Cutting Tool Industry

8/14/2019 Cutting Tool Industry

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VALIDATION OF THE HOLISTICMGMT THEORY IN THE CUTTING

TOOL INDUSTRY

BY, GROUP 6

RASHMI.S

SHILPI ADHIKARY

SISIRA.S.SASI

RAHUL SHARMA

ABHILASH .I


2/10

TQM


3/10


4/10


5/10

FINE POINTS OF THECASE

First manufacturing Co, of 1.2 billion USDfrom southern India.

Manufacturer of abrasives , ceramics grinding

wheels and polish papers used by engineeringindustry.

Market leader in India

Major Indian player competing in the global abrasives & ceramic market.

Successful entry in global market- confidence

of product performance.


6/10

Vast dealer network in the country 20,000 counters.

Expansion plan- double sales 3 years

Strong customer focus & Sound Strategic quality planning mkt leadership in domestic mkt.

Implemented TQM with total productive maintenance &

Statistical process control manufacturing operations.

Developed sound quality management system under

ISO 9000:2000 & achieved ISO 14000 certification

environmental commitment.

No. of quality improvement teams overall improvement

in product, process & systems performance.

Achieved total customer satisfaction , profit

maximization & return on investment consistent.


7/10

LEARNING POINTSOrganizations continuous endeavour to improve product,

process & systems performance quality teams.

Strong customer focus & strong strategic quality planning

exercise.

Total employee involvement experimental & innovative

ambience.

Sound quality management system, efficient logistics &supply chain management.

TQM & SPC for manufacturing operations.

Result: Total customer satisfaction, tremendous profit


8/10

VALIDATION OF THE THEORYOF HOLISTIC MANAGEMENT

Holistic mgmt using resources to improve productivity & enhance

quality of work life.

Organizations Value: To the need to conserve & use resources

properly.

Org goal : Constant Endeavour's for product, process & system

improvement.

Customer focus

Experimental & Innovative ambience for employees. Quality teams.

Efficient logistics & SCM, SPC & TQM ease of workload , less

accidents.

ISO 14000 environmental commitment.


9/10

TQM MARKETLEADERSHIP

TQM - involves identifying the "root causes" for the most prevalent/costly

defects and then implementing solutions to abate, avoid or remove them.

iterative process .People dependant.

Organization top mgmt commitment & money.

TQM & SPC manufacturing processes less defects.

More focus on Customer requirements customer satisfaction.

Experimental environment employee involvement quality teams

consistent improvement in product, process, system process.

Perfect prevention & growth oriented plan.

Results: Good & Efficient SCM, logistics, customer satisfaction, sales & export

increase mkt leadership.


10/10

THANK YOU

I k n o w t h a t a im in g

a t

p e r f e c t io n h a s i t s d r a w b a c k s . I t

m a k e s y o u go in t o d e t a i

ls t h a t

y o u c a n a v oid . I t t a k e s

a lo t o f

e n e r g y b u t t h a t is t he o n l y w a y

y o u ca n a c hie v e e x c e lle

n c e .

JRD T A T A

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Cutting Tool Industry