CUSU Course Rep Handbook 2009/10

8/14/2019 CUSU Course Rep Handbook 2009/10

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Course

Rep

Handbook

2009-2010


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Contents Introduction

1................. Introduction from Michaela Neild, Academic and University Affairs Ofcer

2, 3............What is a Course Rep?

4................. Student Support Services and the Advice and Representation Centre (ARC)

5, 6, 7...... The Students Union

8, 9............ Your role and responsibilities

10, 11....... Issues and achievements

12, 13.......Working within your school or department

14, 15....... Student-Staff Panels

16, 17....... Communication

18, 19....... Taking things further and University committee structure

20............... Reective log of meeting

21............... Meeting Preparation Sheet

The Students Union has produced this pack to help youestablish exactly what your role is as a Course Rep and togive you some idea of your role and responsibilities over thecoming year, as well as the support available to you. I would

encourage you to contact the Students Union at any pointif you have any queries or concerns about your role or the

issues that arise in your department.

Course Representatives play a vital role within highereducation institutions: through them, students get to shape thecourses that they study and improve the learning experience

not only of existing students but also future students.

As a Course Rep, you can and do have a real inuence inyour subject area and School, and hopefully this pack will

help you maximise that opportunity. Being a Rep is about somuch more than passing on gripes and grumbles to University

Staff. Staff within our institution value student input, as itmeans they can develop and enhance the courses they teach.

Good luck and I hope to see you very soon in Course Reptraining.

Michaela Neild

Academic and University Affairs OfcerCardiff University Students Union

[email protected]

Congratulations on becoming a Course Rep!


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What is aCourse Rep?

As a Course Rep you are an ofcial representative of your class.You have a positive role to play by enabling communication and constructivechange within your course. Staff within your subject area, the University andthe Students Union value your input, which enables ongoing development andimprovement throughout the University. Course Reps form the link between staffand students.This is a two-way process and you are not only expected to represent the studentsto the staff, but also to communicate information from the staff to students. It isimportant to try and represent the ideas of your class as a whole, rather than justuse your personal judgement. This gives you more authority and credibility and itis the only way that you can try to be truly representative.In practical terms your role as a Course Rep is to encourage student input intothe University, particularly within your Course. You can then present these

views through the staff and student representative channels (student-staff panels,Student Council, Academic Council and University Committees), and report theseresponses to your class.

You also have the opportunity to get further involved and to set your own agenda.There have been many achievements in the past, and with enthusiasm andpersistence, you can continue to achieve and make a positive change.

Being a Course Rep can also help to develop transferable skills that are attractiveto employers. When looking to identify the skills you have, it could be easy toassert that being a Course Representative allowed you to develop some of thefollowing skills:

Public Speaking. Teamwork. Communication skills. Negotiation. Meeting/Committee skills. Presenting skills. Decision-making. Problem solving. Time management. Organisational Skills. Leadership. Self-management.

You can get a lot out of being a Course Rep; generally the more you put in themore youll get out of it! Apart from the CV boosting skills above, becoming a

Course Rep allows you to acquire a greater knowledge of Cardiff UniversityStudents Union, the University itself and higher education in general. You willalso be able to inuence University wide policy, and help to make the Course Repsystem more effective.

Issue

Academic

What has happened?

Not resolved?

Not resolved?

Raise at staff/student

Personal tutor or school secretary

Welfare

Sabbatical officer or ARC

Sabbatical officer or ARC


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Student SupportServices and theAdvice andRepresentation

Centre (ARC)

The Students Union

Please remember that you are not expected to be a counselling or advice service.As a Course Rep you are not equipped to deal with: Disputes between students and academic staff e.g. harassment, discrimination,

victimisation. Formal procedures e.g. exam failures, academic appeals, individual hearings. Financial and funding queries. Welfare problems, health and personal issues e.g. housing, employment,immigration.If a student comes to you with a problem that you are unsure as to how to advisethem, please direct them to staff within your department, Student Support Services,the Advice and Representation Centre (ARC), or a sabbatical ofcer within theStudents Union.

The Student Support CentreCardiff University offers a full range of condential help, advice and supportfrom trained professional staff. The Student Support Centres are located at 50Park Place (02920 874844) and Cardigan House on the Heath Park site (02920742070) and are open from 9.30 - 4.30 weekdays.Email: studentsupportcentre @cardiff.ac.uk

Website: www.cf.ac.uk/studentsupport/

The Advice and Representation Centre (ARC)On the 3rd oor Students Union, ARC is staffed by trained, condential advisers

who have the experience to advise students on academic and welfare issues, aswell as point them in the right direction for further help and support.The contact details of ARC are:

Phone 029 2078 1410Email [email protected]

Cardiff University Students Union is here to represent the views of students tothe University and beyond. Student representation covers numerous issues, forexample accommodation and welfare, as well as academic matters. Basically,anything which affects the lives of students. The Students Union also providesservices ranging from bars, catering outlets and shops, to weekly entertainmentsand facilities. Other key roles for CUSU are the support it provides for over 120Societies, and nearly 60 Sports Clubs, the running of a high quality advice centre,and the production of a weekly newspaper, and a bi-weekly magazine.

SU Structure

To nd out about the Excutive Commitee, look on the back cover or go tohttp://www.cardiffstudents.com/union

Student CouncilStudent Council is the governing body of Cardiff University Students Union, andall students are invited to take up seats as councillors to represent your fellow

students and contribute to the continual process of ensuring that the union isworking in the interests and wishes of the student body. The council is comprisedof all the Union Executive and a much larger number of student councillors.Council meets every fortnight to create, monitor and scrutinise Union policy.

Among the key considerations this year are likely to be the new union proposalbuilding and the revival of the top-up fees debate. However, any member canpropose an idea or a policy on any matter at any time. If you have any problems

with the way the Students Union is functioning, then come along to any of themeetings and SOMETHING WILL BE DONE. As a Cardiff University student youare one of the shareholders of this Union, you DO have a say in everything thatgoes on here, and you should take part in making sure that it functions in the best

way.

students | Elections and referendum

students | Annual General Meeting

elected councillors | Student Council

elected ofcers | Executive Committee

elected full time ofcers | Sabbatical Team

26,000

620

60

15

8


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Student Council structure

63 councillors made up of:

WISE Wales Initiative for Student Engagement

WISE is a cross-sector project with Higher Education Wales (HEW), the NationalUnion of Students in Wales (NUS Wales), the Higher Education Funding Councilfor Wales (HEFCW) and the Quality Assurance Agency (QAA) to improve studentrepresentation in Wales. The WISE project highlights how important Course Repsare within education. There will be work conducted as part of WISE that you maybe invited to attend, contribute to over the year or resources produced useful to

you. For example there will be an annual Course Rep day event and an onlineforum created to promote communication between Course Reps.

1 STUDENT COUNCIL CHAIRSally [email protected]

8 SABBATICAL OFFICERS

15 ACTIVITIES COUNCILLORS 6 Athletic Union councillors 6 Societies councillors 2 Student led services councillors 1 Student Volunteering Cardiff

councillor

15 ACADEMIC COUNCILLORS

14 CROSS CAMPUS ELECTEDSTUDENT COUNCIL REPRESENTATIVES

10 MINORITY GROUP COUNCILLORS 3 international councillors

(including Non-sabbaticalInternational Students ofcer)

1 mature students councillor(including Non-sabbatical MatureStudents ofcer)

1 postgraduate students councillor(including Non-sabbaticalPostgraduate ofcer)

1 welsh students councillor 4 heath park councillors


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Your role andresponsibilities

Task 1: Make yourself known to the groupof students you represent

Why? So that students are aware thatthere is a Course Rep system, that you aretheir representative and if they have issues(positive and negative) they should give

their feedback to you.How? It may be that you are elected in alecture and therefore people know that youare the Course Rep, in any event it does noharm to introduce yourself in occasionalclasses as the Course Representative.

Task 2: Attend training and other eventsput on for you

Why? So that you can nd out aboutwhat you are meant to be doing and howto go about it. Sometimes the Institution orStudents Union hold events that they inviteCourse Reps to. If you can attend thesemeetings you should as this will provideboth the Institution and the Union with moreinformation about your experiences as astudent.How? Keep a look out for details of

training and events- ask your departmentif they have information, regularly checkthe Union website, or go directly to theStudents Union to ensure they have yourcontact details.

Task 3: Identify student issues and needsWhy? As mentioned above, the role ofthe Course Rep is to provide the course staffand the whole School with information thatis representative of the entire student body.How? A series of suggestions can befound under the section titled Issues andachievements.

Task 4: Represent the views of classmateseven when you dont personally agree withthem.

Why? In life we nd ourselves holding aminority view. When representing the viewsof the entire course cohort it is likely that

on some issues you will be in a minority.But it is your job to represent the majorityopinion.How? If it is clear that a number ofstudents have an issue or concern aboutthe course or are experiencing aspects ofthe course differently to you, then nd outwhy. If it is an issue that you dont believein, that needs to be raised at a meeting (orinformally) then it may be helpful to takenotes.

Task 5: Attend and actively participate inStudent-Staff Panel

Why? Without Course Reps attendingand participating in Student-Staff Panels,there is no point in having them. Thisis your key opportunity to not only beconsulted on issues, but to raise the issues

of your cohort with school or departmentstaff.How? Try and nd out as soon aspossible when the meetings are scheduledand keep that time free from otheractivities. If it really is impossible for you toattend then speak to the chair beforehandabout getting the agenda and papers earlyso you can provide comment on them.

Task 6: Liaise with the Students UnionWhy? Your Students Union can onlyidentify issues that are affecting differentdepartments if you tell them what theyare. It may be that these are issues wherethe senior management of the institutionneeds to take action. The Students Unionwill provide student reps who sit on majorinstitutional committees and will thereforebe able to raise these issues on yourbehalf.How? The structure of the Course Repsystem means that there are many ways

a rep can communicate with the StudentsUnion. The main route is through StudentCouncil, where there are 15 seats forCourse Reps, but a direct link to theAcademic and University Affairs Ofcermeans that issues can be quickly identiedand dealt with.

Task 7: Co-ordinate with otherrepresentatives on issues of joint concern

Why? In larger courses there will bemore than one Course Representative andwithin even the smallest departments thereare a number of Course Reps. Workingwith the other reps will allow you to makeyour case more effectively- remember ifthere is an issue you have in common withmore individuals pressing for change themore likely it is to happen

How? Arrange to meet other CourseReps on a regular basis, if this is notpossible then perhaps meet a few daysbefore or even an hour before the student-staff panels to discuss the major issues youwish to raise.

Task 8: Help to ensure that the studentperspective is considered in all decisions

Why? A crucial part of being a CourseRep is to provide the student perspectivewhen decisions are being made, andalso to highlight where it may have beenoverlooked. Remember as a student you

are the expert on the student experience onyour course or in your department.How? If a major decision is being takenwhich you feel that there should be greaterstudent involvement in, dont be afraid tosay that and ask the department what itcould do to consult with more students.Equally, if you feel you should be involvedin decisions which you are currently notthen dont be afraid to suggest this.

Task 9: Provide feedback to yourclassmates on the outcomes of meetings

you attendWhy? So that you can check thatclassmates are happy with the outcomes ofthe meeting- if they are not then you can goback to the department or members of staffand sort out the confusion. Reporting backalso means that other students will see thevalue of the Course Representative systemand see that it can improve the studentlearning experience.How? A number of suggested methodsof communicating with course matesare described later, in the section titledCommunicating as a Rep.

Task 10: Keep notice boards, forums,and emails up to date

Why? It is important that you givefeedback to your class mates and other

Course Reps regularly, so that not onlyare they well informed about the issuesbeing discussed, but also so that they areable to communicate with you easily andeffectively.How? Your department or School willensure that you have been allocatedpigeonholes and/or notice board space, sothat any announcements you have can beeasily accessed by your course mates. TheStudents Union and the University are alsolooking to develop a way for Course Repsto communicate via Blackboard.


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Issues and

Achievements

As a Course Rep, your focus will primarily be within your class or discipline.However, you may also wish to campaign on wider academic issues, organisesocial or academic events, study sessions or university-wide initiatives. Theremay be issues that you are asked to respond to, whether by your class, or by thedepartment/School. You may also have issues that you personally wish to raise. ACourse Rep can be pro-active as well as responsive. The following list is to try andgive you ideas as to the kinds of issues that can be raised, and outcomes that canbe achieved in your role as Course Rep. Obviously this list is not nite and youmay have original issues to highlight.

Course StructureThe class may have an opinion on the subject elements within the course and theamount of time given to them in lectures and seminars. As Quality Assuranceprocedures assume that there is student input into course evaluation you are ableto input into this.

Teaching MethodsThe class may have suggestions for improving lectures and seminars by asking thelecturer to provide PowerPoint for visual learners, prepared notes, or increasedprovision of materials on Blackboard.

AssessmentThere are a variety of assessment methods and weighting allocations withinCardiff University. Your cohort may have questions about the form that courseworkis to be in, the amount of coursework or how much it counts towards your nalmark. Furthermore, there may be concerns about the type of feedback availableand the time it takes to receive feedback from lecturers on assignments.

Library and Computing facilitiesAlternatively, there may be questions asked about the library and computingfacilities. These may include questions on how many copies of certain books areavailable in the library; whether you get access to the computer facilities when

you need them; if the reading list is kept up to date; if there enough provision andvariety of materials on your reading list; whether the library open long enough orif there adequate provision for individual and group study space?

Essay DeadlinesIn terms of essay deadlines, there may be concerns over the proximity of a numberof essay deadlines, or whether deadlines clash with those set by another subject.

Lecture TimesYou will probably not be able to change you lecture times to give you longer inbed, but you may need to address something like clashing lectures for the samecourse.

WorkloadIf there is a general feeling that the workload is genuinely too heavy (or not heavyenough!) it may be worth pursuing, especially if students grades are sufferingbecause of it.

Course HandbooksThe Course Handbook may not contain adequate information on referencing,marking criteria for assessments, clear learning outcomes, how to use the CourseRep system, and information on plagiarism.

BlackboardAn increasingly common issue is whether the content materials of a course areactually relevant and useful, if they are of good quality, and if there are enoughmaterials available through Blackboard.

New EquipmentExisting equipment may need updating or replacing, or you may wish to seeentirely new equipment within your department. For example, an increasingnumber of subjects are making greater use of information technology in theircourses, with online assignments and tutorials etc. These may need to besupported by computer learning sessions.


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Working within your

school or

department

Within your department it should be possible to resolve most issues throughinformal contact with it, or by raising them at Student-Staff Panels. Many lecturersand Course Organisers will be approachable on an informal basis and it isusually worthwhile raising issues with your lecturers or Course Organiser beforea Student-Staff Panel meeting. The best results are always achieved by studentsand staff working together. Therefore it is very important to establish a constructive

working relationship. However, if you feel that you arent getting anywhere, orwould like some help on the best way to get things done, particularly if you feelthat you have an issue which goes beyond the department, contact the StudentsUnion.There are many resources and opportunities available to you within yourdepartment or School. If the department/School is not fully aware of itsresponsibilities and obligations to the Course Rep system, you should make themaware.

What support you can expect from the UniversityThe University formally recognises the support and academic representationsystem. Here is a summary of what support and resources the University shouldprovide:To note: There should be a consistent means of electing Course Reps on a course or yearbasis. One Course Representative for the rst 50 students and a further rep forevery 100 thereafter. Course Reps should be elected early in the academic year toallow the greatest opportunity for effective representation.

Support from Course Organisers Course Organisers will spend a short period of time at either the rst lecture orat new students welcome meetings outlining the advantages of constructive studentparticipation mentioning Course Reps and School Reps as ideal link betweenstudents and the School. Course Rep training dates will be circulated to Course Organisers and Repsshould be told that they must attend these sessions. Course Organisers are asked to ensure that course handbooks include a brief

description of the Course Representative system, and that the names and contactdetails of Course Reps are included on subject area websites, and via othercommunicative tools. Course Organisers will provide accurate information about the number ofCourse Reps to Registry. A list of Course Reps will be posted in departments early in the academic year,and this will be made known to students.

Support from School Ofces Space on the subject area and school ofce notice boards and departmentalnotice boards will be set aside for the use of Reps. Subject area and School ofce pigeon holes will be set aside for the use of Reps. Reps should be able to email all students within a School e.g. with details of upand coming Student-Staff Panels. There should be one named contact within the School Ofce that the StudentsUnion and nominated Reps can contact regarding Course Rep matters.

Other support from the University Reps may wish to assist in the process of recruiting newCourse Reps and should be able to do so. Reps could be invited to School

welcome sessions to highlight the importance of academic student representation. The Students Union will need to be informed of the names of student Reps oncethey have been elected. It is vital that this information is accurate, so that the Unioncan contact Reps to inform them of training and support available. Reps should be encouraged to make use of Blackboard and the Course Repsection of the Union website to let students know about relevant meetings andinformation. Heads of School should make sure that all key Staff are aware of their dutiesand responsibilities associated with Course Reps.


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Student-StaffPanels

Student-Staff Panels are meetings at whichCourse Reps, Course Organisers and otherrelevant staff discuss course issues, e.g.

teaching methods, assessment proceduresand facilities and resources. The structuresand systems within each School vary,and so a precise denition of a Student-Staff Panel does not exist. Some aremore formal than others and procedureswill differ. Usually, there will be severalCourse Reps there, which makes it lessintimidating.

Writing MinutesMinutes are an ofcial record of what wassaid at a meeting. Within Staff-StudentPanels it would be useful for you toremember what topics were discussed tohelp you feedback to your cohort. Furtherto discussion, there will be a series ofAction Points. Make a note of who wasasked to do something within the meetingand by when. The progress of that personon that task is usually discussed at the nextmeeting.

Structure of SSP meetingsAlthough the exact format of the meetingswill vary between departments, here is thebasic format which many follow:

Minutes of the last meetingAny factual amendments (for example,if the minutes state someone was absent

who in fact was present) to the last meetingshould be made here.Matters arisingIssues which appear in the last minutesand need follow up reporting or discussionshould be brought up here. If you thinkthere is something which should bereported and doesnt appear elsewhere onthe agenda, then dont be afraid to raise it.

Agenda itemsIf you have a large issue to be discussedthen you should bring it up here. Its a goodidea to ask for the item to be put on theagenda in advance, so that members of thepanel have time to think about it, or do anynecessary research before the meeting.

Any other business (AOB)This is a chance for anyone present to raiseany issues relevant to the meeting. Youshould make the most of it; however try notto spring any large issues or problems onthe panel at this point.

Date of the next meetingThe date and time of the next meetingwill be recorded, and it is always worthkeeping the agenda, in case you forgetwhen the next meeting is to take place.

Having successful Student- Staff Panelmeetings

Think about upcoming issuesGive some consideration to what you wishto raise before the meeting and to anyissues you may be asked to respond to.Spend some times reading the minutes ofthe last meeting and any other items youmay be sent.

Consult with other panel membersDepending on the issues likely to be raisedat the meeting, you may wish to consultother people on the panel, to assess theiropinions and to give you the opportunityto put across your point of view before theactual meeting.

Talk to other Course RepsIts always worth discussing things withother Course Reps on the panel before themeeting. What do they see as the issuesthat need raising? Can you present a unitedfront, or is there no clear consensus on someissues?

Consult StudentsAbove all, consult the students yourepresent. It is no good pushing yourown personal views if they are not widelyshared.

Putting papers on the agendaIn some cases, particularly when a verylarge or controversial matter is at stake, itis worthwhile writing a paper for the panelthat clearly describes your ideas. Theycan read it before the meeting, consider itand refer to it. If you do want to preparea paper, the Students Union can help inits writing and layout. However, do notworry, in most cases, a formal paper is notnecessary. If there isnt enough time to senda paper out to the panel with the paper

you can table a paper at the meeting (justbring it with you, ensuring there are enoughcopies for everyone). Its polite to let the chairknow that you are going to do this.

Chairing meetingsIn some cases, meetings are chaired byCourse Reps to ensure active studentinvolvement and participation. You maywish to suggest this to your department.

Calling meetingsIf a very important or imminent issue isat hand, it is within your power to call ameeting of the Student-Staff Panel to giveit immediate consideration. Talk to theconvener or chair before doing this.

Attracting the chairs attentionThis is often quite a bit like trying to orderdrinks and it can be very frustrating. Onceyou have raised your hand, try to get eyecontact, and an acknowledgement that theywill let you speak. If they start to move thediscussion onto a different topic withoutletting you speak, interrupt and explain thatthere is something that you wanted to say.Please note that chairing a meeting can bevery difcult and it is easy to unintentionallyignore people.

Ask questionsDont be afraid to ask questions. This is oftena very valuable way of contributing and thepanel should not presume that you know orunderstand everything.

Be constructiveTry not to let panel meetings becomeconfrontational; very little is achieved if theyare. The interests of students are often thoseof the staff. If staff are unhappy, this willhave an impact on the students and theircourse. A positive and constructive attitudeoffers the best approach towards Student-Staff Panels.


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Communication

The key to success as a Course Rep is good communication, both with staff andstudents. It is important that you actively seek the opinions of people on yourcourse, outside of your own particular group of friends. You must also reportback to your classmates to keep them informed of any developments. Once

you have been elected it is important that you attend Course Rep training. Thistraining will let you know how the Course Rep system is organised, and help youto communicate effectively within this system. As a Course Rep it is important torealise that your own personal opinions may not accurately reect how the class as

a whole feels. People may be doing the course as a main degree subject, a jointcourse, or as an outside course. Likewise people may have different backgroundsin that subject area. Consequently, everybody will have different individual needs,and are likely to have different perspectives on the course. Classmates must nd

you approachable and know how to get in contact with you about any issues youmay be able to raise on their behalf. However student representatives do not getinvolved in individual academic complaints, e.g. appeals. If you are approachedby a student about an individual problem you should refer them to their Head ofSchool or the Student Advice Centre (either in the Students Union, 50 Park Placeor ) where experienced staff will be able to help.

Communication Methods

Pigeon HolesA pigeon hole should be made available to you within the department, wheremail addressed to you will be placed. It is your responsibility to check this on aregular basis, especially if you are going to encourage the class to use this to

communicate with you.Lecture Announcements

You can use lectures to encourage people within your class to approach youor to leave a note in your pigeon hole or email you. If the class is familiar with

your face, they will feel more able to approach you and you will be better ableto gauge the feeling of the class. It is very important that you try to make yourselfknown to the class. Lecturers/tutors should be more than happy for you to address

your class or tutor group, especially if you ask them in advance. This is a goodway of informing classmates of any imminent issues and asking for feedback onthem.

EmailYour Course Organiser or a member of administrative staff should be able toprovide you with access to an email list so that you can communicate with youclass quickly and easily. If not, you could ask your class for their email addresses,and you will nd that it is easy to set up a distribution list so that you can askfor and give feedback to/from your class on Student-Staff Panels. Alternatively

you could ask your Course Organiser or admin staff to forward an email youvewritten onto the class instead. Keeping an eye on your email account is vital.

Notice BoardsSome space on your departmental or School notice board should be madeavailable to you. This will enable you to post up issues, publicity and Student-StaffPanel minutes to keep your class informed. Remember, this is YOUR space. It isnot there for people to advertise nightclubs, or general departmental notices: soremove them if you want to.Things to put on your notice board include: Names and faces- A full list of Course Reps should be posted by the department. Encouragement for your class to contact/feedback to you- providing feedbackslips on the notice board may encourage members of the class to give youcomments and suggestions. You may also wish to put your email address on theboard. Information about the Students Union. Minutes of the Student-Staff Panels- this will give people a chance to see whathas been discussed. Alternatively, you might wish to produce a brief reportsummarising the main points of the discussions which are of interest to the class. Subject-based societies could use the notice board to advertise their events.There may also be other event within the departments which need advertising,for example, book sales and social events. If your subject doesnt have a society,

you could think about starting one up. To do this, please contact the StudentDemocracy and Societies Co-ordinator, Jemma Mallorie on 02920 781433 oremail [email protected]

QuestionnairesQuestionnaires may just be very simple, with one or two questions, but they give

you the opportunity to approach a lot of people in the class for their opinion, andprovide a powerful demonstration of class opinion. If you think you would liketo conduct a questionnaire, please do not hesitate to contact the Students Union

where valuable advice and expertise can be provided.


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Taking thingsfurther

You may sometimes nd that issues come up that affect students beyond yourcourse, or you may want to work with other Course Reps in your School on anissue. It is important when passing on the information you receive from otherstudents to staff, that you given them details which will assist them to use thefeedback you give them in a positive manner. The following questions will assist

you in collecting more information.

What is the issue?Try to spell out as simply as possible what it wrong or right about the course.

Why is this an issue?It affects teaching quality through..; or impacts on the ability of learn because.

How do you know its an issue?Complaints/comments have been made, students have spoken to you (evidence).

Where is this an issue?

In one module/ programme/ year/ department/ institution?

Who does the issue affect?Different year groups, undergraduates, taught and/or research postgraduates,males, females, home or international students, mature students, campus-basedstudents, distance learners.

When is it an issue?Should the course or department be aware of deadlines or timescales around theissue.


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Useful Contacts

Gemma MurphyCourse Rep [email protected] 2066 8561

Michaela NeildAcademic and University Affairs [email protected] 2078 1428

Ed DoldingWelfare, Campaigns and Communications [email protected] 2078 1422

Jack NaveinHealthcare Student Integration [email protected]

029 2078 1420The Advice and Representation Centre (ARC)3rd Floor, Cardiff Students [email protected] 2078 1410Opening hours: 9.30am - 4.30pm (closed Wednesday mornings)

The Student Support Centre50 Park Place

02920 874844Cardigan House on the Heath Park site029 2074 [email protected] hours: 9.30am 4.30pm

Ed [email protected] 2078 1425

For other sabbatical and non-sabbatical ofcer contacts, go towww.cardiffstudents.com/union/exec

Documents

CUSU Course Rep Handbook 2009/10