CustomsSubject-Matter-Experts

(SMEs)

Les Davies, SME

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Customs Subject-Matter-Experts (SMEs)

Introduction

What is a SME ?

The Role of the SME

The Work of the SME

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Subject-Matter-Experts

What is a SME

SMEs are Subject-Matter-Experts–With Diverse Subject Matter Backgrounds

Account Managers, Import Specialists, Entry Specialists, Inspectors, Agents, Auditors, Finance, Technical and more

They do the Work of Customs– Field Officers Assigned Directly from Ports

Land Border, Airport, Seaport, Big Ports and Little Ports, Inbound and Outbound, In-Bond and more

– HQ Program Officers w/National Perspective– National Data Center Staff– Customs Academy Staff

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Subject-Matter-Experts

What is a SME (Continued)

Assigned to Modernization (CMO) for:– 2 Years, or 6 Months, or 90 Days

Located in Alexandria, Virginia

Other SMEs Located Elsewhere

Work Across Multiple Task Orders– TO1, TO2, TO3, TO4, TO5, TO6, TO7, TO#?

Work on ACE Increments / Releases

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Subject-Matter-Experts

Role of the SME

A Resource to the eCP– Help Explain the “As-Is”– Help Define the “To-Be”– Sounding Board for First Starts / Drafts– Review Documents / Deliverables– Emphasize Complexity of Trade Processes

Depth and Breadth, Exceptions and Nuances

– Requirements “What do you Want the System to Do?” Help Incorporate TSN Requirements

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SME Focus is on:– System Integration, Flexibility, Scalability– Customs Responsibilities

Mission and Strategic Goals Statutory, Regulatory and Policy

– Trade Community Concerns TSN and TSN Committees and Other

– Participating Government Agencies (PGAs) Integration into ACE of Enhanced International Trade Data

System (ITDS) functionality

Subject-Matter-Experts

SME Work

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Participate on:– Process Analysis Teams (PATs)– Integrated Process Teams (IPTs)– Tiger Teams– Peer Reviews– Various Boards

Represent and Report

Subject-Matter-Experts

SME Work

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ACE Business Activities– Accounts– Transactions (Import/Export)– Selectivity– Enforce– Business Data

Subject-Matter-Experts

SME Work

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Review ACE:– Program and Project Plans (Planning)– Desired Business Results (DBRs)– Concept of Operations (CONOPS)– System Requirements Document (SRD)– Requirements Specification Set (RSS)– Enterprise Architecture (EA)– Cost Benefit Analysis (CBA)– Transition & Sequencing Change Management

(TSCM)– Organizational Change Management (OCM)

Subject-Matter-Experts

SME Work

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?Questions