Curriculum Vitae

Name : Ahmed Mohamed Naguib Ali

Date of birth : 09/23/1984

Address : 146 Masaken El-Remaya, #32

Home Phone : 3376 3276

Cell Phone : 01000 222 818

E-Mail : an250062 @gmail.com

Study : B. SC. Commerce (International)

Place of Study : Advanced Academy

Military Status : Exempted

Language : Arabic (Native) English (Fluent)

French (Fluent)

Computer Skills : MS WindowsMS Office (Word, Excel, Outlook, Power Point, etc).

Current occupation: Bank Teller

Previous occupation(s): Support Engineer ATM management Agent

Current institution: NBE (National Bank of Egypt)

Previous institution(s): EBC NCR Egypt

Experience :

08/01/10 to present: Working for NBE as a Bank Teller; which include the following:

Receive and process money when customers make deposits. Distribute money when customers write checks on their accounts or withdraw

savings. Cashing payroll checks. Exchanging foreign currencies. Recording the transactions through the MF system.

03/21/10 to 05/30/10:Working for EBC as a Support Engineer for Technical Operations of ATM Incident Management, Fraud Risk Management & Evaluating the network communication switches for various institutions.

10/19/08 to 03/18/10 : - Working at NCR customer service – ATM management division, which includes using different ATM monitoring systems for several banks as follows:

SPARROW for NSGB & NBAD. OPEN2 EFT for AB. IWATCH for HDB & BNP Paribas. GASPER VANTAGE for NBE.

- NCR Call Center agent (working in shifts with high communication skills).- Good reporting skills using EXCEL, WORD, ACCESS & e-mails.- Managing relationship with CIT companies such as: Amanco, Speed Service, &

Falcon.

TRAINING :

05/10/2012:Acquired DELF B1 Certificate (diplôme d'études en langue française)

02/26/2012:Check laws & regulations (NBE training session)

01/15/2012 to 01/17/2012:Train the trainer course (Brilliance for human capital consulting)

01/18/2012:Using MS Power Point as a training tool (NBE training session)

11/13/2011 to 11/15/2011:Flex cube for Tellers.

05/14/11:NBE Guide to checks: Verification & Identification measures.

01/03/11 to 01/04/11:Anti-counterfeiting measures (NBE training sessions)

04/02/10 to 04/16/10: EBC Base 24 Monitor Unit training which include the following

processes:o DCT for ATM Monitoring purposes.o TLF for Transaction processing purposes.o NCS for Communication Evaluation purposes.o ATD for ATM Balancing purposes.

These processes mentioned above were used to operate the ATM networks for the following banks:

o HDBo SAIBo BLOMo EDBo UNB

In addition to performing Network switch monitoring for over 40 Banks.

03/22/10 to 03/30/10: EBC Call center training: Help Desk Ticket Initiation using Maximo Ticketing tool.

01/26/10 to 01/31/10: 2010 NCR code of conduct Course (English). Corporate Social Responsibility (NCR Corporate Ethics). Overview of ATM (NCR Professional Services). Basic FLM Training on ATM Products.

11/10/09 to 11/28/09: NCR CI Web Training (NCR Communication & Information). ICDL Certificate.

07/29/09 to 08/23/09: NCR ATM Incident Management Service Delivery Kit. NCR Training for Customer Care Center agents and Global tools. NCR & You (NCR Corporate Ethics). NCR Communication Etiquette. Recognizing and Avoiding Conflicts of Interest (NCR Corporate Ethics). NCR Introduction to ATM services. NCR Customer Care Center Agent Update 2009. NCR Gasper Operator Training.

07/06/09 to 07/09/09: NCR Security Training for Dual Control Service Model (ATM Technicians). NCR ATM Introduction. Writing effective e-mails (NCR Corporate Ethics).

12/01/08 to 12/05/08: NCR CE reporting standards.

11/02/08 to 11/17/08: NCR training for CALL CENTER.

10/19/08 to 11/1/08: NCR training for ATM management.

02/21/09: IELTS Certificate (highly competent).

02/21/09: 2009 NCR code of conduct for work ethics and team work.

06/01/05 to 09/01/05 : Training at NBE–Haram branch.

Current Activities: Finished French language courses (Level 10) & taken the DELF B1 test (diplôme

d'études en langue française).