CV_Adele Harris

Confidential Curriculum Vitae of Adele Harris Page 1

A d e l e H a r r i s

C u r r i c u l u m V i t a e Position applying for: Submitted to: Contact Number: +27 82 466 4877 E-mail: [email protected]

Personal Details Full Name and Surname: Adele Lillian Harris Nationality: South African BEE Profile: White Female Languages: English and Afrikaans Date of Birth: 04/25/1969 Area of Residence: Cape Town

General Remuneration information Availability / Notice period: 30 days’ notice Rate or Salary Expectation: Negotiable [Last salary: R55k p/m (medical aid subsidy; bonus plan)]

_________________________________________________________________________


INTRODUCTION SUMMARY

I have over 20 years of work and life experience; a long list of skills / capabilities and a can do attitude.

I have worked for Liberty Health Holdings / NHA for 11 years, in various roles:

Business consultant / support

Testing

Business analyst

Implementations

Key Account Manager

Project Manager

Learning and Development Manager

I moved from LHH to Zoona (a mobile transactions company) to pursue new challenges in Learning and Development and Project Management. I have various certificates, including a certificate in Project Management, and several in Leadership (one of these leadership programs I helped co-create/design and implement for LHH). I have worked predominately in the following industries: Healthcare Administration; IT development and the Mobile (money) Transactions, throughout Africa.


Personal Commentary I am a person who is passionate about Project Management, Business analysis, Facilitation and People / Talent Development. I am task orientated, deadline driven, and a professional individual with exceptional interpersonal skills. I believe in building good working relations with my colleagues, as team work is vital to achieving our goals. My strengths include decision making, communication, attention to detail, problem solving, tenacity, adaptability and flexibility – adjusting quickly to new challenges, when strategies or deadlines change. I believe I am a strong manager and leader; working with my colleagues, providing guidance and direction when needed. Key to my own continuous personal growth is the development and empowerment of others. It is very important for me to share knowledge and encourage others to always be the best they can be. I embrace new challenges and change and believe that with new challenges and changes there are opportunities waiting to be embraced. I am open to new challenges, industries and roles. Work colleagues would say: Team player, resourceful, positive attitude, enthusiastic, focuses on the (total) solution. Family and friends would say: Willing to help, genuine, great at organising / will get stuff done, and loves her family / friends and life. Makes a great cup of coffee. I enjoy entertaining family and friends, reading, music, travel and to unwind I enjoy a good movie (romantic comedy, action or animation). Other skills:

Facilitation Troubleshooting (problem solving) Attention to detail Reliable / Honest Excellent planning / oorganisational skills Decision making Communication (verbal and written) Negotiation skills Interpersonal skills / Team player Process / structure skills Time Management Ability to work independently Strong work ethic Coaching / Mentoring (teams and individuals) Strong tolerance for pressure Strong computer skills Quick study Enthusiastic and positive (can do) attitude


QUALIFICATIONS and COURSES

QUALIFICATION INSTITUTION DATE

Matric Norman Henshilwood High 1987

Courses Various in-house courses 1988-2003

Certificate in Leadership UCT 2004

System Analysis and Design Intec 2008

Analytical Thinking and Creative Problem Solving

FTI 2008

Intro to Project Management Intec 2008

Test Manager STS 2008

Test Analyst STS 2008

Tester STS 2008

Collaboration and Facilitation X-pert 2009

Project Management Intec 2009

Advanced Excel Training Excellence 2010

Leadership Standard Bank / GLC 2010

SDF Executive Coaching & Facilitation (ETDP-SETA) 2012

Train the Trainer Pure Innovation 2012

Assessing for Impact Pure Innovation 2013

Liberty Management Development Programme

Liberty / Connemara (I was part of the team that created this programme)

2014

MOOC (online / self-study) How to plan your career path 2014

Self-study courses that I complete online in my own time to keep myself updated on topics and to learn new skills.

Critical skills for entrepreneurs WIP

Project Management fundamentals WIP

Human Resources WIP

CAREER SUMMARY

COMPANY POSITION DATE AAX Project Mng Consultant 1

st April 2015 -

Liberty Health Holdings (LHH) Project Mng Consultant 1st Feb 2015 – 27th

March 2015 (contract)

Zoona Learning & Development Manager 1st

Aug 2014 till 31st

Jan 2015

Liberty Health Holdings (LHH) Learning & Development Manager 1st

Nov 2010 till 31st

July 2014

Liberty Health Holdings (LHH) Project Manager 1st

Jan 2008 till 31st

Oct 2010

Liberty – NHA Business Consultant / Facilitator 1st

Aug 2003 till 31st

Dec 2007

Metropolitan Health Group Call Centre / Client Service Manager 1st

April 1995 till 30th

June 2003

Bankmed Senior Claims Assessor 1st

May 1989 – 31st

March 1995


SKILLS OVERVIEW

Level Skills

1 Had appropriate training only

2 Limited practical experience

3 Solid practical experience

4 Well versed, extensive experience

5 Expert, extensive experience

Years Level

PROJECT MANAGEMENT

Project Management Methodologies Prince II

Agile 10 3

Preparing Project-related Documentation 10 4

Facilitation of project meetings and teams 10 4

Governance 10 4

BUSINESS ANALYSIS SKILLS

Business Feasibility Assessments 10 3

Business Requirements Definition 10 4

Cost Benefit Analysis 5 2

Investigating Current (As Is) Business Processes 12 4

Identifying Future (To Be) Business Processes 12 4

Business Process Re-engineering 10 3

JAD Facilitation 10 3

Data Flows / Analysis 10 3

INDUSTRY

Insurance – Life 5 3

Healthcare Administration 20 4

IT / Software Development - Business support 10 5

Mobile transactions 1 2

LEARNING AND DEVELOPMENT TOOLS

Accredited trainer 8 4

Accredited assessor 8 4

Skills Development Facilitator 7 3

E-Learning tools /practises 5 3

Budget management 15 4

Reporting 10 4

Curriculum / User guides / Assessments design 10 4

SOFTWARE PACKAGES

MS Office 20 4

Outlook 20 5

PowerPoint / Word / Excel 20 5

MS Project 15 4

Zendesk (Help Centre) 1 3

Salesforce 1 2

Trello 1 2

Whatfix 1 3

SYSTEMS ANALYSIS SKILLS

User liaison 10 4

Investigation into requests / problems 12 5

Documentation of requests / problems 10 4

Systems testing 10 3

Implementation 10 3

User Support 12 5


DETAILED CAREER HISTORY

Company: AAX

Position: Project Management Consultant Date: 1st

April - current

Summary of Roles and Responsibilities

Consultant for AAX, seconded to Optimise Solutions to consultant on a project for Old Mutual (Marketing,

Communications and Corporate Affairs) to:

Design and implement a solution to embed the key processes for the new TOM

Facilitate meetings with management (around processes and solution)

Implement / update Learning Library

QA of all training material

Roadmap & Training plan (timelines / budget / resources) – update and share weekly

Company: Liberty Health Holdings, Cape Town

Position: Project Management Consultant Date: 27th

Jan 2015 till 27th

Feb 2015 / 23rd

– 27th

March


Provide support on Implementation project

Facilitate training for client on system and processes

Manage the Training project stream / Project Plan

Maintenance / update of all training material and all assessments

QA of all training material

Daily update / feedback report

Review of Business process (as is – to be) fit for purpose for client

One month fixed term contract

Company: Zoona, Cape Town

Position: Learning & Development Manager Date: 1st

Aug 2014 till 31st

Jan 2015


Identify business needs

L&D policy drafted and implemented

L&D strategy designed and presented to the Senior Management Team

Designed curriculum for Customer Care team

Implemented an online assessment tool and weekly assessments for the Customer Care team

Created and maintenance of training materials

Designed framework for Induction of new staff

Training for employees – Various workshops and skills development (e.g.: excel)

Engaged with 3rd parties to set up Video’s for training and induction

Assisted data team to set up reports for L&D requirements

Aligned the projects and L&D team to ensure clear communications on projects; lessons learnt – action

learning

Work with Project manager and product owners to roll out training for all launches

Researched & implemented an online Knowledge Base tool for staff & customers

Researched & implemented an online training tool to overlay on our web products

Vetting of 3rd party vendors: Training providers and Promotional Items

Procuring items as per requirements for the office (in line with our procurement & branding policy) – for

staff and customers

Research and implement a LMS (in progress)


Company: Liberty Health Holdings (LHH) /NHA, Cape Town

Position: Learning & Development Manager Date: 1st Nov 2010 till 31

st Jul 2014

Summary of Roles and Responsibilities Planning and executing the L&D strategy for LHH – Africa

Establish the Learning and Development division for LHH

Design and Implementation of Learning Strategy o Set up a structured Learning and Development dept. o Training methodology

Reporting

Induction program for all new staff

Introductory program for new staff (system and product)

Facilitation of PDP and KPI’s; Succession planning; Career planning

Needs Analysis for all Business Units

Skills development

SDF - Facilitate reporting for SETA requirements

Training Curriculums - review of all existing modules / programmes; establish new modules / curriculums as per business requirements; analysis on requirements and expected outcomes

Design - module / programme / training material / assessment

Maintenance – training material and assessments, ensure they are kept current

Training interventions (analysis of requirements and recommendations)

Project manager - Training on all project / programmes

Learnerships – facilitate Learners through the Learnership program

Reporting – monthly reporting to HR; Manco; Exco

Budget – management of L&D training budget for LHH

Governance – ensure the Learning and Development team is working in accordance company policy and in line with Audit requirements

Key projects / initiatives - designed or co-created / implemented: o L&D team (employ and up skill staff) o SETA – development of staff member into SDF role o Part of team that developed a Unit standard with INSETA – Health administrator o Induction program for LHH o Learnership program for LHH o Leadership development program for Team leaders and Managers o Training analysis / needs process o Manage consolidated budget for the whole of LHH o Budget process and controls o QA – alignment of QA process with L&D and business o Communications / Business writing programs o Business processes – documentation of all o Training library – all training material o Record keeping - records are stored o E-learning tool – implementation of online training system – in progress o Roll out campaigns around LHH Culture, Values, TCF & Change Management

Training Budget: o Manage and report the training budget for the L&D for Africa

Implementation of our offices within Africa: o Manage the Training project stream o Assist with office set up / infrastructure o Training of all staff on site o Facilitate workshop with our providers and clients – on the product and process


Follow up meetings with: employer group/client; providers & staff during take-on, ensure smooth transition I have been involved with the successful Project implementation and training of following sites:

Namibia

Kenya

Zimbabwe

Mozambique

Zambia

Malawi

Mauritius

Uganda

Ghana

Nigeria

Tanzania – telephonic support This includes: analysis of client’s needs; establishing of offices in the various countries; assist with set up of infrastructure; training & support of all staff; meet with Healthcare providers & Employer groups / members to present product / processes / support; Follow up visits to sites as and when required

General Administration: o Vetting of 3rd party vendors: Training providers and Promotional Items

o Procuring items as per requirements for the office (in line with our procurement & branding

policy and the BEE requirements of the group) – for staff and customers.

Company: Liberty Health Holdings

Position: Project Manager Date: Jan 2008 till Oct 2010


Project Management:

Drafting of PID / Project Charter

Defining Scope of Project and / or Project Stream

Drafting of Project Plan and Activities o Identify core team and tasks o Budget - review all options & recommendations / cost savings

Weekly Dashboards / Project Meetings o Manage all tasks / communicate to project team o Manage Risks - review all options and prepare mitigation

Lessons Learnt

Facilitation of project meetings

Managing of multiple projects simultaneously Facilitation, Training and support:

Planning, Facilitating & Scheduling of all training for the business

Business Process; Systems; Product

Creation & maintenance of training materials & assessments

Training for our new & existing client’s in SA & Africa

Support on site with “go live”; follow up training; support

Business Process Management:

Facilitation of the BPM project / workshops

Assist with drawing up of all BPM documentation for SA & Africa

Standardisation & QA of all documentation

Company: Liberty – NHA


Position: Business Consultant Date: 1st Aug 2003 till 31

st Dec 2007


Project Manager:

Project manager on various projects

Define scope of the project; facilitation of meetings; ensuring due dates/timelines

Drawing up of Charter and Schedule of Activities, Weekly Dashboards, Budget

Co-ordination / facilitation of training and business process workshops

Business Analyst - define system & business process gaps

Training Manager:

Facilitation; Scheduling; Training

Creation and maintenance of manuals for system; business processes; product

Business Process Facilitator:

Drive Business Process workshops; Document AS IS – TO BE process

Business Analyst:

Assist new and existing clients on setting up and/or improving their BP’s and SOP’s

Liaison between client and developers with regards to gaps identified & requests from client; assist

developers with interpretation of system requests

Account Manager:

Management of all requests / enhancements / concerns for this site by offering first line support and by

assisting them with their business processes. Meet daily with middle management; weekly with senior

management / executives teams to give feedback/ discuss challenges / planning / strategy

Business Support:

Assist with Proof of Concepts to new clients

Demo of system

On- site support

Other duties included:

Monitoring of our support system, deal with / solve all requests not requiring programmer or developer

involvement and specifying those that do

Assist clients in specifying their requirements (Business Requirement Specification) for enhancements

and or reports etc. prior to handing over to the IT Developers for implementation

Allocate work to my team members and manage their work flow, performance and output

Attend all Business process / issue meetings - give assistance and or guidance with setting up of new

products etc.

Attend daily process / feedback meetings with client and also employer

Compile weekly feedback report to client and NHA Management

CAREER SUMMARY


REFERENCES

NAME POSITION & COMPANY CONTACT DETAILS Neil Harvey Owner / MD @ NHA 082 568 3581

Christo Groenewald Divisional Director @ LHH 082 920 8773

Joey Botha Implementations Manager @ LHH 083 564 2397

Wandi Botha Project Manager @ NHA 083 632 0539

Carol Kilkenny Head: People and Culture @ Zoona 082 887 5727

Documents

CV_Adele Harris