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Name: Anindya MONDALAge: 24 YearsMobility: France & International
Contact number: 0033-(0)-6- 99-14-67-22Mail ID: [email protected]
Address: 32 Rue de Chevreul, 94600 Choisy le Roi, France
Searching a post of Junior Incident Manager (English/ French)
Professional Experience February 2014 – till date CRM and web marketing coordinator - EPITA o Online Marketing coordination and CRM operational analysis
Microsoft CRM Dynamics (User end coordination and reporting):Addition and monthly analysis of the system generated prospectsManaging the Microsoft CRM reports concerning leads & prospectsMonitoring the ROI of different web marketing campaignsFollow up of leads and information management through web portals
Benchmarking the business performance and proposing new action plans Coordinating with various international partners and representatives of EPITA Organizing visits and participating in various events in Asia to represent EPITA Training the overseas representatives of EPITA
September 2012 – September 2013 Junior Project Manager - IBM o Infrastructure program management (apprenticeship) - VISO PROJECT- Client Michelin
June 2012 – August/2012 Assistant Marketing Manager – ESCOM Groupo Assistance to the managing director
Production cost study & optimization: Completed a cost study based on current marketNegotiation & preparation of final price quotation for agreements within different suppliers & ESCOM
Market research: Market study & reporting based on market demand & the competitorslocating the cost & quality effective producers & suppliers for Telecom tower structures
Marketing plan: Assisting the director in creating marketing plan for Telecom Towers & Solar street lampsDesigned and animated the new product catalog
June 2010 – July 2011 Incident analyst junior - PCONCALLS o Incident & problem analysis – Investigation & solution
Support level 1 & 2 (Handling Incident & problem on windows applications) Diagnostics of incidents and resolving the issues Technical support via remote desktop ( OS, application update and antivirus)
o Project Engineer for LAN and IP Telephony - Installation and configuration Configuration of LAN environments on Windows & LINUX, Installation of Modem( Type 1 & Type 2) Installation of OS (Windows & Linux) on different client sites (Server & clients) Provide technical assistance and support (LAN & TCP/ IP configuration)
Education
Assistant to the IBM Global Service Delivery AnalystIncident, problem & Change Management and backlog analysisAnalysis of issues regarding execution of tasks(Incident & changes) Improving KPI’s and customer satisfaction by reducing all backlog Root cause analysis and proposal of continual improvement solutions
Assistant to the TPS People Manager Consolidation of newly signed projects by communicating the amount of resources with project executives & senior managersKnowledge management & internal training processes
Organizing & creating managerial slides & presentation for monthly team meetings in English with Poland, Czech Republic & India
2011 – 2013 Master in Management – Program ‘Grande Ecole’Major: International Management (1st Year) & Lean IT management (2nd year)
Ecole Supérieure de Commerce de Clermont Ferrand
2006 - 2010 Bachelor of Technology in Telecommunication EngineeringWest Bengal University of Technology, INDIA
CompetenciesTechnical:
o Microsoft tools : Microsoft CRM Dynamics; MS office(Word, Excel, PowerPoint, Outlook); MS command prompto IBM Lotus Notes, ITSM tools (Maximo V7, eESM Managenow)o OS (Linux, Windows - 98, XP, VISTA, 7, 2000, 2003 server)
Managerial:o International management & cultural diversityo Quality and cost managemento Approaches of lean IT management and continuous improvement o Market research, price & contract negotiation, Customer Survey, Cost optimizationo Negotiation and coordination
Languages Bilingual: English, Hindi, Bangla
Intermediate: French
Other points of interestActivities: Cooking, Writing Poems, Painting, DancingSports: Swimming, Cricket, Carom-board, Billiards, Bowling
