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A Business Intelligent Solution CWE COLLABORATIVE WORK ENVIRONMENT CWE 365 COLLABORATIVE WORK ENVIRONMENT For Facilities Management

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A Business Intelligent Solution

CWEC O L L A B O R A T I V EWORK ENVIRONMENT

C W E365C O L L A B O R A T I V EWORK ENVIRONMENT

For Facilities Management

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Index CWE-365

CW

E-365

For facilities managementTHE AGE OF ANALYTICSAnalytical software designed for executives and users at the coalfaceWhat is CWE-365?CWE-365 provides an open technology platform to help organizations improve the visibility of their global property portfolio and facilities information through an efficient central portal. It has proved an invaluable tool to our clients who now benefit from strategic information from disparate data sources brought together, accessible and comparable in one location for the first time.

Written in Java, our product takes full advantage of the latest web-based technologies, enabling the development of a property solution which provides a range of operational and management services; from searchable libraries and content management through to strategic executive dashboards allowing facility and real estate professionals to connect with the C-suite.

Why did we develop CWE-365?All organizations have data and information. Many are not sure where it is, could be storing it in multiple systems across the globe, or have it held locally and therefore not available as real-time information. Often the situation is that partial information is held in different formats, this creates a non-transparent reporting gap.

CWE-365 technology combined with CWE services can assist an organisation to find and cleanse existing data, identify gaps and seek missing information. The data is then organized and presented via our web-based technology in reports and dashboards that allow professionals and executives to draw conclusions and make informed business decisions.

CWE-365 is completely compatible with all legacy data systems and tools. CWE-365 will seamlessly integrate with partner products to form a powerful single solution for any organization, without the need to purchase expensive licenses or invest in new software or training.

This technology stands as a significant business tool in its own right – many CWE clients use it that way. It can also be used to complement an Integrated Workplace Management System (IWMS); providing the tools to gather and clean data in preparation for upload to an IWMS, or as a visually appealing and intuitive reporting and executive dashboard view. CWE-365 has been used alongside products such as TRIRIGA, MAXIMO, Excel and SAP, augmenting them to provide a fully developed portal that is personalised for each client.

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Cloud Analytics

C W E365

Space Management Analytics

Operations Analytics

Employee Self-Service

Projects Analytics

Finance Analytics

Sustainability Analytics

Big Data ‘Mash Up’ Analytics

CWE-365

Web Content Management

Real Estate Analytics

The Process

Delivery Approach

System Integration

IT Considerations

CWE Client List

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Web C

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Web Content Management

A presentation layer displays the content to website visitors based on a set of templates. Unskilled technical users can make changes to the website or publish news features with little training.

Global PortfoliosMany multi-national organizations have implemented the CWE-365 globally by personalizing their solutions to be branded or white labeled as their internal platform with individual web content for each of their clients.

Easy personalizationCWE-365 provides the functionality to deliver website authoring, collaboration and administrative tools to create and manage website content with relative ease. This is effectively a skin or information entry area which is transparent to your property and facilities analytics.

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Real Estate AnalyticsBoost operational controlThe property data within your business is full of potential and CWE-365 delivers a flexible array of dashboards so you can track and measure portfolio health decisions to reduce occupancy and operating costs. Now you can generate real-time dynamic analytics, heat maps or review metrics for your lease.

Benchmarking, trends & utilizationRapidly review your property financial benchmarking averages against performance.

Commercial Real Estate GroupsSome of the largest CRE groups have used the platform to support their Facility & Property Management customers. The information has been used to manage large scale cost reduction programs as well as complex projects.

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Space Management Analytics

A lack of comprehensive, reliable, accurate, up-to-date and rapidly accessible information can seriously inhibit improvement in space management. The requirement for timely, accurate Business Intelligence (BI) analytics to describe, predict and improve business is now critical for executives.

Analytics are now critical for executives

Visual analytics for everybodyCWE-365 provides a new generation cloud analytics solution delivering transparent space management.

Complex PortfoliosMany of our client use CWE-365 to provide property & facility management analytics for a global portfolio consisting of thousands of properties, millions square feet and over billions rental liability.

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perations Analytics

Operations Analytics

With its intuitive interface and user-friendly analytics, CWE-365 examines your maintenance operations performance by monitoring your Computer Maintenance Management Solutions (CMMS) including third party service providers.

Compare operational costs with financial projectionsCWE-365 is a central repository for your work order maintenance performance and costs, reconciling against Service Level Agreements (SLA).

Facility & Energy ManagementMany large players in the facilities management and technical operations services market use the platform to aid in the management of their clients. They have selected CWE-365 to provide the technology platform for their vast estate responsibility and also to support expansion of their comprehensive range of FM services into the marketplace.

Harness maintenance expenses

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Employee Self Service

Employee Self-Service

Sodexo Connections – Employee Self-ServiceSodexo discovered that the majority of facility management tasks relating to catering, cleaning and general operations did not require an enterprise Computer Maintenance Management Solution (CMMS). CWE-365 now provides a simple work order ‘workflow’ tool to enhance the already successful ‘Sodexo Connections’ and it is now prominent in multiple international large accounts for Sodexo.

CWE-365 enhances all off-the-shelf Computer Maintenance Management Solutions (CMMS).

As easy as shopping onlineCWE-365 not only connects and visualizes maintenance operations data in seconds, but it also delivers a comprehensive Employee Self-Service (ESS) work order solution. The user experience is optimized or personalized by CWE-365 and can be configured to send work order requests to your ‘CMMS’ or 3rd party service provider solutions.

Keep tabs on work order progressionCWE-365 monitors the work orders from concept to completion even if certain tasks are filtered through different help desks, internal resources or third party service providers.

Work orders are constantly visible by individuals, type, activity, progress, locations or by multiple performance dashboards.

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Proj

ects

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Projects AnalyticsSimple features

CWE-365 is now being tested within information hungry market sectors such as the manufacturing, healthcare and life sciences, building on our successes within the corporate sectors.

Review project summaries Interactively by type, breakdown, geography, cost, size, reason, funding, priority, duration, performance, documents and so much more...

CWE-365 provides interactive dashboards with drill down analytics representing budgets, commitments, costs, progress, resources, compliance, documents, initiatives, targets and much more. CWE-365 specialises in centralising all of your capital project data into a set of comprehensive dashboards.

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Finance Analytics

Utility Bill AdministrationAdministering the processing and payments of utility bills puts a heavy burden on the Account Payable organizations of our clients. CWE-365 is being utilized to manage the UBA process by reconciling property and energy management programs and ensuring the cost optimization and improved information management for both facility management and finance groups.

Cost visibility

$

A global commercial real estate company saved over $6M annually by re-engineering the UtilityBill Administration program.

Improve accuracy of financial data, facilitate better project planning, automate employee life-cycle, standardize critical business procedures, reduce redundant tasks and assess business needs.

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Sustainability Analytics

Heat MapsAnalyse your building environment impacts for energy, water, greenhouse gases, emissions, recycling, waste, occupancy and any other configurable metrics.

Energy Meter direct connectionConnect your energy meters, stakeholders or diverse databases directly into CWE-365 providing full visibility of your sustainability performance. Automatically compare your sustainability data with other building performance, hierarchy, projects, operations, benchmarks, trends or locational metrics.

CWE-365 promotes sustainabilityLink your environmental and financial data sets into CWE-365. The powerful web browser and fully featured Java engine will manage your critical sustainability information including energy performance, cost analysis, project performance, certification and compliance.

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09Big Data “Mash Up” AnalyticsSelect your own advanced analytics

CWE-365 A Collaborative Work Environment | Telephone: 317.635.0169 | www.collaborativewe.com |

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C W E365C O L L A B O R A T I V EWORK ENVIRONMENT

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The Process

DEFINE DESIGN DELIVERDelivered within 90 working days

In 30 working days there will be a Proof of Concept (POC) version of CWE-365 – populated with Client data and hosted by NJW. This will be used during the Conference Room Model (CRM) to validate the configuration (and change it as needed), verify the quality of data loaded and confirm the design for the production deployment.

Our approach to projects is to keep the methodology simple (but robust) and focus on client engagement (so we ensure business objectives are met) and rapid completion of deliverables. The project consists of multiple structured phases:

Delivery approach

CWE’s proven track record has allowed us to refine our methodology to a simple, but robust, project structure that delivers the results our clients demand.

We use a standard three-phase approach (Define, Design, Deliver) and further segment as required.

010203040506

DELIVER

DELIVER

DELIVER

DESIGN

DESIGN

DEFINE

Benefits Realisation

Retirement of legacy systems (if appropriate)

Verification that the application works as anticipated, business change has been achieved and the benefits realised

Transfer into production (go-live) following final readiness verification

Intensive monitoring and adjustment (if needed)

Full software development and configuration – to production standards and quality

Data gathering and loading; Systems Integration Testing (SIT – by NJW); User Acceptance Testing (UAT – by client)

Build a prototype, based on requirements and design criteria previously agreed. This is usually built with a subset of data

Demonstrate and revise design as needed after ‘real world experience’

Detailed requirements and associated application design – this includes all data conversion and interface needs

Acceptance criteria; test plan; data gathering, cleansing and verification plan; training and communication plan

Project structure – objectives deliverables, high-level requirements, schedule, team governance, financials

Final application selection (if there is a choice) dependent on requirementsagreed and documented in a Statement of Work (SOW)

Full Mobilisation

Application Development

Proof of Concept

System Design

Project Setup

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02 System Integration

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Syst

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The Process

CWE have a smart development service team to service integration links to your legacy databases.

Our in-house developers have designed a comprehensive web-services toolkit to ensure rapid design and deployment for connections to your legacy databases. Each link is specified, designed, developed, tested, documented and delivered. The complexity of the link is determined at the specification stage and offered as a fixed cost service.

Using ETL technology, we are able to move data between systems using consistent, repeatable, scheduled transitions. ETL can be used for migration of data from one system to another, or ongoing integration. ETL stands for Extract – Transform – Load. In summary, we use it to:

• Extract data from other sources (MS SQL, MySQL, excel, csv, txt files, etc)

• Transform the data (apply calculations, group, compare, split, aggregate, lookup, merge, sort)

• Load data into other sources (MS SQL, MySQL, excel, csv, txt files, etc)

A typical use scenario would be to populate CWE-365 with data from an IWMS to enable enhanced reporting and analytics.

Our strength is not just the ability to provide best in class analytical software by years of working in partnership with our clients but also our in the field experience of industry standard databases.

This unique combination enables CWE Professional Services to understand your Real Estate and Facilities infrastructure apply tried and tested project management delivery procedures and ultimately implement a honed, sustainable CWE-365 solution for your organization.

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IT C

onsi

dera

tions

IT C

onsiderations

The Process

QA

CWEUsed by the CWE software

development teamfor quality assurance

Pre-Production

CWE and ClientUsed by CWE consultantsfor testing and clients for

UAT/training/demos, current release and next

development release

Production

ClientUsed by clients for live

production environment.Resources assigned to

match needs(i.e. multiple web-servers)

ApplicationServer

Version N

ApplicationServer

Version N+1Application Server

Web ServerWeb ServerCommon QA Web Server

Application Server andDatabase Server

Database Server Database Server

03 IT considerationsTechnical Architecture – vision:CWE-365 will be simple to deploy, scalable and secure – and low-cost to operate• Simple deployment• Rapid installation through SaaS model• Zero footprint on client devices• Scalable• Flexible model to cope with volume and usage changes• Maximum use of virtualization – enables rapid provisioning• Secure• No unauthorized access, high availability• Flexible back-up regime and DR options• Low-cost• Use of reliable s/w components to reduce Total Cost of Ownership (TCO)

Technical Architecture – description• CWE-365 utilises a standard three tier web hosting model• The layers (web, application and database) are strategically contained within the network

hierarchy• The application is built upon proven platforms: Apache HTTP Server, Apache Tomcat, Oracle

Java EE and Oracle MySQL• Runs on Linux (preferred) or Microsoft Windows Server 2008 R2• For full experience client must have Adobe Flash, Adobe Acrobat Reader, Microsoft Excel and

access to Google Maps• Compatible with all major platforms (laptops, tablets, smartphones..) and browsers (IE, Safari,

Chrome..) by employing web standards• Interoperability is provided through web service and automated batch processing options

Security OverviewFirewalls employed to logically separate each tier• Apache HTTP Server configured as a reverse proxy as per best practice• Application and database tier within a strictly controlled DMZ• All Internet communication encrypted to guarantee data confidentiality and data integrity• Hosted environment offers uptime availability and resilience using instant rollover to replicated

instances• Software developed to security best practices – and exposed interfaces pen tested by third

party

Single sign-on (SSO)Single sign-on offering using SAML 2.0 – including Microsoft ADFS 2.0

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CWE Client ListADPAirgasAvon Oral & Maxillofacial SurgeryBank of AmericaBaxterBaystate HealthBlue PillarBooz Allen HamiltonCadenceCBRE Children’s National Medical CenterChubbCumminsDominosE*TRADEFidelity Kraft FoodsFirmenich FM: Systems FTI ConsultingGoodCents

GRMGrundfosHartford HealthcareIBMIndiana Healthcare AllianceIndiana University HealthIngersoll RandJones Lang LaSalleLilly UK MBPMcGraw-HillNCRNissanNokia Siemens Nortel North Shore Long Island JewishNovant HealthOntario Reality CompanyPACCARPeterbiltPfizer

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Telephone: 317.635.0169www.collaborativewe.com

© 2016 NJW Limited

CWEC O L L A B O R A T I V EWORK ENVIRONMENT