Ayaz Ali MahesarUnited Arab EmiratesMobile: +971507403263Email: dxb.ayaz@gmail.com

6+ Years Of UAE Experience In Collection And Recovery For Leading Banks: (Barclays, Dunia Finance, Noor Islamic, Mashreq, First Gulf And Standard Chartered).- Handled Collection and Recovery of Credit Cards and Loans from Bucket 1 to 6 and Written Off Accounts.- Proven ability in a target based environment and meeting deadlines- Ability to Work under Pressure and Multi Task- Highly Efficient In Pursuing Delinquent Accounts With Effective Negotiation, Communication And Tracing Skills- Well versed with SAP, Peachtree, Finn One and Microsoft Windows and Office Suite.

Collection & Recovery Retail Credit Risk Management Accounts Receivable (A/R)Financial Reporting Portfolio Management Team Management Relationship ManagementStaff Supervision & Training Bank Reconciliations All Round IT Skills Excellent Communication

- MBA – Finance - 2007- BBA – Marketing - 2005

University of Sindh, Hyderabad, Pakistan

- Consistently Receiving Monthly Best Performer Certificates & Medals for Achieving Collection Targets. - Best Performance Certificate by Client (Standard Chartered Bank UAE). - Best Performance Certificate by Client (Dubai First Bank UAE). - Received Appreciation Certificates for organizing six consecutive training workshops for UNICEF & Ministry of Health

Pakistan – 2008

Tahseel - Hadaf AL Khaleej Debt Collection LLC, Sharjah – UAE (January 2009 – Till Date)

Team Leader - (July 2012 – Till Date)

- Currently Handling Collection & Recovery of Barclays Bank Portfolio of (Bucket 2 to 7) - Cards and Loans.- Also handled Dunia Finance, Noor Islamic, Mashreq and First Gulf bank’s Buckets and Write-off Portfolio.- Trace and communicate with customers by telephone, SMS, Fax, email, Meetings and when required visit customers

to negotiate and provide amicable resolution of their debts.- Ensure collections procedures and codes of conduct are adhered to.- Ensure Individual and Client Targets are achieved.- Coordinate closely with the client on settlements, waivers and queries on insurance and credit shield claims.- Monitor team performance, addressing areas of weakness & motivating and preparing collection strategies and

plans for the team to meet or exceed client expectations.- Responsible for escalation of account to a Police case and those issues arising in this relation such as arrests.- Supervising collection efforts on skip accounts through proxy offices in India, Jordan and Qatar.

Senior Debts Collector - (April 2010 – June 2012)

- Recovery of Standard Chartered Bank’s fresh charge off and Vintage accounts of Cards and Loans.- Trace and communicate with customers by telephone, SMS, Fax, email, Meetings and when required visit customers

to negotiate and provide amicable resolution of their debts.- Assisting junior staffs in handling calls and tracing techniques.- Propose and initiate a repayment plan in accordance with Client policies.- To be responsible for meeting collection target in order to contribute to achieve team target.

SUMMARY

COMPETENCIES

EDUCATION

ACHIEVEMENTS

EXPERIENCE

Debts Collector - (January 2009 – March 2010)

- Collection and Recovery of Dubai First Bank’s Bucket 2-3 and Charge off Cards and Loans.- Informed customers of delinquent accounts through electronic mediums.- Managed regular communication with customers to discuss non payment of dues. - Analyzed financial ability of customer to design repayment plans. - Learned and practiced collection and recovery techniques and procedures.- To be responsible for meeting collection target in order to contribute to achieve team target.

HELP NGO, Karachi – Pakistan Sept 2006 – Sept 2008

Assistant Project Coordinator- Organizing and Assisting in Health and Education related Workshops & Seminars and Research & Surveys in

collaboration with UNICEF, WHO and Ministry of Health, Pakistan.- Worked under supervision and assistance of Officials of WHO, UNICEF and Ministry of Health, Pakistan- Ensuring consistent and accurate administration of projects including: Maintaining databases, Mail merging and

distribution of invitations or information and Workshop logistics such as booking venues.- Facilitating at meetings and workshops as appropriate.- Proactively assisting in coordinating projects and acting as channel of communication for the project team including

client, facilitators, director, and project assistants.- Assisting in preparation of minutes of meetings, presentations and tables to seniors.- Letter drafting, Handling Routine Accounts and Workshops Budget.

- MIS Management - Hadaf Al Khaleej Debt Collection - 2014- Performance and Team Management as a Team Leader - Hadaf Al Khaleej Debt Collection - 2013- Collection and Recovery Procedures - Barclays Bank - 2013- Collection and Recovery Procedures - Standard Charted Bank - 2010- FinnOne Software - Dubai First Bank - 2010- Collection and Recovery Procedures - Dubai Bank - 2009- HKDC Software, Collection & Recovery Procedures - Hadaf Al Khaleej Debt Collection - 2009

Learner’s Point Institute, Dubai-UAE- SAP Financial Accounting and Controlling (FICO) - 2014FAITH Institute of Information Technology – Hyderabad, Pakistan- Certificate Course in Microsoft Windows and Office Tools (Excel, Word, Power Point, Access) – 2005

- English- Full professional proficiency- Urdu - Native or bilingual proficiency- Sindhi - Native or bilingual proficiency- Arabic - Limited Working Proficiency

- Birthday: February 15, 1983- Marital Status: Married- Muslim- Pakistani- Visa Status – UAE Employment Visa- UAE Driving License With Own Car- Notice Period: One Month

LANGUAGES

PERSONAL DETAILS

ON JOB TRAININGS

REFERENCES WILL BE FURNISHED UPON REQUEST

ADDITIONAL COURSES