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P a ul G r iffin
Address: 76 Riverdale, Leixlip, Co. Kildare
Date of Birth: 09 September 1988
Mobile N°: 087-9119543
Email: [email protected]
Pro f e ss i o n a l E x p e ri e nce
2011-Present (43 months): – Technical Support Analyst / Back-up Coach / Coach / Trainer / Training Coordinator, CPLIS via Hewlett Packard, Leixlip, Ireland.
- Provided direct-to-client IT support for French-speaking Total, Philips, AkzoNobel & Alcatel-Lucent employees.
- Trained and prepared hardware & accesses for new employees.
- Acted as coaching & mentoring support for all colleagues.
- Analysed and assessed agents work regularly in collaboration with management.
- Winner of “Star of the Month” Award, presented by management.
- Nominee for both CPL Employee & CPL Team Player of the Year 2012.
- Shortlist Nominee for CPL Employee of the Year 2012 (Top 5 in the company)
- Winner of CPL “Oscar” award, May 2014, voted on by peers.
2010 (6 months): – Marketing & Social Media Manager for US & UK Sites, Déclicmedia, Paris, France.
- Creation & maintenance of US & UK sites.
- Promotion of new sites to clients in the new markets, through new social networks.
- Translation of French site into English / Various translation projects.
2009 (4 months): - Supply Chain & Logistics Student, Gerard Laboratories (Mylan Inc.), Dublin, Ireland.
- Work with Purchasing & Logistics Teams using SAP.
- Organisation of deliveries and other logistics.
- Maintenance of bills & receipts.
2007-2009 (18 months): - Shop Assistant, Centra, Meath, Ireland.
- Attend to customers’ queries and complaints.
- Work as part of a diverse multicultural team.
- Work in a manager-like role.
2005 (2 weeks):- Accounting Student, Bowden Walsh & Co., Drogheda, Co. Louth.
- Helped with processing of receipts of clients.
- Answered phone calls and dealt with clients directly.
- Stocktaking in Zerep shoe store, Grafton Street, Dublin.
E d ucat i on & Qu a l ifica t i o n s :
2007-2011: - Double-Diploma (Honours) – BA in European Business & French / BA in International Management
2009-2011: - CESEM (Centre d’Études Supérieurs Européens en Management), Reims Management School, Reims, France.
2007-2009: - DCU, Dublin, Ireland.
Subjects Undertaken: Financial Analysis, Information Systems, Accounting, Marketing, International Economics, Logistics, Project Management.
2001-2007: - Leaving Certificate.
2001-2007: - Franciscan College Gormanston, Meath, Ireland.
Subjects Undertaken: English, Maths, French, Irish, Physics, Geography, Accounting. (All honours)
Others: - European Computer Driving License – 2005, high level of competence in Microsoft Office and other software (Trained in SAP, SPSS, Adobe…)
Member of School’s Charity Committee – Raised €8000 for AIDs prevention in Africa.
Finalist in Coca-Cola Form & Fusion Design Competition – Awarded a “High Commendation for Performance” - 2005
Study Hall Prefect, Franciscan College Gormanston – 2006/2007
Member of University Students Union (le Bureau des Elèves) – 2010/2011
1st Place – Academic & Religion Prize for A1 Class - 2005
Inter e sts
Online application & content management:
- Site Administrator & Forum Moderator of Pilkipedia.co.uk. (8000+ members)
- Host and Producer of audio podcasts & Site Admin of LoudySpeak.com.
Languages
- Fluent in English & French and operational level of competence in German & Irish.
- Interest in continuing to learn more
languages. Films, TV & Video Games
- Collector of DVDs & Blu-Rays.
- Collector of Consoles &
Games. Sport
- Football, avid supporter (Manchester United) & player; member of school football &gaelic football teams (2001 – 2007).
Re f e r e nces
Upon request.
