CV – Alex Bartlett36 Hazel Road, Coventry, CV6 7DD

Mobile: 07920 113250 Email: alexbartlett_1984@hotmail.com

Profile

I am positive, flexible, professional, and have the ability to work well and communicate with people from a variety of levels and cultures. I have ten years of experience in customer service and administrative roles, through which I have gained excellent people, communication and management skills. I am used to handling queries from members of the public, other professionals, and dealing with “challenging” customers in a calm and effective manner. I am also experienced in managing rotas, balancing team leave with company needs and handling basic HR tasks relating to holidays, pay, travel and expenses.

I am familiar with Microsoft, Apple and bespoke operating systems. I work daily with a range of programmes including Outlook, Powerpoint, Word and Excel, and company specific information management systems, databases.

I work equally effectively whether in a team environment, or alone. I am always willing to go the extra mile as acknowledged by previous employers to support both colleagues and customers.

Qualifications and Education

BA honours 2:1 in Communication, Culture and Media Studies (Coventry University 2002-2005) A levels in English Language, Media Studies and Geography (Farnham College 2000 – 2002) 9 A-C GCSEs including English Language, Literature and Maths (Weydon School (1995 – 2000)

Employment History

Rota Co-ordinator at Lloyds Pharmacy (November 2015-April 2016)

My main duty was to ensure every store within my allocated areas had appropriate levels of qualified staff in the pharmacy to meet the needs of customers at all times. This included:

making sure all branches were staffed during all opening times dealing with sickness and lateness – which often required me to source and arrange cover rapidly recording all pharmacist contact details within customer service databases and creating rotas weeks

and months in advance checking and authorising pharmacists' holidays, expenses and claims and confirmed to Payroll

Pharmacist hours worked on a monthly basis.

Customer Contact Advisor for OCR Examination Board. May 2012 – November 2015.

My role was primarily focussed on customer services, and providing support and information to external customers. In addition, I:

provided advice and support to students of all ages who were querying results and processes, and also supporting Exams Officers, Centre Administrators, Teachers, and Lecturers to carry out their responsibilities effectively

helped colleagues with queries they had created and did presentations on different subjects to aid colleagues learning, for example, on

vocational qualifications like Functional Skills and Apprenticeships created weekly reports and logs for other departments ordered stationery from our warehouse for examiners and assessors provided account support including password resets made customer satisfaction service calls on a regular basis to ensure we answered customers’

questions appropriately collate qualification specific folders for centres provide administrative support for other departments including organising large ‘letter drops’.

Sales Support Advisor for TUI UK. (major tour operator. November 2008 – May 2012).

My key duty within this role was to respond quickly and accurately to queries from travel agents and online customers. I also:

supervised two new starter groups as they answered the telephones for the first time. I gave advice on how to deal with the calls and queries, and set development challenges

assisted in compiling training materials such as 'Homework Questions' for new starters, which allowed me to show my creativity and improve my presentation skills, whilst helping them improve their knowledge for the role

identified any new starters who were struggling with their work and provided them with the further necessary support

involved in promoting a new, bespoke booking system. I was required to learn the system, train colleagues to use it, and discover and resolve technical issues. It became the main system in use, and reduced call volumes

provided support to amend bookings, and sell optional 'add-ons'.

As a reward for my consistently high performance, for excellent customer service and sales, and for frequently exceeding my duties and targets, I was awarded the 'Making Coventry Special' award in 2009.

Telesales Executive for Coventry Newspapers. July 2006 – Oct. 2008

My role included: developing a good rapport with customers, visiting some at their premises to ensure repeat business selling advertising space across a range of newspapers, including specialist features and writing

'advertorials' in the motors, property and entertainment sections of the paper supporting the design of advertisements, and providing accuracy checks.

Telesales for Journal Publishing Company. March 2006 – June 2006.

My role was primarily outbound calls selling advertising space across a range of newspapers.

Other RolesI have also held part-time and one-off jobs while in education, including 5 years and various roles within Sainsbury’s, a runner for Titan Films, a researcher and steward for BBC Flog It, and a Car Park Attendant at Farnborough Air Show. All of these roles required customer service skills, and regularly dealing with members of the public.

Personal

After meeting at Coventry University, my wife and I now own a house in the city. I am a member of the Sphinx Athletic Club, and have entered races to raise money and/or awareness for local charities, for example, the 2015 Coventry Half Marathon, in which I finished in the top 5% and raised more than £250 for Cancer Research UK. I am fit and healthy, and do not smoke. I also hold a full, clean, UK driving licence, own a car, and am able to travel for work if required.