CURRICULAM VITAESALMA DURRANI

+971508692354

OBJECTIVE______________________________________________________________________________________

To contribute to your organization’s success through the use of exceptional customer service skills, education and experience that I have gained with my various job profile to achieve positive results.

EMPLOYMENT HISTORY_____________________________________________________________

PHOENIX LOGISTICS LLC & ONE STOP TOURISM (July 2011 - Till Date)

As Operations Supervisor & Senior Administration coordinator

Air import/export supervisor. Taking incoming client request calls in a professional and responsible manner.

Corresponding with Agents Worldwide.

Rate quoting within the Co. for Sales Team, Manager, Walk in Customers, Locally, Internationally

Handling sales coordination & calling Airlines for Adhoc Rates.

Calogi system

Recovery of Payments

Maintaining accurate shipment logs.

Communication within and outside the department.

Coordinate with sales executives to ensure accurate service provided to their clients.

Monitoring shipments arrival and departure.

Maintaining AWB stocks journal

Handling Air and sea shipments (Import/Export/Transit/Import for re-export).

Doing sales coordination / follow up with old customers for shipments on behalf of the Sales staff.

Coordination with other operational departments Keeping a track of shipments handled. Informing customers about arrival and departure of shipments. Making invoices. Maintaining job cards for shipments. Other general administrative support duties as assigned.

Coordinating with operations team that all jobs are executed properly. Coordinating with the accounts department. Create, maintain, and update hard copy trip files for all travels. Enter information provided by staff into the database and maintain travel database.

Communicate with staff travelers regarding their travel needs as well as the travel needs of partners and consultants.

Create and maintain records of all the visas processed and status of travelers. Send airline tickets and visa copies to travelers (including sending packages via express

mail services). Coordinate with finance department to invoice travelers for personal travel costs,

including sending invoices to travelers and following up with finance staff Provide production back up to program staff, including collecting, compiling,

assembling, reproducing, and distributing documents/materials for workshops and conferences.

Complete other duties as assigned.

DNATA – CARGO PARTNERS (July 2010 – February 2011)

As Cargo Telesales Agent

Identifying new revenue opportunities by achieving an appropriate number of outgoing calls. Providing best rates to existing and new customers by negotiating rates with key personal of airlines dealing with Cargo Partners. Obtaining timely information from the airline regarding rates, airline schedules, capacity and space availability to offer a timely and qualitative solution to the customer. Achieve set targets on outgoing calls and tonnage by supporting and assisting the team and bringing in business for the department. Interacting with customers on daily basis to follow up on lost business, service levels and feedback. Providing customer service ensuring that all the customers are attended in warm friendly and professional manner. Attending to different kinds of customers and ensuring that high standard of customer service is met at all times by providing accurate and reliable information.

Handling all flight enquiries and booking pertaining to carriers under my portfolio (Libyan Arab Airlines and United Airways)

HKDC TAHSEEL (November 2009 – June 2010)

Collector (Collection department for Emirates Islamic Bank & Emirates Bank)

Follow up with customers on their outstanding amounts

Sending out legal notices and filing the same.

Making outgoing calls for collection

IPSOS- SURVEY COMPANY (February 2009 – October 2009 )

Data entry and customer service representative (Call Centre)

Answering incoming calls Handlings customer complaints Conducting surveys for different products (Etisalat offers, e vision packages) Feeding data into the system after conducting surveys Compiling information and analyzing customer trend trough statistics and reports.

TRAININGS ATTENDED _____________________________________________________________

Aviation Security Training Level – 1 (Emirates Group Security)

Dangerous Goods Handling (Emirates Aviation College)

Cargo Product Knowledge (Emirates Aviation College)

EDUCATIONAL QUALIFICATION_____________________________________________________________

Completed Bachelors of Science in Information Technology – Preston University (Ajman)

Completed schooling from Pakistan Islamia Higher Secondary School, Sharjah

Name ofExamination

Board/University

School/University of

PassingH.S.C. F.B.I.S.E Pakistan Islamia Higher Secondary School, Sharjah S.S.C F.B.I.S.E Pakistan Islamia Higher Secondary School, Sharjah

SKILLS & STRENGHTS _____________________________________________________________

Completely well versed with MS-OFFICE (based packages Word, Excel, Power point) OPEN OFFICE, INTERNET.

Working Experience with most of all OPERATING SYSTEMS (WINDOWS 2000, WINDOWS 98, WINDOWS XP, WINDOWS VISTA).

Good communication skills Practical thinker Ability to manage multiple tasks in a pressured environment Dedication and drive as a hard-working individual Hardworking and Punctual

PERSONAL INFORMATION

 

DECLARATION

I hereby declare that the Above-mentioned information is true and to the best of my knowledge.

REFRENCES CAN BE FURNISHED UPON REQUEST

Father’s Name: Liaqat Ali DurraniE-mail: sal_khushi@hotmail.comPhone: 00971 508692354 Birth Date: 15/07/1989Gender: FemaleMarital Status: SingleNationality: PakistaniResidential Status: UAE ResidentLanguage: English, Hindi, Arabic (reading and writing)Driving License Valid UAE Driving License