Curriculum VitaePersonal Information

Name: Leonardo Jesús Munoz Garcia

Location: Budapest, Hungary.

Mobile: +36317818130

Email: leonardojmg@hotmail.com

Marital status: Married

Nationality: Mexican

EU Residence Permit Based on family unification (Includes work permit)

Education1995 – 2002 : Law University – Colegio Universitario de Puebla incorporated to Benemerita Universidad Autonoma de Puebla, Mexico 1993 – 1995: College – Escuela Preparatoria Integral Dr Fernando Zaraín Garcia, Puebla,Mexico

1990 – 1993 : Primary and High School – Instituto Oriente, Puebla, Mexico Languages:Spanish: Mother tongueEnglish: General and Business language, advanced levelPortuguese: General and Business language, advanced level Hungarian: Intermediate

Knowledge of PC Applications:Windows, Excel, Word, PowerPoint, Outlook, WBO, Lotus Notes, SAP, E-mail, Avaya, Oracle, JDEduards, MUST, GIB, NILS, APTS, Internet.

Personal & Work Related Information

I am looking for a long term career with a company where I can use my excellent communication, problem solving, hiring skills and proactivity. The proof for disposing of multiple skills is experience as a lawyer, over 2 years working in an international manufacturing company as a Logistics Manager in USA and over 11 years experience in service centres in Budapest. In the present position I lead a team in the Database and Sales support Reporting area for 2 different countries and deal with many issues that require the ability to learn fast, tact and excellent communication skills. I work well within a team, although independently. I proved myself working well under stress. My achievements proved that I am able to produce results in tasks of different kind. I

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L.J. Munoz García Mobile: +36 31 781 8130

also gained huge experience not only in adjusting myself to and get excellent results in multiple tasks but also in managing and building high performing teams that reach previously set targets.

My move to a new, till then for me unknown continent and country gave me a chance to get to know the world and also myself better because I could realise that I am flexible - can adjust myself well to new cultures, build excellent contacts with people from several different countries and learn very fast. I am continuously looking for new challenges and ways to develop. I am currently looking for a job where I can apply my experience combined with my proactive attitude and willingness to develop (in 3 languages).

Professional Experience:

2014 May – Present day Avis Budget Group Business Support Centre Kft.Database and Sales Support Team Leader for Reporting / Web-Content Team. Collections Team Leader – Spain

• Creating Customers information , Stations fleet update and Rates/Prices data maintenance on AVIS systems.

• Responsible for intercompany and internet portals data updates.• Update the fleet for EMEA stations and report this for ensuring coverage over peak season.• Responsible for ensuring the continuous operation of the team maintaining an efficient

management of resources. • Accountable for providing customers payment behaviors reports, account balances, special

prices and invoice aging controls.• Ensure credit control and payments chase over the phone or e-mails with overdue payers.• Responsible for creating reports on monthly basis which help on managing the sales strategy

and forecast.• Continually endeavors to improve the quality and efficiency of the services to develop the

processes.• Observing and making others observe the by-laws and processes of BSC consistently, in line

with the system of regulations of the company group.• Coordinate with the team the documentation of ISO 9001 (in the following three topics: 1.)

quality management system general main procedure, 2.) co-worker’s professional procedure, and 3.) supporting processes of main progressions and procedures) the defined liabilities and tasks that are part of the job.

• Ensure high-level performance in the team in order to attain established service requirements and objectives (SLA).

• Identifies key performance indicators (KPI) used for measuring performance and makes that the team accept them.

• Elaborate and continually develop reports measuring the productivity of the team entrusted and verifies the contents of these reports.

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L.J. Munoz García Mobile: +36 31 781 8130

2012 July – 2013 September Avis Budget Group Business Support Centre Kft.Receivables Supervisor – Billing, Collections and Cash applications for Spain and Budget UK.

2010 January – July 2012 Celanese Hungary Kft.Customer Service Team Leader Americas.

2007 September – 2009 April NXP Semiconductors Hungary Ltd.Customer Service Representative for Nokia (Masan, South Korea)

2006 March – 2007 August IBM ISSC, IBM Global Financing, Business Support Operations, BudapestSenior BSO Analyst Iberia

2002 February – 2004 March Wood Crafters Co., Subdivision TanU.S. Mexico, Mercedes, Texas, US / Reynosa Tamps, MexicoPurchasing Officer, Transportation and Logistics Manager

OtherCourse: Customer Service Excellence (phone - e-mail) , Cultural Management, Management and Leadership trainings.

Driving license “B”

Mexican passport validity: January 2020

United States of America visa type and validity: Tourist - January 2020

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L.J. Munoz García Mobile: +36 31 781 8130