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8/12/2019 Customize EMail Services
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SAP AG 2005
Customize sendingService Sessions
via E-MailProduct Management SAP SolutionManager,SAP AG
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SAP AG 2006
BACKGROUND: Automatic E-Mail Transmission
As a function of Solution Monitoring customers can customize the
SAP Solution Manager to automatically send service reports to
responsible staff as an e-mail, for example:
Recipients are valid e-mail addresses and entered globally for an
entire solution.
Distribution lists
Single recipients, for example system responsibles, managers, support
members
RECIPIENTS
SAP EarlyWatch Alert
SAP Service Level Reporting
SERVICE REPORTS
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SAP AG 2006
BACKGROUND: Disadvantages of E-Mail of Service Reports
For large customers with multiple systems in each solution this creates:
DSAG (German User Group)
requested a filter for e-mails
of service reportsWithout Filter, all IT staff receives
all service reports
SAP Solution
Manager
SAP
Service
Reports
Authorization problems
In-box overflow
with informationfrom an unrelated
business or IT area
Extensive e-mail traffic
due to individual
service reports sent
to multiple recipients
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SAP AG 2006
NEW BAdI / Implementation Spot: Filter E-Mail for ServiceReports
The e-mail recipient only receives
the service reports for the systems
for which he/she is responsible
and/or authorized to receive.
Sends service reports only
to the correct e-mail recipients
Filters the service reports
Verifies the e-mail addresses
for authorization to
receive the service report
(for example, as maintained in
a white list created by customer)
New BAdI filters e-mails of service reports before sending
After each service report is generated, the SAP Solution Manager:
With filter, individual persons receive reports
corresponding to their area of responsiblity
SAP Solution
Manager
SAP
Service
Reports
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SAP AG 2006
SETTING Up E-Mail Filter: Two IMG Activities
SAP Solution Manager Implementation Guide
SAP Solution Manager
-> Scenario-Specific Settings
->Operations
-> Sending Service Reports
by Internet E-Mail
-> E-Mail Filter (Maintenance)
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SAP AG 2006
SETTING Up E-Mail Filter: IMG Activities (2)
1. IMG Activity: Map Systems to E-Mail Add resses
Enter table name DSWP_SYS_EMAIL
In the next screen, create new entries:
• Select the relevant SAP Solution Manager Solution
• Select a system
• Enter an e-mail address
Result: Recipient only receives defined service reports for this system.
In this example:
• EWA reports for system PRD will only
be sent to [email protected]
• Reports for system XYZ will only be
sent to [email protected]
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SETTING Up E-Mail Filter: IMG Activity (3)
2. IMG Activity: BAdI EWA E-Mail Filter
Activate BAdI DSWP_EWA_EMAILFILTER_BADI_IMPL
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CUSTOM BAdI Implementation 1
Select Create Implementation
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CUSTOM BAdI Implementation 2
In the field Enhancement Implementat ion, enter a <name>
In the field Sho rt Text , enter a <descriptive text>
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CUSTOM BAdI Implementation 3
Enter name for BAdI implementation
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CUSTOM BAdI Implementation 4
Select Implement in g Class
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CUSTOM BAdI Implementation 5
Enter name for Implement ing c lass and select Change Class
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CUSTOM BAdI Implementation 6
Enter source code in method
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CUSTOM BAdI Implementation 7
METHOD if_dswp_ewa_emailfilter~filter_email_addresses.
* Example 1: replace standard e-
mail subject field with custom subject:
DATA: lv_email_subject TYPE string.
lv_email_subject = 'Example EWA title for system &1 rating &
2'(001).
REPLACE '&1' IN lv_email_subject WITH i_dmd_system_id.
REPLACE '&2' IN lv_email_subject WITH i_rating_text.
ch_subject_text = lv_email_subject.
ENDMETHOD.
EXAMPLE SOURCE CODE AS TEXT:
Result: E-Mail has following subject:
“Example EWA title for system XYZ rating Noncritical (Green)”
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BENEFITS
SAP SolutionManager
SAP
Service
Reports
• Reduced storage requirements for
mail volume• Reduced time for administering
irrelevant e-mails
• Reduced cost of operations
• Improved IT-staff productivity
• Included in SAP standard
maintenance
REDUCED TOTAL COST OF OWNERSHIP
•Improved communication betweenSAP and customers
•Improved employee satisfaction
•Improved focus on EWA or SLR
reports and thus improved system
administration
SATISFACTION
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TECHNICAL Prerequisites
– SAP SOLUTION MANAGER 4.0
– SUPPORT PACKAGE 08 – SAP Solution Manager Implementation Guide (IMG) Activity Automatic E-mailing
of Reports must be complete
MINIMUM REQUIREMENTS
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SAP AG 2006
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