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ANGEL CONTRERAS RICARDO GUTIERREZ
# 301 GARDEN STREET SUBDIVISION. THE SUMMI REYNOSA TAMAULIPAS
TEL: 8999 - 46-52-99; CEL: 044 – 8992-88-84-09
EMAIL: [email protected]
GENERAL INFORMATION:
MARITAL STATUS: MARRIED
NATIONALITY: MEXICAN
AGE: 24 YEARS
I.M.S.S. 09099116148
I.F.E. GTCNAN91040827H800
R.F.C. GUCA910408CY4
C.U.R.P. GUCA910408HTCTNN09
STUDIES:
- ARTHUR E. LONGORIA PRIMARY SCHOOL (1997-2003)
- SECONDARY GENERAL NO.7 CARLOS MORALES SANCHEZ (2003-2006)
- HIGH SCHOOL / UNIVERSITY OF TAMAULIPAS (TECHNICAL ADMINISTRATIVE
AND COMPUTER MAGNAMENT.)
- (2009-2011)
- CURRENTLY STUDYING BUSINESS ADMINISTRATION AND FINANCE
IN- THE NORTH AMERICAN MEXICO UNIVERSITY (UMAN) (Almost 1 year to finish)
PROFESSIONAL EXPERIENCE
-2012)
POSITION: RECEPTIONIST IN PERFORM FULL OF CUSTOMER REGISTRATION,
ASSIGNING ROOM AND PROCEEDED TO LOCK THE ROOMS RESERVED AND
REPORT STATUS, TYPE AND LOCATION OF ROOMS, PARTICIPATING IN THE
COORDINATION AND MAINTENANCE AND USE THE SAME SWITCH.
• PROVIDING THE CUSTOMER WITH ALL INFORMATION AND SERVICES
REQUIRED DURING THE STAY.
• GENERATING CUSTOMER BILLING AND ADDRESS, LISTENING CUSTOMER
COMPLAINTS AND MAKING DECISIONS TO SOLVE THEM.
• NIGHT AUDIT: THE NIGHT AUDITOR IS RESPONSIBLE FOR DAILY REVIEWING
DEPARTMENTAL CUTS BOXES AND OTHER REPORTS THAT ALLOW YOU TO
MAKE SURE THAT THE DAY'S RECEIPTS HAVE BEEN DETERMINED,
COLLECTED, CLASSIFIED AND REGISTERED IN ACCORDANCE WITH
ESTABLISHED POLICIES.
• FIESTA INN REYNOSA / INVESTMENT HOTELERAS NORTH SA DE CV. (2012-
PRESENT)
• POSITION: RECEPTIONIST IN PERFORM FULL OF CUSTOMER REGISTRATION,
ASSIGNING ROOM AND PROCEEDED TO LOCK THE ROOMS RESERVED AND
REPORT STATUS, TYPE AND LOCATION OF ROOMS, COORDINATING AND
PARTICIPATING IN THEIR MAINTENANCE AND USE OF SWITCH .
• PROVIDING THE CUSTOMER WITH ALL INFORMATION AND SERVICES
REQUIRED DURING YOUR STAY AT THE FACILITY.
• GENERATING CUSTOMER BILLING AND ADDRESS COMPLAINTS, CUSTOMER
COMPLAINTS AND MAKING DECISIONS TO SOLVE THEM.
• • NIGHT AUDIT: THE NIGHT AUDITOR IS RESPONSIBLE FOR DAILY REVIEWING
DEPARTMENTAL CUTS BOXES AND OTHER REPORTS THAT ALLOW YOU TO
MAKE SURE THAT THE DAY'S RECEIPTS HAVE BEEN IDENTIFIED, COLLECTED,
CLASSIFIED AND REGISTERED IN ACCORDANCE WITH ESTABLISHED POLICIES.
BANK NATIONAL OF MEXICO/BANAMEX
POSITION: CASHIER PERFORMING CUSTOMER SERVICES AND PROVIDING THE
CUSTOMERS MONEY AND RECEIVING PAYMENT OF BILLS, PROVIDING THE
CUSTOMER WITH ALL INFORMATION AND SERVICES REQUIRED, AS A CASHIER
HAD IN CHARGED TO MAKE THE FUNCTION OF SELLER, SELLING EVERY
SINGLE PRODUCT OF THE BANK WORKING UNDER PRESSURE.
PROFESSIONAL PRACTICES: CALMENA ENERGY SERVICES S DE RL DE CV
HUMAN RESOURCES ASSISTANT.
FUNCTIONS, ACTIVITIES AND / OR TASKS
• APPLY RECORDING INSTRUMENTS CHARGING INFORMATION FOR THE
ANALYSIS OF CHARGES.
• CHECK REFERENCES ASPIRING CHARGES.
• MAINTAIN UP TO DATE FILES OF STAFF HAS RECEIVED TRAINING.
• RECEIVE REQUESTS FOR PAYMENT OF BENEFITS UNDER COLLECTIVE
AGREEMENTS.
• CHECK COMPLIANCE WITH THE REQUIREMENTS FOR GRANTING BENEFITS
SUCH AS PREMIUMS, BONUSES, SCHOLARSHIPS, PENSIONS, RETIREMENT
AND OTHER CONTENT IN COLLECTIVE AGREEMENTS.
• RECORD STAFF ATTENDANCE.
• MAKE SIMPLE CALCULATIONS OF DATA FOR STATISTICAL BULLETIN AREA.
• PARTICIPATE WITH THE ANALYST IN THE PREPARATION, ORGANIZATION AND
EXECUTION OF PROGRAMS AND / OR ACTIVITIES OF SOCIAL WELFARE,
HEALTH AND SAFETY AT WORK, RECREATION AND SOCIAL WELFARE FOR
WORKERS.
• DESIGNS AND DEVELOPS BILLBOARD GENERAL INFORMATION AND
TRAINING.
• MAKES HIS IMMEDIATE SUPERIOR ACCOUNT OF THE ACTIVITIES
UNDERTAKEN WHEN REQUIRED
• UPDATE STAFF COURSES IN THE INTERNAL DATABASE AND CREATE
FOLDERS WITH PRINTED COURSES EACH EMPLOYEE FOR THEIR CONTROL.
• TRANSCRIBE AND TRANSLATE PORLITICAS COMPANY INTO ENGLISH.
• ASSIST IN DEVELOPING PRESENTATIONS FOR TENDERS.
• GENERAL GENERATE INVOICES AND EXPENSE REPORTS.
• ORGANIZE INNS IN CONJUNCTION WITH HUMAN RESOURCES
TRAINING COURSES:
NAME OF COURSE TAUGHT BY:
GRUPO POSADAS RECEPTIONIST CERTIFICATE.
PUTTING PEOPLE FIRST GOOD SERVICE, GRUPO POSADAS.
CERTIFIED AS RECEPTIONIST
OTHER SKILLS:
• MANAGEMENT OF BANK TERMINALS.
• MANAGEMENT OF CASH.
• KNOWLEDGE COMPUTING, SCANNER AND COPIER,FAX .
• OFFICE S (POWERPOINT, EXCEL ADVANCE, WORD)
• MANAGEMENT OF CONVERSATIONAL ENGLISH AND TECHNICAL (85%),
READING AND WRING.
