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Zohaib Manzoor

48 Chenab Block, Allama Iqbal Town, Lahore, Pakistan

+92 323 4574159 zohaib.m.ahmed@gmail.com

PROFILE

Seeking a challenging and enlightening career within a dynamic and

progressive organization where enthusiasm, dedication and the ability to

manage tasks effectively are prerequisite(s) in driving the organization

forward.

EXPERIENCE

Working as Executive Engineer, IN-VAS in Worldcall Telecom LTD.,

Pakistan since May 2008.

Main responsibilities are

- Monitoring of Huawei and Samsung IN (SCP/SMP/DACP/USAU/RBI)and using Huawei OAM client to monitor alarms.

- Monitoring Huawei AAA and SMSC.

- Monitoring of all the network entities which includes MSC, HLR, IPCore.

- Trouble Ticket Issuance, Fault management, classification and Faultescalation to concerned personnel as per SOP.

- Pre-paid subscriber creation, Prefix management, Tariff management,and Voucher management in IN.

- CDR management, analysis and signaling trace analysis in IN and

SMSC.- Monitoring, Ensuring network KPIs.- Making system health checks and network availability reports

- Generating daily, weekly and monthly reports including prepaid

revenue, Bandwidth, alarms and outage reports.

- Monitoring and Analyzing stats in Huawei M2000.

- Custom KPI definition, counters and Threshold management in M2000

- Working in 24x7 shift cycle.

- Customer complaints handling, Co-ordination with Customer CareCenter and Call Center for customer complaints resolution.

- Operations, administrations & maintenance of the Samsung HP-UX

based Short Message Service Center (SMSC) and ESME.

- Operations, administration and maintenance of Cisco Access Registrar(AAA) Sun Solaris based server.

- Operations, administration and maintenance of the Zabbix Network

Monitoring System server and PRTG.

- Monitoring of the Huawei and Samsung Packet Data Serving Node

(PDSN).

- Monitoring of the Cisco & Huawei based network devices i.e. routers,switches and firewalls.

mailto:zohaib.m.ahmed@gmail.commailto:zohaib.m.ahmed@gmail.com

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- Writing Unix shell scripts using awk, sed and perl.

EQUIPMENT

HuaweiH

- TELLIN (SCP, SMP, GFEP, RBI, WEBSMAP)

- USAU

- AAA- M2000

- PDSN

- CSOFT/UMG

Samsung

- SCP, SMP- IPVP

EDUCATION

University of Engineering and Technology, Lahore (2004-2007)

BSc Electrical Engineering. Majors in Communication and Electronics.

Govt. Science College, Lahore

FSc. (2003)

CERTIFICATION

Cisco Certified NetworkAssociate, CCNA. since November 4, 2009.

Certification ID : CSCO11577447

BCMSN and BSCI(CCNP) since August 26, 2010.

TRAINING

- 15 day intensive training on TELLIN by Huawei, Pakistan

- 3 day intensive training on AAA by Huawei, Pakistan

- 8 day intensive training on M2000 by Huawei, Pakistan.

SKILLS

Can work on several OS platforms like. Windows XP/Vista, WindowsXP/Vista, Windows Server Edition 2003, HP-UX, Solaris 8/9, Debian

variants like Ubuntu and RedHat variants like Fedora, CentOS

Very good shell scripting skills especially with awk and sed.

Good perl scripting skills.

Basic know-how of several databases i.e. mySQL, Altibase, Informix

Good PHP and web development skills. Developed NOC portal and Web

based task assignment system in PHP/MySQL.

Good working knowledge of SNMP and SS7 protocols suite.