DARREN JOHN MILLSIep 18 5682 HK Best - Netherlands

Tel: 07950 938 708 ~ Email: darren.john.mills@outlook.com ~ Languages: English/Dutch (basic)LinkedIN Profile: uk.linkedin.com/pub/darren-mills/b/898/90/

PROFESSIONAL PROFILE

Accomplished and professional ITIL v3 Foundation qualified Senior Desktop Engineer with strong project management, IT and technical skills, who’s committed, customer focused and results driven with exposure to both systems and business areas. Motivational leader with ability to increase productivity, coach/train other team members and implement new processes and procedures. Ability to work at a strategic and operational level, excellent networker building effective and influential relationships with internal and external stakeholders at all levels, setting clear personal goals and working strategies to achieve and deliver results. Extensive experience gained across a wide range of industries, from a local to global capacity, who works well in a team and on own initiative.

Technical Skills - MS Office 2010/2013/2016 Windows 2008/2012/2016 Server Xendesktop 7.9/Citrix Director 7.0 VERITAS/Backup Exec VMWare Exchange 2013/2016/Lotus Notes 9 Agile/MS Project Active Directory XP/Windows 7/Windows 8

CAREER HISTORY

DESKSIDE SUPPORT ENGINEER COTIVITI, MULTIPLE SITES March 2014 – Present Day

Newly created senior level role, fully responsible for managing all UK based projects, incidents & requests from the business.

Lead, manage and deliver all major infrastructure projects including; Server Room fit outs and Office refurbishments. Solely manage and deliver all IT Operations at eight sites across the UK & provide day to day IT support. Provide IT Management information for improving infrastructure at all sites. Act as liaison between the business and IT for all IT in the UK. Build strong relationships, negotiate best prices and manage the full process with 3rd Party Suppliers and Vendors. Implemented weekly IT updates to senior stakeholders, conference calls with all audit managers (UK) and provide weekly updates to the US.

IT SERVICE ANALYST KIER LTD, SANDY Jan 2014 – March 2104

Provide full 2nd line support to over 500 users at Head Office.

Software supported: Windows 7/XP, Windows 2003/2008 Server, Active Directory, MS Office 2010, Exchange 2007, iPhone/Blackberry configuration, VMWare, Google Chrome/IE 9, Laptop/Desktop/Printer hardware configuration.

Responsible for providing support to all users at Group Head Office. Taking day to day enquiries via the telephone & email. Configuring Laptops/Desktops/ThinClients/Blackberries for new users. Resolving day-to-day issues with resolver teams.

SENIOR IT SUPPORT TECHNICIAN (TEAM LEADER) ILLUMINA, CAMBRIDGE March 2013 – Sep 2013

Senior Level/Team Lead role, managing projects and providing 2nd level support to over 10,000 users in an ITIL environment, responsible for EMEA including; UK, Netherlands, France, Germany & Sweden.

Software supported: Windows 7/XP, Windows 2003/2008 Server, Active Directory, MS Office 2010, Exchange 2007, MAC OSX, iPhone configuration, VMWare, Google Chrome/IE 9, Laptop/Desktop/Printer hardware configuration.

Project managed the new starter process delegating work for staff to organise equipment and software deployment.

Create and implement new procedures for the team to manage stock levels. Build strong relationships and manage suppliers to procure new stock for the whole of EMEA. Manage and delegate requests to the team that come into the support queue. Lead the team in absence of the IT Manager, including weekly team meetings.

CAREER HISTORY CONT.

IT SUPPORT TECHNICIAN SATELLITE INFORMATION SYSTEMS, MILTON KEYNES Aug 2012 - Feb 2013

Providing 2nd Level support, to all external gambling companies, such as: BetFred, William Hill, Ladbrokes & Corals as well as internal staff of around 500 users.

Software supported: Windows 8/7/XP, Active Directory, MS Office 2007, Exchange 2003/2007, MAC OSX, iPhone/Blackberry configuration, Google Chrome/IE 8, Laptop/Desktop/Printer hardware configuration, Windows 2008 Server, VMWare, Acronis.

Follow Incident Management standards, including the Major Incident process. Ensuring that these processes are followed and updated as and when appropriate. Assist in monitoring and resolution of incidents/requests to internal support teams and 3rd part suppliers in

accordance with agreed service levels.

SOC BRIDGE ANALYST KELWAY, HUNTINGDON Jun 2012 – Aug 2012

Providing overnight support to over 10,000 users UK wide within the following companies: EWM, Odeon Cinemas & Travelodge.

Software supported: Windows 7/XP, Active Directory, MS Office 2007, Windows 2003/2008 Server, VMWare.

Reactive management and monitoring of network alarms. Taking the necessary steps in order to resolve customer network incidents. Proactively monitor and manage system and network events. System Housekeeping, where applicable. Accurately log incidents and ensure all relevant data is captured whilst logging the incident.

ONSITE SUPPORT ENGINEER PRUDENTIAL/M&G, LONDON May 2011 – March 2012

Providing 2nd Line Support to over 500 users at Group Head Office, was also asked to work in the Paddington Office to raise the level of customer service over there.

Software supported: Windows 7/XP, Active Directory, MS Office 2003/2007, Exchange 2007, Blackberry configuration, Google Chrome/IE 8, Laptop/Desktop/Printer hardware configuration, Citrix Xenapp/Citrix Management Console, BES Server, VMWare, Lotus Notes 8, Altiris.

Responsible for providing support to all users at Group Head Office Taking day to day enquiries via the telephone. Configuring Laptops/Desktops/ThinClients/Blackberries/Tokens for new users Resolving day to day issues with resolver teams. Trained new Staff members when they joined the company.

BLACKBERRY PROJECT ENGINEER BARCLAYS BANK PLC, LONDON Nov 2010 – May 2011

Assisted in a Blackberry refresh project of over 2500 devices as they were no longer FSA compliant interrogated the data from the BES servers and created spread sheets and communications for the users. Also provided 2nd Level Outlook support to all users within Barclays.

Software supported: Windows XP, MS Office 2003, Exchange 2007, BES Server, Blackberry Configuration, Active Directory.

Responsible for providing support to all users within the Barclays Bank PLC Taking day to day enquiries via telephone or email. In charge of the Blackberry replacements and rebuilding/provisioning them. Resolving Outlook issues. Creating mailboxes. Creating distribution lists and amending user permissions.

CAREER HISTORY CONT.

DESKTOP SUPPORT ANALYST/BLACKBERRY SUPPORT JOHN LEWIS, LONDON Aug 2010 – Nov 2010

Interim role for the Desktop Support Analyst seconded to another team for 3 months.

Software supported: Windows XP, MS Office 2003, Exchange 2007, BES Server, Blackberry Configuration, Active Directory, Lotus Notes 8.

Responsible for providing 2nd line support to all users across the company. Taking and resolving day-to-day enquiries via telephone or email. In charge of the Blackberry replacements and rebuilding/provisioning them.

DESKTOP SUPPORT ANALYST BALFOUR BEATTY LTD, SIDCUP Apr 2010 – Aug 2010

Provided 2nd Line Support to over 5,000 users UK wide in schools, hospitals, and the Police Force

Software supported: Windows XP, Active Directory, MS Office 2003, Exchange 2007, Blackberry configuration, IE 7, Laptop/Desktop/Printer hardware configuration, Citrix Management Console.

Responsible for providing 2nd line support to all users within the Balfour Beatty Group Taking daily enquiries via, telephone or email. All calls resolved remotely unless desk visit required then calls passed to Local Desktop teams via Infra.

SERVICE DESK ANALYST (SENIOR AGENT) ROYAL BANK OF SCOTLAND, LONDON Nov 2008 – Feb 2010

Responsible for providing 1st line support to all Front and Back Office users within the UK, trained new members of staff, and assisted with writing new procedures.

Software supported: Windows XP, Active Directory, MS Office 2003, Exchange 2005, Blackberry configuration, IE 7, Laptop/Desktop/Printer hardware configuration, Citrix Management Console, RSA administration, Lotus Notes.

Actively involved in the RBS – ABN-Amro migration and supporting the users through this transitional stage. Entrusted with a project to collate and interrogate the data from within Remedy to create new CTI’s and

templates make the Service Desk Analysts jobs easier and more efficient. Trained new members of Service Desk staff and assisted junior staff members of the team.

EARLY CAREER SUMMARY

Apr 98 – Nov 08

Successfully undertook a number of contract positions starting as AS400 Operator, progressing to Helpdesk Analyst and onto Desktop Support Analyst. Companies include AIG Investments, Clifford Chance, Plan-Net Services, London Probation Service and US Naval Forces.

ACADEMIC ACHIEVEMENTS

Nov 2014 ITIL v3 Foundation PINK ELEPHANT, LONDON1993 – 1994 RSA Level 1 in Information Technology BRENTWOOD COLLEGE, ESSEX 1985 – 1992 Six GCSE’s including: English, Art & Design & Maths BILLERICAY SENIORS, ESSEX

REFERENCES AVAILABLE UPON REQUEST