliers Extranet Integration– Mobile & Web Apps Integration (i.e. Mobile Excursions, Web Excursions)

Excursions

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e-TOURISM OPERATIONSInvoicing

➢ Key Features

– Integrated with Reservations– Integrated with Local Excursions– Auto & Manual Sale Invoicing– Invoicing Balance Check Reports– Proforma & Official– Export to Accounting– B2B Customer Extranet Integration– Supports e-Invoicing (i.e. Bavel)

Invoicing

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e-TOURISM OPERATIONSCost Control

➢ Key Features

– Integrated with Reservations– Integrated with Local Excursions– Cost Reconciliation for all types of Services– Cost Invoicing Balance Check Reports– Export to Accounting– B2B Supplier Extranet integration

Cost Control

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e-TOURISM OPERATIONSStatistics & Business Intelligence

➢ Key Features

– Full Set of Statistics– Performance Indexes & Ratios– Year-on-Year Statistics– Yield Dashboards– Easy to Customize– Business Intelligence (BI) Enabled– Integrated with e-Tourism MIS/BI– Easy to Interface with 3r party BI Platforms

Statistics / BI

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✓ Centralized Management for All Services & Applications✓ Superior Performance, Scalability & Control✓ Business Processes Optimization, Streamlining & Yielding✓ User Friendly & Customizable Environment✓ Full Set of Statistics & Reporting, Integrated with e-Tourism MIS/BI✓ API to Connect & Distribute Online

e-TOURISM OPERATIONSAutomate Your Travel Operations

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ONLINE TRAVEL DISTRIBUTION

DISTRIBUTE YOUR TRAVEL SERVICES WORLDWIDE

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SUPPLIERS

DMC INCOMING

TRAVELERS➢ Online Travel Distribution Highlights:

❑ Distribute via B2B & B2C Channels

❑ Connect with Travelers & Influence them at all Travel Life-Cycle Stages

❑ Provide Quality In-Destination Services & Streamline Operations

❑ Connect with Suppliers

❑ Integrate & Reach the Travel Supply Chain at All Levels

TOUR OPERATORS, AGENTS / OTAs

ONLINE TRAVEL DISTRIBUTIONTravel Industry Supply Chain Integration

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XML/JSON Web Service API

Cyber2CyberIntegration

Agent B2BExtranet

Supplier B2BExtranet

XML 3rd Party Push Integrations

ONLINE TRAVEL DISTRIBUTIONConnect & Distribute Travel Services

➢ Key Features

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ONLINE TRAVEL DISTRIBUTIONAgent B2B Extranet

➢ Web Application that provides Online access to Agents to:– Book Accommodation– Book Transfers– Book Excursions– Book Complementary Travel Services– Check & Export:

• Bookings Lists with details• Own Tariffs & Offers Lists• Stop Sales Lists• Sale Invoice Lists

➢ Other Features

– Supports Dynamic Packaging of the above– Auto Price & Availability Confirmation– Integrated with Cyberlogic Back Office

AgentB2B Extranet

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ONLINE TRAVEL DISTRIBUTIONB2B Web Excursions

➢ Web Application that provides Online Access to B2B Local Agents to:

– Book Local Excursions Online– Check Availability Online

➢ Other Features

– Unlimited Agents/Resellers– Automatic Ticket Reference Generation– Automatic e-mail Notification– White-Label Minimal Design– Mobile Responsive Web Application– Backoffice Real-Time Synchronization– Multiple Online Payment Types Supported

B2B Web Excursions

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➢ Web Application that provides Online Access to Local Suppliers to Check & Export:

• Bookings Lists with details• Local Excursions Sales Lists• Dispatch Orders Lists with details• Cost Invoice Lists

Suppliers B2B Extranet

ONLINE TRAVEL DISTRIBUTIONSupplier B2B Extranet

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Non Bookable Content

Cancelation Policies

Room Availabilities

Hotel Rate Search

Book/Cancel Reservation

Hotel Stop Sales

Sale Contracts Special Offers

ONLINE TRAVEL DISTRIBUTIONAccommodation API Features

➢ Feature Highlights

– Full Set of Web Services

– Contracts, Prices, Offers, Stop Sales, Allocation– Reservation Lists– Non Bookable Content– GIATA, DRV Global Types– Search & Book and Cache Functionality (Pull & Push)– Facility to Connect Directly 2 or more

Cyberlogic Clients (Cyber2Cyber feature)– Integrate 3rd Party Feed

XML API that provides a full set of Web Services to 3rd party systems to get Accommodation services by Connecting directly with Cyberlogic e-Tourism Platform

XML/JSON API

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www.cyberlogic.gr

➢ Other Features

– Supports Additional Service Types:• Excursions• Transfers• Car Rentals

– Provides also: • Reservation Lists• Descriptive Content for the

above Service Types

ONLINE TRAVEL DISTRIBUTIONOther API Features

XML/JSON API XML REQUEST XML RESPONSE

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➢ Online Travel Distribution Highlights:

✓ Distribute via B2B & B2C Channels✓ Connect with Suppliers & Local Agents✓ Streamline Operations ✓ Optimize In-Destination Services & Upsales✓ Integrate 3rd Party Product (i.e. hotels, air

tickets, tours/excursions, transfers)

ONLINE TRAVEL DISTRIBUTIONConnect & Distribute Online

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➢ Cyberlogic provides the option for a Private Online Distribution Hub Service➢ Cyberlogic provides the IT Infrastructure (servers, network, software licenses), the IT Administration and Technical

Support services➢ The Hub provides Superior Performance, Fast Time2Market, Cost Efficiency, Privacy and Exclusivity

ONLINE TRAVEL DISTRIBUTIONCyberlogic Private Online Distribution Hub

Private Online Distribution Hub

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FINANCIAL ACCOUNTING

MANAGE ACCOUNTS & FINANCIALS STATEMENTS

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Statements

Statistics&

MIS/BI Integration

Payments

Accounts

Cash Flows

FINANCIAL ACCOUNTINGAccounts & Financial Statements

➢ Key Features

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e-TOURISM OPERATIONSFinancials

➢ Back Office Application that provides Online access to Financial Managers & Accountants to:

– Manage Accounts– Manage Payments & Cash Flows– Monitor Suppliers & Customers Balances– Produce Statements

➢ Other Features

– Integrated with Reservations– Integrated with e-Tourism MIS/BI– Export to 3rd Party Accounting Systems

Financials

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e-TOURISM POWER BI/MIS

DEPLOY BUSINESS INTELLIGENCE

&

MAKE THE RIGHT DECISIONS

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Multi-Source Connectivity

Personalize Dashboards

Real-Time Access

e-TOURISM MIS/BIDeploy Business Intelligence

Key Features

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DATA

EXTRACT, TRANSFORM & LOAD

INFORMATION INFORMATION INFORMATION

DELIVERY

KNOWLEDGE

e-TOURISM POWER BI/MISBusiness Intelligence Life Cycle

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➢ Key Features

– Integrated Management Information System (MIS)– Desktop & Web access– Advanced Statistical Analysis & Business Intelligence– Key Performance Indexes & Ratios– Personalized Dashboards– Pivot Tables, Charts, Pies & Visual Graphs– Comparison Reports– Custom Reports– Custom Access Rights per User Group– MS Excel Integration– MS Power BI Integration

e-Tourism MIS/BI

e-TOURISM MIS/BIMake the Right Decisions

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MOBILE APPLICATIONS

STREAMLINE SALES & OPERATIONS

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➢ Web Application that provides Online access to Contract Managers to:

– Create & Manage Accommodation Contracts Online– Upload Contracts to Central Database– Print & Sign Contracts On-The-Spot

➢ Other Features

– Same Functionality with e-Tourism OperationsBack Office Contracting Module– User Friendly Interface– Mobile Responsive Web Application

Mobile Contracting

MOBILE APPLICATIONSAccommodation Contracting

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MOBILE APPLICATIONSGround Operations & Upsales

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MOBILE APPLICATIONSMobile Excursions for Reps

➢ Mobile Application that provides Online access to Local Reps to:

– Sell Local Excursions Online using Mobile Devices– Issue & Print one or more Vouchers On-The-Spot using Mobile Thermal Printers

– Check Online Excursion Pricing, Schedule, Availability & Descriptive Content

➢ Other Features

– Native Android & iOS Apps– Work on Mobile Phones & Tablets– Integrated with Back Office– Streamline Operations & Logistics– Maximize & Yield Destination Upsales

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MOBILE APPLICATIONSWeb Excursions Client for Reps

➢ Key Features

– Web Version Alternative of Mobile Excursions App– Same Functionality with Mobile Excursions App– Online Web Access for Reps– Mobile Responsive– Liquidation & Reports Exports for Reps

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MOBILE APPLICATIONSMobile MeetNGreet for Airport Personnel

➢ Mobile Application that provides Online access to Airport Reps to:

– MeetNGreet Travelers at the Airport– Identify & Process Arrivals Fast & Easily– Provide Online Information– Check-In & Validate Online– Direct to Transfer Service (i.e. Bus, Taxi, Shuttle)– Boost Customers Satisfaction

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MOBILE APPLICATIONSCyberTrips for Travelers

➢ Key Features

– Destination Info: Things to Do,

Attractions, Activities– Trip Plan Review– Search & Book Travel Services– Online Departure Confirmation– Contact Destination Managers Online– DMC Connects with Travelers: Before, During

& After their Trip– Travelers get Personalized Services & Support– Collect Feedback, Ratings & Reviews

CyberTrips

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WHY CYBERLOGICKey Benefits

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Receive, process & upload your offers & promotions online

to your partners

Reduce Dramatically Time2Market

Capitalize on the platform & develop new apps

or websites for B2C purposes

Develop B2C Brands & Apps

Increase your sales production on your existing clientele

Increase Market Share

Expand your distribution network with new partners

(i.e. TravelgateX, Peakwork, Jumbo, Viator)

Connect to B2B Channels

Enter new markets for traditional & online operation

(i.e. Tour Operators, B2B OTAs)

Expand to New Markets

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Sales Performance

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Minimize your paper consumption – become ecofriendly

Paperless Operation

Optimize your take-up per service category. Maximize

your conversion per person ratio (PP Sales & Profit)

Maximize Take-up % & PP Income

>99% Price Calculation Accuracy & Invoicing reconciliation

Eliminate Mistakes

Achieve superior results with minimum manpower

Reduce Manpower & Effort

Empower your employees to be efficient & happy

Increase Employee Productivity

Operational Performance

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Collect your money faster, reducing the risk from possible

client insolvencies

Reduce Cash Conversion Cycle

Eliminate supplier cost calculation mistakes with 99.9%

accuracy. Collect & reconciliate cost invoices effectively

Suppliers Cost Optimization & Control

Maximize your operational performance & return

Superior Yielding

Optimize your profitability & financial performance

Maximize Profit Margin

Outstanding value for money and return on your

investment in e-Tourism Platform

Maximize ROI

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01 Global DMC ExpertiseWe exclusively develop & support software

for DMCs & Incoming Agents for the last 13

years, across many different countries

02 Flexible & ResponsiveWe develop our software! Being able to

customize our platform to adapt & cover

custom client requirements

03 Helpdesk SupportWe provide live helpdesk support, with auto

ticketing system and online documentation to

our clients

04 Updates & Maintenance 05 On-Boarding & TrainingOur experts conduct onsite visits to train,

support and consult our clients in order to

optimally setup and operate the platform

06 Continuous Growth We grow alongside with our clients across

many different markets, conveying all the

latest trends & best practices to help them

develop & optimize their business

WHY CYBERLOGIC

We provide frequent stable software updates

and dedicated maintenance to our clients, with

the latest platform improvements &

developments

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Thank You!

Cyberlogic technology makes

travel business simple & profitable

S T E R G I O S PA N A G I O TA K I SCEO

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sales@Cyberlogic.gr+30 2810 371123

CONTACT US85 Dimokratias Avenue

71306 Heraklion Crete

Greece

www.cyberlogic.gr