Aya Osama Mugahed Email: Ayamahdly2015.ao@gmail.com

Personal Details

Date of birth: 29- March-1994Nationality: Egyptian.Marital Status: Single

Objective

Seeking a challenging position within a successful professional organization, I am a highly-motivated Business administration graduate with a high passion to jobs that need creativity, self-confidence, team working, good communication skills, and the most important thing is to be in a position that allows me to work through challenges, and that to get the chance to discover all the weaknesses and strengths inside me and to improve myself.

Education

Bachelor Degree Graduated from the Faculty of Commerce English Section, Cairo University.Major: Business Administration Grade: GoodGraduation: 2011-2015

Courses

Banking Credit Certificate (In process), from the Egyptian banking Institute:

Course objectives: • Understand the basics of accounting• Use, analyze and observe data from financial statements• Describe how to take a credit decision through economics and industry analysis• Describe how to take a credit decision through lending rationales, cash flow statement analysis and projections• Discuss the corporate finance and valuation• Describe the facility structure• Explain credit risk ratings and discuss how to manage credit risk• List the legal aspects and regulations of credit and finance• Detect non-performing loans and discuss how the bank handles them• Explain how to prepare a credit report

Other attended courses: TOT: Training of Trainees TEFL: Teaching English as a Foreign LanguageIC3: Internet and Computing Core Certification

Skills

Languages skills:

Arabic: Mother tongue English: excellent

Computer Skills:Good knowledge of Microsoft office programs and excellent command of internet browsers and emailing.

Experience

Working Experience : One year at the Commercial Bank of Kuwait

Current job: Electronic care representative (electronic customer service)

at the Commercial Bank of Kuwait.

Job responsibilities:

We are responsible for all the bank’s social media channels (Twitter, Instagram, snapchat, Facebook, and What’s up)

We are responsible for the bank’s e-mail, and we receive all the customers’ inquires and requests, including Technical issues related to the online service, mobile application problems and western union service, also we are responsible for receiving and processing KYCs, disputes, power of attorneys, and authority letters.

We are responsible for submitting every day excel shift report and for preparing weekly, monthly, and quarterly reports regarding the department’s performance.

Recent activities: Un-MU Program (A program which is organized and sponsored by “En.V Earth” An organization which is enhancing and empowering the youth.)

I have attended many events which were organized by our student council, student activities, and private entities. All the events or session was about HR, Soft skills, emotional intelligence, marketing and E-marketing, sales, entrepreneurship, how to market yourself, finance, and stock market. Also I Have joined several student activities as a member in the HR and Marketing department.