Thomas HeinFlühgasse 179400 Kandern+49 7626 977659Thomas.Hein@gmail.com

Senior IT professional with a proven history of success in articulating and aligning the IT strategy with business objectives and applying innovative technologies to support and enhance business processes. Delivery of complex projects and programs in time and budget. Strong background on regulated industries (Health Care and Finance).

Key Achievements

As a program manager delivered global GxP and SoX compliant IT process standards, supporting SaaS Platform and migration of 6000 users for 9 core ITIL processes with a team of more than 50 individuals and a total budget of $9M

As the head of Solution Provisioning repeatedly achieved 20% annual savings in application development and management by centralizing the supply and application management while improving the service quality and customer satisfaction

Streamlined, automated and stabilized the business processes of the treasury department with the introduction of a new application architecture

In the capacity of the Global Head of the Business Support Center orchestrated the implementation of a Novartis innovation award winning scientific analysis platform for 100+ scientist of the Novartis Institute for Biomedical Research

Assigned to rescue a floundering $20M scientific workbench project for Bayer Healthcare´s medicinal chemistry and delivered the system in time and budget

Enabled Celera Genomics to sequence the Human Genome by leading the design and implementation of their 65 m$ computational infrastructure

As a next career step I want to support organizations in the definition and migration of their next generation of Information Management. This could be in the capacity of team lead, project / program management, enterprise architect, lead consultant or account management.

Novartis Pharma AG since November 2011

Operations Manager (Architecture, Engineering and Design) – Since June 2014

Defined and implemented an architecture team governance structure and support team lead in organizational development. Development and implementation of architecture governance in collaboration with Novartis Enterprise Architecture organization and GIS Service Management.

Supported the implementation of the non-catalog request process with adoption to Remedy. Created service maturity assessment framework and support GIS service line managers to improve their services to meet the desired maturity.

Senior Program Manager IT process standards and improvements - November 2011 to May 2014

Project Lead for ITIL process standardization for the global Novartis IT community: Implementation of global GxP an SoX compliant IT process standards for the core ITIL processes

(Incident, Problem, Change, Configuration, Service Level, Request, Catalog, and Event Management).

Development and deployment of the supporting SaaS platform (Remedy on Demand), web-based user trainings and migration of the global IT community from the legacy systems to the new tool (more than 6000 registered users)

Novartis International AG March 2007 to October 2011

NI IT Head IT a.i.- February 2011 to October 2011

Novartis International provides the corporate functions for Novartis. NI IT provides all Applications, IT and Support for the Novartis Headquarter and the Novartis Executives. The provided Information management solutions contain core information of the Novartis Corporation and have to meet highest security standards as well compliance to all relevant guidelines (e.g. SOX)

Managed the Novartis IT department including objectives, budget, and executive stakeholder management. Managed a team of 30+ internal resources

NI IT Head Solution Provisioning - March 2007 to January 2011

Achieved 20% annual saving in the area of application development and management consistently for three years by centralizing the supply and application management

Supporting business processes and organizations by delivering innovative collaboration capabilities by implementing a Microsoft Competence Center delivering cross divisional enterprise services (SharePoint, .NET, etc)

Member of the Novartis Architecture Board (NATAG) and the global IT sourcing board

Novartis Pharma AG November 2004 to February 2007

NIBR CIO Americas and Global Head System Integration - January 2006 to February 2007

The Novartis Information Technology and Automation Service (NITAS) is responsible for providing, and supporting scientific applications as well as automation systems for the NIBR (Novartis Institute for biomedical research) community.

Reducing the overall IT budget by 10% and at the same time delivering better integrated systems through the creation of the new NITAS organization

o Implemented an account management team and a NIBR-wide governance process to provide IT portfolio management resulting in a NITAS organization more effectively aligned to NIBR’s business needs

o Implemented an effective approach to augment strategic IT demands by utilizing off-shore development to rapidly address urgent requirements outside the scope of NITAS capabilities

o Reduced the operational support costs of the application portfolio and reduced turnaround time for the introduction of enhanced IT capabilities

Global Head – Discovery Technologies Informatics – Business Support Center - November 2004 to December 2005

The Discovery Technologies organization of NIBR provides highly specialized research services to the different disease areas. The Discovery Technologies Informatics department is responsible for the implementation and maintenance of the IT and automation systems for DT.

Improved the delivered business value by 20 % byo Aligning the IT spend with the business needs with the introduction of a governance process,

which enabled DT to become an overview of all their IT demands and to rationalize portfolio decisions.

o Managing the DTI organization to a change from an imbedded IT shop into an efficient IT service unit. Improved customer satisfaction, system reliability and the turnaround time addressing business requirements.

o Introducing of off-shore development and state of the art technologies

Lion Bioscience AG, Heidelberg November 2001 to August 2004Vice President Services & Development

Lion Bioscience was a provider of applications and services supporting the drug development process from target identification to lead optimization. As part of the corporate management team responsible for the strategy of the areas Product Development (Cheminformatics), Scientific Consulting, IT Consulting, Custom Development, Project Management, Project Sales, Sales Support, Training and Support.

Ensured the complete delivery of all outstanding software commitments to all clients and driving the organizational right sizing to support the operational goals of LION replacing all former senior managers

o Accountable for the successful implementation and introduction of an integrated cheminformatics workbench for a large pharmaceutical company

o Consolidated all customer projects with an annual revenue of more than $20M into one organization

o Introduced standardized methodologies for software development and project management supporting the company strategy

o Improve the customer satisfaction by introducing a matrix organization across multiple locations and projects

o Introduced a stringent performance management As part of the management team responsible for changing the software development organization

to match the business opportunity of LION

HPC-Architects, INC., ANDOVER, MA July, 1999 to November 2001Chief Technology Officer Lead IT Architect for Celera Genomics, Rockville, MD 1999 to 2001

Celera Genomics had one of the largest commercial computational biology data centers in the world used to sequence and assemble the human genome. As external consultant responsible for the complete compute infrastructure for all customers and research activities of Celera Genomics. Designed, built, and deployed the standardized systems architecture for the data center implementation of a premier start-up genomic information services business. Built and managed the implementation team including 20 best-in-class technical professionals with a hardware and software budget of more than $65M.

Achievements during a 26-month period: Enabled the discovery of the Drosophila and Human Genome by implementing a large-scale

compute infrastructure providing support for 300+ internal researchers (Bioinformatitions and Computer Scientists), the Online Portal (CDS) and 6 Premier Customers

Supported the Celera business model with the implementation of hosted services for Pharma customers in own high-security network domains and the implementation of an online subscription system to allow customers access to Celera’s data and applications

DIGITAL EQUIPMENT CORPORATION 1988 to 1999Principal Solution Architect, Ericcson, Sundbyberg, Sweden 1998 to 1999

As technical lead consultant ensured the implementation of a disaster tolerant IT infrastructure to support the global SAP R/3 implementation for Ericsson-BT. Rolled out an infrastructure, which included four production systems with DR sites and a replicated disks and 10 development, test and training systems. Managed 45 technical consultants.

During a 15-month period, implemented infrastructure for two production systems, one for 1000-2500 concurrent/named users and one for 555-1400 concurrent/named users.

Defined and implemented the SLA with the operations group

Product Manager, Munich, Germany 1995 to 1998

Enabled Digital Equipment’s SAP business by the management of the release planning, certification and support for Digital UNIX and add-on technologies in the Digital SAP Expertise Center in Waldorf. Managed a team of five engineers for a period of three years. Specific areas of responsibility included coordination of co-developments, OS support, High Availability concepts and technologies, integration of System Management and Back-up tools. Responsible for the concept and execution of training on SAP R/3 technology for the education of Digital’s worldwide pre-sales and support organization.

During a three year period, implemented full TruCluster support for SAP R/3, backup integration of Legato NetWorker and porting and support of SAP R/3 to Alpha-NT

Introduction of Standard Certification Processes between Digital Equipment and SAP for new SAP Releases, Operation Systems, Compilers, Cluster Solutions and other Technology Infrastructure

Technical Project Leader/Senior Consultant, Munich, Germany 1988 to 1993

Managed software development and system integration team as technical project leader and senior consultant. Primarily focused on the applications for the discrete manufacturing industry and process industry. Supervised teams between 2 to 10 specialists and managed projects up to $ 1M.

CONTROL DATA GMBH FRANKFURT, GERMANY 1994 to 1995

During an 18-month period, assigned as project manager for large international Product Data Management projects. This included pre-sales, customer presentations, proposal bids and project management. Implemented a PDM solution for Landis & Gyr based on the Metaphase Technology (today EDS Teamcenter Enterprise). People management for a group of six. Total project value was $3.5M.

SENIOR CONSULTANT/APPLICATION DEVELOPMENT 1992 TO 1994

As independent application developer designed and implemented several material management systems and CAD-PDM interfaces for the discrete manufacturing industry.

MATRA DATAVISION, MUNICH, GERMANY 1986 to 1991Technical Consultant

Designed and implemented several applications and interfaces for the EUCLID CAD Package. Provided technical implementation consulting. Delivered 3-D modeling and drawing training in the use of the EUCLID CAD Package. Integrated EUCLID into the product data management system at Volkswagen.

FRANZ KRISTEN, LANGENLONSHEIM, GERMANY 1985 to 1986Construction Engineer

Designed and developed assembly equipment. Automated the assembly benches and test benches.

EUGEN KOTTER GMBH MAINZ, GERMANY 1982 to 1985Construction Engineer

Constructed special machines. Introduced CNC machines and training of co-workers. Introduced a NC – programming system. Implemented programs for stability calculations for chemical equipment.

DEUTSCHE ANLAGE LEASING (DAL) MAINZ, GERMANY 1981 to 1982 Tool Making Machine Expert

Conducted market research into the retail value of the tool making machines market.

EDUCATION

Fachhochschule Rheinlanjd-PfalzDiplom Ingenieur Mechnical Engineering – Production Technology, 1981

St. Galler Business SchoolLeadership Training, 2004

Novartis IT Execute training program 2005 - 2007

LANGUAGES

Fluent in German and English - speaking, writing and reading