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SOURABH AGARWAL

Mobile: +91-9892333748

E-Mail: sourabhagarwal123@gmail.com

Seeking a career in PMT, Marketing, Brand Management, Advertising, Corporate Communications, Operations with a reputed and growth oriented organisation.

Experience Summary

Result oriented professional with 1 year and 2 months in Customer Service with WNS Global

Services, Pune, 7 months in Sales with Nestle India Limited, Mumbai, 3 years with LifeCell

International, Pune as the Senior Centre Head / Sr Manager for entire Pune & Rest of

Maharashtra region & currently with Pride Purple Group, Pune as Pre Sales Head.

Overall 5+ years of work experience.

Areas of Strength

Effective Communication Skills

Strong Relationship Building Skills

Excellent Customer Service Skills

Planning, Organizing, Analytical Skills

Research Oriented Approach

Basic knowledge of MS Office Suite, Expertise in Internet & E-mail applications.

Preparing, Organizing and Maintaining data.

Scheduling, Assigning and Completing tasks on time.

Proper Team Handling Skills & Experience.

OVERALL SUMMARY OF RESPONSIBILITIES HANDLED SO FAR:

MARKETING:

Various BTL activities done:

Organised – several Awareness Camps / Events (Nestle & LifeCell International)

Participated in Exhibitions (Nestle, LifeCell & Pride Purple Group)

Collateral Making (Brochures, Standees, Posters) – Starting from Idea – Concept / Designing – Content – Printing (LifeCell)

Digital Marketing – Emailer Marketing, SMS Blasts, Lead Generation, Facebook Marketing. Ensuring the company’s presence in various property portals like 99acres.com, magicbricks.com, indiaproperty.com, housing.com etc. (Pride Purple Group)

OPERATIONS:

Contact Centre / Call Centre Operations for Air Canada (WNS Global Services).

Team Handling / Management of minimum 8- 10 executives. (LifeCell & Pride Purple Group)

Centre Handling / Franchisee Handling– All the operational and admin work in the centre as well as rest of the franchisee places in Maharashtra & Goa, was responsible for P&L of my division in my territory.(LifeCell)

Customer Service / Customer Feedback – Ensuring the best is delivered to the customer and taking their feedback on a regular basis for any improvement. (WNS, LifeCell & Pride Purple Group).

Streamlined various processes to ensure smooth operations and also inter departmental coordination. (LifeCell & Pride Purple Group)

Worked on CRM & ERP as well. (LifeCell & Pride Purple Group)

Logistics Management – Ensuring the customer sample is shipped to the lab on time and reports get delivered to the customer on time. (LifeCell)

Maintaining daily MIS / Reports and updating trackers on a regular basis. (Nestle, LifeCell & Pride Purple Group)

Vendor Management – Managed several vendors which included Negotiation & closing the deal. (PPG).

SALES & PRESALES:

B2B as well as B2C sales & marketing. (Nestle & LifeCell )

Handled entire PreSales Team of 8-10 people & the contact centre operations in Pride Purple Group.

Corporate as well as Hospital Tie ups. (LifeCell International).

OTHERS:

Expert in Follow ups. Regular follow ups with customers and vendors. Strong Relationship Building skills

Work Experience

Dec 2015 – Till present, Pride Purple Group, Pune (Pre Sales)

Working with Pride Purple Group,(one of the renowed Builders of Pune) as Head-PreSales.

Key Role:

Responsible for Lead to Site Visits conversion.

Team handling – Handled the team of 8-10 executives.

Training & Development – Provided regular as well as refresher trainings to the team on time to time basis.

Inter departmental coordination with Marketing, Sales, HR, ERP, EDP etc, to ensure smooth functioning of the system.

Digital Marketing – handled Digital Marketing in terms of dealing with all the online property portals. Was even responsible for Lead Generation. Negotiation and closing the deal with the respective online portal people.

Oct 2012 – Aug 2015, LifeCell International Pvt Ltd, Pune (Marketing & Sales)

Working with LifeCell International as the Senior Centre Head of entire Pune & Rest of Maharashtra region (Key Account Manager).

Key Role:

Working as a Senior Centre Head( Senior Manager), involved basically into hospital and corporate tie – ups. (Institutional/Corporate, B2B) for Diagnostic Services.

Monitoring everything in the centre viz Promotions, Logistics, Admin & Operations, Events / Awareness Camps, and all other marketing activities.

January 2012 – Aug 2012, Nestle India Limited, Mumbai (Marketing & Sales)

Worked as a Nutrition Officer in the Infant Nutrition Department.

April 2009 – June 2010 WNS Global Services, Pune (Operations)

Worked as a Customer Service Advisor for Air Canada’s Central Baggage Office. (Airline Baggage Handling Process)

Academic Credentials

PGDM – BTM (Marketing) from Mitcon Institute of Management, Pune in 2012 (Secured 67% ; passed in 1st class)

BSc Biotechnology from Pune University, Pune in 2009 (Secured 59%)

12th from SP College, Pune in 2006 (Secured 53.83%)

10th from Vidya Pratishthan’s English Medium School (VPEMS), CBSE Board in 2003 (Secured 69%; 1st class)

Projects Undertaken

May 2011 – July 2011 with LifeCell International, Surat, Gujarat (as part of PGDM Course) Project Title: Evaluation of Stem Cell Awareness among Consumers.

Enzyme Extraction (as part of BSc Biotech Curriculum) Project Title: Production and Bioassay of Bacterial and Fungal Amylase Awards & Achievements

Received “HIGHEST GROWTH” in PAN INDIA Award.

Organised various events, CME’s / Conferences for more than 50 doctors.

Received a lot many appreciations from WNS AVP’s, Managers, Team Leaders, Air Canada Clients as well as Passengers for providing best and effective customer service in my previous job.

Handled various events in college being head of Event Management Team.

Received many First and Second prizes in school and colleges for events like debate, dance, drama, project competition etc.

Professional Development

Corporate Grooming and Etiquette training conducted by Mr Minocher Patel, Ecole Solitaire.

Corporate training on Soft Skills, Self Development by IPER , Pune.

Also pursuing PGD-CRM from Symbiosis – SCDL, Pune

Personal Dossier

Date of Birth : 12th May 1988 Age : 28 Years Marital Status : Married Anniversary : 20th April 2016 Contact Address : 2Q/33, Kalyani C, Aditya Garden City,Warje, Pune – 411058 Languages Known : English, Hindi, Marathi, Gujarati Language Proficiency : English (Read /Write/ Speak) Hindi (Read/ Write / Speak) Marathi (Read / Write / Speak), Gujarati (Read & Speak a little bit)