CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 1 November 2005 Marine Conference on Safety & Survival Emergency Response

CWI/IASST/IASST ER CM 1a.ppt

IASST Marine Conference on Safety & Survival

Slide 1November 2005

Marine Conference on Safety & Survival

Emergency Response & Crisis Management

International Association of Safety & Survival Training (IASST)

Empire Hotel and Country Club,

Brunei Darussalam

22nd November 2005




Emergency Response & Crisis Management

• Definitions of Emergency & Crisis

• Organisation – From Site to Board Room

• Relative Roles and Responsibilities Contractors

Companies

Third Party Support

Governments

• Ensuring Competencies




Oil Industry Emergencies

• Well blowouts

• Pipeline emergencies

• Marine vessel emergencies

• Plant emergencies

• Transport emergencies

• Security threats

Event leading to significant:• Loss of life or injury to People

• Harm to the Environment

• Damage to a Asset or business

• Impact on Reputation




Event Led Crisis

• Major Operational Emergency Multiple Fatalities

Extensive Asset Damage

Major Oil Spill

• Aviation / Marine Disaster

• Terrorist Attack(s)

• Any of the above with: Hostile Media /NGO Interest

Major public impact

Others using for their Agenda

MT Limberg – Crisis for Yemen

Crisis - Threat to existence of organization




Issue Led Crisis

• Environmental mismanagement

• Allegations of corruption

• Poor governance

• Double standards

• Political instability

• Security problems

• Particularly when leads to: Loss of stakeholder confidence

Targeting by media or NGO’s

Adverse public reaction

Brent Spar – Shell vs Greenpeace

Crisis - Threat to existence of organization




THE CRISIS LIFECYCLE

INC

IDE

NT

PRE CRISIS

ACUTE CRISIS

CHRONICCRISIS

CRISISRESOLUTION

EM

ER

GE

NC

Y R

ESP

ON

SE

EM

ER

GE

NC

Y R

EC

OV

ER

Y

CO

RP

OR

AT

E C

RIS

IS

MINUTES

MINUTES& HOURS

HOURS& DAYS

DAYS, WEEKS& MONTHS

Phases of a Crisis

Slide No. 1




Emergency Response & Crisis Organisation

SENIOR MANAGEMENT

Command & Control Team led by OSC

CompanyCrisis

EmergencyResponse

Coordination

OperationalResponse

Crisis Management Group

FIELD MANAGEMENT

Emergency Coordination TeamCOMPANY SUPPORT

GovernmentCorporate HQ Group orNational

Crisis




Site Emergency Organisation

Emergency Response Team

Medical Team Muster Coordinators

On-SceneCommander (OSC)

ProcessControl Team

• Incident Command System

• On Scene Commander coordinating all site activity

• ……… through key individuals leading specific teams

Asset -Protection




Operations Advisor

Medical Coordinator

ExternalAffairs

Emergency Co-ordinator

Emergency Coordination Team

• Small team to get things done

• Emergency Coordination Centre (ECC) at Head Office

On-SceneCommander (OSC)

HR Rep

LogisticsCoordinator

HSSE Rep

Customer Liaison




Technical Director

Government Affairs

External Affairs

Crisis Manager

Corporate Crisis Management Team

HR Director

Legal Advisor

Security Director

Managing Director

Finance Director

EmergencyCoordinator

• Support to Emergency Management

• …… Broader implications of the potential crisis




Emergency & Crisis OrganisationGovernment

NATIONAL MANAGEMENT

Emergency Services, Local Government

EmergencyResponse

OperationalResponse

Ministries and Government Leaders

FIELD MANAGEMENT

Local / National Government Agencies, MilitaryDISTRICT MANAGEMENT

NationalCrisis




Local Government – Site Organization

Incident Command System

Fire Services Police Army, Navy, Air Force

• Incident Commander often from Fire Service

• …… unless specifically in the area of another agency

Incident Commander

Medical Other CivilSupport




Civil Defence Industry Internal Security

Military

Government – National Crisis Organisation

• High Level Team – Reporting directly to Deputy Prime Minister

• ….. Receiving information from Operations Rooms

• …………Liaising with relevant Industry Players

Prime Minister

Operations Room

Operations Room

Po

rt

Airp

ort

Med

ical

Co

nstrn

Oth

er

Fire

Po

lice




Recognition of IssuesStakeholder Analysis

Recognition of IssuesStakeholder Analysis

Technical StrategyComms Strategy

Technical StrategyComms Strategy

Information AssemblyInformation Assembly

ImplementationImplementation

MonitoringMonitoring

Mobilisation & Set Up Mobilisation & Set Up

What’s HappeningWhat Could HappenWhat’s Happening

What Could Happen

What’s Needed On Site / Off SiteWhat’s Needed On Site / Off Site

Getting It ThereGetting It There

Casualties / EvacueesCommunity

Casualties / EvacueesCommunity

Detection & AlertDetection & Alert

On-Site ControlOn-Site Control

Off Site MitigationOff Site Mitigation

CasualtiesCasualties

Evacuation Evacuation

Shut DownShut Down

Site Response Emergency Management Crisis Management

INCIDENT MANAGEMENT TEAM (IMT)

COMMAND & CONTROL TEAM

CRISIS MANAGEMENT TEAM (CMT)

RecoveryRecovery

Involved Stakeholders- Relatives; Community;

Government; Media

Involved Stakeholders- Relatives; Community;

Government; Media

Support Needs /ActionSupport Needs /Action

FeedbackFeedback

ResolutionResolution

Clean Up & InvestigationClean Up & Investigation

Emergency OverEmergency Over




Principals of Command and Control

ASSESS

PLAN

DELEGATE

COMMUNICATE




Principals of Crisis Management

Preserving Immediate Credibility

Information Assembly

Developing the Plan

Implementing & Controlling the Plan

Aftermath of a Crisis

Identify

Assess

Control

Recover




Crisis Communications - Overall Strategy

• Type• Importance

• Company• Incident• Impact

• Are we clean?• Responsible/Liable?• Can we help?

• Who?• How?

• Competence• Training

• Record message• Monitor reception• Gauge results

Collate Information

Assess Position, Identify Questions

Choose Medium and Spokesman

Go Out With Message

Listen to Audience/Answer Concerns

Identify Audiences & Interests




• Casualties

• Employees

• Relatives

• Community

• Customers

• Contractors

• Media

• Pressure Groups

• Other Group Company

• Corporate HQ

• Regulatory Bodies

• Government Agencies

• Prime Minister

• Partners

• Public

DIFFERING NEEDS, OBJECTIVES, LEVELS OF

UNDERSTANDING AND AUTHORITY

Communications – Oil Company




Relative Roles and Responsibilities

Company

Main Contractors

Support Contractors

LocalThird Party

Support

IntlThird Party

SupportGovernment




Supply / Standby Boat Contractors

Own Emergencies

• Fires, Explosions

• Collisions, Sinkings

Support for Others’ Emergencies

• … especially if contracted as ‘standby boats’

• Fire fighting

• Platform or rig evacuations




Oil / LNG Tankers

Tanker Owner Responsible

• Must be clear

• They pay through Insurance Companies

Tanker Captain in Command

• Trained and competent

• Represents the Tanker Owner




Governments

Primary Responder

• Emergency Services – SAR, Fire, Medical

• Spill Clean-up

Regulator

• Meant to ensure doesn’t happen

• …. And ready to respond

Suffer damage

• Resources

• Community

• Reputation




International Law

• International Code for Security of Ships and of Port Facilities (ISPS) Security Assessments

Security Officers

Training and Exercises

Certification of Ports & Ships by Governments




International Maritime Law

• Marine Safety & Pollution – Various UN Conventions Safety of Life at Sea, (SOLAS), 2001 incl 2000 amendments

Standards of Training, Certification, Watchkeeping (STCW), 1995

Prevention of Marine Pollution, (MARPOL 73/78), 2002

Oil Pollution Preparedness, Response & Cooperation (OPRC)

1969 Civil Liability for Oil Pollution Damage (‘1969 CLC’)

1971 Establishment of International Fund for Compensation for Oil Pollution Damage ‘1971 Fund Convention’

1992 Civil Liability Convention (‘1992 CLC’)

1992 Fund Convention (‘1992 Fund Convention’)




Spill Compensation Funding

‘1992 CLC’ and ‘1992 Fund Convention’

• …. Established International Oil Pollution Compensation Funds (IOPC Funds)

• …….. Funds available quickly without litigation ….

• ………….. CLC => Tanker Owners liable up to +/- US$90million depends on size

• …………….. International fund steps in for up to US$200million

• Government decision to ratify / subscribe

• National Oil Spill Contingency Plan in place




Third Party Experts

• Oil Spills: Protection & Indemnity Associations (P&I Clubs)

International Tankers Owners Federation (ITOPF)

Tier 3 Spill Agencies: EARL, OSRL

• Medical Support International Red Cross / Red Crescent

International SOS /




• Individual survival – Training, Refreshers, Drills

• Fire Teams / BA Teams – Training, Refreshers, Drills

• Medical Teams – Training, Refreshers, Exercises

• Command and Control - Training, Refreshers, Procedures, Pre-plans, Exercises

• Emergency Management - Training, Refreshers, Exercises

• Crisis Management - Training, Refreshers, Exercises

• Disaster Management - Training, Joint Exercises

Developing Competencies




Training

Developing Competencies

Dri

lls

& E

xerc

ises Fire Team /

BA Team

Individuals

Command & Control

Emergency Management

Crisis Management




Value of Competency(Number of Lives, Livelhihoods)

Ben

efit

s Fire Team /BA Team

Individuals

Command & Control

Emergency Management

Crisis Management

Increasing Competency

Individual Competency

Team Competency

Organisation

Competency




Exercises to Develop Competency

DEBRIEF SLearning points

RemindersActions

CRISIS MANAGEMENT EXERCISES – ADDRESS BROADER ISSUES & LINKS

LIVE EXERCISES – SEE HOW THE PARTS FIT TOGETHER

ROLE PLAY DESKTOP EXERCISES – SCRIPTED EVENTS & ISSUES

FIELD EXERCISES - SCENARIO DRIVEN > 40 MINS

WEEKLY DRILLS – REMINDERS OF THE BASICS, MAINLY INDIVIDUALS

CMT

ECT

ECT

OSC

OSC

Em

erg

ency

Man

agem

ent

Co

mm

and

& C

on

tro

l

INTERNAL FEEDBACK

MAIN ACTIONS TRACKED ON DATABASE




• Awareness of Roles and Responsibilities

• Mutual understanding of Roles and Agendas

• Practice and refinement of Links

Overall – Better Preparedness for the Event

Joint Exercises




THANK YOU

[email protected]

Documents

CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 1 November 2005 Marine Conference on Safety & Survival Emergency Response